Priceline Customer Service Issues

Priceline, your reputation suffers due to your partnership with Frontier Airlines. My experience echoes many others who have faced similar issues. Despite booking a package through Priceline that included a Frontier flight, I found myself unpleasantly surprised. On my flight from Portland to Birmingham, I incurred unexpected fees for checked and carry-on luggage. Frontier's additional charges for basic amenities like water left me feeling frustrated. The return journey was marred by delays, with little to no communication about the reasons behind them. Notably, a flight delay in Denver was attributed to mechanical issues by the captain but dismissed by Frontier as weather-related. Their lack of assistance and accountability in situations, like when my elderly relatives faced medical problems while stranded in Denver, was disappointing. Considering these experiences, choosing another airline in the future might be a more reliable option.

I had a disappointing experience booking with Priceline that involved flying Frontier Airlines. I purchased a package that included flights with Delta and Frontier. Frontier charged me for both a checked bag and carry-on, making the journey costly with additional fees. The flight from Birmingham was delayed without proper explanation and when we reached Denver, we faced further delays due to alleged mechanical issues. Frontier’s customer service was lacking, as they did not provide assistance when rebooking was needed for a return flight after a family emergency. I had to spend additional money purchasing a United Airlines ticket to ensure I could get home promptly. I am seeking a refund for all fees paid to Frontier.

Hello, I have a nonrefundable and nonexchangeable reservation with you for a Best Western in California on the 9th and 10th of June. Although this is not typically allowed, I find myself in significant financial distress, relying on Welfare. The purpose of my trip is crucial, involving seeing a surgeon for a complex spine disorder. Unfortunately, I have had to visit another surgeon first, and I was only made aware of this after making the reservation in LA. Without the funds from the hotel booking, I won't be able to afford accommodation to see the necessary surgeon, which has been a three-year wait. This situation is critical as I am only 23 and keen to improve my health. The amount spent on the hotel means a lot to me. I would appreciate your understanding and possible refund under these dire circumstances and unexpected change of plans. Thank you, M. B.

Today, I made a booking through Priceline for a trip from LAX to OGG. I paid an additional $[redacted] for economy plus seats on United to select our seats and have checked luggage, with booking number [redacted]-[redacted]-[redacted]-40. However, upon checking the UA website with confirmation DGM52L, we discovered that the seats assigned were not what we selected. On the return flight from Maui, we are not seated together as requested (7A & 7B). Despite chatting with two Priceline agents, we were unsuccessful in resolving the issue. The international Priceline toll-free number was constantly busy. Unfortunately, the lack of proper customer service has led us to consider canceling the booking due to feeling misled and cheated out of $[redacted]. We hope Priceline addresses this issue promptly.

Recently, I purchased several tickets through Priceline, including one for my late father, Marcos Garcia, who tragically passed away during his trip to Guatemala. Since then, due to the circumstances, I've been back and forth between New York and California where my parents reside. I now need to cancel my upcoming trip to Omaha, NB, and use the credit to visit my ailing mother in California. With my father's birthday approaching on May 26, I am in urgent need of this arrangement. I have already submitted my father's death certificate to [redacted] Any further information needed, please let me know. Thank you for your assistance.

I had a terrible experience with Priceline when I booked a hotel stay at the Chicago Inn on Mother's Day. After dinner, I arrived at the hotel for check-in, only to find out they were overbooked by 29 rooms. Despite being exhausted and unable to find another room in downtown Chicago, I had to go outside the area, paying for transportation and a room separately. This ruined my Mother's Day plans and I wasn't able to enjoy the amenities I had hoped for. To make matters worse, Priceline still charged me for the reservation. The manager, George, mentioned they couldn't accept payment from Priceline and assured me of a refund, which I am yet to receive. I usually book through Travelocity now, finding them to be less problematic and with better customer service. While Priceline's rate was great, they need to improve customer service to retain customers. I have a trip to Orlando coming up, and I'm hesitant to use Priceline again until I hear back from them.

I made a car reservation through Priceline with Hertz for Lubbock (Confirmation number: J[redacted]). I received the Priceline itinerary details for Snyder, TX on Sunday, May 26, [redacted] (Itinerary# [redacted]-[redacted]-[redacted]-87). Unfortunately, Hertz is refusing to release the car to me as I don't have an active credit card. I have an important meeting at 2pm in Sweet Water, Texas, and fear I won't make it due to this issue. Hertz staff advised me to contact you to resolve this matter. I spoke with Mr. Duke through your online chat, and he mentioned a cancellation penalty. I believe it's unfair since I wasn't allowed to pick up the car. Could you please refund the full amount for the booking? Additionally, I also made a hotel reservation through Priceline, which was supposed to charge me USD 50. Since I can't travel to Sweet Water without the car, could you arrange for a refund for the hotel as well? Your assistance is greatly appreciated. A S M SHAKIL HAIDER

I selected the hotel based on the promise of an airport shuttle listed somewhere during the booking process. Despite my efforts, I cannot locate this information now. I booked through an Express Deal, and while I anticipate being told it was just listed as "shuttle" and not "airport shuttle," I vividly remember it being specifically mentioned as an airport shuttle. This detail was crucial in my decision to opt for a budget-friendly hotel that is not ideally located for me. I am feeling extremely frustrated by the lack of supporting evidence for this. Although I have always had positive experiences with Priceline, this situation has left me in tears and greatly inconvenienced. I am disheartened, knowing that there seems to be no record of the airport shuttle I relied on. It has truly disrupted my plans, and I am inclined to avoid Priceline in the future, despite the likelihood that my dissatisfaction may go unnoticed. The absence of "airport shuttle" mentioned during the booking has deeply upset me, as it swayed my decision to choose a lesser accommodation. Although I doubt any resolution can be offered, I feel compelled to share my negative encounter with others to caution them about relying on your services.

During my recent stay at the Days Inn in West Memphis, AK, I encountered some issues that I would like to address. Firstly, there was a women's thong found in the bed upon check-in, which was not ideal. Additionally, there was disruptive loud talking outside the hotel in the early hours of the morning, which was bothersome. Despite contacting the front desk about the noise, the situation was not resolved promptly. When checking out, I expressed my dissatisfaction to the clerk and returned the thong that was left in the room. Although the clerk apologized and mentioned informing the manager, Mr. Harry Patel, about the concerns, my subsequent call to Priceline revealed that Mr. Patel was not yet aware of the situation. I am hopeful that the necessary steps will be taken to address these issues, and I would appreciate a refund for my stay, along with apologies from the management and staff for the inconveniences faced during my visit. Thank you for your attention to this matter.

On May 23, I booked a flight for my 23-year-old niece and her 1-year-old twin girls, Aubree Jean and Karter Ora Douglas. I purchased two adult tickets, and one of the babies sat on her mom’s lap while the other was in a seat by herself. The flight experienced multiple delays that seemed unavoidable, but the main issues were my niece's experience after she dropped a pacifier, causing chaos with a crying baby. The flight attendant didn't allow her to retrieve the pacifier, leading to further distress. To add to the trouble, one of the baby car seats was lost, resulting in a two-hour delay to get a replacement. Mariah has flown with AA before without problems, but this flight was a disaster, prompting us to change our pick-up location from Chicago instead of Indianapolis. I bought two tickets for three passengers, and due to the various issues faced, I am requesting a full refund from Priceline or American Airlines, depending on responsibility. The Priceline Ticket number is [redacted]-[redacted]-[redacted]-40 with ticket details for Mariah Lanaye Douglas and Aubree Jean Douglas traveling from Houston to Indianapolis on Thu May 23. My name is Jeannine Lee Lake, and you can contact me at [redacted]. Thank you for your attention.

I recently tried to cancel my hotel reservation within the 24-hour free cancellation window but was denied a full refund due to a technicality that was unclear to me. The hotel claimed the cancellation needed to be done by midnight on the date of the reservation, not the check-in time. Despite my attempt to cancel just 30 minutes past this alleged deadline, I only received a partial refund for two out of the three days booked. I have not found any information supporting this policy and believe I should have been able to cancel within 24 hours of my 3pm Eastern check-in time. Furthermore, I have been unable to speak to a customer service representative as the automated system provides no option to discuss my issue and does not connect me to a live person despite multiple attempts over the past 10 hours.

My mother made a flight reservation from BDL to MSN for June 12th a few days ago. Unfortunately, we received urgent news about her father's condition in Madison and needed to reach him quickly. After hours of trying to change the ticket date to June 1st or 2nd through Priceline and United customer service, we were only offered a $[redacted] cancellation fee. Feeling stressed, I attempted to rebook flights on the phone, but was directed back to Priceline.com. Despite multiple failed attempts to purchase $[redacted] one-way tickets, I was informed of imaginary credit card restrictions preventing the transaction. Despite confirming with the card companies, the issue persisted. Frustrated by the lack of assistance and compassion from customer service, I explored other expensive flight options. Disheartened by this experience, I am reconsidering my loyalty to Priceline and struggling to secure a cost-effective way to visit my grandfather in Madison by June 2nd.

I urgently need to cancel my flight reservation (#[redacted]-[redacted]-[redacted]-76) scheduled for tomorrow. I have attempted to contact Priceline's customer service three times, yesterday and today, with no success. The long wait times of up to 40 minutes are unacceptable. Online chat was also unhelpful, stating they cannot assist. There is no option for a callback, and my call got disconnected after a 25-minute wait this morning. This situation is incredibly frustrating for me. Please proceed with canceling this reservation at your earliest convenience. I acknowledge there may be airline fees, and I am willing to cover them. I am unable to make the flight and urgently need it canceled. While you can reach me at +1-[redacted], it is not necessary to call. Your prompt cancellation of the reservation is greatly appreciated. Sincerely, Thomas & Jenny

Hello, my name is Mary Hamblen Nupane. I am requesting assistance with changing the name of my travel companion on a ticket I purchased in January. The flight is from Dallas, Texas to Edmonton, Canada on June 15th. I need to change the name from Juanita Cedillo to Shannon Gill due to a medical condition that prevents Juanita from traveling. I am currently battling ovarian cancer and had hoped to attend a concert featuring my idol, Shawn Mendes, with my friends. It has been very challenging, as I have been on the phone for hours trying to resolve this issue. Initially, I was told the name change could be done, then I was later informed it was not possible. I was even advised to purchase a new ticket if the event was so important to me. This experience has deeply upset and disappointed me. I am not seeking sympathy or anything for free, I simply want to change the name on the ticket for my alternate travel companion. Thank you for your assistance.

We nearly experienced a robbery at gunpoint when we found the hotel lobby empty with a handwritten "out of service" sign on the door. Several individuals approached us asking for money and as we left, a woman kicked our car. There were no available rooms at sister properties, leaving us to sleep in the vehicle we had paid for. The lack of apology for the upsetting experience is disappointing.

I have two room reservations in the wrong city and hotel. The first booking number is [redacted], and the second is [redacted]. I mistakenly booked in Pamplona instead of Bilbao. I ended up booking four rooms due to confusion between Priceline and Booking.com. I tried to rectify this by phone for half an hour with no success. I acknowledge my mistake but was misled by the website interface. I am requesting a refund for the duplicate booking of two rooms. I appreciate any help in resolving this situation.

I unfortunately missed the $79 fare on June 19 from New York to Toronto. I encountered issues with the booking site and couldn't see the available seat count. The flight's late morning departure would have suited my schedule perfectly as my son could drop me at JFK on his way to work. I am on a tight budget and prefer not to ask my children for money. The timing of this flight was crucial for me to visit my sister post her recent open-heart surgery. I've been a loyal customer of Priceline since their inception. I seek assistance to secure my departure flight from Toronto on June 11 through Priceline. All information provided is accurate. - Sandra

I was on hold for three hours to supposedly resolve my issue! Unfortunately, I was disconnected and never received a callback. Who is at fault here? Priceline blames Delta, and Delta blames Priceline. All I want is to address this issue and be compensated for my loss. I am not trying to be difficult; I just want Priceline and Delta to handle this matter efficiently as a customer.

Hello, my name is Gerard Hurley. Unfortunately, my wallet was stolen from my car at my home on the evening of June 8th. The thief made several unauthorized charges, including a $[redacted].94 purchase at Priceline using my Visa card ending in [redacted]. They also tried to use my Fidelity HSA Visa card for medical expenses three times around 1 am - $[redacted].77, $[redacted].23, and $[redacted].94. I am working with the police to resolve this issue and have been unable to reach anyone at Priceline's customer service. I would greatly appreciate it if someone could reach out to me for more information. You can contact me at [redacted] or [redacted] Thank you. Sincerely, Gerard Hurley

My father passed away in Florida, but his memorial service will be in Massachusetts. The original memorial service coincided with my son's graduation from FGCU on August 3rd. We planned to visit family in Massachusetts before the memorial, but my mother insisted on having Natale and me present and rescheduled it to July. I need to cancel reservation # [redacted]-[redacted]-[redacted]-30 for July 29th to August 2nd to book new dates from July 22nd to July 29th through Priceline. Thank you for assisting me with this change.