Playstation Customer Service Issues

I am facing an issue accessing my account due to a two-step login process. I have provided the correct email address and password, but I cannot log in because I have a new phone number without access to my old one or a backup code. I would appreciate assistance in recovering my account as I have invested a significant amount of money and time into it. Please respond and help me regain access. My email is [redacted]

I encountered a frustrating issue with my game 'For Honor' where it got stuck downloading version 2.14 due to error CE-[redacted]-8 after downloading 8GB. This occurred over three days despite trying different solutions like using an Ethernet cable and clearing my console. I even created a new PlayStation account, but the problem persists. The disc is scratch-free and I even repurchased it digitally, but the same problem occurred. Other games on my PS4 work fine, indicating the issue is specific to 'For Honor.' I contacted Ubisoft, the game's developer, who redirected me to Sony for assistance. I am hopeful for any guidance or support Sony can offer in resolving this installation problem.

Recently, my friends have been using my account and setting it as the primary. When I tried to access my account, they changed the password, preventing me from logging in. I've attempted to reset the password several times, but even though the system says the email has been sent, I never receive it. I'm in need of assistance as I have [redacted] purchased applications on the account that I don't want to lose.

I apologize for the inconvenience, but I have recently been banned from using my account. This occurred as a result of lending my PlayStation 3 console to a friend a few months ago, who then used my account for various activities without my knowledge. I am eager to regain access to my account, given the significant amount of money I have invested in it. If there is a means to reach out to me promptly, I kindly request to discuss this matter further. Thank you.

During a power outage, my PlayStation 3 console had to undergo a format repair, and now it is working correctly. However, I am unable to access my account as all data has been erased. I need to restore my purchased games and extras back to the console, but I am unable to log in to my PSN account. My account is linked to [redacted], which I only used for PSN. Unfortunately, I forgot the password to reconnect my console to the account, and I cannot receive password reset emails on that address. I can receive emails at [redacted], but I require my original email on the console to restore the lost data after the HDD format reset.

My account was compromised last year, and despite contacting customer service then, the issue has recurred. Unauthorized charges totaling $[redacted] for in-game credits have been made. Although customer service mentioned issuing a forgiveness previously, I find the notion unsettling as it implies fault on my part. I am baffled as to how someone can make purchases on another's account and why the company cannot trace the transactions to the source. The lack of acknowledgment of the discrepancy between the games played on my account raises concerns. Requesting serial numbers from my PS4 during the initial resolution attempt implies an intricate tracking system that seems ineffective in detecting such breaches. This situation has not only restricted my access to the online account but also impaired my ability to enjoy purchased games. As a devoted PlayStation enthusiast, these challenges spark regret, questioning if similar issues persist with Xbox. My screen name is G_Black_86 and my email is [redacted]

I am confused about the storage situation I am facing. I want to update Apex, but it says I need 17.59 GB when it should be around 5 GB based on what I read online. I might have to get a flash drive temporarily. I really need this update but I can't delete anything on my PS4 as I use everything I have. I can't find anything else to remove, but I can't play without the update. Do I have to buy something to solve this issue? Why do I need to install games if I have the disc? I apologize for the language, it's a habit. If a person reads this and helps me address this issue and others, I appreciate it. This situation is frustrating; I just want to play Apex.

My mother noticed an unfamiliar purchase on her transactions and reported it regarding a PlayStation purchase. She then asked me about it, and I reminded her it was for the monthly payment for the classic PlayStation video game membership. Unfortunately, she did not realize it might result in a ban, and soon after, I found myself unable to log into the account. There is crucial information on that account, and I am hoping there might be a way to have it unbanned, as it was genuinely accidental. Having support from my mother with evidence, I am wondering if that could aid in reversing the ban. Despite being upset and stopping playing on the PlayStation 4 initially, I recently resumed using my console and remembered the ban issue. It has been about 5-6 months since the incident, and I am hopeful for a solution.

This is a rewritten version of your post: I believe you are all making a mistake by playing mind games and tormenting me. It's clear that some are trying to harm me. I have faith in God and trust that the love I have will prevail. Please, respect my wish to be left alone. I have endured enough and will rise above the pain inflicted on me. God's love is eternal, unlike the evil actions of those driven by darkness. Remember, love never fades, and those who have caused me suffering will face consequences. Trust that goodness will prevail and evil will be vanquished.

Hello, two months ago, my account "E11_Lelex" got banned due to some messages, causing me to lose access to 80 digital games, [redacted] friends, about 1,[redacted] euros worth of content on Fortnite, and my game progress. Although I had previous suspensions for trash-talking, I was coerced by someone to send negative messages to a child. The child reported me, resulting in a permanent ban, which I find unjust. I invested two years of time and effort into that account, only to lose it all because of one mistake. Additionally, the person who manipulated me has my IP address and has threatened me. I don't recall their name. It's frustrating to see others get away with worse behavior while I face severe consequences for a few messages. I am requesting to have my ban reduced to a one-month suspension so I can retrieve my account. I assure you that I will never engage in such behavior again. I hope for a fair reconsideration of my case. Thank you, Alex.

Hello, my name is Jorge Lobos from Boston, Massachusetts. I am unsure why my account has been banned. The last thing I wanted was to involve my bank to prevent a $63.74 purchase of EA Access from the PlayStation Network. When I initially signed up, there was no indication that it would be an annual purchase. I am an avid FIFA 20 player and I spend a considerable amount on this game yearly. If the issue is related to paying for EA Access, I am willing to do so, but I would appreciate assistance in resolving this matter.

As I have gotten older, I don't play on my console much, so I let my little brother, whose favorite game is FIFA 20, use it. Recently, I discovered that he has been making unauthorized purchases within the game, including a significant one today for about thirty pounds. Concerned about these transactions, I have revoked his access to the game while I am around. I have contacted EA, and they referred me to you for assistance. I am seeking a refund for these unauthorized purchases and would like to remove my details from the account to prevent future incidents. I want to ensure that no more transactions occur without my knowledge, especially with pending withdrawals from my account that could lead to overdraft fees. Please get in touch with me promptly to address this issue.

My controller was working fine just before my vacation, but now it won't connect to my PS4 no matter what I try. I've attempted restarting the PS4, resetting the controller, unplugging and plugging in the PS4, and using different USB cables. Strangely enough, it will connect to my brother's PS4, where it was used recently, but not to mine.

I am experiencing trouble adding my debit card to my account. Every time I input the information, I receive an error message stating it is invalid, despite confirming the details are accurate with my bank. Additionally, I am encountering difficulties linking the same card to my PayPal and PlayStation accounts, receiving an error code each time I attempt to do so.

Hello, I have been suspended from my PlayStation Network account and would greatly appreciate an earlier resolution. I currently have two days off work and it's the only time I can play. The next available time off won't be until next year. I suspect my younger brother was on my account while I was gone and may have had a confrontation with another player. I apologize for his actions and assure you it won't occur again. Could someone please consider lifting the suspension sooner than originally planned? Thank you.

I am an 18-year-old boy and accidentally deleted my parent account on my PS4. I want to make purchases on my child account, but I can't. I can't even find the "wallet" option on my child account. Here is my parent account information: Sign-in ID: [redacted] Online ID: warraich1122 Name: Kasim Warraich Please help me as I am desperate to fix this issue. Thank you!

I purchased two games online that were supposed to not need Playstation Plus, but when I try to play, it requires PS Plus. This is frustrating as I spent $60 on these games. They run on my dad's PS4 without an issue, but on my PS4, it directs me to get PS Plus. I need this resolved promptly as these games are for my esports team.

In a group chat, an individual reported members over [redacted] times due to a tantrum, proudly showcasing screenshots of the numerous reports. Despite everyone's involvement, the writer was suspended for a single unrelated comment, without prior warning. Interestingly, another member shared private photos without repercussions. Comparing different chat versions, the writer questions why the reporting individual faced no consequences for excess reports. Seeking early resolution, they inquire about lifting the 30-day suspension ahead of time.

I bought Final Fantasy XIII-2 on 11/09/[redacted], but when I tried to install the game multiple times, it kept showing an error message about not having enough space. I deleted six large games to make room, but the game only needs 13.9 GB and I have 26 GB available. I am requesting assistance with a refund. Please reach out to me at [redacted]. Thank you for your help.

My son was notified that his account was suspended, and we were puzzled when we saw that the email stated a previous payment was flagged as unauthorized or stolen. We can assure you that we have always made authorized payments, and we are greatly troubled by this untrue accusation. My son is frustrated, and we are all distressed by this situation. We are seeking guidance on how to resolve this issue promptly. This concerns his PlayStation account.