How do I make a complaint to Popeye's about my order?

In a nutshell: Customers who have a complaint about their Popeyes order can reach out to support through the website or by emailing They can select the specific

Adam Goldkamp is the editor / author responsible for this content.
Mar 20, 2024


Popeyes customers can reach out to support and complain about orders purchased at a drive-thru, at the restaurant or take out. Although they will be talking to a digital assistant, customers also have the option to speak to a real customer service agent. Once you're in touch with Support, make sure that you provide all the details about your complaint for an effective resolution. As much as possible, take pictures or videos of the orders and send them to support for review. If you have a complaint about a Popeyes order, please read this guide.

Visit the Support Page

Use this link:

Just follow the on-screen prompt to successfully submit your complaint or to speak to a real-time customer support agent.

Click Log In or Tap I Don't Have an Account

Sign in to your account if you have an account with Popeyes. Otherwise, tap I don't have an account.

How do I make a complaint to Popeye's about my order? (Step 2)

Select One of the Options

You'll be provided with a list of issues. If you're reaching out regarding your order, select In-restaurant order.

How do I make a complaint to Popeye's about my order? (Step 3)

Choose One of the Specific In-Restaurant Issue You're Having

In this example, we'll select Food Quality Issue. The next step is to choose whether you ordered it at the restaurant, at a drive-thru or take out. Select one of the options. In this example, we'll select Dine-in.

How do I make a complaint to Popeye's about my order? (Step 4)

Tap Dine-In

Tap Find My Location

Just follow the on-screen instructions to find a Popeyes location. You may also enter your zip code. After providing your location, follow the prompts on how to complain about the service.

If you want to speak to a real support agent, specify it in the chat and answer basic information.

Email Customer Support

Another way to contact Popeyes Customer Support is to email their guest care contact directly at You need to provide them with a detailed email that includes pictures or videos.

How do I make a complaint to Popeye's about my order? (Step 7)

Wait for a Response

Popeyes team members will do their best to respond to your complaint the soonest possible time. You should get a resolution if you are able to provide them with the information they need. Don't forget to include your phone number and complete name as well as the Popeyes store where the food was bought.


Try to create an account with Popeyes to get a personalized service whenever you have a complaint about their food. As mentioned, don't forget to include photos and videos. If you're at the restaurant, feel free to also talk to Customer Support there as they may be able to help you. Feel free to also just send them an email and wait for a response from the Customer Service team. For all other concerns about Popeyes' service, please contact Customer Support. Feel free to also read their Privacy Policy to learn what they do with the information you provide them.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I make a complaint to Popeye's about my order?

Why does GetHuman Write How-to Guides for Popeyes Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Popeyes in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I make a complaint to Popeye's about my order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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