The question we are asked most often is about how to talk to Popeyes customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I make a report about a pice of chicken that made me sick at one of your stores ?
You can report any health-related issues or concerns about food at one of our stores through the link to the most up-to-date contact information right here on this page you are viewing.
Asked Oct 25, 2024 1:35 AM
I just left Popeyes in Haverstraw and it was a awful experience. How do I submit a complaint
For submitting a complaint, there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 11, 2024 9:13 PM
I would like my refund applied back to my card due to poor service and food was not cooked all the way and there was missing items with my order
We sincerely apologize for your unsatisfactory experience. While we are unable to process refunds here, we recommend reaching out directly to the Popeyes location you ordered from. They will have the specific information regarding your order and can help you with the refund process. We hope for the opportunity to serve you better in the future.
Asked Jun 12, 2024 7:54 PM
How do I get my money back when I was charged twice for a order?
If you've noticed duplicate charges from Popeyes on your bank statement, please contact your bank or credit card issuer immediately. Discrepancies in your bill are usually a result of a banking error which your bank can help you rectify. We encourage you to keep a copy of your receipt so you can validate your claim. If the problem persists, you can use the link provided here to contact Popeyes customer service with your issue for further assistance. They'll need information such as the location of the store, time and date of the transaction, and your order details to investigate the situation.
Asked Jun 7, 2024 12:31 AM
Are all Popeyes franchises required to accept Popeyes Gift Cards?
Yes, all Popeyes franchises are required to accept Popeyes Gift Cards. However, it's important to know that gift cards cannot be used for online or delivery orders. They can only be used for in-person transactions at Popeyes locations. Simply present your gift card at the time of payment. Please ensure your card has sufficient balance before making a purchase.
We look to the Popeyes issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.