Ourtime.com Customer Service Issues

Hello, I am a long-time member of this service and unfortunately had my $1,[redacted] Verizon phone stolen yesterday. I have reported it to the carrier, and my service has been canceled. However, I am unable to log in to my active OURTIME account on my laptop as it requires a code sent to the stolen phone. Can you please assist me in accessing my account through my laptop until I get a new phone? You can reach me at [redacted] Thank you for your quick response. John Tracy Peters.

I had agreed to and was paying $9.98 for a 6-month subscription starting in June. Unfortunately, I had to replace my credit card due to hacking and was then charged twice the amount for my subscription. I cannot afford this and would like a refund of the $19.98. Ideally, I want to cancel my profile on your site. If that's not possible, please revert me back to the original $9.98 subscription. I missed your message about updating my new card details due to being unwell with covid, and was surprised that you somehow obtained my new card details without my input.

It seems like I may have been placed on a list preventing me from signing on since 07/28/22. I've had minimal interaction in the last month, with the last positive communication occurring on 07/27/22. I haven't breached any guidelines in my profile. I suspect this may be related to my request about political preferences - stating that those who support DT need not contact me. Just staying transparent.

I encountered an issue when accessing my account ([redacted]) as the secondary verification code displayed an incorrect number, showing xxx-xxx-[redacted] instead of my actual number [redacted]. I have yet to receive a response to the email I sent on August 7. I created a new account with [redacted] but encountered difficulty adding my credit card. My bank confirmed there are no issues with the card, suggesting the problem lies with the merchant. Additionally, I am unable to create a profile due to a constant notification stating "PROFILE NOT AVAILABLE". Despite contacting CUSTOMER SUPPORT at 1-[redacted], I have been unsuccessful in reaching an agent as the automated recording consistently states, "NO AGENTS AVAILABLE, CALL BACK LATER," even after multiple attempts.

I am facing an issue with OurTime regarding their ongoing monthly subscription charges, which should have ended on September 22nd. They owe me £19.99 for October. I mistakenly believed I was signing up with Match, not OurTime. I quickly grew frustrated with their poor service, lack of support, and indicated my desire to cancel within a few weeks. Despite this, they continued charging me. I expected the charges to stop in September, so I feel deceived. I have informed my credit card company about this and they will reverse the October charge and prevent any future charges. I am extremely upset and willing to involve my solicitor or even close my credit card account if this matter is not resolved promptly.

I would like to start receiving emails with available dates from OurTime.com. I have not received any communications from them for about three days, which is unusual for me. I want to understand why I am not getting any emails from them and why my issues have not been resolved. Thank you. I expect to receive emails about date availability to make sure I am getting the service I am paying for.

Good morning, I am reaching out because I unsubscribed on October 30, and the fee has been charged to my account for two months. I require a resolution to this as I have evidence that my account was deleted and canceled, yet you have continued to charge the fee. I hope for a prompt refund of my money, or I will need to escalate the issue further. Thank you, and I apologize for any inconvenience.

My messaging feature was disabled on the app, preventing me from communicating with other users and seeing their profiles. After reporting the issue, I managed to chat with one person. However, it seems that the rest of the people I had been talking to couldn't respond to my messages. I noticed a pattern where I could only engage with white men briefly, but then I couldn't continue the conversation with them. I would like to clarify that my preference is to interact with individuals of my own race, which is white. Unfortunately, the customer service representative implied that I don't like black men. It's essential to note that my preference is not about discrimination but about being able to choose who I want to build a connection with based on my race. I feel restricted by the platform's actions, as I believe I should have the freedom to pursue relationships with white men. Therefore, I had to cancel my subscription since my preference for my own race was not respected by the service.

Hello, I have been attempting to reach out to you via phone without any success. I had canceled my subscription back in July, however, you continued to deduct money from my account up until November. This resulted in charges of almost £[redacted] for a service I had stopped using and even deleted the app. I have discussed this matter with my bank as I see this as a theft from my account. They have assured me of their assistance in getting a refund. This situation is unacceptable as it involves money I cannot spare. Given my disability, this issue is particularly distressing. I trust that you will address this promptly and appropriately. I eagerly await your response to resolve this matter before I seek further assistance from authorities if ignored. Thank you. Sincerely, M. Drummond.

I have encountered issues while trying to sign up for OurTime. Although I uploaded photos including one of myself and one of my dog, they have been pending approval for weeks. I am unable to perform any actions on the site due to my account being inaccessible. When prompted to verify my identity, I am unable to proceed after clicking on the "Continue" button. At this point, what I need most is to have my photos removed from the site as I have lost trust in OurTime. Despite sending a message previously without a response, I am reaching out again for assistance. This situation has been very frustrating for me.

When I opened my account last year, they mistakenly withdrew $[redacted] and then an additional ten dollars. Despite multiple emails requesting to cancel my account and receive a refund, I did not receive any response or my money back. I considered it a learning experience. However, six months later, they repeated the same error. PNC Bank alerted me over the weekend about OurTime making unauthorized deductions once again. I am heading to my branch today to dispute these fraudulent charges made not once, but twice.

I was contacted by someone I met on your site who claimed to have received 10 messages from me at 10:30 PM on Sunday night. They even sent me a picture of the messages on their phone, each one showing my photo. The messages were generic like "This or that?" and "Water or flavored sparkling water?" which I never sent. I am concerned that my account may have been hacked. I tried to reach out by phone, but unfortunately, your office was closed for the day. Can you please help me investigate this issue?

I have made numerous attempts to cancel my subscription, but I continue to receive charges ranging from $[redacted] to $[redacted]. It's evident that my account has been compromised as my photos have been deleted. I no longer feel secure using your app. The option for chat support is asking for $55, which I'm not willing to pay. I have blocked my card again as a precaution. Despite contacting your customer service via phone, text, and chat, I have not been able to resolve this issue. Sara S. Henderson, CO

I would like to opt out of the auto-renewal feature. Due to a security issue with my previous payment card, I am unable to access "My Account" as the card information is outdated. I would like to ensure that my account does not renew automatically, as I have recently found a special partner and no longer require the service. My renewal date is approaching in 3 days, and I kindly request your assistance in resolving this matter. Thank you for your prompt attention to this issue. Best regards, Nancy B. Email: [redacted] Phone: [redacted]

I have an account on Our Time US, and I previously created one called "Striving" but requested it to be deleted by a representative. Despite assurances that it was deleted, I encountered issues today. When attempting to log in, the "Striving" profile appeared with my photo, but my regular number didn't work. Surprisingly, my work number received a verification code, suggesting someone created a new profile using my old account and work number. Moreover, I have a verified account under the name "Mary," but someone created a Google account named "HiMary." I promptly reset my Google password and deleted the unauthorized account. I am now requesting that both the "Striving" and "Mary" accounts on Our Time be completely and permanently removed from the system. I plan to end my subscription and delete the account today. I urge you to assure me of the deletion as I will be verifying it.

I am assisting my father-in-law in upgrading his account from a free version. Last night, I attempted to enter payment information at least 5 times using a Visa card, but it was not accepted. He does not have any credit cards in his name, and I am not comfortable linking my cards to his account. Instead, we bought him a reloadable Visa card specifically for online purchases. The card balance exceeds the monthly fees for your service for several months. Despite this, the upgrade process consistently rejects the card, citing an issue. We are not interested in mailing payments, and he does not have a checking account. His account is registered under [redacted]

I purchased a month subscription but forgot my password on a Sunday night. Your website was experiencing issues, and the "Forgot your Password" option was slow. After trying twice, I was redirected back to the design client website due to timeouts and eventually got kicked out of the site. I submitted a complaint and received two responses; the first one had an unhighlighted link, and the second one asked for the last 4 digits of my payment card, a new password, and surprisingly, to confirm my old password which I forgot. This process was not successful. Do you employ unhelpful individuals? I would appreciate a call from a more understanding manager to resolve this issue.

Hello, my name is Sarah. I recently joined the Our Time platform on the 12th of this month, and it's been over a day now without receiving a verification code. I'm disappointed as I haven't been able to progress past the sign-up page that requires the code to be sent to my phone. I'm feeling frustrated with this dating platform. Please address this issue promptly for my account at your earliest convenience. Thank you.

I paid for a subscription and an additional service. However, when I attempt to use it and input my phone number, it indicates that it belongs to someone else. I haven't been able to benefit from the services since joining. I had a previous subscription that expired, and I took a break, but it seems my phone number is still linked to my old account. Could you reset this so I can successfully update my profile and add pictures? I am disappointed to have paid for the services and not being able to use them. I will attempt to send the confirmation information to see if that helps. Thank you for your assistance.

Hello, I recently noticed that "OurTime" has charged my credit card $[redacted] today, which was unexpected. I am 74 years old and did not feel like I benefited from my last subscription. I have now learned to turn off auto-renewal in the settings. I would like a refund for the $[redacted] charge as I do not intend to use the service. Dealing with this issue is causing unnecessary stress, and I am reaching out for assistance to resolve this matter without having to involve my credit card company or legal processes. Thank you in advance for your help. Best, TG [redacted] [redacted]