Postmates Customer Service Issues

As a delivery driver, my recent experience was quite challenging. I received an order from McDonald’s, but faced an issue when my card was declined twice, necessitating an extra $4 payment that the manager eventually waived. Subsequently, I encountered difficulties when trying to collect the order and communicate with the customer for their address directly. Upon delivering the order, I found myself unable to complete the process in the app, which led me to worry about potential charges from the platform. Despite several attempts, I could only finalize the drop off 15 minutes after receiving the receipt. Even then, the app indicated I was too far from the customer, prompting me to cancel and repeat the delivery process. This inefficiency was both frustrating and time-consuming, especially considering the minimal compensation of $5 and change for my efforts.

I retrieved an order and verified it by submitting a photo of the receipt. Upon reaching the delivery location, I couldn't find a drop-off button. After contacting the customer, a young girl provided an address. I successfully delivered the food and requested her to confirm the receipt online. Despite not finding the confirmation button, I expected it to appear later. Unfortunately, the app still shows the order as ongoing. As a result, I am unable to accept new orders or receive payment for this delivery. This situation consumed a significant portion of my time and resources tonight, and I am eager to receive compensation promptly.

During my deliveries, I received a referral email offering a $[redacted] guarantee if I completed 15 deliveries over the weekend of the 20th. Despite some delays with a customer on my last delivery, I managed to fulfill all the orders. The total came to $96 after tips. I'm looking forward to receiving the $[redacted] referral bonus as advertised. Thank you and have a great day.

My workplace has a partnership with Postmates, and recently we encountered an issue where we were unable to provide a promotional item from our menu. Despite explaining this to two couriers who had placed orders, they seemed confused and struggled to understand. One of the couriers canceled the order, while the other accused us of refusing service and was disrespectful. When I reached out to the office about this incident, the response I received was to be patient with couriers who may not speak English well. I find it unfair that our establishment is being penalized for the actions of these couriers, especially when we serve many customers with language barriers successfully in NYC. It would be helpful to have a conversation about this matter rather than just receiving a note of acknowledgment.

I canceled my deliveries for today and now I'm unable to use the app until tomorrow. I feel this is unfair as I've tried to reach out to customer service through multiple emails without any response. There are a couple of recurring issues I've encountered. Firstly, the app notifies me of a delivery, stating a certain distance, but upon accepting it, the actual pick up location is much further away. Secondly, I have not been compensated correctly for the wait time on several deliveries I have completed, sometimes doing 2 to 3 a day. For instance, in a recent delivery, I had to wait for over 25 minutes but was only paid for 3 1/2 minutes of waiting time. I have contacted customer service about this but still await a reply. Additionally, I've faced problems where orders were canceled by the restaurant without notification or were already picked up by someone else before I arrived, and I was not informed through the app.

I recently ordered from Panda Express, ordering 2 plates and a drink. However, I only received one plate instead of two. I am requesting a refund of $15 for the missing item. The total cost of my order was $20, but there was a temporary charge that made it $35.88. The plate I didn't receive contained spicy orange chicken, crispy shrimp, half fried rice, and half chow mein. The delivery driver, Amir, did not communicate any issues with the order and I had to walk quite a distance to receive it in front of my hotel. Despite my attempts to contact Panda Express for a refund, I have not received a response. This experience with Postmates has been frustrating, and I am considering deleting my account. I would appreciate your assistance in processing the refund. Thank you.

Last Sunday, July 29, I placed an order for ramen through the Postmates app at 7:00pm from Kai Ramen, just a mile away. The estimated delivery was 20 minutes, but after waiting over an hour, we decided to pick it up ourselves. We were informed the food had been collected by the driver 30-45 minutes prior. When the driver finally arrived home, the soup had gone cold and the pork broth was hardened. I have made three requests through Postmates but have not received a response. I am seeking a full refund for this disappointing order. If you need further details, feel free to reach out. Thank you, Benjamin Gage.

I ordered from Wendy's through Postmates on 8/3/18. Unfortunately, I received cold fries, missing cookies, dry sandwiches with no toppings, and half of the nuggets were missing. The Tea drink tasted bad, and I am feeling sick from it. I emailed customer service about the issue, but I was only refunded less than half of my order total. They explained they couldn't provide a full refund as they couldn't get one from the restaurant, which doesn't seem fair to me. I paid for a full order and received subpar service. I feel like my concerns are not being taken seriously by the customer service representative, Ricky, who has been communicating with me. I would appreciate speaking with another representative or a supervisor to address this matter promptly.

I am extremely frustrated with Postmates right now. I placed an order for two bowls from Poke Bay - one for $9.95 and the other for $10.95. Despite expecting to pay $21, I was hit with an additional $12 in fees, making my total $33. I approved the order at that price. However, after the delivery, I was shocked to see I was charged $49. This is completely unacceptable to me. I feel deceived and demand a refund for the $16 I was unjustly overcharged. Postmates, you cannot treat your loyal customers this way.

I attempted to place an order on your website on 08/02/[redacted]. The order did not process, so I refreshed the page and checked my orders, which did not show the order. I tried again with a different restaurant, but the same issue persisted. Finally, I received an unexpected delivery for the food I ordered. Upon rechecking the site, it displayed 6 orders for the same item, all charged to me, despite the initial claim of no order. I am seeking a refund for the 5 duplicate orders that were charged without my consent. The website indicated no order had been received, and the driver had not picked up my order until later, preventing me from canceling the duplicates. These charges have significantly impacted my finances, causing distress as a student and veteran.

I recently received my McDonald's order and was shocked to see that my fries were nearly all gone, likely eaten by the delivery driver. Despite reaching out to customer support, I was only offered a $4 coupon as a resolution. Unfortunately, I couldn't eat the meal knowing someone else had consumed part of it, so I ended up throwing it away. I believe I deserve a full refund for this unpleasant experience, or I will have to escalate the issue with my bank. It's concerning that a stranger tampered with my food and not being taken seriously by the company.

Hello, my name is Diane Wilson. I recently received an email stating that my rating is below 4.8 and if it drops below 4.6 my account will be deleted. My response is simple - go ahead and delete my account, I am not concerned. I find the delivery distances of 15 to 30 miles and low pay to be unacceptable. There is also no contact number provided, which is frustrating when immediate assistance is needed while on a delivery. Contacting through email is inconvenient and inefficient. It is unfair to penalize drivers for low ratings when the company sends them on distant deliveries. These concerns are shared by others and have been raised on various platforms. Feel free to deactivate my account. Thank you.

I encountered an issue with my lunch order through the Postmates app. Although I selected 'Pick Up' at the confirmation screen, the order was processed as a delivery. The order was placed at Bombay Wraps on July 31st. When I tried to correct the error to change it to 'Pick Up', I found no option to do so and had to cancel the order within 2 minutes of placing it. After canceling, I reordered for pick up but was charged twice by Postmates for both the food and the delivery service that I did not receive. I am disputing the double charge as I was only supposed to be charged once for the food for pick up. Despite my attempts to contact Postmates through their app, website, and a third-party online channel, I was unable to reach their customer service, which was frustrating.

My Postmates rating overall stands at 4.9. Today, I had at least 2 or 3 orders that didn't include the items the customers requested, resulting in a 1-star rating. I work full-time every day to support my family of 3 kids and a wife. Despite receiving a termination email for a low rating, my weekly review indicates that I am timely, receive plenty of tips, complete numerous deliveries, and maintain a professional demeanor. I feel unfairly dismissed, especially considering I am the sole breadwinner for my household. While a customer may be upset about a missing item, the low rating does not reflect my overall service. I believe Postmates should investigate before assuming. Working full-time for Postmates, I used to praise the platform and recommend it to others, but this experience has left me disheartened. - Andre Locke

I had a frustrating experience with a Walmart delivery via Postmates. I initially ignored the delivery request when it came in, but it automatically sent me another notification. When I finally accepted, I was surprised by the size of the order, as the app only displayed the order number, not the details. I reached out to the customer to explain the situation, but unfortunately, they were unhelpful. I recommended they contact Postmates to resolve the issue, as the app's support options were inadequate. Despite my efforts to assist and provide screenshots of the technical limitations, the order remains on my app an hour later. Any guidance would be appreciated.

Driver: David B. Restaurant: Morning Squeeze Date: August 4th Time: 8:43 am Issue: Upon reaching the restaurant, I was informed about delays in the kitchen affecting ticket times. I relayed this to the customer and conveyed that the order would be delayed. After waiting for about 15 minutes, I was told the kitchen couldn't prepare the egg order. I informed the customer of the issue, and he requested the rest of the order to be delivered. Action Needed: Refund the guest for the order and ensure the restaurant knows how to handle emergencies like today's. Please add a live help section for billing inquiries, as drivers often end up responsible for delays or mistakes. Thank you, David B.

To whom it may concern, I am writing to inform you of my recent experience using your service for lunch during work hours. Upon placing my order, I returned to work only to realize I did not receive a charge notification on my phone linked to my bank account. When I checked your Postmates website, I found a cancellation message indicating that the restaurant "Soul Food" was not accepting orders at that time. Disappointed, I opted to order from another delivery service. However, over an hour later, I discovered missed calls and a charge on my account from your company. I was taken aback by the situation. Kindly process a refund of $39.85 as your website incorrectly indicated that my order was not being processed, only to charge and deliver it later on. This initial experience with your service has left a negative impression, and I would appreciate your prompt attention to rectify this issue. Thank you, Shannon

I had a frustrating experience with two orders today. First, I arrived at a Wendy's which was closed for renovation, so I had to cancel the order. Then, I went to a Pizza Hut, but they were missing some items from the order. I waited for the customer's response while they prepared the pizza. After ten minutes, the customer wanted to cancel the order. I drove a long way just for both places to not work out. I'm wondering if I will get paid for my efforts. My Postmates email is [redacted] Yesterday, my account was deactivated after driving for two months without any issues due to these two unfortunate incidents.

Hello, I am Kenisha McGrew, a delivery driver for Postmates Fleet. I am reaching out because my account has been locked, and I am seeking assistance. This morning, my account was locked after experiencing three canceled orders. The first incident involved difficulties locating an ice cream place due to blocked streets during an event. Despite my efforts, the customer canceled the order. The second cancellation occurred with a McDonald's order, after I had already picked it up. Lastly, the third canceled delivery was at Checkers, where despite efforts to deliver the food, the customer did not respond. I apologize for any inconveniences caused and would appreciate any help in resolving the situation with my account. Thank you for your assistance.

I work in Las Vegas, Nevada at Giuseppe's Italian Grille. Recently, a delivery was picked up by a driver named Mike, contact number [redacted], on behalf of one of our customers. The issue I encountered was the significant delay in the driver's arrival. His order was placed at 8:30, but he arrived around 9:20, double the expected time. Additionally, his impatience and rude behavior towards my colleague on her first day was unacceptable. He expressed frustration, used inappropriate language, and exhibited disrespectful behavior during the pickup. Despite his order being prepared promptly, his attitude was unprofessional and unnecessary. I kindly request that this driver not be assigned to our location in the future.