Norton AntiVirus Customer Service Issues

AUTOMATIC RENEWAL STATUS UPDATE YOUR PRODUCTS Norton™ [redacted] Deluxe Renewal price: [redacted].99 CAD Serial number: XFGFJ4GJ3HQ9 Norton™ Utilities Ultimate Renewal price: 69.99 CAD Serial number: XBJQX7Q2KHR6 Your subscription was renewed on 12/21/[redacted], and your subscription extension is currently being processed. Your PayPal account listed below was automatically charged [redacted].20 CAD on 12/21/[redacted] for another year of protection. You should have also received a billing confirmation email directly from PayPal regarding this transaction. BILLING INFORMATION Order number: AP[redacted] Name: Georges G. Account ID: [redacted] Subscription amount: [redacted].98 CAD Tax: 26.22 CAD Total amount: [redacted].20 CAD Please note that we have updated our terms of sale regarding payment conditions, credit card transactions, product and service usage rights, contact details, etc. The updated terms take effect on the specified date. CANCEL THE RENEWAL FROM 12/21/[redacted] TO 12/21/[redacted] AND REFUND THE AMOUNT OF [redacted].20 CAD --- M.G. Gaudreault--- I AWAIT YOUR RESPONSE AND REFUND.

Today, I have canceled my Norton [redacted] subscription's automatic renewal. Unfortunately, I found the available cancellation reasons did not match my specific situation. I suggest adding an "OTHER" category with a [redacted]-character explanation box to gather more detailed feedback from users. This could help identify and address any underlying issues efficiently. I will continue using Norton but will manually renew to avoid the automatic service. Thank you for considering this option. Bill Moncur from BC, Canada.

After contacting Norton via chat this afternoon to verify if my HP computer is protected by Norton, I followed the instructions given to me. However, after Norton started doing updates and an analysis, it got stuck. I was advised to uninstall and reinstall Norton, which I tried to do. During the reinstallation, it showed that I have a Trojan and need to use fyre a... to remove it, even though I should have Norton. I shut down my computer, and when I turn it back on, it says there's a problem and I need to reinstall Windows 10, which was already on my computer, and now I can't access my home page.

I have been receiving emails from someone claiming to be Norton, but I am not a Norton customer and have Apple security instead. I want to let Norton know that there is an impersonator. The latest fake email I got says my Norton Security subscription was renewed for USD [redacted].99. The message provides contact numbers and an order ID. I just delete these emails right away.

I recently spoke to a representative in Connecticut, Norton, regarding fraudulent charges on my account. Someone stole my identity and unknowingly used $[redacted] to purchase Norton. I was instructed to buy a $[redacted] card to receive a refund for the unauthorized charge. The representative's behavior was unacceptable; he made fun of my situation and blocked me from contacting them further, dismissing my request for assistance. This experience has been distressing, and I urge for a resolution to get my money back promptly.

I have been trying to get assistance from Norton Services for almost a month now. Initially, I was promised help and a code number, but I never received any follow-up. I have been patiently waiting for a callback, however, my cell phone is not ringing as it should. I would like to update my phone number to see if this resolves the issue. The previous number used to work fine, but now there seems to be a communication problem. If this issue persists, I may have to reconsider renewing my Norton [redacted] subscription. A customer service representative mentioned extending my service for a month, acknowledging the delay, but unfortunately, I have yet to receive the assistance promised. Your immediate response would be greatly appreciated.

I would like to cancel and request a refund for Norton. I have never used the service and do not require the protection it offers. I am currently working on a writing project without internet access and have realized I've been charged yearly fees for over five years. I have recently moved from Utah to Oregon. My new address is now P.O. Box1207, Newberg, OR [redacted]. Previously, it was PO Box [redacted], Fillmore, UT [redacted]. I have changed my name from Carolyn Engle to Carolyn Engle Henderson. Please stop the pending $63.80 charge on my Wells Fargo account, which remains the same. Kindly process this refund as soon as possible. (Note: Email address has changed from gmx.com)

Subject: Issues with NORTON Security Deluxe 5 on Windows 10 Hello, I'm hoping for some assistance with my recent purchase of NORTON Security Deluxe 5 online on January 11th. After installing it on my Windows 10 system, everything was functioning fine until I encountered problems with my Hub and had to make some adjustments. Since then, NORTON has not been working properly. Whenever I try to access my password manager, I consistently receive the following error message: "The connection with the server was closed due to inactivity. Restart the process to reconnect. Server Error - Please try again later (Error [redacted])." If anyone has any suggestions or solutions to this issue, I would greatly appreciate it. Thank you, T. Brownson

I do not have a Norton subscription, and I believe this email is fraudulent. I want to report this issue to Norton. Hello, Your Norton Family [All Device] yearly product membership has been successfully renewed and updated. You will see the charged amount reflected in your account profile within the next 24 to 48 hours. Product Details: - Invoice ID: HKU[redacted]YU - Item Name: Norton Family [All Device] - Issue Date: Feb 08, [redacted] - End Date: One year from Issue Date - Total Amount: $[redacted].71 USD - Method of Payment: Automatic Debit If you do not wish to continue the subscription and would like to request a refund, please contact our Billing Department promptly. You can reach us at: +1 – ([redacted]) – (-20) – [redacted] Thank you, Billing Department

Hello, I am Gary Phillips. Unfortunately, my partner Paul Dunford's subscription was cancelled due to his passing. I am experiencing major issues with my PC and would like to have Norton reinstated on it. I previously contacted Joe who assisted remotely, but my Internet connection is currently down on all my devices. I wish to renew the subscription in my name and Paul Dunford's name (Mr. Dunford RG 25), but I need to resolve my Internet connection first. I will reach out by phone to arrange for a technician to assist with the reinstallation once my Wi-Fi is restored. Thank you, Gary Phillips.

I'm wondering about the legitimacy of AllAroundFix as years ago, Norton flagged an issue with my computer. When AllAroundFix appeared during a process as possibly Norton-approved, they fixed the problem for a one-time fee. Recently, they called about a new issue, instructing me to open a tech file to verify the call's authenticity by looking for a TeamViewer icon. Upon not finding it, I was guided to download it, triggering a warning from Norton. The call abruptly disconnected, with subsequent silent callbacks. I deleted TeamViewer and later powered down due to suspected activity per Norton. Could there be an issue at hand?

I am trying to request a refund from Norton Lifelock, but I am having trouble utilizing their refund policy. The contact us section on their website is not functioning properly for me. I keep getting stuck in a loop when I try to log in to seek assistance. Additionally, the live chat button is unresponsive when I attempt to initiate a chat. The policy I selected is now too expensive, and it renewed before even a month had passed.

I am Suzy A., the bookkeeper for Bonnie G. Mahan, Esq., and I am reaching out regarding her account. Our records show that this account was canceled last year due to not utilizing the services. We are requesting the account be canceled, all auto draft payments stopped, and a refund of the $[redacted].99 renewal charge that was auto drafted on 01/12/22 from Bonnie's business account. Bonnie has no recollection of an online account and lacks login information, preventing us from checking the account status. The business's current information is: Bonnie G. Mahan, Esq., [redacted] Double R Blvd, Ste A, Reno, NV [redacted], [redacted], and [redacted] Previous addresses included Ridgeview Ct and Vine Street in Reno. Thank you for your prompt attention to this matter. Sincerely, Suzy A., Bookkeeper for Bonnie G. Mahan, Esq.

I purchased Norton [redacted] online from the Norton website on April 19, [redacted], and received the product key: XVGWVBMTD9PG4WQC6BXHC6XMY. After installing it on my two computers, I noticed a significant slowdown in performance. I have been frequently prompted to restart my computer, which is causing inconvenience. I wish to cancel my contract within the 14-day revocation period following the online purchase. However, I am unable to find an email address to contact Norton for this purpose. I am requesting a refund of €34.99 to be credited to my PayPal account with an email confirmation of the transaction. Once the refund is processed, I will promptly uninstall the program from both of my computers as I am exploring alternative software providers.

I recently received this email notifying me of a charge of $[redacted].99 for a 3-year Total Security subscription to Norton. The subscription is set to be active in the next 72 hours. The email provides an Invoice ID of #3MEXNRCB-Z36RTFGVN and the Invoice Date as Thursday, 28th April, [redacted]. The payment method listed is Auto Debit from Card, and the currency is in USD. The breakdown of the charges includes $[redacted].99 for Norton360 Total Protection Antivirus, $30.00 for tax, and a total amount of $[redacted].99. If the payment was made from a bank account, it may take 48-72 working hours for the transaction to be approved. For any inquiries, I can contact Norton at +1 ([redacted])-[redacted], quoting the invoice number for reference. The email is signed by Jacob Hamley, Billing Executive at Norton360.

I received an email bill for $[redacted] from Norton for a service I did not order. The email seems like a scam or fraud because it is suspicious. It claims my subscription has been renewed and provides an invoice with a due date. The sender is listed as Sales Team <[redacted], and the recipient address is [redacted] I suggest not engaging with this email and contacting Norton directly to verify the legitimacy of the message. Be cautious of such emails and always confirm with the company before making any payments. Stay safe online.

Hello, I previously installed Norton Security software about a year ago, used it briefly, and then disposed of the computer it was on. I haven't utilized the software since. However, I noticed a charge of $64.99 was deducted due to auto-renewal. Please find the details below: Serial number: XGHCB8WJRJ49 Order number: AP[redacted] Name: M. D. Wijesinghe Account number ending in [redacted] Total amount: USD 64.99 I kindly request the cancellation of the renewal and a refund of the deducted amount to my account. While I may have received renewal emails, they were not in English, so I couldn't understand them. Thank you.

I wish to bring to your attention that there are individuals misusing your reputable company's name to deceive innocent people out of their money. Recently, I received an email confirming a Norton purchase which I did not make. The email included a customer service number which I called, only to discover it was a scam resulting in a loss of $30,[redacted].00. These scammers claimed to work for your company, specifically in the cancellation department, to gain my trust. Unfortunately, I fell victim to their scheme and now not only lost my money but also access to my computer. It is important that you are made aware of this situation and the fraudulent use of your company's identity. Please do not hesitate to contact me for further details. My email address is [redacted] I can provide you with additional names and numbers if needed.

Good morning, this morning, hastily, I left my PC unattended while browsing to purchase your antivirus that can eliminate the virus that has infected my phone since yesterday. Due to my carelessness, my 8-year-old niece must have tampered with the device because at 11:00 an unauthorized charge of €58.99 appeared on my bank statement to your benefit. I kindly request to be contacted via email to receive advice on which antivirus to install and to be refunded the excess amount. Please inform me urgently as I am concerned about the current virus situation. Thank you, Paolo Bezze cell. +[redacted]66. Email: [redacted]

Gentili sig.ri, Vorrei informarVi che oggi è stato addebitato, tramite PayPal, l'importo di € [redacted],98 per il rinnovo automatico dell'abbonamento Norton. La somma è stata addebitata con un anticipo di almeno 30 giorni rispetto alla scadenza effettiva e senza alcun preavviso. Personalmente ritengo inappropriato tale addebito poiché superiore agli importi pagati in precedenza e non sono stato avvertito dell'importo. Desidero richiedere il rimborso immediato dell'importo per avere la possibilità di scegliere autonomamente il prodotto desiderato e necessario. Grazie e distinti saluti.