Playstation Customer Service Issues

I sent an inappropriate image to a guy during a game. As a result, I received a one-month suspension. I regret my actions, but the other player was acting in a toxic manner towards me, sending me hateful messages and disrupting the game by teamkilling. I believe the punishment may have been too severe given the circumstances, especially since the other player was also causing issues. I acknowledge my mistake and assure you that I will not repeat it. I hope you can reconsider and grant me another chance to play, especially because my break is approaching soon. I have learned from this experience and am truly sorry for my actions. Thank you for your understanding. -Andy

While at work, I received a text from my bank about suspicious activity on my card. When I contacted them later that night, they mentioned PlayStation game purchases, which I hadn't made. My daughter had a PlayStation received as a gift, and I had used my card to activate it. It turns out, my daughter's friend, unattended at home, used my account to buy games without permission. I wasn't aware the card details were saved on the PlayStation. My daughter's account is now banned due to these incidents. I want to address this issue and reinstate her account.

My son's and my accounts were hacked this morning. The passwords have been changed, and $[redacted] was charged to my credit card. I am struggling to access my accounts. I attempted to reset my password using the email associated with the account, but I didn't receive the reset link. My son is heartbroken as he can't play and has been upset all morning. I need to resolve this issue quickly to help him as he has been crying.

I attempted to log in to PlayStation today and found my account suspended. I haven't engaged in any behavior that would warrant this suspension, especially hate speech. I am a 22-year-old college student and did not send any offensive messages during my last sign-in at 10:00 am. If the suspension persists, I request to know who accused me, which is my right. I will seek legal advice if this information is not provided. Please review the suspension on my account, CosmicAndromeda7.

This is the third consecutive time I've had funds withdrawn from my account despite requesting to stop. I did not authorize autopay, and my account is now in overdraft for the third time due to this issue. I insist on the reimbursement of the deducted amount and an additional $30 to cover the overdraft fee. I have repeatedly addressed this matter and it continues to occur. I require the return of my funds and the additional fee to bring my account back to balance. This situation is highly frustrating.

I recently bought a new PlayStation and encountered issues downloading some applications from the library. Despite trying to delete and redownload the apps, like "SHAREfactory," I keep receiving an error message stating, "Cannot add the following content to [Downloads]: It is already installed on this PS4 (CE-[redacted]-2)." This message appears even though the application is not showing in my library. Additionally, I connected an external hard drive during or after the setup process. Any advice on resolving this problem would be greatly appreciated.

I have uninstalled the Spotify app on my PS4 as I couldn't connect to it from my phone using the "other devices" option. Despite various attempts, like accessing the PS Store through the quick menu or home screen and searching for Spotify, or going through TV & Video, I have been unsuccessful in reinstalling it for about a month. Even on the Spotify app page in the PS Store, I can't find a "Download" option. Could someone please suggest an alternative method for reinstalling Spotify other than downloading it from the PS Store? Thank you in advance, David (Original_Yinx).

I signed up for the Trend Micro Web Security for PlayStation®4 for my kids. My name is Dorothy W. I am currently hospitalized and receive a limited income from SSD. I did not realize the subscription would auto-renew and now cannot afford the $21.19 charge that has negatively impacted my bank account. I kindly request cancellation of the subscription and a refund to alleviate my financial strain. Thank you for your assistance in resolving this promptly.

I encountered a frustrating issue with my PlayStation while trying to play with a friend. The system started lagging severely, taking an unusually long time to navigate between screens like returning to the home screen. When my friend joined the party, causing me to switch to the game, simply pressing the home button resulted in a significant delay of about 3 minutes to access the home screen. In an attempt to resolve the problem, I restarted the PS4. However, this led to a continuous blinking white light for approximately 3 minutes, prompting me to unplug the power cord due to a broken power button. Upon restarting the system using the controller, it stalled at 27% during the database loading process, eventually directing me to safe mode and requesting a USB update file version 7.00. After following the instructions and encountering the prompt to delete all saved data, I'm apprehensive about losing valuable data built up over years of use. The system seems to only offer the USB update as a solution, leaving me concerned about retaining my saved data.

I'm experiencing two issues with my PS4. The first problem prevents me from accessing it as it is always in safe mode, asking for an update with file 6.72 or higher. Despite trying multiple external hard drives and PCs, following all instructions carefully, and formatting the drive to exFAT as directed, I keep getting the same prompt to update with the required file. I've even seen others with the same issue on a PlayStation forum. Hopefully, resolving this will lead to addressing my second problem. Prior to the update issue, every game I played would eventually display an error message indicating corrupted data. This started with one game and escalated to multiple games, with persistent notifications prompting me to delete the corrupted data. Despite seeking help at BestBuy and even contacting PlayStation support to no avail, I'm left feeling the only solution may be to replace my PS4 as nothing has worked.

My account was banned due to my friend sending an inappropriate image that I saved for some reason. While I was away, my stepbrother accessed my account and shared the image with people in a group chat. I did not intend for this to happen. I apologize for any inconvenience caused by this incident. I kindly request that my ban be either reduced or lifted. Once unbanned, I will ensure that my stepbrother has his own account. I deeply regret the situation and hope for a resolution soon. Thank you for your understanding. I primarily use a PS4 console and I look forward to a positive outcome.

Hello, my 10-year-old son plays Fortnite, initially without any issues. However, when providing my bank details for a purchase and then removing them, he unknowingly began making unauthorized transactions to Black Ops. I am disabled, and with the local bank branch closed, I only noticed the decreasing balance later. Upon contacting the bank, they advised me to take the matter up with Google Play and Black Ops. After a two-week delay, the bank eventually shared the payment details, which I forwarded to Google Play and Black Ops. Both companies acknowledged the unauthorized charges and agreed to refund me, as documented in emails. However, I recently received an email from Google Play stating I will not receive any refund. As a single father with limited income and mobility challenges, I urgently need assistance in recovering my funds. Despite promptly removing my details after each purchase for my son, totaling over £1,[redacted], Google Play and Black Ops continue to deduct money without authorization. Can anyone provide guidance on how to resolve this issue?

My PlayStation 4 can take in and eject discs, but the issue is that when I insert a PlayStation 4 game, it shows up as an unknown disc. I have tested with multiple games, all in good condition, and still face the same problem. Strangely, DVDs load and play fine without any issues. When the game disc is in, I hear a strange sound like it's attempting to eject itself, which is concerning. I attempted to rebuild the database and did a system update via the internet without success. I'm hesitant to lose my data again, so I'm unsure of the best way to resolve this. I have the original model of the PlayStation. Any assistance would be greatly appreciated.

I am having trouble accessing the PlayStation store. I set up the account years ago under the name Dave, but my name is actually Dan McLernon. I recently tried to reset my password using my birthdate, but it did not work. I believe I may have only entered the correct birth year ([redacted]) for security reasons. The card linked to my account was from Chase, but I no longer have that card. I heard that I might need to provide a picture of my driver's license to PlayStation support. I would appreciate guidance on how to resolve this issue and regain access to the PlayStation store. Thank you for your assistance.

I need assistance with reporting another player for inappropriate behavior. He made threats and used offensive language towards me during a game. Despite the immaturity of name-calling, the toxicity of his messages was alarming. He claimed he would involve authorities like the FBI on false grounds, threatening me unjustly due to his frustration in the game. I have screenshots of the conversation and seek guidance on how to proceed with this matter.

Dear Sir/Madam, I am unable to log in to my account due to issues with the 2-Step Verification process. I have stopped receiving text messages for verification and I am unsure why this is happening. I recently changed my password for security reasons, thinking it might help, but it resulted in me being logged out of all devices. Now, I am unable to log in from any devices as the account keeps asking for 2-step verification, which I am not receiving. I tried to use the backup codes I had saved, but none of them seem to be working. Please reach out to me via email at [redacted] or on my phone at +[redacted]67 for any additional information required to verify my account. PLEASE HELP! Thank you.

Hello! I'd like to discuss my PS4 account named AndiVincent. I haven't been able to access this account since [redacted] due to a common issue - I forgot my password along with the associated iCloud email. This unfortunate situation occurred when I misplaced the password written on a sticky note because someone moved it. Subsequently, I acquired a new phone due to my iPhone malfunctioning and not charging, which led me to switch to an android device. When attempting to reset my PS4 password, I realized it was linked to my iCloud account which I can no longer access since transitioning to an android phone after my iPhone broke. I have been struggling to retrieve my PS4 account for a significant period and it would truly brighten my day to regain access to my games and friends. I would greatly appreciate any assistance in resolving this matter. Thank you, Dominic

Hello, I would like to discuss my PS4 account "AndiVincent". Unfortunately, since [redacted], I have been unable to access this account due to the common issue of forgetting both my password and the associated iCloud email address. The problem arose when I lost my password, which was written on a sticky note that got misplaced. Additionally, I had to switch from my iPhone to an Android phone because the former stopped charging and eventually broke. Consequently, when attempting to reset my PS4 password, I discovered that it is linked to my iCloud account, which I can no longer access since transitioning to an Android device and due to the iPhone being damaged. I have been struggling for a while to recover my account, and it would mean a lot to me to regain access to my games and reconnect with my friends. Any assistance you can provide would be greatly appreciated. Thank you, Dominic.

Hello, I am currently trying to regain access to my primary account after being hacked in [redacted]. There is £39.99 in the account that has been there for about two years. I added a £20 PSN voucher approximately 3 to 4 months ago to buy FIFA 20. I changed the password multiple times in quick succession after the hack and now can't recall it. Also, I no longer remember the card details as I switched from HSBC to Barclays. My secondary account, H4DOUKEN, is where I plan to download FIFA onto from my DAglitchking account if I can recover it. I can log in but am unable to remember the password or update the card details. I would be grateful for any assistance in accessing my account as I wish to purchase FIFA 20 and the new Call of Duty. Kind regards, Tim Sandham

I recently purchased a Fortnite account with my own funds. The account was still connected to various other accounts like PSN, PayPal, and Facebook, and was unverified. I contacted the original owner via Instagram to verify and remove their PayPal information, but after they wanted the account back, I returned it without getting my money refunded. The next day I received a message stating my PSN account had been permanently banned for an alleged attempt to steal an account. I was caught off guard by the ban and explained that I have many other games and this ban has affected all my game progress. I am upset by this situation and didn't realize the seriousness of the issue. I promise not to repeat this mistake if my account can be reinstated. I have sent three emails already and hope for a prompt response. PSN email: [redacted] PSN name: ElioReaidy99