Popeyes Customer Service Issues

I've contacted Popeyes customer service four times in the past month regarding my experience at the Turnersville, New Jersey location. I ordered a butterfly shrimp and Cajun fish meal with green beans, a biscuit, and a drink, but received the incorrect items. Each time I've called, I've been told my notes will be updated and someone will call me to issue a refund, but I have yet to receive any assistance or a call back. I'm unsure of what to do next - whether to just avoid Popeyes in the future and move on from this or continue to call and face the same unhelpful responses. This experience has left me feeling like the company does not value its customers or handle business properly.

I arrived at the lobby around 8:50 on a Sunday night. An employee quickly approached and informed us that they were closing and we needed to leave along with two other customers. Despite this, they announced that the dining room was closed while we were still there. We proceeded to the drive-thru, where we were rudely greeted by the same employee who mentioned they were out of everything and suggested going to KFC down the road. Additionally, I observed another employee carrying a large bag of chicken out the back door and placing it in their car.

My spouse and I recently went to the Popeyes located on New Jesup Hwy in Brunswick, Georgia. Unfortunately, we experienced extremely poor service during our visit. Upon arrival, a young female employee emerged from a side door with a displeased expression, did not greet us, rudely glanced at us, signed in at her register, and left without helping us. Despite waiting for a few minutes, she did not return while there were no other customers present. This behavior was unexpected from a Popeyes establishment, as it is typically one of our preferred dining choices. Our visit occurred on Sunday, April 8, between 5 and 5:30 PM. Due to this unpleasant experience, we had to dine elsewhere that evening. Although the store is conveniently located near our residence, customer service like this is unacceptable. I regret having to share this feedback, but it is important for you to be aware of how it impacts your business. Thank you for considering my message.

I visited Popeyes at [redacted] Old Denton Road, Carrollton, TX. I ordered a 10-piece meal with two sides and didn't receive a receipt. When I got home, I realized I only received a 5-piece meal with two sides. I went back, got the correct order, but faced difficulty communicating with the Spanish-speaking staff. Having an English-speaking employee present would have avoided my return trip. I was asked to pay the difference in cash due to the lack of a receipt and wasn't compensated for the inconvenience. This experience was not typical for me at this restaurant, and I wanted to share my disappointment. Thank you. - Walter McCreary

I am Erika Risola, an employee at Popeyes on Albert Pike in Hot Springs, Arkansas. I need to report an incident of sexual discrimination and bullying involving my store manager, Brandy James. Brandy has sent me inappropriate messages regarding an employee's actions, threatened to involve the Department of Human Services, and made hurtful comments about my sexual orientation. Additionally, she assigned me physically demanding tasks despite my discomfort, using derogatory language. This behavior has made me feel unsafe and humiliated. I seek resolution for these issues promptly.

I have visited Popeyes twice recently and ordered the same items both times. The first visit cost $7.85, but on the second visit, I was charged $24.89. The second time, I couldn't get a receipt because of a register issue. I only realized I was overcharged when I checked my bank statement. I went back to the store (Store #[redacted]) and spoke to the manager. I explained the situation, but he accused me of trying to get free food, which was humiliating, especially since I had never spoken to anyone from the store prior to that. I contacted customer service with reference number HY95D, but when I followed up, they said the manager claimed he had resolved the issue with me, which was not true. The problem isn't just the money; it's about being treated unfairly. Thank you.

I arrived at the drive-thru 30 minutes before closing time and patiently waited in line to place my order. However, when I reached the menu, the lights were abruptly turned off without any notification that the establishment was closing. I went to the window to express my disappointment at the lack of courtesy, only to overhear the employee speaking disrespectfully about me and other customers. Despite my attempt to address the situation calmly, the employee was dismissive and unapologetic. I pointed out that it would have been more appropriate to inform us they were closing instead of leaving us waiting. This experience was incredibly emotional for me, leading me to share my feedback online. The employee then exited with food and a drink in hand, drove off, and left me feeling disrespected. This is the first time I've encountered such poor service at Popeyes on Tobacco Road in Augusta, Georgia. While I appreciate their food, I will reconsider spending my money where customers are not valued. I hope by sharing my experience, it will encourage the business to prioritize customer service in the future.

I adore your spicy chicken, but I've had a disappointing experience recently at your store on Saginaw Street in Lansing, Michigan. During my last two visits at 11 am, I was the first customer, and unfortunately, both times there was no spicy chicken ready. I had to wait for 14 minutes to receive my order. The cashier was very polite, but the manager questioned why there were two trays of mild chicken and none of the spicy option when they opened at 11 am. Another customer who arrived after me had to settle for something they didn't want because there was no spicy chicken available. Even now at 11:12 am, I am still waiting, and I overheard the cook saying it would be another 2 minutes for the spicy chicken. Despite this issue, I will continue to visit for your delicious chicken, but please ensure that the food is ready when the store opens. Thank you, Todd T.

I received cold food and encountered unprofessional behavior when I called the restaurant. The manager stated they would only replace my food within the next hour, implying I was out of luck after that. Unfortunately, no other manager was available once the initial manager left for the day. As a supervisor at Costco, I understand the importance of handling customer concerns appropriately and respectfully. While I acknowledge that some customers may behave dishonestly, it's essential not to generalize and mistreat everyone. I felt unjustly accused and disrespected, being insinuated as a criminal. My case number is N68NS. Transitioning from a simple request for warm food to feeling attacked was disheartening. If this is the standard of service at your establishment, I may have to reconsider being a customer in the future.

Good afternoon. I would like to report an issue I have observed at the Popeyes restaurant located in jersey city at [redacted] Monmouth Ave. I believe the management team at this location needs to undergo retraining. My daughter, who is 16 years old, currently works there and she has been publicly reprimanded by the management in front of customers. I strongly feel that addressing such matters should be done in private to maintain professionalism and respect. Unfortunately, due to the lack of guidance and leadership, my daughter no longer wishes to continue working there. The overall environment seems to lack discipline, with employees arriving late, using their phones during work hours, and not showing commitment. As a concerned parent, I am willing to offer my assistance in training the staff to bring about positive changes for the betterment of the store. Thank you.

Today, I decided to visit the local Niagara Falls, NY location for lunch, which was my second time since it opened years ago. I ordered 5 whole wings with a biscuit, a meal I had before priced at $10.99. However, this time I was charged $10.75, which was a higher price than I previously paid ($9.48) for the same order. I inquired about the price difference with the manager, but they were unhelpful and even argued with me. Despite asking for a refund, they insisted on pointing to the receipt. I am extremely upset at the poor customer service I received. I do not plan on returning to this location, as I feel mistreated as a customer. I hope to have someone contact me promptly regarding this matter. Thank you.

Hello, my name is Peter, and I've had several disappointing experiences recently. I have encountered issues at the Popeyes in Oakley, CA, [redacted]. They have been closing 30 minutes early, and even when arriving an hour before closing, they claim to be sold out of everything. As I work late shifts, this schedule change has been inconvenient for me. I have been a loyal customer of this location, but due to these circumstances, I may have to look for other dining options. This inconsistency is not only affecting me but also causing a loss in revenue for the branch. I hope that the management can address these issues so that food can be served until the actual closing time.

I had a terrible experience at the Providence Place Mall location. I ordered blackened tenders, but the lady serving had a bad attitude and questioned if I really wanted them since it would take 6 minutes. When she relayed the order to a young man in the back, he rudely said they were about to close and refused to make them, offering no alternative. I settled for a three-piece tender that turned out half-cooked and rubbery. After facing more hostility from the staff, I insisted on a refund. The customer service here is appalling, and I suggest better training or hiring employees who are willing to work with the public.

Hello, I am Rachael Robert. I had an issue at store number [redacted] on Orange Blossom Trail. My brother and I visited on Saturday around 3pm. We tried to order the Surf and Turf special but were told it wasn't available, despite it still being advertised. We then attempted to order the Tackle Box, which was also unavailable. When I pointed out the items were still displayed on the wall, the staff mentioned they had not removed them yet. To add to the confusion, both items were being advertised on television around 4:30pm. This seems like false advertising to me. Thank you for your attention.

Location: [redacted] Pleasant Hill Rd, Duluth, GA [redacted] Order number: 76 During my recent visit for business, I placed an order for a spicy chicken tender poboy combo meal with an apple pie at 2:29 pm EST at this location. The cashier named Dejuana handled my payment at the drive-thru window. Although the process was slow, I remained patient. After several minutes of waiting, I received my drink and had to correct a mistake with my order. Dejuana asked me to pull forward for my order to be ready in 2 minutes, mentioning they were waiting on the chicken tenders for my sandwich. Unable to wait any longer, I requested a refund. Despite the delay, the drive-thru was busy, and after I declined to wait, I noticed my card and refund receipt by the cash register. The food was rushed to me, but disappointingly, the sandwich was undercooked with tenderloins not cooked through and lacking the desired spiciness. To top it off, my apple pie was missing from the bag. Time constraints prevented me from seeking the refund in person at that moment.

Hello, my name is Kenneth Spencer, and I am employed at the Popeye's located on Maryland and Tropicana. Several months ago, in December, I was nominated to become a shift leader at the age of 16. Despite demonstrating exceptional work ethic and providing outstanding customer service, the promised training and certification process has been repeatedly delayed. My disappointment peaked when I raised my concerns with the district manager and received no support. I have diligently worked long hours, even taking on tasks beyond my role, only to face suspension for expressing my intention to escalate the issue to corporate. Despite receiving accolades from customers and recognition from a store evaluator named Rob, it seems the promised advancement to management has not materialized. I am eager for a resolution and hopeful that corporate intervention can shed light on the situation to ensure it is addressed accordingly.

On April 29, I took my fiancé to Deridder, Louisiana, to make arrangements for her father's funeral. We stopped by Popeyes Fried Chicken on Pine Street around 5:30 or 6 p.m. and ordered the 9-piece meal for $21.88. We specifically asked for mild as we have trouble with spicy food due to acid reflux and gastrointestinal issues. Unfortunately, when we tried to eat the chicken later, we couldn't due to its spiciness. I attempted to contact them three times but kept losing the call. We are avid fans of Popeyes and this experience was particularly disappointing given the circumstances with my fiancé's father's passing. We are currently in Deridder for the funeral and would appreciate resolving this matter to continue enjoying Popeyes as we always have. - Reverend Floyd Walker

Yesterday evening, I called the [redacted] number and spoke with Cheryl. She asked a few questions and mentioned she would pass on the information. I am concerned about Popeyes addressing issues effectively if matters are just brushed aside. Not being able to contact the store directly to speak with a manager is troubling. I wonder if Popeyes has a District or Regional Manager who would be interested in hearing about our experience. My husband visited Store [redacted] last night at 6:30 pm. He used the app's coupon for a 14-piece meal but encountered issues. They were out of tater tots, limited the sauce for tenders, and our order was incorrect, containing dark meat despite our preference for white meat. We were also short one biscuit. Living 25 minutes away, it wasn't feasible to return. Trying to contact the store failed, with the mailbox full. Is this the standard for your stores?

I am disappointed by the recent service at the 67 W Mercury Blvd Hpt, VA location. The employees used to be friendly, but I experienced a significant decline in service. On May 12, [redacted], I pulled up to the takeout window at 11:15 AM, but no one assisted me. When I approached two employees on the front porch, they confirmed they were open but did not address the issue at the window promptly. Despite waiting, I had to leave without being served. This was not the first time I encountered unsatisfactory service as a week prior, I waited 45 minutes for an order that was supposed to take only 10 minutes. I am left wondering what happened to the efficiency of this store.

On multiple occasions at the Keller, Texas location, my dining experience has been marred by consistently rude service. During my recent visit, I encountered a particularly impolite cashier who continuously interrupted me as I was placing my order, making it challenging to convey my complete order. To add to my frustration, I was informed brusquely that the jambalaya was unavailable. Subsequently, there was a significant wait for my drinks, which were handed over with spillage on the lids and sides. The cashier clumsily handed them to me, resulting in punch spilling over my arm, yet he did not offer any napkins or acknowledge the mess. When I attempted to address the situation, his response was unhelpful and dismissive. After a considerable delay, I received my food with little regard for customer service. The cashier then abruptly closed the window, failing to return my debit card. This negligence resulted in an overcharge of $28. Upon my return to the restaurant to address the issue with a manager, the response was unsatisfactory. The manager did not address my concerns effectively or attempt to rectify the situation promptly. I urge Popeyes to address the shortcomings of the Keller location promptly.