OfferUp Customer Service Issues

I recently bought a miter saw from Michael Darvin a week back. He had purchased it for $[redacted], used it once, and decided to sell it for $85 in cash on the same day. He showed me the Home Depot receipt, which was on a card. However, I realized that the saw was a 4-inch cut whereas I needed a 6-inch one. Upon checking at Home Depot, I found the exact saw brand new in a box for only $65. The store would only offer me $65 in credit based on the receipt's value of $[redacted], refundable to his card within 90 days. I intended to buy the correct 6-inch saw for $[redacted], hoping for a $[redacted] credit. I tried to contact Michael Darvin from Southwest Ranches in Davie, FL through the app to sort out this issue, but he has not responded. I believe both of us could benefit if he returned the saw for $[redacted] at Home Depot. I am trying to reach out to him for assistance, but he is not replying to my comments on the app.

I used my own USPS label to ship an item, but the customer received it without paying me. The shipping cost was $25, but I only paid $11.70. The transaction (#[redacted]42) was canceled by OfferUp because I didn't use their shipping label. Despite the buyer not being refunded, I haven't received any payment. I've tried contacting OfferUp through calls and emails but haven't received a response. The buyer confirms he hasn't received a refund, and I'm left unpaid even though they got the item. It's frustrating that OfferUp isn't addressing this issue, and I'm at a loss for how to resolve it.

I am Webster Lucas. I posted an ad on OfferUp. On November 26, [redacted], David Martinez visited my apartment and deceived me into thinking he made a fake payment of $1,[redacted] on Cash App. Customer service confirmed it was a scam as David's bank (allegedly Wells Fargo) did not complete the transaction. David never intended to pay for the rims; he exploited my age, being almost 70 years old. I am concerned about how many others he has deceived.

I have been charged by OfferUp for promoting my ad, but the category system is not displaying my BMW motorcycle correctly as it falls under "auto cars and vehicles." I have contacted them via email multiple times with no response. I am requesting a three-day promotion extension once my ad is correctly displayed. OfferUp lacks a visible phone number, and I prefer a Friday-Monday promotion extension during the weekend. Thank you, S. Swenson.

Hello, My OfferUp account linked to [redacted] has been deactivated. I believe this action is incorrect as I have successfully completed numerous sales over the past 6 months, receiving positive feedback with 18 five-star reviews. I am a teacher supporting my family, and this platform has been crucial for my income. Unfortunately, my attempts to resolve this through customer service have not been fruitful. I trust that you will empathize with my situation and reconsider your decision. Your assistance would not only help me but also bring joy to my wife and children. Thank you for your understanding and potential support.

My OfferUp account linked to emrull****[redacted] has been closed, and I believe this is an error. Over the past six months, I have successfully completed numerous sales with all my customers expressing satisfaction. I have received 18 five-star reviews, and as a teacher supporting my family, this platform has been essential for me. Unfortunately, I have been unable to resolve this issue as automated responses are the only ones I receive. I hope you can empathize with my situation and consider reinstating my account. Your cooperation in this matter would not only bring relief to me but also happiness to my spouse and children. I appreciate your understanding and assistance. Thank you.

Order number [redacted]14 for an Oculus Quest 2. I contacted the seller regarding a scratched lens issue making the screen blurry. Seller replied after the two-day return policy deadline but agreed to a refund if I ship it back. I'm waiting for a shipping label to send it today. Seller's name is John Bassett. I've tried reaching out via email, Facebook, Instagram, and phone with no luck. Urgently need assistance with the shipping label. Thank you.

I recently tried to log in to my OfferUp account and was informed that it had been disabled due to an alleged violation of the community guidelines. I was taken aback as I have always had a positive experience on the platform - maintaining a five-star rating and being on good terms with my customers. I reviewed the guidelines and couldn't find any reason applicable to me. This situation is particularly distressing for me as I am currently going through a difficult breakup and have had to take legal action against my ex. I sincerely hope this issue is not related to that. I am seeking clarification on why my account was disabled and would appreciate any assistance in resolving this matter.

I recently made a purchase on OfferUp using the "Buy Now" feature for a MacBook Air M2 13.6 [redacted] from seller "Cajekri." After exchanging messages with the seller, they requested my phone number for shipping, but I explained that OfferUp handles the shipping information. Since the seller hasn't accepted my offer and is not responding to my messages, I believe it may be because they are new to OfferUp and unfamiliar with the process. I'm hoping OfferUp can reach out to the seller to guide them through the steps so we can finalize the sale.

I shipped a package last week after confirming with the buyer. However, after it was sent, communication stopped, and I am unable to reach them. The OfferUp app states the buyer has 2 days to inspect the item, but even after this period, the status remains as "set up deposit account to receive payment." I am frustrated as I had already done this before shipping. The lack of communication from the buyer and the ambiguity in the process is making me question if I have been scammed. The item I sold in-store is valued between $[redacted]-$[redacted], but I listed it for $[redacted] on OfferUp. Despite this, it seems that after shipping fees, I will only receive $77.

I have tried reaching out to Nina from Phoenix, Arizona regarding the Bennett 5 light pendant priced at $30. However, despite my four messages, I have not received any response. The messages show as delivered but not read. I am wondering if Nina is still active on Offer Up and if the lighting fixture is still available for purchase. It has been five days since my initial message.

Hello, I purchased a sack purse from Delia on December 21, [redacted]. Initially, everything seemed fine, but the next day she informed me that the purse had been sold to someone else on a different site. She mentioned that if it wasn't sent to me, the purchase would be canceled, and I would receive a refund. It has been a month now, and I still haven't received the refund. Additionally, I noticed that the purse is still listed for sale on the app despite her saying it was sold. I am unsure what is happening, but I am eager to get my $[redacted].30 refund back on my debit card. I have also informed my bank about this situation. Thank you for your assistance.

I have been trying to reach out for assistance regarding my frozen ratings and feedback counter for the past 10 days. Despite numerous emails over two weeks, it remains unresolved. I am solely seeking to resolve the frozen counter and have reached out through various channels like phone support, chat support, and email, with no response. Ensuring this issue is fixed is crucial for my sales and site traffic as OfferUp benefits from the transactions I make. I hope to receive the necessary help soon. Thank you. 1/31: Update: My only request to OfferUp remains the same - to fix my ratings counter. Despite multiple attempts, calls are not returned, and I have sent around 14 emails in the past two weeks with no success.

I bought a Ray-Ban item from Trevor Forsey. After paying, he informed me he had sold the glasses to someone else and I was scammed. I've emailed your company multiple times for a refund but have been ignored. I lost $56.64. If you check the conversation about the purchase, you'll see he sold it to someone else and won't refund me until I ask. I have order No. [redacted]5. My email is [redacted], as [redacted] doesn't work. Please reach me at [redacted]. My name is Andrew J. De Jesus. I contacted your legal department with no reply.

I have some antiques I want to sell through your company. I completed the application on my iPhone and was prompted to include my credit card information. Despite showing that Amex was accepted, upon entering it, it was declined. The application assured that the card details would not be utilized. After the Amex rejection, I entered a Visa card that was accepted and then immediately charged $39.99. I managed to halt the transaction. Is this the standard procedure for conducting business with your company?

I listed my car for sale, a [redacted] Chrysler [redacted], about 4 or 5 days ago. After posting it, I couldn't find the ad. Assuming it needed time for approval, I waited. The following day, it still wasn't visible. Checking my dashboard, it confirmed it was posted; however, I couldn't locate it. On the 3rd day, a quick notification informed me it was on Offer Up. Surprisingly, I searched but couldn't find it there either. Despite my efforts, it remained elusive. On the 4th day, seeing 11 views on my dashboard, I still couldn't locate it. Starting to wonder if I mistakenly categorized it under something else, I am puzzled. Can anyone assist me in resolving this? The ad was posted on February 7th, visible somewhere, but remains a mystery to me.

I would like to report an unfortunate incident where I fell victim to a scam on this platform. I am deeply disappointed by how this system operates. It seems individuals can deceive sellers by pretending to be legitimate buyers, then after receiving the items, they file complaints to get refunds, essentially stealing the products. The company holds onto the payment for a couple of days, giving these scammers an opportunity to exploit the situation. In my case, not only did I lose my belongings, but the payment was also canceled, leaving me with no resolution or even a way to contact the scammer. I am left wondering where my money is and why these fraudulent activities are allowed to persist unchecked. I expect better security and assurance from this platform.

I received a shipping label from AOL in code, making it impossible to print. The customer urgently needed the item for her dog after surgery. This was my first time shipping, and I wasn't sure how to proceed. I decided to send it to her at no charge via Priority mail. I also updated my email for future sales to [redacted]. The item in question is a dog lift with item number #[redacted]06. My old email was [redacted], but I have since changed it. Now I am being told that I will not receive payment. Despite gifting the shipping to Leslie, I am frustrated as I will not be compensated for the item. It seems like I am at a loss in this situation. - Ruth Sanchez

Hello, I recently completed a sale through shipping but am having trouble locating the option to track my payment. Initially, I mistakenly added my credit card and then removed it, replacing it with my debit card. However, I mistakenly removed the correct debit card, thinking it was incorrect. When I tried to re-enter it, I kept encountering an error message. The app shows Apple Pay as my primary payment method, yet the website indicates I have no payment method on file. When checking for the payment tracking feature, it prompts me to add a deposit account. Despite Apple Pay displaying in the app, adding a deposit account is still required for the sale. I only wish to re-add my debit card, the same one linked to Apple Pay, in order to receive payment promptly. I require assistance to resolve this issue swiftly as I am planning to ship the item to the post office this morning for scanning. Following the resolution, how soon can I expect to receive payment, especially with the fast track option? I made the sale on Friday, so ideally, I should receive the funds today once it's scanned. Your urgent help is greatly appreciated as I need these funds for my rent.

Hello, my name is Zolton. I recently made an offer to purchase a Rockford Fosgate [redacted] amplifier from Benjamin Staxon. However, after checking the shipping status on the OfferUp website, it seems that the item hasn't been shipped yet. I noticed that a label has been created for shipping, but there has been no further activity to indicate that it has been sent out. I had the money deducted from my account upon purchase, so I am concerned about the status of the shipment. The website mentions that the product should be shipped within three days, but due to the lack of updates, I am unsure if the seller has changed their mind about the sale. Could you please verify if the item is still available for purchase?