Ourtime.com Customer Service Issues

I am looking to cancel my subscription and receive a refund. I just signed up today but I am having trouble navigating the software as the screen keeps changing to small icons. When I tried to stop the automatic payment, it went through, and then it was added back on when I clicked on another button that seemed unrelated. This has made it difficult for me to use the site, and I have only used it for a couple of hours. Please cancel my subscription and process a refund if possible. No offense meant. - Jody Shipley

Dear Sirs, I hold a monthly subscription with your website "Ourtime" under the number [redacted]73. The current subscription started on the 19th of April as shown on the bank statement I have attached. According to your own terms, I had one month, plus one day, to decide whether I wanted to continue the subscription or not. When I tried to access your website to indicate that I did not want the automatic renewal, I discovered that you had advanced the deadline by a week from what you supposedly offered, and have charged my account 44.99 euros for a monthly renewal since the 12th of May. It is also impossible for me to amend the original end date to decline this renewal since you have manipulated it by moving it forward by a week. I kindly request that the blocked amount of 44.99 euros be released from my bank account, and that I be allowed to decline the automatic renewal on your website. Thank you very much. I look forward to your prompt response. Sincerely, Ángel J. Campos

Estimados señores: Tengo un pase mensual activo en "Ourtime" con el número [redacted]73. Mi suscripción comenzó el 19 de abril pasado, según mi extracto bancario adjunto. De acuerdo a sus términos, tenía un mes para decidir si renovaba mi suscripción. Al intentar cancelarla dentro del plazo, descubrí que han adelantado la renovación una semana, bloqueando el cargo de 44,99 euros desde el 12 de mayo y sin permitirme modificar la fecha límite original. Solicito la liberación de los 44,99 euros y la posibilidad de cancelar la renovación automática en su plataforma. Gracias por su atención. Atentamente, A.J. Cam socarron59[redacted]

Last week, I signed up and kept my login details saved, which was convenient as it logged me in automatically. However, I started receiving match emails on my phone. When I tried to respond on mobile, it prompted me to reset my password as it didn't recognize me. After changing the password, the mobile granted access, but I couldn't reply to matches. When I attempted to use my laptop, neither the old nor the new passwords worked. Despite changing the password multiple times successfully, I couldn't log in on mobile or laptop. I keep receiving match emails but can't respond. Additionally, I had previously responded to Affinity and paid extra for it, receiving matches from them. This seems interconnected, making me unable to respond. The cycle of changing passwords and still facing login issues is frustrating. I hope someone is addressing these problems at your end.

I recently created a new account with Our Time as I had previously been a member over 10 years ago. I used my email [redacted] for the new account but encountered an issue setting up the password. The system kept reverting back to my old email [redacted], which I had requested to be removed due to harassment from another user years ago. I am unable to access messages in the updated gmail account or the [redacted] account. I made a payment for one month using a Discover card for [redacted] I kindly request for assistance in merging the information from eyesofblu65 into [redacted] account and deleting the eyesofblu65 account. I am eager to finalize the setup of my new account and be able to respond to messages. Thank you for your help, Martha E.

Six years ago, while living in Killeen, Texas, I joined OurTime to meet men online. I received over [redacted] emails a day and one morning, on June 28th, a handsome guy from Maryland caught my attention. Despite the distance, I asked him how we could make it work, and his response was simply, "If it works, it works." Surprisingly, on July 5th, he flew to Dallas for a date! After spending 3 days together, I took a leap of faith and flew to Maryland three weeks later, where we decided not to be apart for long. After two weeks, he proposed, and I accepted. Our love story continues, and I want to express my gratitude to OurTime for bringing us together.

I am experiencing difficulty logging in to OurTime as this issue has recurred four times. Each time I attempt a password reset, the website displays "Password Reset Not Successful." After contacting customer support, they enable me to reset it, but the problem persists. It is frustrating that the issue only gets reset and not resolved. I would appreciate it if OurTime could fix this ongoing problem instead of repeatedly resetting it. Reaching out to customer care multiple times is inconvenient and disrupts communication. Any assistance would be greatly appreciated to address this matter effectively.

There was an individual named Ryan, who supposedly had a Portuguese accent and was supposedly repairing ventilators, but he was removed from the site due to fraudulent activity. I had been in communication with Ryan before this happened. Subsequently, I encountered a man named David who claimed to have a German accent and a procurement business. I suspect that David could be the same person as Ryan, as both of them provided excuses for not meeting after some time of texting and emailing. Ryan always claimed to be working, while David mentioned having lengthy meetings with his supposed final client before his retirement and then said he needed to travel to Australia for two weeks. There was also another man who mentioned staying with his mother for an unknown period after she contracted Covid-19. All these individuals had similar traits like a quiet voice, an accent, and various excuses for not meeting. It is crucial to raise awareness and prevent others from falling victim to these heartless individuals.

Hello, my name is Rosie Pruett. I renewed my membership yesterday and tried to access it today. I was informed that my account couldn't be found, even though my credit card was charged twice. This issue has occurred in the past as well, where I paid for my membership but didn't receive the service as my account couldn't be located in your system. I have tried contacting customer service numerous times without resolution. Could you please assist me with this matter? Thank you.

I have come across a concerning situation on OurTime involving potential scammers who might be exploiting others. There are profiles belonging to individuals named Jack, aged 63 from Buffalo, NY, and Gary from Lancaster, NY, that lack the option to block or report at the end. The individual seems adept at deception, utilizing photos and detailed information possibly stolen from a Jack Williams. If anyone has encountered this or similar issues, how can relevant details be reported effectively?

Dear customer service team, I am experiencing difficulty accessing my account on your site despite paying for your services. I have repeatedly notified you of my new address and the need to reset my password. Unfortunately, I am unable to reset the password as the system requires information from a credit card that is no longer valid. This has hindered my ability to log in successfully. I urge you to address this issue promptly to avoid further inconvenience. I have important messages to send using your platform, but unless this matter is resolved, I may have to explore other options. Kindly update my account with the correct address and ensure I can reset my password without the obsolete credit card details. Thank you for your prompt attention to this matter.

I had been chatting with Bruce, 65, from Dover, NH on August 26. We agreed to meet for lunch, where he revealed he was married and still wearing a wedding ring. He mentioned being bored in his marriage but not wanting a divorce. I reported this to Our Time, as I believed married individuals were not allowed on the site. However, they mistakenly terminated my account, claiming I was married, which I am not. I have been divorced for four years. Please correct this error and reinstate my membership as soon as possible. I am Emma, 64, from Rollinsford, NH. My email is [redacted] Thank you. I was warned that if I attempt to rejoin, I will be terminated. This is your mistake and it needs to be fixed promptly. If not resolved, I will contact The Better Business Bureau. Thank you. Linda M. (Emma)

A few days ago, when I tried to log in to Our Time, I encountered a puzzle that I ignored. Upon my return, I faced another game of "count the objects" which I also did not participate in. Due to my refusal to play these games, I have been unable to access the website for several days. I have been a member of Our Time for years, but I find these games undignified for adult users. I provided my name, address, and website, but my phone number has changed. If I am still welcome, I would like to proceed; if not, I request the removal of my photos and information from the site. Thank you, Patricia F.

I was informed that the accusation was contested and retracted. Can you verify this for me? Thank you. Dear Pam, OurTime.com highly values your membership. We deeply respect and value all our members and work diligently behind the scenes to create a secure and positive environment. We recently terminated the memberships of Rarri and Jim due to potential fraudulent activity. We are reaching out to you because you have interacted with this member. As a safety precaution, we strongly advise against sharing personal or financial information or sending money to other members through any channels. If you ever receive such requests from another member, please report them directly to us. For more information on online dating safety, please refer to our safety tips. We wish you the best in your dating endeavors. The Customer Confidence Team *Fraudulent behavior refers to using a false identity or posing a significant risk of deceiving other members for monetary gain.

I have been a member of Our Time for over 15 years, close to People Media's start. Lately, I am having trouble logging in due to the new verification process of counting objects or playing games. This is challenging for me, even with my glasses on. I find it a bit humiliating to be asked, as a "mature" person, to play such games. I have tried to contact Our Time multiple times about this issue with no response. If they no longer want me as a member, that's okay, but I would appreciate it if they would stop sending me matches and messages. I have enjoyed my time on Our Time, and I hope to continue, but if I can't log in, please delete my profile and stop emailing me. Thank you, Patricia F. (Susan)

I'm confused as to why Our Time removed me from their service after being a long-time member. This unexpected account closure has caused me to face significant financial issues. Today, I received a call from Daine, who had plans to meet tonight but canceled. She also contacted the community association where I reside, informing them of a situation that now jeopardizes my contract and my residency. I respectfully request clarification on the reason behind the account termination, as this has led to severe consequences within my community. Kindly contact me promptly to address and resolve this matter to prevent further harm and potential relocation expenses. Harvey Tabb.

Dear Support Team, I am Ricky S. Dennis and I signed up for a one-month trial on your mature dating site. Regrettably, the experience did not meet my expectations, leading me to cancel the service after 3 weeks. I face challenges as a registered disabled person. Despite canceling, I was distressed to find my account charged for a second month. This additional charge significantly impacted my limited income. I kindly request a refund for the extra charge and seek your understanding and consideration. You can reach me at MR R S Dennis, 1 Cornwall Close, Kirton Lindsey, Lincs, DN21 4DF. My telephone number is [redacted] and my email is [redacted]. Thank you, Ricky Dennis

I am having ongoing issues signing into my account after paying for a one-month subscription. Despite numerous attempts to reset my password, I keep getting prompted to input credit card details, which I have followed according to online instructions. After subscribing, I receive multiple emails every other month stating that I've been charged for one, two, or three months. I have raised this concern with my bank in Dillingham, Alaska, but they have not taken any action. Unfortunately, as this is the only bank in my area, I am unable to switch to a different one. I urgently need access to my account to cancel my subscription and halt the recurring charges. I am extremely dissatisfied with the service provided. Regards, R. K.

I canceled my subscription 2 months ago, but my profile is still on your site and I keep receiving notifications of attempted contact. This is concerning as it seems to violate data protection laws and mislead people trying to reach me. I kindly request that you stop this or I will have to seek legal assistance. This is my second email addressing this matter, and I have saved copies of the messages I've sent. Thank you. - Jane Beaumont

I created a monthly billing account through PayPal today. However, my photos were still pending approval, and I couldn't log in on my phone. Even though I uploaded pictures, the site kept indicating that I was invisible until I posted photos, which was confusing. When I got home and attempted to log in, I was directed to a verification page that was frozen. The link for the verification code was broken, and clicking "continue" did nothing. At this point, I'm unable to access the site at all. It's been a frustrating start.