Plentyoffish Customer Service Issues

I came across a profile on POF that caught my interest, belonging to a gentleman named James Butters, at the end of June. Instead of directly messaging him, I clicked the flirt option, and he responded with three pictures. We exchanged numbers, and he called me every night, displaying gentlemanly behavior and a captivating voice. Eventually, we grew attached, and he left the platform, claiming to be coming to Ottawa from New York for a visit in August before settling in his house in Greely South Ottawa post-retirement. Recent doubts have crept in, suggesting I might have been interacting with an imposter. Despite my distress, I find it hard to accept. I urge the platform to investigate thoroughly, as I fear being deceived. I seek a personal response addressing my concerns rather than a generic email. I am keen to reach out to the genuine James Butters allowed on the site. A photo of him lecturing in a brown suit, white shirt, and glasses can be found on ultravisionengr.com. Requesting clarity on this unsettling situation, ensuring it is indeed the person I have been communicating with. The emotions involved in this situation are substantial, given my deep connection to the individual based on his profile and pictures. Fortunately, I had the foresight to capture his profile images before it was removed.

Hello, I am experiencing difficulty logging in. My profile, created less than 48 hours ago, seems to have disappeared. Despite being able to greet and inquire about others, I am unsure why I can no longer access the account. I hope there hasn't been any misunderstanding or an issue with the system that may have caused this. I am new to the platform and have solely attempted to engage positively with others. I am uncertain if there is a technical problem or if my efforts to connect have been misconstrued. I genuinely seek to meet and connect with people. My username is CupidsArrow92. I would appreciate any assistance in clarifying the situation. Thank you.

I recently upgraded my account two days ago, and since then, I've encountered numerous issues with the app. All the messages I've received post-upgrade seem to have disappeared without my deleting them. I was in touch with a user named amparo8549golden, but her profile now shows as removed or banned, even though I know this is inaccurate based on other searches I've conducted. Trying to access my messages or send new ones results in error messages, claiming no internet access, even though my phone connectivity is fine. I updated the POF app, but the problems persist. I am frustrated and disappointed with the service I've paid for. I would appreciate it if these issues were addressed promptly. I am particularly concerned about retrieving messages from amparo8549golden, and if that's not possible, I'd like to know how I can reach out to them outside the app to stay in touch. Thank you.

I am having difficulty accessing my account. A technician claiming to be from Google provided a phone number, 1-[redacted], and after approximately two hours of remote access to my phone, requested I purchase a prepaid card for $3. When I asked to speak to a supervisor, the technician abruptly ended the call. My name is Mike McKeon, and my user ID is mac2800. The account is around five months old. Although I can retrieve my account with my username and password, it prompts me to fill in all information again. Any assistance would be appreciated. Thank you.

I've been attempting to reset my password for a month now, and unfortunately, the link they've been sending me isn't working. I've checked my junk mail and even tried copying and pasting the link with no luck. I am feeling extremely frustrated by this situation. Despite receiving emails and messages about potential matches, I am unable to access the site. If this issue persists, I am considering reporting them to my bank to request a refund since I am not receiving the service I paid for.

I have been attempting to create a profile on your site for the past two days, but have encountered issues. After filling in all required information and clicking on "create profile," I am redirected to a page prompting me to download the app (which I have already done) or continue to the website. Despite receiving multiple emails confirming the creation of 4 or 5 profiles, I am unable to log in to any of them. My most recent attempt allowed me to upload a photo, but upon trying to edit the profile, I was once again redirected to the same page asking me to download the app or continue to the website. This has resulted in the disappearance of the profile each time. I only require one profile and kindly request your assistance in resolving this issue.

I am writing to inform you of a scammer present on POF by the name of Karl Hermann using the username Wadman45. Initially, he appeared charming and convincing, but after a few weeks, he claimed to have phone issues while working in Turkey and asked for American iTunes cards, indicating a scam. Upon confronting him, he blocked me and is now back on the site targeting other women. I have evidence of his actions and would like assistance from POF to address this matter. I will also involve my Police Department colleagues in investigating this issue further. Please contact me promptly. - Jean

I cancelled my subscription, but I was charged more than the $2.97 within the two-day cancellation window instead of three days. When I inquired about the fraud department's number, the representative alleged my account was being hacked and demanded $[redacted] to resolve it. I requested a claims number and was verbally abused before being disconnected, while my card was charged without my permission. I did not authorize the charge, and now I feel like a victim of identity theft at the hands of P.O.F. I am seeking a refund for the unauthorized transaction and requesting an investigation by the BBB. Such incidents should not occur to others. Thank you.

I have been trying to contact you about my issue without any response. I signed up for a one-month subscription, but you have charged me for a six-month subscription. I would like a refund to my card promptly. If I do not hear back within five days, I will seek legal advice and contact the Better Business Bureau. Your TV ads promote a free site, but in reality, you are charging exorbitant fees. I am hopeful for a swift resolution, or I will have to pursue other actions. Thank you in advance for your assistance with this matter. - Tracey D.

Hello, I'm having trouble logging into my POF app on my Android phone. I've been a member since October [redacted] without any issues until now. Despite attempting to reset my password multiple times, I haven't received any reset password emails. I've checked my spam folder, but the emails are not there. Oddly, although the system claims my email is not registered, I still receive notifications, including "meet me" and messages, at that email address. My username is Rinny1234, and my email is [redacted] from Australia. I need help with this issue as I don't want to keep receiving emails for an account I can't access. Thank you. Best, Corinne

I am a paid subscriber, and I am unable to access my account. I called a service number, and they wanted to take control of my computer in India, which I did not allow. Please cancel my subscription. My name is Robert L. Shofler, and my phone number is [redacted]. My email address is [redacted] I am facing login issues, as it says my password is incorrect. When I try the "forgot password" option, I do not receive an email to reset it. I have lost friends and conversations due to these technical difficulties on your website. I regret paying for this service and wish I had joined another platform. Please resolve these issues promptly. Thank you. Robert L. Shofler, [redacted]

Hello. I created a profile on POF in July, but it got deleted, which left me confused. I made another profile at the end of July or the beginning of August, received registration confirmation, and emails from interested guys. However, my account was deleted again, stating no account was found for my registered email. I discovered it could be due to the same IP address being linked to previous accounts. As a college student living in a rental house, I can't control past or future account setups by other residents. Therefore, I set up a third account using cellular data last night, hoping to bypass the IP address issue, but it was still deleted. I'm disappointed with how the site is managed as it seems to unintentionally target genuine users. Despite my attempts to create a profile, having gone through setting up three accounts, I feel uncertain if I can maintain one. Any advice or assistance would be greatly appreciated. Thank you.

Hello, my name is I and I am a 42-year-old transgender female. I recently downloaded the Plenty of Fish app and have only had it for 2 days on my phone. Unfortunately, when trying to log in, I received a message stating that my email wasn't valid. I suspect that my account may have been reported, even though I haven't violated any policies or posted any inappropriate pictures. There seems to be a presence of homophobic men on the app, and I believe my profile might have been blocked or deleted due to a report from one of them. It feels unjust to be judged based on my gender identity. I encountered an error message before this issue occurred, and I'm seeking a clear explanation for what happened. I was interested in becoming a paid member to utilize certain features and block unwanted users. However, my profile, under the screen name Ms_Pepper32, was unexpectedly deleted. Thank you.

On August 8, [redacted], at 8:13 p.m., my profile was hacked. After several failed attempts to reset my password due to a page error, I finally regained access after hours of trying. I promptly changed my password and updated my profile with the hacking incident. I received an email about a password reset request, but the change happened before I could act. I struggled to find the option to delete my profile, so I temporarily hid it. Despite reaching out to POF via email, the issue persisted. Today around 4:00 p.m., I discovered my password had been changed again without notification. I have been locked out since then and cannot reset my password or access my account. Any assistance would be greatly appreciated.

Hello, my name is Brenda S. My username on POF is Annagrace7. I was in contact with a guy named VEGAS2DALLAS and we decided to exchange emails. When I attempted to log in, I was informed by Gmail of suspicious activity and changed my password. However, I have been unable to access my account which I just upgraded on 8/9. Upon checking, I noticed someone else's picture on my profile and some details were altered. I have tried to reset my password but have not received an email for the reset. Additionally, POF mentioned that my email was changed. This has occurred to me before on this site. I would appreciate it if you could investigate this matter, delete the profile, and allow me to create a new one. Looking forward to your response.

I have already submitted this concern once. My name is Brenda Sides with email [redacted] POF username Annagrace7. I was chatting with a guy on POF named VEGAS2DALLAS. After sharing emails, a potential hack prompted me to change my password. Subsequently, POF notified me of an email change, and I couldn't recover my account. The person using Annagrace7 altered my profile details. Similar to a previous incident on POF, I seek assistance in removing the unauthorized user associated with my username. I anticipate your prompt response. Thank you.

I'm having trouble accessing my account. My name is Patricia Wade, and my profile name is happycabingirl. I'm uncertain which email address my profile is connected to because when I use Google Chrome, an unfamiliar second email appears. Frustrated, I created a second account with the email [redacted], under the profile name happycabingirl2, thinking it would solve the issue, but it hasn't. I also had another profile named imlookingformrrightforT that I created in a moment of impatience earlier this year. My primary goal is to access my original account happycabingirl and have the others, including the duplicate happycabingirl2 and the earlier one imlookingformrrightforT, deleted. I prefer to maintain just one account without any further complications. I can be reached at [redacted]. Appreciate your assistance in resolving this matter promptly. Thank you.

I created an account today with "WhatsYourSchtick" but I'm unable to log in for the first time due to password issues. Unfortunately, the email I used is invalid as I opted out of receiving emails from the site (no offense). I'm quite attached to the unique username I chose and would prefer not to re-register. I did set up security questions during registration, so if possible, could you please assist me in recovering my password or provide the security questions for verification purposes?

Hello. I've been using the Plenty of Fish dating site for a few years without any issues. Recently, I tried to log in, but I received an error message stating that either my username or password was incorrect. This was odd as I am normally always logged in on the app on my phone. Despite multiple attempts, I couldn't log back in. When I followed the instructions for a password reset, I didn't receive any emails from Plenty of Fish. I'm concerned my account may have been deleted or possibly hacked. I want to either regain access to my account or have it deleted to ensure my privacy. Could someone please assist me in resolving this issue? Thank you. Best, Vicky.

I'm curious why my account keeps getting deleted. I've tried creating multiple accounts to make friends and offer free tarot readings without any inappropriate content, but they keep getting removed. Despite being married and clearly stating that on my profile, my wife has never faced any issues. However, she receives disrespectful messages regularly, including explicit photos. It seems there are contradictions in the site rules regarding the acceptance of married individuals. Furthermore, the platform seems biased towards women, offering them more free features than men. The double standards and greediness of the site have become apparent, making it disappointing compared to how it used to be. While I won't be returning, I wanted to share our frustrating experience.