Popeyes Customer Service Issues

My family and I visited the store located at [redacted] Murfreesboro Pike, Nashville, TN, on Friday, March 1, [redacted], at 8:29 PM. We purchased a 16-piece box meal totaling $34.95. Upon arriving home to feed my kids, we found the food to be overcooked, dry, and with a strong smell of old grease. When I contacted the store to speak with the manager, I overheard a conversation in the background between the manager and the staff regarding answering the phone. After the call suddenly ended, my subsequent attempts to reach them were unsuccessful. Due to the distance and late hour, I couldn't return to the establishment. Despite my persistent efforts to contact the management, I have not been able to resolve this issue. As a single mother of 3, every dollar counts, and I would like this matter to be addressed promptly. Thank you.

My aunt and I visited a location on February 23, [redacted], at 5 p.m. When we arrived at the speaker, my aunt asked for time to review the menu, to which the employee agreed. However, only a few seconds later, the employee interrupted us, making us feel rushed during our order. She did not repeat our order back to us, resulting in a missed item. At the window, we were not greeted properly and were told to park for 5 minutes rudely by the employee. When "Manager Stanley" intervened, he asked us to wait for 7 minutes without listening to our concerns about missing sauces. Despite requesting a refund, Stanley hesitated and was uncooperative. We were ultimately left feeling disrespected and unsatisfied with the service received. The lack of attention and care from the staff, especially Manager Stanley, was disappointing and we have decided not to return to this establishment.

This morning, I visited Popeyes at Washington St. @ Mithoffer in Indianapolis, IN. There were several customers in line when I saw Stellar working at the counter. Unfortunately, the manager was preoccupied with a personal call lasting over 20 minutes, neglecting customers both at the counter and the drive-thru. I witnessed cars leaving the drive-thru as they weren't being attended to. Stella, who always works diligently to assist customers, couldn't respond to drive-thru queries as she didn't have a headset. This behavior isn't new; I have witnessed this manager on personal calls before. I frequent this Popeyes multiple times a week, but if this neglectful behavior continues towards the hardworking staff like Stella, it's disappointing. I must say, the jambalaya made by Stella is the only reason I return.

I recently purchased the 12-piece tender box at Popeyes, which includes two pieces of chicken and a biscuit with a large drink and survey validation code. Normally, my boyfriend orders the popcorn shrimp & 2-piece dinner combo for $7.29, but we stick to the strips to save money. Even though we can't afford it all, I always allow my boyfriend to have a Coke with his meal, while I share a large potato and gravy with my kids, which has been working out well. However, during a recent weekend without the kids, we splurged on chicken at Popeyes, omitting the two-piece and biscuit to save money. To my surprise, the total was less than expected. After reviewing my receipts, I noticed that I was mistakenly charged $5.59 for the free dinner I didn't enjoy. This discovery left me frustrated as I could have purchased something I liked instead. I hope to resolve this issue and receive the two free dinners I missed out on by presenting my five purchase tickets. Thank you.

Each time I visit a Popeyes restaurant, I consistently receive my order missing one side item. It happens every single time, without exception. I frequent Popeyes after work, and by then, I am often too tired to double-check my order or deal with the hassle of going back for the missing item due to traffic. This occurrence is not limited to a specific location; it happens at every Popeyes I visit. It's frustrating to never receive my complete order, and it feels like a deliberate scheme to save on food costs. Despite my love for Popeyes Chicken, this ongoing issue is becoming tiresome, and I am contemplating switching to KFC. It's disheartening to feel shortchanged every single time I order. Thank you, Marion D.

I had to wait in line for 10 minutes before anyone took my order. I ordered a surf and turf meal with one extra chicken strip and hot mustard sauce. However, I received shrimp instead of chicken, and when I addressed this with the girl, she laughed at me. I never received a receipt, so I don't even know the cost of my meal. Even after asking, I was not informed of the price. When I finally got my food, it was cold, and the fries were shriveled up. Being ill and tired after work, I did not feel up to discussing the issue with the manager or confronting the rude employee, who I believe was dishonest with me.

I used to work at the Popeyes on Washington Blvd in Beaumont, TX. I believe that what happened to me, considering the kind of worker I am, was unfair. I never received any complaints during my time with the company. If good employees are not valued and acknowledged, they may stop being willing to help. I considered reaching out to Channel 6 news to shed light on the treatment of hard-working employees and the favoritism that may exist. It would be appreciated if I am kept informed about any follow-up on this matter. Thank you. Perhaps a family meal gathering could help resolve this issue. I am Lekesha R. F., a former employee, and can be reached at [redacted] if needed. Thank you for your attention.

At 4:59, I placed an order for 2 chicken po' boy combos. Upon arriving at the window, I paid and got my drinks. The drive-thru attendant then asked me to pull forward without explaining why. After waiting until 5:10, a total of 11 minutes, I went inside to inquire about my food. I was frustrated seeing cars that arrived after me receiving their orders promptly. The manager explained that the chicken was cooking and they were waiting on fries. I mentioned that chicken typically takes about 6 minutes to cook, to which he responded that he was aware. Despite expressing my concerns and indicating I would file a corporate complaint, there was no offer of compensation. The first assistant manager walked away without addressing the issue. Although his shirt identified him, I wish he had provided something to make up for the wait. Without an offer, I feel dissatisfied with the service and am considering not returning to this location. Thank you.

On March 28, [redacted], at 6:04 pm, I visited Store #[redacted] and placed an order at the drive-thru for $8.47. When I handed Mary M. a $20 bill and two pennies, I expected the correct change. However, when she handed back $1, two quarters, and one dime, claiming I gave her a $10 bill, we had an argument. The manager was brought into the situation, and after a disagreement, he sided with Mary M. I asked for his name but he refused to provide it. Despite my dissatisfaction and feeling unfairly treated, I aim to get my $10 back and will avoid dining at Popeyes in the future.

I visited the Killian Road location in Columbia, SC on Wednesday, 3/27/19, around 8pm. I tried to buy chicken tenders but they were out of stock and frozen, which was surprising since they mainly sell chicken and it was still early. I was only able to get 5 tenders. I also bought 2 biscuits, which were missing from my order. After speaking with the manager, Amanda, I received the missing items on 3/29/19. Unfortunately, the chicken I got was rubbery, slimy, and undercooked, except for one piece. Despite my love for Popeyes, I was disappointed with this experience. The staff should focus more on food quality rather than other distractions. My contact number is [redacted]. - Sophia

Hello, I recently visited your Marj Al Hamam branch in Jordan, Amman and I was quite disappointed with the experience. I am concerned whether your branches undergo regular quality checks to maintain your reputation. Today's visit was unpleasant. I ordered the 12-piece family meal based on a recommendation from a cashier, but I only received 11 pieces, and the wings were substituted with legs without informing me. The staff's response was rude and unprofessional when I brought this to their attention. I had to insist on my original order, which resulted in a long wait for the wings. The food appeared reheated, the service was poor, the establishment was dirty, and I overheard staff arguments. This experience was a major letdown, and I question returning to Popeyes in the future. Thank you, Tariq

There appears to be a recurring issue with the service at the Popeyes on Western Center Drive in Fort Worth, TX. The consistency of poor service regardless of the manager present makes me question the commitment of the owner to the quality of staff and service. Ordering from this location has become a gamble due to frequent stock shortages, wrong orders, and potential overcharging. Although this Popeyes is the closest one, the service may force me to stop visiting altogether. Today, witnessing others receive incorrect orders did not bode well for my own experience, but surprisingly, the only missing item was coleslaw. The lack of attention from staff, as one cook was on their phone, was disappointing. I had to actively seek someone to take my order as the manager and others seemed unengaged. This level of service is unfortunately typical at this location. An odd encounter was when my husband inquired about the type of fish used for the Cajun Fish, and the response was simply "Cajun Fish." This situation highlights the need for improvement, as we are considering advocating for better service to management.

On 3/30/19, I ordered two 5-piece blackened chicken tenders and was advised to get a side to save money. While at the drive-thru, they asked me to park by the trash can. After a 10-minute wait, my order arrived, but the guy's comment and the poor quality of the chicken upset me. It resembled random chicken bits instead of proper tenders. I reached out via email to the store on the same day with no response yet. I have proof of purchase with pictures of the disappointing food. I expect a refund. Thank you.

I purchased some chicken from Popeyes today, but it was too salty and seemed old. Upon returning to the store and explaining the situation, they gave me the same salty chicken from the same batch. This is the third time I have had a bad experience with Popeyes recently. Last month, the chicken was undercooked. I requested a refund for the $6.59 I spent on 7 pieces of chicken. The store number is [redacted], and the ticket number is [redacted]. I was also disappointed by the lack of professionalism from the manager initially, though she eventually apologized. Additionally, I was charged for two cups of ice water, which I believe should have been complimentary considering the inconvenience.

I was disappointed by my recent visit to Popeyes at [redacted] Boston Rd in Bronx, [redacted]. Six months ago, I had a poor experience and today was no different. I ordered the 10-piece deal for $12.99, all spicy, but I had to wait while they searched for the chicken. Despite seeing some spicy chicken already prepared, I was initially told they had none available. Only after insisting did I receive the spicy breasts. The employees, all from Bangladesh, do not eat Popeye's as it's not halal. I had better service when there was an African American girl working there. I plan to contact management as this is not the first time I have encountered this issue at this location. I urge others to be vigilant when ordering and inquire about the food they are served. Service like this is unacceptable.

Today during my lunch break, a coworker and I visited Popeyes. We waited in line for about 20 minutes. When it was our turn to order, we requested separate orders. However, we were informed that separate orders are no longer allowed. We asked for the location of this new policy as we had not seen it displayed before. I have never encountered such a rule in a fast food restaurant, especially not at Popeyes. If this is now standard practice, I kindly request that all stores clearly display this information. It can be challenging when customers are unaware of such changes, especially during limited lunch breaks. I truly enjoy dining at Popeyes and hope to continue doing so. Please ensure that this new policy is prominently posted for the benefit of all customers. Thank you for your attention to this matter. Warm regards, Karena

The owner of the local Popeyes has put up two signs at their drive-thru that I find inappropriate for customers. I am unsure whether these are company policies or if the owner is prioritizing profit over customer satisfaction. I have a photo of the signs displayed on the drive-thru window for customers to see. If you would like to see the picture, please contact me via email. One sign discusses the owner's concerns about excessive condiment distribution, while the other sign limits one order per car with no modifications at the window due to service delays. In my opinion, the first sign could be kept internal, and a more considerate sign could be put up for customers about condiment distribution. The second sign comes across as impolite and unfriendly to customers. If I were unable to make a last-minute change at the window, I would choose to take my business elsewhere where my preferences are valued.

I recently visited your drive-thru at the East Orange, New Jersey store #[redacted] on February 10 or 11. I contacted customer service the same day or the next regarding an advertised special for 10 pieces for $20 which turned out to be incorrect. The store only offered 9 pieces for the price, and they were out of the half/full gallon drink containers we wanted. Despite multiple calls to customer service on February 15, February 20, February 25, March 13, March 18, March 21, March 26, and April 1, I received no resolution. Each time I was assured my complaint would be escalated to various levels of management, but no one reached out to me. The customer service representatives I spoke with provided conflicting information, and one even took my call in a noisy break room. My phone number is [redacted] if someone wishes to address this matter. I also submitted a written complaint with no response.

I visited your store in Cabot, Arkansas on April 5, [redacted]. I sat in the drive-thru for nearly an hour during my lunch break from work. I had to get a meal for my family dinner. I attempted to call the store from my car to inquire about the delay but received no response. Frustrated, I left the drive-thru to go inside. I ordered two number 7 meals, one with red beans and rice, the other with mashed potatoes, and a $5 shrimp tackle box along with two sprites and a sweet tea. Inside, the service was slow, and I had to ask for my own drinks. The wait for the food was another 25 minutes with other customers also unhappy with the service. When I received my order, it was incorrect - my daughter's tackle box had only 4 shrimp, there were issues with the drinks, red beans and rice were missing, and the biscuits were smashed. When contacted the store again, there was no answer. I have the receipt and would like a refund for the inedible meal we waited over an hour for.

On April 7, [redacted], I went to store [redacted] at [redacted] N. Rolling RD, Windsor Mill, MD, at 1:20pm, and made order #36. My receipt indicated a charge of $15.02, but my American Express statement reflected $18.02. When I approached the assistant manager about this issue, he seemed indifferent, stating he didn't know and gave me another phone number to call. After persistent questioning, the assistant manager contacted the General Manager, Zashen, who explained there were terminal issues causing overcharges lately and assured me the correct amount of $15.02 would show up on my statement within 24-48 hours. I provided Zashen with my contact details for follow-up. I expect transparency and accuracy in my transactions at Popeyes and hope to avoid any discrepancies in the future. Treating customers dismissively is not acceptable customer service.