Playstation Customer Service Issues

Hello, I am reaching out because I have not played for a couple of months and now I am facing an issue with the 2-step verification code. I'm unsure what it is or how to address it. This problem arose after I changed my password some months ago and since then, I have been unable to resolve it. I play on a PS4, with the model number MD[redacted]38, and my PS account is xxmr_vxx316. I am hopeful that there is a solution to this problem. Your assistance in this matter would be greatly appreciated.

Hello, I am currently game sharing with two friends, but recently I received a 15-minute application suspension message, and now all my games are locked. I attempted to restore licenses, but unfortunately, it did not resolve the issue. When I asked my friends to deactivate the account and sign back in, it temporarily fixed the problem. However, the issue persists when they are offline, preventing me from accessing my games or apps. This is the first time I have encountered this problem, and despite setting my account as primary, I keep receiving an error message. I would greatly appreciate any assistance you can provide. Thank you.

Hello. I am writing to seek assistance regarding my son's PlayStation 4 account. The account holder, Tommy_16_29, accidentally signed out and is now unable to log back in because the associated email is on an old phone we no longer have, and my son has forgotten his password. I am hoping to resolve this issue promptly to make my son happy again. Your prompt response will be highly appreciated. Thank you.

I was recently permanently suspended from my PlayStation account due to a series of events involving a friend I had conflicts with. Despite the circumstances, I acknowledge my mistake, and I'm sincerely appealing to have my account reinstated. I regret my actions and assure you that I have learned from this experience. I am 13 years old and I am committed to following the code of conduct diligently in the future. I kindly ask for your understanding and reconsideration of my account suspension.

My account was unexpectedly suspended, and I'm unsure of the reason behind it. My dilemma lies in my son accessing and utilizing my account on his PS5 without my consent. Despite my efforts to prevent him from doing so, he still manages to access it. If this is the cause of my account suspension, then it is beyond my control. Consequently, I am unable to make use of my PlayStation Plus subscription. Moreover, I encountered difficulties retrieving my GTA character as it was used on his PS5. I find myself dealing with two predicaments stemming from these issues.

Recently, there was an unauthorized charge on my PlayStation account, totaling almost $[redacted] on games. These purchases were made on a PS5 system, which neither my father nor I own. I am concerned about the security of my account and want to ensure that it is solely for my PS4. My father has contacted the bank regarding the charges, and they are handling the financial aspect. I do not have a PS5, and the individual who used my father's card for these purchases does.

Hello, my account has been wrongly banned after defending other players against harassment in Red Dead Online. While trying to uphold the PlayStation guidelines against a player named "Eddi," I was mistakenly banned due to the hateful messages exchanged during the altercation. I sincerely apologize for any inappropriate remarks made, but it was actually the other player who was at fault. I currently hold a one-month PlayStation Plus subscription, and being banned for 7 days means I will only enjoy 21 days of service. This seems unfair, considering the actual offender is the other player. Please unban me and take appropriate action against the player in question. Here are my PlayStation details: Online ID: "Theo_du2A" and email address: "[redacted]"

Hello, I hope you're having a good day. My PlayStation account has been suspended for two months, but I believe it wasn't due to my actions. While I wasn't using my PS4, someone accessed my account and left an inappropriate comment, leading to the ban. I'm kindly requesting assistance to appeal this suspension and have my account reinstated because I am certain that I did not make the comment. My PlayStation ID is James_m792. Thank you for your help. Just to clarify, all bans associated with my account have not been caused by me.

I had an account under the name Parth Khurana with the online ID UJJ30 and the email address [redacted] I recently updated the email to [redacted] However, I am unable to access the account with the new email due to password issues. After multiple failed attempts, my account got locked. When trying to reset the password, I am unable to provide my birth date for security verification, and I cannot proceed.

I recently updated my sign-in ID from [redacted] to [redacted] Despite verifying the change successfully, I am unable to sign in to the new account due to password complications. I now need to reset the password but am unsure of the date of birth associated with the account for verification. I am determined to regain access to my account with the online ID UJJ30 and username Parth khurana.

Approximately 5-6 months ago, my PlayStation account was compromised by an unknown party. While my account was compromised, unauthorized purchases were made and disputed, resulting in my account being permanently suspended by PlayStation. I have invested a significant sum in this account, which I can no longer access. It has been challenging to reach PlayStation support and resolve this matter effectively.

I recently recovered my PlayStation 5 console, but I am facing issues logging into my account. Unfortunately, I cannot recall the email address or user ID associated with it, and I no longer have access to the linked phone number for the two-step verification code. I would like to regain access to my account to retrieve my purchased games, including the $70 game, "Harry Potter Hogwarts Legacy." I would greatly appreciate any assistance in accessing my account on the PlayStation 5 console.

My PS3 cannot connect to my 5G WiFi and the 2G signal is weak, preventing me from downloading updates. I only want to access my BO2 zombie maps, not play online. The email linked to my PS3 differs from the one I provided. The online support is unhelpful, and it's frustrating not to be able to speak with a customer service representative when needed. The lack of response from the support team, even two hours before closing time, is disappointing.

My PlayStation account was permanently suspended without valid reasons, as they claimed I impersonated or hacked someone, even though I did not. I tried to reach out to them and appeal the suspension, but my efforts were unsuccessful. Despite explaining that I was impersonated, they did not believe me. I even mentioned involving law enforcement, but they stated they couldn't assist. They advised me to create a new account, but I'm insistent on having my original account, Jason_bunny098, reinstated. Any help in regaining access to my account would be greatly appreciated.

I received multiple emails regarding a free PS Plus upgrade offer. Despite attempting to redeem it on my phone, PS5 console, and laptop while documenting each step with screenshots, the process consistently failed with an "unspecified" error. Strangely, right after the "free" offer expired, a $70 charge was miraculously processed as a "celebration reward." This behavior is clearly misleading and deceptive. Despite numerous attempts to seek assistance through online support over several days, I only encountered messages stating they were too busy to help. My next course of action will be reaching out to AMEX to address this issue as Sony remains unresponsive. Thank you, C.

My name is Rexhepi Ibrahim, and I have the following issue. My phone was stolen, and unfortunately, I don't remember my password. I kindly request your help. My online ID is [redacted], but I forgot the password. My new email address is [redacted] I ask for assistance as all my games are saved there, including Call of Duty Black Ops and my favorite game, Crossout, where I have invested a lot of time and money. My player name is Chilll-Brooo, birthdate 03.02.[redacted], male. My address is Trollmannhof 11/1, [redacted] Wieselburg. I can provide you with my connected account details if needed. I appreciate your prompt assistance. Thank you in advance. Rexhepi Ibrahim

I believe my account has been compromised. I have been a loyal customer for many years, but I am unable to access my account currently. It seems like my account email has been changed by someone else. I have been trying to reach out to the support team since February but have had no luck. The email I usually use to sign in is [redacted] Additionally, I received a strange email in January regarding changes to my account, which I only noticed in February. I still use the same white PS4 Pro console. My username is Crankymantis, and my name is Stephen Kearney. My date of birth is April 5, [redacted], although when I first signed up, I may have used a different date due to privacy concerns. I used to make transactions with my Discover card, but that card is no longer valid. I would appreciate any assistance as this issue has been ongoing for quite some time.

I purchased an in-game item for Diablo 4 for 24.99 euros using PayPal. Unfortunately, I did not receive the item after payment. I requested a refund from PayPal and promptly received my money back. I tried purchasing the item again but encountered the same issue. I asked for a refund from PayPal, which took a few days this time. However, during this wait, I eventually received the item from Diablo. I anticipated being charged the 24.99 euros afterward, but instead, my account got blocked. I find this situation unfair. I kindly request to have my account unblocked. I am willing to pay the 24.99 euros either by deduction from my PayPal account, receiving a payment request, or transferring the money to provided account details.

I (PSN user) wanted to change the login ID from my mom's to mine for convenient and secure usage since she once deleted the account and it was hard to find it for issue resolution. I tried to change the password to mine, everything went smoothly, but a confirmation code via SMS is needed, which isn't coming to my mobile phone causing me trouble. Please assist, if possible, send a backup code if this doesn't work out. If needed, I can provide my passport.

Hello. I'm experiencing some troubling issues with my Playstation 4 Pro. It all began yesterday while playing an online game. The audio began lagging severely, and the game would freeze for minutes at a time. Initially, I attributed this to my WiFi connection. However, today while playing offline games, the audio quality has been consistently poor. Additionally, I've encountered error codes: CE-[redacted]-6 and CE-[redacted]-7. Despite trying to update the system and power cycling by unplugging it, the problems persist. What steps should I take to address this?