OfferUp Customer Service Issues

I recently purchased an iPhone from a TruYou Member. The phone was advertised as unlocked and initially worked with my SIM card. However, on 1/2/[redacted], the seller reported the phone as lost or stolen to his carrier, rendering the phone unusable. Despite my attempts to contact him, he has not responded. I paid $[redacted] for the phone and feel that this situation constitutes fraud and a scam. I have reached out to my phone carrier and Apple support, who suggested contacting this forum for assistance. If necessary, I will pursue legal action to resolve this issue. The seller provided me with his address where we met, which I can provide to law enforcement if needed.

I have experienced issues with two ratings on OfferUp that I did not take part in. I would like to have the one or two-star ratings removed as no transaction actually occurred. I recently noticed my rating has dropped to one and a half stars, and I would like it adjusted based on the legitimate transactions I have had. Additionally, I used to receive notifications when I received messages from other users, but these alerts seem to have stopped. I am unable to locate where I can adjust this setting. Any help is appreciated. Thank you, Drew

I have contacted OfferUp multiple times today concerning an accusation of fraud for a purchase I made through the app, specifically a blackmagic pocket cinema camera totaling $[redacted]. After paying and receiving a shipment notice, everything seemed normal, with the money deducted from my bank account. However, I woke up to messages from the seller using two different emails: [redacted] and [redacted] Not knowing which email is associated with the account used for the transaction, I shared both to clarify. The seller claimed the payment couldn't be released due to my deactivated account, hinting that I deactivated it. I reached out to OfferUp immediately to understand why this happened as I did not deactivate my account. The seller mentioned shipping the item but being unable to receive payment due to my deactivated account. I seek resolution as the buyer and seller are unsettled by the situation. With buyer and seller protection in place, I urgently need clarification from OfferUp to address this issue promptly. If any fraudulent activity is uncovered, I intend to report it. I am hopeful that OfferUp will swiftly resolve this distressing situation.

I have tried three times to post my genuine Louis Vuitton bag with images of the date and manufacturer stamps, but it keeps getting taken down. Initially, I reached out to customer support through email and they reposted my listing twice. Following the second removal, I even purchased their promotion package, yet the post was removed once more. Despite emailing them again for assistance or a refund after the third removal, I have not received a response.

I sold a Nintendo 3DS XL just before Christmas. The customer needed it by Christmas Eve and offered to pay for expedited shipping. I used expedited shipping, and the package arrived on time. However, I didn't use the OfferUp label, so their support team had to reach out to me. I provided them with a copy of the receipt and tracking information, which they updated. The tracking info confirmed delivery. They mentioned it would take 5 business days to receive my payment and advised against using any other label in the future. It's been 2 weeks now, and despite sending 3 emails to the support team, I have yet to receive a response.

I signed up for OfferUp's 3-day free trial and tried to cancel on the second day as I couldn't afford the monthly membership. However, I couldn't find a cancellation option. After researching online, I found others facing the same issue. They suggested emailing OfferUp, so I did. They replied with instructions to cancel, but it was past the trial period, and I was charged $20. I requested a refund due to my circumstances but received no response. I am disappointed that I couldn't cancel within the trial timeframe as promised, and now I'm struggling to get a refund with no communication from the company. I urgently need the refund in my current financial situation. Thank you.

I always ensure to ship within 24 hours. I understand that the issue is urgent and I am eager to receive my payment. My username is Beamer2213. The payment is for a vintage Atari set amounting to $[redacted]. I have reached out to customer support via text multiple times with no response. As a user and seller on OfferUp, I urgently require my funds to be deposited into my account without further delay.

On January 8, [redacted], I sent a package with four items to a buyer using a prepaid shipping label for a 10 lbs item from OfferUp. I am new to OfferUp and mistakenly used the same shipping label for all four items as they fit the weight criteria. However, only one item with transaction ID "[redacted]" was scanned, so I may only receive payment for that item and not the others with transaction IDs "[redacted]", "[redacted]", and "[redacted]. Can someone please assist me before the transactions are declined?

The deposit account I had on Offer Up was closed when I needed it for a sale that required shipping and a new deposit account. After accepting the offer and printing the shipping label, I couldn't update my deposit account info on the app. I visited the website, but the instructions provided were incorrect as the links they mentioned didn't exist. Despite keeping the app updated on two phones, I spent a day trying to update my bank account info without success. I also emailed customer service with no real solution, just a vague response. I've shipped the item and they processed the payment, but it won't go through due to my closed account. This situation is frustrating, and I need assistance, it's unfair that there's no phone support available.

I encountered an issue with updating my deposit account information on OfferUp. When trying to update it to receive payment for a sale, I realized my original account was closed. Despite spending a full day navigating both the app and website, I was unable to find the correct instructions as they did not match up. The customer service responses have not been helpful, only indicating that my case will be forwarded to the relevant department. I urgently need to resolve this as the payment for the shipped item won't go through to a closed account. I simply want to update my deposit account details by removing the old one and adding my current bank account information. Can anyone provide guidance on how to achieve this?

I sold an item, the buyer confirmed receiving it and their bank account was debited. However, I haven't received the funds three weeks later. OfferUp has restricted my account access despite my attempts to reach out. It's concerning that my money hasn't been released. I have reached out to Stripe, the payment processor linked to OfferUp accounts, as outlined in their terms and conditions. I am awaiting a response from Stripe and plan to contact them on Monday for assistance. Hopefully, this issue will be resolved soon. - Darin S. Bender.

I have been selling items for a few years now with great feedback on OfferUp. Recently, two of my ads for men's sneakers were taken down. I was warned that my account may be cancelled if I don't follow the rules. In one of my ads, I couldn't put a specific dollar amount, so I used "[redacted]" like others do to indicate multiple items. Why am I suddenly facing account cancellation when I've had no issues before? I feel frustrated that I can't reach anyone for help. The communication from OfferUp is confusing and makes me feel like I am in the wrong, even though I believe I am following common practices in online marketplaces.

Dear OfferUp Support Team, I submitted a request regarding an incident with a fraudulent user on your platform. Someone impersonated me to sell my electronic bike on OfferUp, and then attempted to steal it from me along with another accomplice at the Beaverton max station. I have video evidence of the incident recorded on my GoPro. The impersonator is now spreading false accusations about me online, posting my picture without consent, and sharing my personal information, including where I live. He is falsely claiming that I sold him a faulty DJ controller, demanding a refund weeks later, even though I have evidence showing the device was working fine when sold on Jan 7, [redacted]. His name is Randy, and he is using a Yoda profile picture. He has defamed me online, and I kindly request that you remove the posts, close his account, and address this situation promptly. Thank you for your attention to this matter. Best, Glenn M.

I have encountered issues with OfferUp for the past 2 weeks. Two orders were cancelled by the platform, claiming I did not ship the items. I did ship them to the customers. One customer received the item but refuses to return it as OfferUp refunded them without providing a means for him to pay me. I have proof of delivery through USPS tracking numbers. Another order to Texas is also facing cancellation even though I shipped the bobblehead. If this continues, I will lose a total of $[redacted]. As a single mother, I depend on this income. I urgently need OfferUp to reimburse me or ensure the customers pay for the items they received. The lack of response from OfferUp is frustrating, and I am contemplating returning to using Mercari instead.

I recently discovered that my account has been deleted, and I am bewildered as to why this has happened. I have reviewed the community guidelines and made sure to adhere to them. It seems unfair that my account was targeted for deletion when I have never engaged in any unethical behavior. I have consistently used the app to support my community by purchasing items, and it is disheartening to have my access revoked without a valid explanation. While I understand the company's right to terminate accounts under certain circumstances outlined in the terms of service, I feel there must have been a misunderstanding in my case. I have reached out multiple times for clarification, but have yet to receive a satisfactory response. I deserve to know the specific reason for my account's deletion and hope that this issue can be resolved promptly and transparently.

I sold an item on OfferUp and shipped it within the three-day window, but the post office lost the package temporarily. They later found it and delivered it to the buyer after the transaction was canceled. I have been trying to resolve this with OfferUp support, providing the shipping label and tracking information (9[redacted] 7[redacted] 0[redacted] 85). Despite my efforts, I haven't received satisfactory assistance. I have evidence such as emails, a timestamped video of mailing the item, and can provide more details if needed. It's frustrating as I seem to be in a chat with myself, unable to get a proper resolution. The item was a Las Vegas Coca-Cola metal sign sent to a buyer in Fort Pierce, Florida. I'm eager for a solution to this situation.

I have not yet received payment, and this has been going on for too long. I have sent several messages with no response. The customer service has been terrible. --- Subject: Re: OfferUp Support Request: [redacted]6 Hello, I am concerned because I have not seen the payment yet. Can you please update me on the status? Thank you for your attention to this matter. Sincerely, D.L. ---

I sold 78 gel nail polishes to a buyer in Charlotte, NC for $[redacted]. The buyer received multiple pictures of the item before the purchase, and the items were not damaged. The issue arose when the buyer started complaining about the quantity of items before USPS even delivered them. I have proof with screenshots showing the buyer's complaint before the delivery. The buyer claimed there were only 27 instead of the actual 78 gel nail polishes sent. I have USPS delivery notifications as evidence to support my claim. I request for OfferUp to release my funds promptly since I have fulfilled my part of the deal. I rely on selling items on OfferUp to pay my bills. The transaction number is [redacted]. Thank you for your attention to this matter.

I purchased an iPod (6th generation) for $30. The seller assured me it was unlocked and not tied to any iCloud account. However, when trying to set it up with my daughter, we discovered it was indeed locked with someone else's iCloud. Despite reaching out to the seller, we did not receive a response. My daughter contacted them from her account, and they responded but did not get back to me. I was notified that the device was sold to someone else, even though I had already purchased it.

I have already sent two messages regarding this issue. It is important to be able to accept the offer within 24 hours of receiving it. Yesterday, I tried to accept an offer to add a pendant to my bracelet, but the acceptance process was unsuccessful. I also want to avoid being charged for shipping twice since it is being sent to the same destination with no additional weight. Today, there was another offer for a watch that I accepted multiple times, but it kept getting automatically canceled. I need a quick resolution to this problem. Customer satisfaction is crucial, and it is important to address this matter promptly.