Popeyes Customer FAQ

Top Answers & How-to Guides

What is Popeyes's Phone Number?

The question we are asked most often is about how to talk to Popeyes customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Popeyes have a rewards or loyalty program?

Yes, Popeyes does have a rewards or loyalty program called "Popeyes Rewards." By signing up for this program, customers can earn points...
Ask any question you have about Popeyes customer service, get an answer now.

Recent Popeyes Customer Questions

I would like my refund applied back to my card due to poor service and food was not cooked all the way and there was missing items with my order

We sincerely apologize for your unsatisfactory experience. While we are unable to process refunds here, we recommend reaching out directly to the Popeyes location you ordered from. They will have the specific information regarding your order and can help you with the refund process. We hope for the opportunity to serve you better in the future.
Asked Jun 12, 2024 7:54 PM

How do I get my money back when I was charged twice for a order?

If you've noticed duplicate charges from Popeyes on your bank statement, please contact your bank or credit card issuer immediately. Discrepancies in your bill are usually a result of a banking error which your bank can help you rectify. We encourage you to keep a copy of your receipt so you can validate your claim. If the problem persists, you can use the link provided here to contact Popeyes customer service with your issue for further assistance. They'll need information such as the location of the store, time and date of the transaction, and your order details to investigate the situation.
Asked Jun 7, 2024 12:31 AM

Are all Popeyes franchises required to accept Popeyes Gift Cards?

Yes, all Popeyes franchises are required to accept Popeyes Gift Cards. However, it's important to know that gift cards cannot be used for online or delivery orders. They can only be used for in-person transactions at Popeyes locations. Simply present your gift card at the time of payment. Please ensure your card has sufficient balance before making a purchase.
Asked Mar 7, 2024 4:21 PM

Help me with my Popeyes customer service issue

Customer Service

How do I make a complaint to Popeye's about my order?

Customers who have a complaint about their Popeyes order can reach out to support through the website or by emailing guestcare@popeyes.com....

What payment methods are accepted at Popeyes?

Popeyes accepts various payment methods to ensure convenience for customers. We gladly accept major credit cards, including Visa, Mastercard,...

Can I customize my order at Popeyes?

Yes, you can customize your order at Popeyes to suit your preferences. Popeyes offers a range of customization options so that you...

Does Popeyes offer catering services?

Yes, Popeyes offers catering services. Whether it's a small gathering or a large event, Popeyes has options to cater to your needs....

Menu and Dietary Options

What are the ingredients in Popeyes chicken?

The ingredients in Popeyes chicken include chicken (bone-in, fully cooked, and battered), water, vegetable oil, enriched flour (wheat...

Are there any vegetarian options at Popeyes?

Yes, Popeyes does offer a few vegetarian options on their menu. While Popeyes is predominantly known for its signature fried chicken,...

What are the nutritional facts for Popeyes menu items?

Popeyes is committed to providing transparency to its valued customers regarding nutritional information. You can easily access the...

Does Popeyes offer any gluten-free options?

No, Popeyes does not offer any gluten-free options currently. Most of their menu items contain gluten ingredients, including their...

Religious Considerations

Is Popeyes chicken halal?

No, Popeyes chicken is not halal. Popeyes is not a certified halal restaurant and does not follow specific halal guidelines in the...

Location and Ordering

Where can I find the nearest Popeyes restaurant?

To locate the nearest Popeyes restaurant, simply visit our official website or use our dedicated mobile app. On our website, you will...

Can I order Popeyes online for delivery or pickup?

Yes, you can conveniently order Popeyes online for both delivery and pickup. Popeyes offers an easy-to-use online ordering system,...

Special Programs

Does Popeyes have a rewards or loyalty program?

Yes, Popeyes does have a rewards or loyalty program called "Popeyes Rewards." By signing up for this program, customers can earn points...
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