Playstation Customer Service Issues

I took a break from playing my PlayStation for about 2-3 months. Upon returning, I couldn't recall my password. This has happened before where I had to reset it due to forgetting it. I'm unsure if I was hacked, simply forgot it, or if a friend changed it. Despite numerous attempts to reset it, I kept encountering an error after completing the phone text verification. The process became frustrating as the email reset option eventually stopped working. This is particularly disheartening as my favorite game is linked to this account. I just want to create a new password that strikes a balance between being easy to remember yet secure. I'm eager to get back to gaming as I've been feeling quite bored lately.

I forgot my PS4 account password and can't reset it because I don't remember the date of birth I used for the account. I do have access to both the account and the linked email but can't proceed. The account was created on December 25, [redacted], with my dad, but we're no longer in contact. Any alternate way to reset my password would be greatly appreciated. Thank you, Keegan P.

I recently purchased the season pass for the DLC content in Call of Duty Black Ops 4. The buying process went smoothly, but when I tried to load up the game, I received an error stating there was no content available. This is confusing because I successfully purchased and downloaded the DLC. I've attempted to restore the game licenses and deactivate and activate my account, but nothing has resolved the issue. Additionally, when I tried to access Black Ops 4 from the downloaded zombie maps, my PlayStation opened Black Ops 3 instead. Any assistance or guidance on this matter would be highly valued.

About 10 days ago, I was logged out of my account. I recently changed my password, but I have forgotten it again. I am having trouble receiving emails on my "[redacted]" account. Even though it says emails are being sent, I am not receiving any. I am concerned because I have a "Playstation Plus" subscription, and I don't want to risk losing my account due to a possible error. Please get in touch with me promptly. I can provide all the necessary information for assistance. Looking forward to your response.

I am having trouble accessing my account, Ricefield_Worker, using the email [redacted] I recently relocated from the USA to Spain for work at the US Embassy. I am unable to log into my PlayStation as it requires 2-step verification. I forgot about this security measure since my move, and I no longer have the old phone or backup codes. Can you guide me on how I can verify my ownership of the account and remove the 2-step verification? I have invested a significant amount of money on this account, and this situation is quite frustrating for me.

My account was hacked by someone I used to play with. They changed my email address, locked me out of my account, and switched the email associated with it without my knowledge. My PSN ID is IamKassC. The person who hacked my account is someone I used to play games with. I don't know their current PSN ID because I'm locked out, but I can provide it if needed. They are on the other side of the world and are contacting me on Facebook to say they stole my account and are now playing 2K20 using it.

Case No: [redacted] I have been awaiting a refund for unauthorized charges on my credit card, but I recently received an email informing me that the claim was denied. To add to this, I am still being charged a monthly fee for services I did not order. I am becoming increasingly frustrated and would like this matter resolved promptly before I take additional steps. Please, contact me at [redacted] or via email at [redacted] Thank you, Mary

This is the first time we've encountered an issue requesting a refund on PlayStation. Recently, we purchased A Hat In Time and have reached 20% completion. Unexpectedly, we are being presented with a request in the game that involves selling our soul in a contract to progress further, a new experience for us in gaming. While we may have overlooked this previously, we are now hesitant. We are seeking a refund and would like to assure you that we will delete the game entirely from our system as we do not intend to continue playing it. We appreciate your understanding, PlayStation, as we've valued our gaming experience with your hardware and software throughout the years, dating back to the first PlayStation console. Thank you for considering our request.

Over the weekend, my son used my debit card without permission and made seven unauthorized transactions. I realized this when my card was declined while trying to purchase gas. The transactions on my card, ending in [redacted], included six for $10 and one for $25. The purchases were made on his PlayStation Network account for his gaming system under the name Adrian E. I am seeking a refund for the money as I needed it for essential expenses like gas and groceries.

I’m currently using a PS4 and have experienced a loss of network connection, causing me frustration. The phone number provided for assistance seems to be out of service without any explanation. When checking the operating hours, it appears to be within regular business hours. I keep encountering an error screen without any specific code or guidance on resolving the issue. Following the instructions provided to reset my password only leads to continuous error messages. I am uncertain if creating a new account is the solution and whether I will lose all previously downloaded content. I am eager to speak with a representative for assistance, unsure of the best course of action to resolve this situation.

I tried calling PlayStation's phone support during business hours, but it seems closed. I was banned last Friday for an overdue balance of $60.24, which I paid the next day. I received an email confirming the ban was lifted and I should have access to PSN again, but I still can't sign in due to policy violations. It has been 2 days, and I haven't been able to reach anyone on the phone, which is frustrating. I'm missing out on streaming services like Netflix, Prime Video, Hulu, and most of my games require PSN access. I would really appreciate some urgent assistance. Thank you.

We recently bought Minecraft for our PS4. While we can change our skins, we encounter an issue when trying to start a new world in the game. An error message appears stating, "You are not currently signed in. This game has some features that require signing in to the PSN, but you are offline." It provides the options to connect to the PSN or cancel, but we are unable to select either option or use any buttons, apart from the main PS button that takes us back to the main screen. After checking, I confirmed that the internet, PSN, and IP connections are all successful.

I recently purchased a new PC specifically to play Fortnite. Upon connecting my DualShock 4 controller to play, I noticed some issues with the frame rate in the game. Deciding to wait until I upgrade my PC, I disconnected the controller. However, when I tried to reconnect it to my PS4, it wouldn't connect. I searched on YouTube for solutions, followed the advice on the PS4 website, and even tried troubleshooting with my brand-new cord, but none of the solutions worked.

I have been attempting to upload a video to Facebook. Previously, I could select Facebook as the platform to share on, but now when I click on the Facebook option, it doesn't load. I am not able to trim the video or proceed with sharing. I checked my privacy settings on Facebook using my phone and everything seems fine on that end. After resetting my PS4, I no longer have the option to share to Facebook. My PlayStation profile picture matches my Facebook profile picture, and I am logged in. I am confused about what could be causing this issue.

I have two-step verification set up for my PlayStation account under the name TiniTheOne. Everything was going well until recently when I got logged out of my PlayStation. Even though I entered my email and password correctly, the verification codes are being sent to my old phone number that I can no longer access. Plus, I don’t have the backup codes. Is there any way you can assist me in recovering my account?

I have noticed unauthorized charges on my debit account, and I need immediate assistance. These charges have severely impacted my fixed income, with almost half of my earnings already taken by the 5th of this month. I discovered at the grocery store that the money was directed to your company after I had paid my rent and other bills. My family's basic needs like food, laundry, transportation to college for my daughter, and my medical appointments are all at risk due to these unauthorized charges. Please refund my money promptly as I have been unwell and unable to access my account online.

Dear Sony, I am facing a significant issue with my PSN account as it was hacked around 3 to 4 days ago while I was playing FIFA 20. I encountered multiple log-outs during a match and despite changing my password, it was unsuccessful. Today, my friend, who was sharing my PSN account, informed me that all his games are locked. We discovered that my PS4 is no longer set as the primary console. Another person deactivated all devices on the site and set their PS4 as primary. Unfortunately, the option to disconnect all devices can only be used once every 6 months. I seek your urgent assistance in dealing with this thief.

Today, when I switched on my PlayStation 4, it prompted me to sign into my account. However, upon attempting to sign in, I received a message stating that my account is locked either due to multiple failed sign-in attempts or requiring a password reset. Unfortunately, I am unable to reset my password as I do not recall the answers to my security questions. I am certain about my password and am confused as to why my account is locked. I wish to resolve this issue promptly by changing my password without the need for security questions, as I cannot recollect the information I provided years ago. Your urgent assistance in this matter is greatly appreciated. Thank you.

I acknowledge that I made a regrettable comment with sexual content. I deeply apologize for this error and assure you it will not happen again. I face various health issues, and my PlayStation is a vital part of my daily life. I am requesting a reduction or removal of my 7-day suspension, promising to behave responsibly in the future. I express sincere regret if my comment caused any distress to the recipient, and I appreciate the PlayStation Safety team for highlighting the repercussions of my actions.

Hello, my name is Peter Duba from the Czech Republic. I own a PS4 with an associated PS4 account. A few weeks ago, I changed my phone number and misplaced the old one. When I try to log into my account now, I'm unable to complete the two-step verification process due to my new phone number. I've been unsuccessful in finding live chat support to assist me. What steps should I take or whom should I contact for help? Thank you.