Ourtime.com Customer Service Issues

My name is Giorgia Gallizio. I recently signed up for a 6-month offer at €5.99 per month. I am trying to reply to a friend's message but I am being prompted to subscribe. My account expired due to a change in credit cards. It seems like you reactivated an old account associated with the email [redacted], but my current account is [redacted] I hope you can look into this matter and resolve the issue. Thank you for your attention. Best regards.

I recently purchased a six-month subscription to OurTime.com, but encountered numerous issues with the service. I contacted customer care and requested a refund based on the time I actually used the service. After some back and forth, they offered a partial refund of $21.99, which is significantly less than what I believe is fair. I am requesting an additional refund of $46.77 to accurately reflect the time I utilized the service. Customer service hung up on me while waiting for a supervisor, so I am now requesting a prompt response and resolution within 24 hours. Contact me at [redacted] to confirm the additional refund and ensure it is processed without further delay. Thank you, Dean Petrocco.

Hello. I recently registered for the first time and paid for a 6-month subscription. However, I am not satisfied with the website. Users can easily click buttons like "I like your profile," "Tell me more," or "Let's chat." The filters based on distance are not accurate because I live close to Tampa Airport, making me visible to users from far away locations. I would like to cancel my 6-month subscription and receive a refund for the remaining five months. Thank you. - J.T.

I need to cancel my membership right away. I suspect it has been compromised as there are unfamiliar pictures on my profile. I am Renee P. and my membership is with Our Time. I do not wish to continue with the subscription. Today, I got an email with an exorbitant renewal fee. I did not authorize this and there seems to be unauthorized activity. Kindly refrain from renewing my account. Contact me urgently at [redacted]. Thanks.

Por favor, quiero darme de baja de sus servicios sin devolución del dinero, solo quiero cancelar definitivamente. He enviado este mensaje 4 veces y parece que me están obligando a continuar, no quiero problemas legales, solo darme de baja de los premios y cobros. Ya me han cobrado 2 veces de mi cuenta después de haber cancelado definitivamente, ¡es un abuso! Tengo los registros en mi cuenta del mismo mes para certificarlo. Agradezco su pronta respuesta a mi problema.

Hello, I've been experiencing an issue with my OurTime app for the past four days when trying to update a picture. I've attempted to fix it by deleting and reinstalling the app, but the problem persists. I would like a refund and need to cancel my subscription. Unfortunately, I can't seem to find a way to do this within the app or online. I've contacted support via email twice but have not received any response yet. This situation is frustrating. Thank you, Steve

I've always wanted to connect with women, but when I registered, I found men instead. I attempted to use two different email addresses, [redacted] or [redacted], but I can't register as it says I already have an account. I'm unable to receive a phone code to continue my search. I refuse to give up and want to solve this issue. Please assist me in fixing this once and for all. Absolutely no men, my name is Maggie or Magda. This is my final attempt; I'm so frustrated. Thank you.

I had been with your company for about a year, but last year, I became ill and was not very involved with the company. Around May 25th, I received an email from you, but I couldn't open it. When I tried to resolve the issue on the website, it asked for a password that I couldn't remember. Upon requesting a password reset, I was supposed to receive an email, which I never got. When I tried to contact the phone number provided, it was out of service. Upon reviewing my bank statements, I noticed that monthly fees were deducted from my account from May to August, totaling around [redacted] pounds. I have since blocked any further deductions from my account and am now left with no way to reach your company. If I don't hear back soon, I may need to involve solicitors in this matter.incerely, Sheila Wise.

I canceled my subscription back in November, but it seems like my request was ignored. I'm still receiving notifications and being charged for a service I no longer use. I had to visit the bank to stop the payments. I've now contacted the bank's dispute team to request a refund. When I initially signed up on the site, they required a six-month subscription commitment. However, trying to cancel is completely disregarded. This has been a frustrating experience for me. I wish more people were aware of this issue as the site is reputable for connecting individuals but lacks proper support when it comes to subscriptions and payments. They have very limited customer service options with no available email or phone number. That's the situation as it stands. Thank you for your assistance.

Hello Ourtime, I canceled my subscription on January 25th, [redacted], due to personal reasons and financial constraints after the initial 3-month contract. Despite this, payments have continued to be deducted, causing stress and sleepless nights. I have visited the bank seeking resolution. The difficulty in canceling and the distance of suggested profiles have been frustrating. Once this issue is resolved, I intend to cease using dating sites altogether due to the distress caused. Direct communication with a company representative would be beneficial. I have attempted to cancel multiple times. Your prompt attention to this matter is appreciated. Thank you, Sandie Sefton 😢

Hello, recently my account was hacked, and I received messages from your team notifying me of password and photo changes. I have since rectified these changes, but I am currently not receiving any notifications. I would appreciate it if you could verify that everything is back in order on my account. This experience has been quite stressful, and I am concerned about the security of my account. Your prompt response would be greatly appreciated.

Hello, I signed up on March 3rd but decided to cancel on March 9th due to a change of heart. Even though I cancelled within the 14-day period, my membership is showing as ending on June 2nd. I am requesting a refund for the remaining time. I hope no further charges will be deducted from my account now that I have ended my membership. I am Suzy Ghosh and you can reach me at [redacted] I am hoping for a prompt response. Thank you. Suzy Ghosh.

I signed up for ourtime.com on April 2, and everything was fine until April 4. Since then, when trying to access potential matches, all profiles appear as "unavailable." Now, when attempting to log in, I'm prompted to verify my identity, but clicking on it doesn't work. Yesterday, I managed to log in briefly, but accessing "my account" was not possible as it was "temporarily unavailable." Following a friend's advice, I tried changing my password. During the process, I was asked to provide credit card details, which I did. However, I received an error message stating the card didn't match. I verified that it was indeed my only card and checked the number multiple times. I am being billed for a service I can't use, and I can't access my account to cancel it.

Hello, I have been trying to access my account on Ouryime.com for months now, but due to issues with my expired account and billing complications with an old Discover card number that was canceled due to fraud. Despite my attempts to resolve this, I have not been successful in logging in even after receiving codes that do not work. I am frustrated with the situation as I have not received any viable prospects and if this issue continues, I will have to escalate it further. Thank you, George L.

I keep receiving an error message when trying to log in, saying my phone number is registered to another user, which is not true. I have had the same number for 8-10 years. I have found a temporary solution by double-tapping on my picture, but I am frustrated by this recurring issue that wastes my time. I do not plan to upgrade or pay for services on a site with such glitches. Please address this problem promptly to prevent losing me as a potential paying customer.

I encountered a frustrating situation where I was unexpectedly banned from several dating platforms under the Match Group. I did not receive any explanation or refund for the paid accounts that were suddenly inaccessible. I find their lack of transparency and unhelpful dispute process concerning. It seems their automatic system may have flagged me incorrectly, possibly due to accessing my account from different devices. The absence of detailed information makes it difficult to address the issue. I am left wondering if there is a possibility of a class action lawsuit to bring attention to this unfair treatment. - James A Smith

I cancelled OutTime several weeks ago. I received an email today about an autocharge of $[redacted], which I did not authorize. This recurring charge has happened before, and I do not want to be redirected to a screen offering a free trial followed by a monthly charge. Please address this issue promptly. --- Subject: OurTime - Meet 50+ Singles Thank you for using OurTime. Your automatic payment of $[redacted].34 has been approved and will be processed within 12 hours. Your subscription is now active. If you need to update your payment information or cancel automatic renewal, please take action accordingly. You are receiving this email as a registered member of OurTime.com, and your profile will continue to be displayed within the community. For further inquiries, review our FAQs or contact us at the provided address. Thank you. Copyright © [redacted] People Media People Media, PO Box [redacted], Dallas, TX 75[redacted].[redacted]

I cancelled my OurTime subscription a few weeks ago, and now I received an email saying they want to autocharge me $[redacted]. I did not request this and will not pay for it. This has happened before, and I believe OurTime is a scam. --- Subject: OurTime Subscription Confirmation [redacted] OurTime Subscriber, Thank you for using OurTime. Your automatic payment request has been approved, and $[redacted].34 will be debited shortly. Your subscription has been confirmed. If you have any concerns, please refer to our FAQs. Sincerely, People Media

Hello, I inadvertently created a profile on OurTime on March 8, [redacted] while exploring the site casually and did not complete any sign-up or make any payments. Subsequently, I created a new account with a different email address, unique alias, and attempted to pay, but encountered an issue with the payment process. Currently, I am unable to access either account due to a prompt requesting verification via my phone number. Upon entering my phone number, the site indicates it is associated with another account, rendering me locked out of both. I wish to delete the initial account to utilize the second one, which contains my photos and completed questionnaire. I appreciate any assistance you can offer in resolving this matter. Best regards, Carolyn

I am experiencing ongoing issues with Ourtime for the past two weeks. Despite reporting this problem multiple times, I am still unable to access any profiles on the site. Not being able to use the service for nearly two weeks is unacceptable, and if this matter remains unresolved, I would like a refund. Additionally, I am not receiving any messages, exacerbating the problem. I hope this issue can be addressed promptly. I will attempt to contact support again on Monday. This recurring problem has greatly diminished my opinion of what I once thought was a superior platform. The lack of resolution, unresponsiveness, and feeling of dissatisfaction during calls have led me to reconsider renewing my subscription. It is frustrating that this problem persists without a clear resolution in sight.