Postmates Customer Service Issues

Hello, I'm Jacqueline R. Prince. An amount of $59.91 was charged to my MasterCard ending in [redacted] for a food delivery from Blue Salt Fish Grill on Hawthorne Blvd. in Torrance, CA on 6/21 around 6 pm. The order number was 08C6B and the driver's name was Matteuse. I had ordered online from the restaurant's website, but I never received my order. The charge appeared on my statement as [redacted]5DLW9RM977 UBR POSTMATE'S [redacted]. I tried to resolve this with Blue Salt Fish Grill but had no success. I urge for a refund and express my disappointment with the lack of customer service from Uber Eats and Postmates. I want this issue resolved promptly.

Hello, I'm reaching out regarding an order I placed for pickup via Google that was processed through Postmates for Milkbar at Logan Circle on June 9th. I encountered difficulties shortly after placing the order and had to spend hours on both chat and phone support to request a cancellation due to a pickup date error amounting to $87.75. I was advised that the order was successfully canceled and I would not be charged. However, despite this assurance, the charge went through on June 9th and was reflected on my card as Postmates $87.75. This caused significant disappointment as it disrupted my birthday plans and resulted in me making an additional payment in person at Milkbar a few days later for the same amount. I am now seeking a refund for the canceled order that was still charged. The situation has been quite distressing for me. Sincerely, Maria P.

Hello, I need assistance with a billing issue concerning an order I placed at Milkbar, Logan Circle. On June 9th, Postmates charged me $87.75 for an order initially made through Google for pickup. Despite spending hours on the phone and in chat with a representative, the order had to be canceled due to a pickup date error right after I placed it. I was assured the order was canceled and I wouldn’t be charged. However, on June 10th, the pending charge went through, even though I had already paid the same amount in person at Milkbar a few days later. The charge now appears as "Postmates $87.75" on my card. I have been trying to contact Postmates via email to resolve this issue to get a refund for the canceled order. Unfortunately, no one has responded so far. I urgently need this matter resolved. Thank you for your prompt attention to this matter. Best regards, M.P.

Hello, I am a regular Postmates user. Recently, I ordered from Dallas Chicken through Postmates, but the order never arrived. Postmates is refusing to refund me citing complaints about other orders. Despite some past issues like receiving cold orders or ones with cheese when I'm allergic, most of my deliveries have been problem-free. These issues are unrelated to the missing order from Dallas Chicken. I kindly request a refund for the undelivered order. Thank you.

I was charged for food I didn't receive over ten days ago. I would like a refund or credit as soon as possible. The incident happened on the 4th when I ordered food from Nayiob's Giant Hamburgers for pickup. Upon arrival, they had no record of my order, and I had to pay again for the missing items. I've been trying to find a contact number to resolve this issue promptly. I am frustrated with the poor management and lack of customer service. Losing my $32 has caused an overdraft in my bank account, adding more financial stress. The total loss, including the $34 overdraft fee and the double charge of $32, is $98. This situation has left me without resources for food or drinks. I hope this matter gets resolved soon.

I am writing to express my dissatisfaction with the recent service and promotions provided by your company. In my last two orders, the food arrived cold. The first delivery took over 2 hours even though the restaurant is just a 30-minute walk from my home. The second order was also cold and delayed because the delivery person could not locate my address due to issues with your mapping software. Despite providing clear instructions, the delivery personnel often seem unable to follow them. One delivery driver even insisted I ordered through Uber Eats, which is not an app I have ever used. Following these disappointing experiences, I decided not to use your service anymore. However, today I received a notification for a 75% discount flash deal, which initially seemed like an attempt to make up for the past issues. Unfortunately, upon closer inspection, it was just a generic reminder to review my last order, and I missed out on the deal. The way you handle customer relations is unacceptable and leaves a lot to be desired. I hope this feedback helps improve the service you provide to future customers.

I placed an order for snow cones around 8:30 pm on 7/17/[redacted]. According to the Postmates site, they were scheduled to arrive at 9:15, but the time kept getting pushed back. When Nancy finally arrived around 10:00 pm, the snow cones had melted to the consistency of slushies. One of the snow cones was also the wrong flavor. I am frustrated by the delays and lack of accountability from the driver. I paid over $35 for these melted items and would like a refund to my original payment card, not in Postmates or Uber credits. This experience has left me disappointed, and I do not plan to use Postmates or Uber in the future.

I placed an order at approximately 4:14 pm on Sunday, July 18th, for dinner from Brio Italian restaurant in St. Louis using their website. The website indicated that Postmates would handle the delivery, although I do not have a Postmates account. The order was scheduled to arrive by 5:45 pm, but by 6:00 pm, it had not been delivered. Upon contacting Brio, they informed me that the order was ready and advised me to call Postmates for delivery status. After facing difficulties reaching Postmates due to their integration with Uber, I called Brio at 6:45 pm and was told that Postmates had just picked up the order which had been ready for an hour. The order finally arrived at 7:00 pm, cold and inedible. I am requesting a full refund of $88.42 for this unsatisfactory experience.

On 7/16, I made an online order at Red Lobster's Tigard location while at the restaurant in Tigard, Oregon. However, I mistakenly placed the order for the Gresham store. After realizing this, I contacted the Gresham store directly to cancel and was assured by the manager, Heather, that the order was canceled and I wouldn't be charged. Unfortunately, I was charged the full amount of $75.55. Despite placing a second order at the Tigard location and picking it up there, I have not received a refund for the Gresham order. Since the order was processed through Postmates, I understand that they are responsible for the refund. I am eager to resolve this issue and receive my $75 refund, but it has been challenging to address since the order was not made through the app and wasn't a delivery.

Last night, I placed an order on Postmates for pickup from Smokey Bones in Chesapeake, VA. After paying for the order, I traveled to the restaurant upon receiving a text that my order was ready. However, upon arrival, I was informed that my order had not been prepared as the kitchen was closed. Despite not receiving my order, the payment was deducted from my account. The restaurant staff suggested contacting Postmates for a refund. I am puzzled because there was no indication of a specific order deadline as the restaurant was still open. How can I go about getting a refund for the total amount of $27.86 from Smokey Bones on Greenbrier Circle in Chesapeake, VA, where this incident occurred on 7/31/21? My name is Paula K. and I have included my email address for further communication.

I ordered lunch for our employees from Jersey Mikes in Statesboro, GA on 8/3/[redacted] via Postmates. The order number is [redacted], and the delivery person was Tameka. There was confusion regarding delivery or pickup, and despite being instructed to pick it up, Tameka delivered it elsewhere resulting in the order having to be remade. Tameka added extra tips, fluctuating the receipt amount from $40 to $60 and now $78. I have informed my boss about the issue, and we are seeking a refund for the entire amount due to the inconvenience, gas, time, and stress caused while trying to provide lunch for our employees. Jersey Mikes' management is aware of the situation and would like a resolution as they entrust your company for their business success.

I have noticed a charge of $9.99 on my bank account from your service that I believed I had cancelled. I was charged on August 4, [redacted], and presume it was for August's services. I would like to STOP this service promptly so that I will not be charged in September. The charge appears on my bank statement as membership number followed by several zeroes, then 9[redacted]17 [redacted], and it was billed to my Mastercard debit card ending in [redacted]. I am Jo Ann B., with the email address [redacted] (old email [redacted]), banking with St. Louis Community Credit Union. My billing address is [redacted] Shardell Drive, St. Louis, Missouri, [redacted]. Kindly CANCEL my account as I thought I had already taken care of this previously and do not wish to be charged any longer. Let me know if more details are needed. Thank you.

Yesterday, I placed an order with Sonic. I got the Supersonic Bacon Double Cheeseburger for $7.14, a side of fries for $1.53, and a Sonic Blast for $4.83. The total came to $22.81. When I received my food, it had hair in it, was cold, and the milkshake was melted. I contacted Postmates to report the issue. They refunded me $7.14 for the cheeseburger, but I am not satisfied. I feel frustrated and upset about the situation. I even consulted my lawyer about potentially taking legal action against Postmates for not refunding the full amount. I contacted my bank, and they confirmed that $22.81 was deducted from my account. I hope this matter gets resolved soon.

I am interested in learning about the hiring criteria for your employees and the policies they need to adhere to. On August 13, [redacted], around 7:00 p.m., one of your drivers picked up an order from KFC on Seneca St in Wichita, Kansas. Upon arrival, he informed the cashier about his order, who mentioned it was not ready yet. Upset, he raised his voice, stating the order was placed 12 minutes earlier and should have been prepared. Subsequently, he loudly discussed the number of religious establishments in the area on his phone, followed by suspiciously taking pictures of the kitchen and staff. After receiving his order, the driver departed in a Toyota Sienna with license plate [redacted] NKP.

I attempted to use the discount on the 20th, but it didn't work. Is it normal for the promotion to expire in less than two days after receiving it? ----- Forwarded Message ----- From: Postmates <[redacted]> To: "[redacted]" <[redacted]> Sent: Wednesday, August 18, [redacted], 10:33:59 AM PDT Subject: Wing Wednesday | Save 75% Postmates Extra Ranch, Please. It’s Wing Wednesday, but we’re offering you a 75% discount on any order. Order Now Expires 08/19/[redacted] at 11:59 pm PT. Limit of 1 redemption per customer. Offer valid for 2 orders after redemption. Valid on orders over $30 (excluding taxes and fees). Delivery only. Customers with multiple Postmates accounts may be ineligible for this promotion. Offer is non-transferable and cannot be exchanged for cash. Postmates reserves the right to change or end this offer without prior notice. Additional restrictions may apply. Postmates Help Center Unsubscribe Terms Privacy Email Preferences This is a promotional email from Postmates Inc [redacted] 3rd St., San Francisco, CA [redacted] Postmates.com

I placed an order with the number #6e3e0865-cc6d-482c-b8e7-5e8a0b2e43cc on 9/12/[redacted] at 6:05pm for a total of $79.98 with tip, paid with a PayPal Mastercard ending in [redacted]. The restaurant's computers were down, and I received no food. I was contacted by a driver at [redacted] at 6:26pm, informing me about the issue, and despite trying to cancel, the app displayed an error. Later, another driver called from [redacted] at 7:22pm to pick up the order, but I couldn't cancel nor receive a refund. Frustrated, I need assistance in getting my money back.

I encountered a situation with one of your delivery personnel. They appeared to have mistaken my address, insisting I was the intended recipient. Despite my clarification that I had no association with them, they persisted. The individual was identifiable by their red T-shirt and drove a small blue car, claiming to represent Postmates. The exchange escalated when the delivery person demanded a tip in exchange for the package. Following my repeated denials, they threw the package at me, which I later discovered contained food, and proceeded to use inappropriate language before departing. This experience has left me unwilling to use your service for future food deliveries, as I prefer the reliability of Uber Eats. I have taken the necessary steps by involving law enforcement in response to this incident. I am disappointed by the unprofessional behavior demonstrated by your driver and the lack of cooperation in providing relevant details for successful delivery.

I ordered food earlier but it seems the driver took my order. I used a promo code for 70% off. I reordered with less food and am wondering if I can get back my promo since I didn't have the chance to use it. Also, please prevent the lady, "Destany," from using this service again. She has an 89% rating and seems to have a history of this behavior, as she ignored my calls. Her actions impact your business negatively and affect customers' experiences.

I was notified by my bank today that Postmates has been incorrectly charging me $10 per month since November [redacted]. I created an account when I got a new phone but never authorized any monthly charges. I expect a refund from November [redacted] onwards as I only used Postmates twice. The app stopped working after my last transaction, making me question if it's a scam. It's frustrating that there is no customer service number. I followed online instructions to seek help but was led to paid assistance. This practice of charging without consent is unacceptable, especially during tough times like these. Postmates needs to address this issue promptly.

Hello! We had a delivery mishap with Smash Burger at our condo parking lot. The delivery driver had trouble finding our Unit B at [redacted] Smoke Ranch Rd. Despite our delay, the driver honked and dropped off the food at the wrong address. He then directed my grandson to the incorrectly dropped food, insisting it was Unit B. The driver's behavior upset us, despite his [redacted]% approval rating. From my past experience with Postmates, I know drivers should search for units in apartment complexes if needed. I regret using this driver due to personal reasons. Debra O. [redacted] Smoke Ranch Rd Unit B [redacted] I cannot provide more details as the receipt was greasy. The food bag's messy interior suggested rough handling during delivery. The lack of containers caused items like onions to spill inside the bag, possibly due to rough driving, even though the food arrived cold. Nevertheless, Smash Burger's taste remains delicious at any temperature. Thank you! Debi