OfferUp Customer Service Issues

I have not received payment for the last two items I sold, an army backpack and an army utility belt. Both items have historical significance from the world wars. I suspect the first missing payment may be due to an inactive or invalid card on file. I recently updated my payment method, but the second item's sale did not reflect in my account. I am currently missing approximately $[redacted], which is disappointing and frustrating. I kindly request assistance in locating the funds owed to me by your OfferUp app and transferring them to the updated card on file.

I used Promote Plus, which stated I wouldn't be charged until May 28. However, I woke up and saw that I was actually charged $20 on the same day without any prior notification. Even after being charged, I can't use the service as it says "unable to verify purchase." Although it shows as active under my subscriptions, I haven't been able to use it. I am seeking a refund for Promote Plus that I haven't utilized and don't wish to use anymore due to this frustrating experience.

I sold a large batch of girls' clothes but failed to mail them within the required timeframe, causing the order to be canceled. Following that, I contacted the buyer on the fourth day to offer to re-purchase the items, and she agreed. I informed her to proceed with the purchase, and I would send the items along with a few others the next day. After mailing about 11 to 12 outfits at the Post Office, I inquired with the buyer multiple times over the following days about the delivery, but received no response. On the tenth or eleventh day, I reached out to OfferUp for assistance, and the buyer claimed she never received the package. However, tracking details indicated it was delivered to her front porch a week and a half earlier. I suspect she received the package, as her response seemed suspicious. Despite providing proof of shipment and using the OfferUp label, I have not received payment or any further communication three weeks later. I am frustrated by this situation and strongly dislike dishonesty.

I negotiated a lower price with a seller on an item, which he agreed to. When I reached out to finalize the purchase, my message was blocked with a false accusation of violating guidelines on OfferUp. I feel unfairly treated and frustrated as I cannot communicate with the seller now. Your urgent assistance in resolving this issue is appreciated. Thank you.

I am experiencing issues accessing my [redacted] account with Error code: [redacted]. For [redacted] and [redacted], I received messages stating my accounts were disabled for violating community guidelines. I'm unsure why this happened. Also, when attempting to log in with [redacted], I was told the account had been deleted. Surprisingly, I can still log into my [redacted] account, although I believed I had previously deleted it. Moreover, my phone number [redacted] is being utilized by multiple accounts, hindering verification. To simplify, I wish to retain only [redacted] and connect it with [redacted]. Please assist in deleting the other accounts: [redacted], [redacted], [redacted], and [redacted] These were created due to my misunderstanding of my existing OfferUp account status. Your help is appreciated.

I sold my property on May 17th. I printed the shipping labels provided, and the tracking worked well. However, the package did not reach the address given and was marked as "no such address exists" by USPS on May 20th. It has been almost a month since my property went missing, and I was promised a refund for the lost item and shipping costs for other customers. Despite being told I would receive $43.05 within 3 to 5 business days, the payment is still pending as of June 10th. I urgently need this resolved as I rely on this money. I have contacted PayPal, and they have no record of any pending payments. Please email me proof of the payment being processed immediately. I expect a resolution today by noon Pacific Standard Time. Transaction # for the original sale is [redacted]32. Thank you. - Austin A.

I sent my property through the mail, but it seems to have been lost. My payment has been pending for almost a week now, and it has been a month already. Please release my funds into my account. The payment has been pending since last Monday. I don't understand why there is a delay. I paid for quick deposits, so waiting over seven days doesn't make sense. Please address this issue promptly. Thank you.

I sent my package to the given address with the provided pre-printed shipping label on May 20th. Unfortunately, it was marked as "no such address" upon arrival and returned to me. After your investigation, you confirmed responsibility and promised to compensate me for the lost item. However, it has been seven days since you initiated the payment, and it still shows as pending in my OfferUp account. I contacted my bank, and they have not received the payment. I request a clear receipt confirming the transfer of funds to my account. I prefer a direct transfer confirmation rather than an ambiguous pending status on my account. I find this delay and lack of transparency frustrating, especially after successful transactions with other buyers.

Hello, my name is Liem Che from Sacramento, CA. On June 23rd, I purchased a Men's Seiko watch from Mr. Marcus Peters in an OfferUp listing for $40. We agreed on $20 plus $4 for shipping, totaling $24. After sending the payment via CashApp, I asked him for a shipping confirmation, but there has been no response. Despite numerous calls and messages, Mr. Peters has not replied. I suspect this might be a scam. I am reaching out for assistance in resolving this issue and either receiving the watch or a refund. Mr. Marcus Peters is located in FL, is an older gentleman over 60 with white hair, and can be contacted at [redacted]. Your help in this matter is greatly appreciated. Thank you, Liem. Contact me at [redacted]. Thank you for your prompt attention to this matter.

I bought a 3D printer on OfferUp from a seller who claimed to have used it for only a month before losing interest. Unfortunately, I discovered that the printer had actually been used for [redacted] hours, which seems unlikely for a beginner within just a month. I feel deceived because of this discrepancy. I had already left a positive review for the seller, and now I am unsure how to amend it.

J. Cole accepted my offer to ship the shoes, and I paid for both the shoes and shipping. He mentioned they would be shipped once he figured out how to get them picked up. When I inquired about the shipping method, he responded, "I am shipping them," which was confusing. On June 19th, he reassured me, "Don't worry, they will be shipped to you. I got you." He also mentioned having the pick-up schedule and that they would be shipped soon, saying, "I got you." Despite this, there has been no further communication from him. I mentioned that if he didn't want to go through with the sale, he could return the money. Unfortunately, I have not received any response from him. My name is Robert Thompson, and you can reach me at [redacted]. Please advise on what steps I should take next. Thank you.

Hello, my name is Liem Che from Sacramento, CA. I encountered an issue on June **. I recently purchased a men's Seiko watch from a seller named Mr. Marcus Peters on OfferUp for $**. I negotiated the price to $** plus $* for shipping, and he agreed. On June **, I sent him a total of $** through CashApp. However, he only received $**. I asked for the shipping confirmation, but he did not provide it. When I tried to contact him, he did not answer my calls or messages. I suspect he may have scammed me. I reported the issue and now seek assistance in recovering my money or the watch. Mr. Marcus Peters is located in FL, and his phone number is ***-***-****. He is an older man with white hair. I hope to resolve this matter promptly. Thank you for your help, Liem ***-***-****. I have never experienced this problem before.

I was communicating with a seller on OfferUp about picking up an item. We agreed on the sale, and they marked the item as SOLD. This action blocked our messages, and I didn't have their phone number as we were using the app to communicate. We were just about to confirm the time and address for the pickup when the messages got cut off. I want to let the seller know that I didn't ghost them, but I can't contact them now. I don't think they realized marking it as sold would stop the messaging, and I wasn't aware of this either. How should I reach out to the seller to explain the situation?

Hello, I have had a listing on OfferUp for three to four days now, but I am not receiving any responses. I am frustrated with the lack of support from the customer service team despite reaching out multiple times. I have not violated any rules to my knowledge and have even restarted my phone, but I am still not getting any views. I am 68 years old and not very tech-savvy, but I just want to sell my items. It would be great to receive some assistance so I can start getting views on my listings again. Thank you.

I received a pair of Coursair headphones instead of the shoes I ordered. I waited for four days for the delivery, only to find a small box that clearly couldn't contain size 11.5 shoes. Opening it was truly disappointing. I feel let down and deceived for the second time on OfferUp. This seller has likely no intention of issuing a refund, so I will contact OfferUp support. It's frustrating dealing with sellers who try to take advantage. I will pursue a refund for this upsetting experience.

I purchased an item on OfferUp and returned it via USPS as the seller misrepresented it. The package reached the seller in time, as confirmed by USPS tracking. Despite this, OfferUp claims it wasn't returned promptly and denied my refund. I possess evidence of the successful delivery and seek a resolution. I don't wish for the seller to retain the funds as the item is no longer in my possession. I urge OfferUp to review the USPS delivery status and issue the refund accordingly.

I recently sold a Nintendo Switch and shipped it on July 17th. The buyer received it on July 21st, but the app has not updated to show that it has been shipped. I have not received my payment yet and there is no option to inquire about it in the message thread. The buyer texted me on July 21st thanking me for the purchase, but has not responded to my follow-up messages asking if everything is working. I also asked if he notified OfferUp about receiving the item with no response. I am simply looking to receive my payment promptly.

Hello, my name is Alexander Coussoule. I recently sold a transformer toy on OfferUp, and it was received by the buyer on Friday. However, I have not yet received the payment owed to me. I have tried contacting your customer service multiple times and sent several emails, but I have not received any response. I expect the funds to be deposited into my account promptly. If I do not receive the payment soon, I will have to escalate this issue to the Better Business Bureau. I understand that there may have been some delay due to the weekend, but the payment should have been processed within three days. Please take immediate action to resolve this matter. You can reach me at [redacted]. I have faced payment issues in the past with your company, and I want to ensure that this gets resolved promptly to maintain my trust in using your platform for future sales. Thank you.

I bought an iPhone 12 Pro, and the seller is at USPS ready to ship it, but they are having issues printing the receipt and shipping because every time they accept the offer, it says the payment was declined. The payment has failed multiple times. I added my debit card to my payment methods, and I have sufficient funds in my account to cover the cost. The seller mentioned they reset their OfferUp account, but the transaction is still being declined. They advised trying these options: 1. Pay safe card 2. Contact support 3. Choose another payment method 4. Try another card

Hello, I recently bought Yeezy shoes from a seller named "DrummonDiana" for $[redacted].24. My money was deducted from my account, but the listing was a scam. OfferUp closed the seller's account and removed the listing. I was informed my order arrived, but nothing was in the mailbox. The listing was suspicious from the beginning, as the photos showed new shoes with tags but were listed as used. The seller never responded to my messages. I believe I've been scammed and would like a refund. Thank you, G.S.