Playstation Customer Service Issues

I have been getting frequent emails about password change requests due to unauthorized access attempts on my PSN account. Although I haven't used my account in a while, I want to change the password to prevent these login attempts and potentially close the account. Unfortunately, I am unable to do this as my account is currently locked and prompts me to answer security questions that I can't remember. The system advises me to reach out to support for further assistance.

I recently purchased a game to download, and when I tried to access it, I received a message indicating that my PS3 console is deactivated and I cannot access the content because there are already 2 consoles activated. This is the first time I have encountered this issue, as I only own one console and have given my previous one away. When I contacted PlayStation for assistance, I was informed that I must wait until February to deactivate all systems, which I find unreasonable. I expect to be able to access the content I have paid for at any time. Last month, I also noticed an attempt to access my account from another device. I am unsure if this incident is related to my current situation. I am seeking a solution to manually deactivate all systems promptly without the extensive wait time. Thank you for your help.

I'm writing in regards to my account, which goes by the name Drewaphobia. Today, upon logging in, I was surprised to find that my account has been suspended. The reason provided was a "message." I recollected a previous message where my brother had sent an unpleasant remark to one of my acquaintances. I promptly apologized to the said friend, and we moved past the issue. Despite this occurring some time ago, a recent disagreement may have led this person to report me, potentially causing this suspension. I am seeking clarification on how this misunderstanding could be resolved. Thank you.

I am missing games on my account ([redacted]) such as Red Dead Redemption, God of War, Assassin's Creed, and NBA 2K20. My son is very upset and my account has been banned. There has never been any inappropriate behavior on this game system. I need help to understand why my account was hacked, causing distress to my household. Your assistance in resolving this issue would be greatly appreciated.

I need help with my PlayStation account. It was hacked, and the person changed the mobile number and two-step authenticator to a different one. I managed to reset the password but can't bypass the authenticator. The hacker made significant purchases, and I've filed a claim with my bank. I need assistance to regain control of my PlayStation Network account. Your help in resolving this issue would be greatly appreciated.

I recently had an issue where my external storage drive got corrupted, so I reformatted it in the hopes of fixing it. Unfortunately, all my files got deleted instead. I'm mainly concerned about my digital copy of GTA V as I've invested over 80 days of playtime in it. I really hope there's a way to recover it without having to repurchase the game. If anyone has any suggestions on how I can restore my lost files, especially GTA V, I would greatly appreciate it.

I have been experiencing repeated login attempts on my account, leading to its current locked state. The system prompts me to reset my password due to this issue. Unfortunately, the date of birth on the account belongs to my late uncle, making it impossible for me to provide the correct information. However, I can offer various details about the account like friends, trophies, preferred language, an approximate last login time, and the recently played game.

I own an older 500GB PS4 and recently purchased a LEGO Dimensions starter pack with a toy pad. Everything works fine when the toy pad is directly connected to the console. However, when I use a USB 3.0 extension cable to connect the toy pad from my couch, it's not being recognized. I've tested the cable, and it works fine with other devices, so it's not a cord issue. The toy pad is on a flat, non-metal surface. Any suggestions on what might be causing this problem?

Hello, I hope you're doing well. I recently left my account unlocked and asked my brother to add funds to my PSN store wallet for purchasing the game Need for Speed Heat. However, he mistakenly downloaded Minecraft instead, thinking it would be a better choice. As Minecraft downloaded quickly, he started using it right away. I am hoping that you can assist me in getting a refund for the Minecraft purchase so I can proceed with buying Need for Speed Heat, which is the game I originally intended to purchase. Thank you for your assistance and understanding.

I have been banned from my PlayStation account for a while now, and I'm unsure of the reason behind it. I suspect it might be a misunderstanding. A while ago, money was taken from my linked credit card, which I then blocked to prevent further withdrawals. The only plausible explanation for this unauthorized transaction is a potential hack of my PSN account. I've been attempting to reach out to customer support for months to resolve this issue and regain access to my account, but unfortunately, I have been unable to get through to them despite multiple attempts. I value my longstanding PSN account, which I have used for many years and spent a significant amount of money on. I would greatly appreciate any assistance in resolving this matter.

Hello, I'm Salina. Nice to meet you. I've been facing issues with my account. I contacted different representatives in the PS4 chat support group yesterday regarding my account problem. I am unable to send or receive messages; I can't open any messages on my PS4 or the PS4 app. This issue has persisted since 11/11/[redacted]. I have tried everything, but the problem persists. It seems to be isolated to my account only. My username is XxGamer_GirlxX02. I've attempted various solutions, but I still cannot send messages to anyone on my PS4. The problem seems to be specifically related to messaging. I would appreciate assistance with this matter. Thank you.

About two weeks ago, I received an alarming email regarding my hacked account in Hong Kong. Despite attempting to reset my password, I encountered issues with the verification of my actual birthday. Then, this past Saturday, I found myself unexpectedly logged out of the PlayStation network due to a hacker's unauthorized purchases of $60, $60, and $50 worth of PlayStation network cards. Unfortunately, my attempts to reset the password and receive purchase confirmations via email were unsuccessful. I am seeking assistance to secure a refund for these unauthorized charges, reset my password, and establish a stronger verification process for accessing my account. My username on the PlayStation network is bambamkam14.

I am reaching out about my recent purchase on PS Network. Today, I tried to buy a $25 3-month pass, but the payment didn't process. I attempted two more times, getting charged each time, totaling $75. However, the service never came through, and now I'm left with charges for all three attempts. I request a refund for the two extra charges of $[redacted] each, as the system glitched. I am willing to pay the original $25 for the pass. Kindly address this issue promptly. It appears there may be an issue with your system if I am unable to access the service despite being charged multiple times. This is why I'm reaching out for assistance.

I just bought a used PS Vita from Gamestop today. I was informed that the PS Vita "Slim" had been stored for a while and needed charging. After some time, the blinking amber light turned solid amber, but it only stayed on for about 60 seconds before disappearing. When I tried to turn on the device, a low battery warning appeared with a slight red color in the battery icon. I ensured the unit was off, but whenever I plugged in the power cord, the unit's amber light would disappear after 15 seconds. After unplugging and re-plugging, the unit showed a slow blinking green light for a few seconds, then a rapid green light, and then no light at all. I am guessing the battery may be too old to work properly. Can anyone confirm this? Thanks! - V.

I made a purchase online for £24.99, and an additional £49.99 was mistakenly deducted from my mother's Barclays Visa Debit card for a PS Plus subscription despite auto-renew being off. We immediately contacted PlayStation for a refund, but heard nothing back until my mother reported the unauthorized charge to Barclays. After Barclays rectified the issue by refunding the money, PlayStation finally refunded the £49.99. We have informed the bank that the misunderstanding has been resolved and wish to retract any previous statements. We are now requesting the unbanning of my PlayStation account due to the confusion. Please respond promptly to finalize this matter. Thank you.

Hi, I'm Bijean-CJ on PSN. Recently, my account got locked due to breaking Playstation Network rules by saying inappropriate things to other users. The account lock is labeled as temporary, but I'm unsure of how long it will last. I received an email notifying me about the ban, but I cannot access the email account linked to my PSN. Therefore, I'm unable to check the duration of my ban. While I regret my actions, I find it unfair that I'm penalized for written messages when others verbally attack me in-game without consequences. Could you please provide me with the specifics on how long my ban will last?

I believe my account has been compromised. I have recently created a new PlayStation account using the same email address, but I require assistance with resolving the issues on my old account. Unauthorized charges totaling $[redacted] for three games and $47 for another game have been made. Additionally, $[redacted] was added to the wallet without my authorization. The account indicates it was created for my child, although I do not have any children. There was a false sign-in change recorded, as I had not made any changes until recently when I created a new account. I request refunds for the unauthorized charges and the deletion of my old account. Please note that my old account shares the same email address as my new one, as it is my only email account.

Hello. I apologize for the length of my message. Recently, I noticed a recurring charge on my bank statement that was unclear to me. Upon investigation, I discovered that my identical twin brother, who struggles with addiction, had used my stolen license and bank card to make unauthorized transactions at my bank. Despite being in a wheelchair, the bank claimed I had authorized the transactions in person. Furthermore, my brother used my stored card information for PlayStation Plus subscriptions to maintain communication with his sources for drugs. This has caused a great deal of distress for our family. I appreciate your understanding during this challenging time.

Someone has accessed my account and changed the Sign-In ID (email address) and password, preventing me from logging in. Previously, my Sign-In ID was [redacted] and the password was Hernandez0708. I am hoping that the support team can assist me in recovering the new Sign-In ID and password set by the unauthorized person, allowing me to regain access to my account. I understand the situation may seem unusual, but I plan to contact customer service to speak with a professional. I am only 13 years old and seeking urgent assistance. Please reach out to me promptly. Thank you.

Upon logging into my PlayStation account recently, I discovered that I am unable to access my purchased games under my PSN ID. Over the past four years, my boyfriend and I have shared a console, mostly using his account for game purchases. However, when I attempted to play today, I encountered an error message stating that I need to buy the game, like Overwatch, in order to play it. It seems that I am lacking the license for these games under my PSN. While my boyfriend typically has PlayStation Plus, I have not needed to purchase it separately as we shared the same console. Yesterday, he acquired a subscription for me to play Rocket League with his friend, who could not play on my account without it. Since then, this issue has arisen, complicating my gameplay experience.