Playstation Customer Service Issues

My PlayStation account got banned approximately 2-3 years ago due to a community guidelines violation. The account was wrongfully taken from me, and once I regained access, I left all the communities the person who took it had joined. I didn't realize that my messages would still be linked to my account despite leaving those groups. The person who took the account had used it for trading and selling without my knowledge. Shortly after this, my account was banned from PSN without any prior warnings. I hadn't attempted to recover it, assuming it was futile, but now I'm hoping for a resolution to this situation.

My account was recently compromised. The email associated with it was changed without my authorization. Previously, it was [redacted] I am Nico Siebers, and my last username was bmg_nico9. The "bmg" represents my favorite football club, Borussia Mönchengladbach, and the "9" symbolizes my birth month, September. On March 27th of this year, my attempts to regain control and secure the account from the hacker have been unsuccessful. I am seeking assistance to reclaim access to my account as I would like my younger brother to be able to enjoy some gaming. Otherwise, he might need to repurchase games like FIFA and Minecraft, which can be costly.

Last week, I received an unsettling email indicating multiple login attempts from Iran and the Netherlands on my account. Taking action, I promptly implemented two-step verification and monitored the situation. To my dismay, while enjoying football yesterday, I discovered I had been logged out of my PS5. Investigating further through my mother's emails, it became evident that my account had been compromised. The orchestrated hacking incidents occurred strategically when PlayStation support was inaccessible, indicating a targeted attack. The culprit continuously altered their IP location, bouncing between Iran, the Netherlands, and eventually Ireland.

I encountered an issue last night when attempting to log in to my PlayStation4 and was unable to access my PlayStation Network account. Typically, this process is seamless, so I found this occurrence quite peculiar. Despite attempting to log in manually and reset my password, I was unsuccessful. When trying to reset my password, I was only prompted to enter my date of birth, which surprised me as it has not changed. Upon further investigation, I discovered two unauthorized purchases on July 18th, which I did not make. I have not utilized my console since late June, and I am the only one with access to my account. I am reaching out for assistance to rectify this situation, speak with a representative to secure my account, and request a refund for the unauthorized transactions. Although I have prevented future payments by blocking the payment methods used, it is essential to address this breach promptly. I believe that my account may have been compromised through a security breach on the PlayStation Network.

Hello, my name is Alexander. When I attempted to log in after returning home from work, the system kept indicating that there was an error with the password. I tried to reset it, but I did not receive any email. Upon checking my inbox, I noticed a purchase had been made and an email was sent confirming that the email address had been altered, which I did not authorize. I have a history of purchases on this account that can verify ownership. I require assistance in reclaiming access to my account.

Good afternoon, I am reaching out because my PlayStation account was hacked a little over a month ago. I have been attempting to contact PlayStation via email, but have not received any responses. It seems like my account may have been closed down, which is disheartening because I have invested money in extensions for a game and lost all progress. I created a new account with the same email, leading me to believe my previous account was deleted. However, I am not eager to restart the game from scratch. I would appreciate any assistance in determining if it is possible to recover my previous account. Kind regards, Megan S.

I am reaching out because I believe I have been unfairly banned from your platform without being given the opportunity to explain my side of the story. This is the second time I have faced a ban when simply trying to defend myself and others. I am typically a peaceful player on PlayStation with friends from all backgrounds. I am not a troublemaker; I consider myself to be honest and humble. While I might get heated in the heat of the moment, I never intend to harm anyone. I hope you can take a moment to review the situation and see that I was provoked into this conflict. I try to remove myself from such situations by leaving the chat and lobby. Gaming is an important escape for me, especially during a difficult time with a recent loss in my family. I kindly request a second chance to demonstrate my true character. Thank you for considering my appeal with fairness and compassion.

I am having trouble signing in to my PlayStation Network account under the email [redacted] I recently changed my password and now it's asking me to sign in to an authenticated app to get a code, but I don't have access to that phone number anymore. The phone number tied to the account is no longer in use, and the birthdate on the account is incorrect due to an error when setting it up for my eldest child. Additionally, I noticed a charge of $7.99 on one of my PS accounts, but as I have 4 boys using PS4, I am unsure which account it is linked to. My priority is regaining access to my PSN account. My online gaming name is Venom_darkdeath, and I can confirm my email and the updated password.

I have lost access to my PS4 console due to the two-step verification (2SV) and need it to be disabled or the linked phone number reset. The PlayStation site doesn't provide any contact details as mentioned, and the bot is unhelpful, disconnecting me without assistance. To clarify, I am requesting either the 2SV to be turned off or the associated phone number reset for accessibility. I am willing to verify my identity and cooperate with customer support to resolve this issue promptly.

I believed I had successfully canceled my PlayStation Plus automatic recurring payments. I reached out to the company within 3 hours of the charge once I discovered it. I have not utilized the service for some time as I no longer have the console. Despite multiple attempts to discuss the situation with them, I keep getting disconnected or receiving unhelpful responses. I feel frustrated as I am being billed for a service I am unable to access. While they agreed to cancel my subscription, they are still insisting on charging me $[redacted] for a year of service that I cannot utilize.

I am seeking assistance from PlayStation customer service to receive refunds for several unauthorized game purchases made on my account. My account was compromised, and the individual altered my login details and utilized a cancelled credit card linked to my account to buy games for a different PlayStation console unrelated to me. After regaining control of my account, I want to pursue refunds for the unauthorized purchases. I have attempted to reach out through their chat support channel; however, the transfer to the refund department consistently results in long wait times exceeding 10 minutes, with no clear notification upon their response in the chat. During some of my chat interactions, I was informed I couldn't be assisted as I was outside their operating hours. Recently, due to extended wait times, I was advised to try again later. Despite my attempts to obtain the customer service number, the chat bot fails to comprehend my request. Today, I dialed the provided number ([redacted]) from their website, only to be informed that my request couldn't be accommodated due to high call volumes.

I recently got banned from my PlayStation account. Initially, I received a seven-day ban for a reason I'm unaware of. Following this, I was banned for 60 days for the same unspecified reason. I haven't repeated any mistakes. After my initial seven-day ban, I reconnected with friends, played a bit, and the next morning, I was surprised to find an email stating I was banned for 60 days for violating terms I wasn't familiar with. I didn't engage with anyone on that day, leaving me puzzled about the situation.

Good morning, My account was permanently banned back on February 23, [redacted], due to insults directed at another player in a video game. I am reaching out over a year later to seek forgiveness. I was only 18 years old and had a lot of pent-up anger due to study issues. That's why I really want to tell you that it would be great if my account (about a decade old) could be unlocked because I have invested a lot of time and money into it. Thank you very much for your help.

The first instance of my account being suspended caught me by surprise as I couldn't access the email linked to my PlayStation account. The second suspension came about when I stood up for a child being bullied in a group chat, resulting in the group turning on me, possibly leading to reports and a ban. This recent and final suspension resulted from my instigation of conflicts with others without cause. I understand my misconduct and acknowledge my error in provoking unnecessary issues. I am reaching out to request a review of the permanent suspension placed on my account.

I purchased a PS4 about four or five years ago and set it as my primary console with the account name TheCrotch187. Unfortunately, my PS4 stopped working two years ago, displaying a red light when turned on. Despite trying various troubleshooting steps, I have been unable to resolve the issue. I was underage when I created the account and did not keep record of the details, making it challenging to log into the account on my new PS4. I believe the birth date and place of birth associated with the account might be incorrect. Although I can access the email linked to the account, I have forgotten the password for the PS4. I still have the malfunctioning PS4 with the account details on it, including the serial number and MAC Address. I have attempted to seek assistance through PlayStation Support but faced difficulties with the chat bot. As I have invested in digital games, I am hoping to recover the account without losing access to the purchased games.

Dear community, I recently received a notification alerting me to unauthorized activity on my PSN account, where someone attempted to make a purchase using my credit card. Although I successfully prevented the transaction, I am now unable to access my PSN account. I don't have any backup codes stored, nor is my phone number linked to my PSN account for verification. While I was able to reset the password, I cannot log in due to a 2FA verification code request that I am unable to fulfill without the necessary information. I am seeking assistance in recovering my PSN account as the current 2FA measures are hindering my access, without any backup options available. I am looking for a direct customer service phone number for UK PSN support, as the online chat bot has not resolved my issue. I am open to either restoring access to my account or permanently deleting it. Thank you for your help. Sincerely, O.B.

While playing Tom Clancy's Rainbow Six Siege with a friend, we encountered a player using a XIM (a device that allows the use of mouse and keyboard on consoles), and I referred to them as a "ximmer" since their name indicated it. Unfortunately, the player reported me, leading to a one-month ban due to the misunderstanding that I had used inappropriate language. It is disheartening that cheaters can go unpunished while fair players like me face repercussions for innocent statements.

Subject: Appeal for Unjust Suspension of PlayStation Network Account Dear Concerned Party, I am writing to address the recent suspension of my PlayStation Network (PSN) account, a decision I find disappointing and unjust. The circumstances leading to this suspension were based on a misunderstanding that I hope to clarify. In response to receiving clown faces from another user, which I perceived as mocking, I reciprocated with the same emojis to assert myself. This exchange was meant in a light-hearted manner to not tolerate bullying, rather than being malicious or disruptive to the PSN community. The one-month suspension is excessive and greatly impacts me, especially given the recent loss of my mother. Connecting with friends and gaming on PSN has been a source of comfort during this difficult time. The timing of this suspension, amid personal tragedy, feels particularly harsh and lacking in empathy. As I approach a significant point in my gaming journey, I appeal for reconsideration of this decision. I hope that you will understand the context of the situation and grant me the chance to continue being part of the PlayStation community. I appreciate your attention to this matter and look forward to a fair and compassionate resolution. Sincerely, [redacted]

I borrowed a PS4 from a friend, but as I don't have a TV or monitor, I attempted to use my MacBook as a screen. I installed PS Remote, created an account, but now I'm stuck because I can't connect the PS4 to my MacBook without a necessary number. I'm unable to retrieve this number since I lack a TV or monitor to link to the PS4. I'm hoping to use my MacBook as a substitute screen. Furthermore, I successfully connected my controller via Bluetooth, and my PS4 is connected to my MacBook via HDMI, but everything remains unresponsive. How can I access this required number or establish a connection? Thank you.

My friend's console was stolen, which had my account information with my card details. The thief accessed my account and made seven unauthorized purchases using my debit card. Upon discovering this, I filed disputes with my bank to reclaim the $[redacted] lost. After successfully resolving the fraud dispute and getting my money back, Playstation banned my account due to the chargebacks, even though I did not authorize those transactions. Despite numerous calls and submitting dispute papers, my account was only unbanned briefly for two weeks before being banned again for a single purchase of $79.99. I feel it is unjust to have to repurchase my account to regain access when I should not be held responsible for these actions.