Postmates Customer Service Issues

I have noticed a charge of $99.99 on my credit card that I did not authorize. It seems to be a Postmates one-year membership fee, but I am not familiar with this service. I am a loyal user of Doordash and Instacart for delivery needs. Upon attempting to log in to Postmates with my email as the username, I could not find an account. I am concerned about when I supposedly used this service and which restaurant it was for. Kindly provide me with this information. I request the immediate removal of the $99.99 charge. Please reach me at [redacted] today. Additionally, I require a contact number for future issues, as I have been unsuccessful in finding one online. Thank you. Mary M. - [redacted]

Living on a fixed income like SSI, every dollar matters. Without transportation options, ordering food online is essential. My experience with Taco Bueno was disappointing. I ordered a $21 meal but received the wrong order without a drink or any extras. The delivery driver was rude and unhelpful, rushing through dropping it off. When I contacted Taco Bueno, they directed me to Postmates. I want a full refund of $31.something, including the tip, as I never received what I ordered. I have evidence of the order and charges in a screenshot.

I placed an online order for a sandwich from Jersey Mike's through your platform, selecting what I thought was the Independence Mall location, but it turned out to be the Independence Drive one. Upon going to the mall location, they had no record of my order and suggested I contact the other location to cancel it. After doing so, the Independence Drive manager referred me to your service (Postmates) for a refund. I ended up ordering my sandwich at the Independence Mall store. Unfortunately, Postmates lacks phone support, so I communicated via text with a support representative. Despite requesting a manager, I was informed it would take 24 hours for a response. It's not about the $10 cost but rather the principle. I am disappointed with this experience and will not use this service again, sharing my negative encounter with my colleagues. - S. Yelton

I'm having trouble logging into my account and accessing the service I've paid for. Postmates is not allowing me to log in with my phone number. It sends a code, but when I enter it, it tries to email another code that I'm not receiving. This issue is preventing me from using Postmates, even though I've already paid. I'm unable to troubleshoot the problem because of this login issue. I would like a refund if the problem can't be resolved promptly. I hope this can be fixed as I don't want to cancel, but the current service is disappointing. Postmates was great before, what happened to the quality of service? I appreciate a prompt response on this matter.

I experienced identity theft last year, discovering unauthorized charges on my Social Security debit MasterCard. Upon requesting my recent statements from Direct Express, I noticed a recurring $9.99 charge. This is concerning as I live on a fixed income and never made such purchases. Due to my circumstances, I can only prove 4 months of charges but seek a refund for all improper transactions. I am reaching out to request details on the account history, including openings, associated email and phone number, and delivery addresses for orders placed. As a victim of identity theft, I'm entitled to this information by law within 10 days of a written request, which I am submitting today on October 21, [redacted]. If I do not receive a response or refund by October 31, [redacted], I will escalate the matter to Consumer Affairs and possibly seek legal counsel. I've already cancelled the card; upon your investigation and confirmation, I will provide necessary details for the refund. Thank you, Regina Whitney.

On Tuesday, 10/19/[redacted], I mistakenly placed an order for pickup dinner from Buffalo Wild Wings at store #[redacted] located at [redacted] Whitestown Pkwy, Zionsville, Indiana, via Postmates. Upon receiving a text that my order was ready, I went to the restaurant only to be informed that they had no record of my order and do not collaborate with Postmates. Consequently, I had to reorder and pay directly. Despite my attempt to cancel the order on my phone, it disappeared, prompting me to contact my bank for a refund. Since I couldn't find a contact number for Postmates until now, the bank advised me to seek a refund through you. Unfortunately, the payment went through on my credit card for $41.28, and I now request a full refund for my order number 6d5990dd-4ce4-[redacted]-a[redacted]c0ef572b.

I received a food delivery from Bagel Bar East in North Miami on Sunday, 10/24/[redacted], around 1:00 p.m. The deliveryman, who only spoke Spanish, called out my first name from his car without attempting to confirm my location. Due to his lack of English communication skills, I had to go downstairs to collect my meal. Despite having left me messages, his service was unsatisfactory. I have Stage IV Metastatic Breast Cancer and I'm nearly 74 years old. This experience was unacceptable. I know the meal I ordered costs $16.80, but I forgot to note the total amount including taxes, fees, and a tip. Kindly provide me with the full amount. Thank you, S.L.

I recently ordered food from Panda Express via Postmates, and I had a terrible experience. All the items I received were of poor quality - the egg rolls were extremely hard, the chow mein noodles were partly uncooked and inedible, the meat was dry with no sauce, the broccoli appeared old and discolored, and the shrimp tasted bad and lacked the usual sweet sauce. After a few bites, I started feeling sick and nauseous. When I called Panda Express, the person I spoke to couldn't understand my complaint due to a language barrier. They suggested I throw away the food and contact Postmates for a resolution. I am requesting a full refund for the unsatisfactory meal to be deposited into my checking account.

On 11-18-[redacted], I placed an order at Popeye's and unfortunately, upon receiving my food, I was disappointed to find several issues. Three pieces of chicken were missing from a 12-piece meal that cost $39.96. Instead of the two large Red Beans and Rice I ordered, I received three small ones, resulting in an extra charge of +$5.29. The Coleslaw did not have a lid; it was covered only with a piece of foil that was not properly wrapped, leaving the coleslaw exposed in the bag. Lastly, the two apple pies I ordered were missing, at a cost of $2.78 each. The total amount spent on this incomplete meal was $48.25. I kindly request a refund for the missing items. Thank you for your assistance.

I encountered an issue with a driver named Mario today. I work as a building technician at a property on Music Row in Nashville, TN. Mario was tasked with delivering an order to one of the tenants at my building this afternoon. Initially, I found him parked in front of the parking garage exit. When I approached him, he mentioned he was there for a food delivery, but it struck me as unprofessional that he remained in his vehicle. I directed him to the designated drive-thru area to take the food inside to the security desk. Despite my instructions, Mario began to argue with the security guard who reiterated the same message. After I left, I was informed that Mario hesitated to leave after delivering the food and even called the recipient before departing. Later, he parked in a no-parking zone across the street and behaved rudely towards the security guard, making baseless accusations about racism.

I received a refund for my order, but it was left on my porch without the driver notifying me. By the time I found it, the food was cold and mushy. I had asked for the delivery to be handed to me at the door, not left unattended. I am very disappointed with how this was handled. It seems like the package had been sitting there for quite some time, as my neighbor mentioned it had been there for over an hour before I noticed it.

I placed an order for pickup at King's Teriyaki Grill on November 23. There was not supposed to be a service charge on this order, as it clearly stated "no service fee." Despite this, I was charged $5.01, which I am requesting to be refunded to my credit card. I have a screenshot of the website showing the information as proof. The page has been altered since my initial email. I expect a response and the credit to be processed promptly. If needed, I can provide the screenshot via email. Unfortunately, I cannot attach it here. Difficulty in reaching your customer service is disappointing. If no resolution is reached by Monday, I will contact you by phone. I also plan to notify the attorney general of California about this issue. Thank you, A.N.

I haven't received an updated code on my phone. I got the first code, but it expired before I could use it. I requested a new code via SMS just like the first time, but I haven't received anything. I then asked for a code to be sent via phone call, still no luck. Now the system is saying I've requested the phone call code too many times and to wait 30 minutes before trying again. This delay means the restaurant will be closed before I can place my order. Urgent assistance would be greatly appreciated.

I'm John K. I bought 2 subs online at Jersey Mike's in Plano, TX today. The receipt said $23.92, but Postmates charged me $28.10 instead of Jersey Mike's. I'm in Cartwright, OK, and I didn't use Postmates. How can I reverse this $4.10 charge from Postmates?

I made an order on Postmates for a delivery from El Pollo Loco at 12:30pm. It still hasn't arrived, even though the order went through initially. I'm confused about why it's over an hour late. When I checked the Postmates website, I saw that the order was cancelled. I never received a notification about this, and I placed the order yesterday. The store is at [redacted] N 1st Street, and I asked for delivery to [redacted] E Magnolia Blvd.

Hello, I made an order today and got several notifications stating that my shopper had begun shopping and was en route on a bike. However, they never showed up, and now there is no record of my order in the app. My PayPal account was charged, but I did not receive the items. This is especially concerning as I have COVID and urgently need the medicine. Thanks.

My name is Amalio Cepero, and I've encountered an issue with Postmates where a payment is showing on their platform but not reflecting in my bank account. I have thoroughly checked my bank statements and can provide them if needed. It's clear to me that there is an outstanding payment due to me. I seek assistance with resolving this discrepancy and have all the evidence required for investigation. My bank confirms that the money has not been received. Thank you for your attention to this matter.

This afternoon, I placed an order for food that got cancelled after being charged. Hungry, I ordered from FATBURGER which cost me $27.87 for a burger, sweet potato fries, and boneless chicken wings. Unfortunately, the burger was too spicy to eat, and the fries were overcooked. I am very disappointed with this experience. This is not the first time I've had issues with my Postmates account. Despite being promised a credit in the past that never materialized, my overall experience has been frustrating. I am considering requesting a refund of $9.99 x 36 months. I will also be discussing this with my friends who have encountered similar problems.

I placed an order on Friday, December 24th, [redacted], at around 6 p.m. for the Popeyes family meal through Postmates. Despite the app showing multiple drivers assigned to my order, the delivery time kept changing, culminating in Isidro allegedly delivering the food when no one was present. Upon contacting Popeyes, I discovered they had closed earlier. When attempting to resolve the issue with Postmates and Uber Eats, there were no working phone numbers available. Customer service informed me of a partial refund, but a discrepancy emerged later. Uber Eats tried to charge my card without authorization, and when I contested it, they refused a refund, claiming the driver attempted to deliver the order unsuccessfully. I visited Popeyes in person, but the manager was unable to assist. The ongoing struggle to resolve the situation with the delivery services has been frustrating, with customer support failing to address the issue adequately.

I am reaching out to request the label for my package linked to Order# [redacted]60 from Walmart, which was delivered by Postmates. I specified in the delivery instructions to include a note that it's for Account No. 15-[redacted], but this was overlooked by the delivery driver. This detail is crucial as I use a third-party courier to forward packages to me in South East Asia. Without this information on the label, I'll have to spend additional time coordinating with the courier to identify and allocate the package to my account. Having the label for Order# [redacted]60 would greatly assist me in locating the item within the third-party courier's warehouse. Your prompt assistance is greatly appreciated as the safety of my items is at stake. Thank you.