Norton AntiVirus Customer Service Issues

Order Confirmation – Norton Hello Thelma S., I received Order Number NP[redacted] for $21.64 has been successfully processed. Your order details are securely saved in your NortonLifeLock account. I recently made this payment as I do not authorize any company to withdraw from my account. This purchase covers the remainder of [redacted] and all of [redacted]. I am quite upset after receiving a threatening email from Norton, as I always pay before my subscription ends. No company is allowed to automatically debit from my account without my approval. If I had not already paid the amount requested, I would cancel my Norton subscription. --- Dear Thelma S., Greetings from Norton! We appreciate your ongoing support as a member of Windows Defender Protection. Your Annual Maintenance Service for 24 months with Windows Defender Protection is expiring on September 15, [redacted]. Please note that your account with Norton- Windows Defender is set to auto-renew. An amount of $[redacted].99 will be deducted from your account, with the transaction reflecting on your account statement within 8 hours. Order ID: FW[redacted] Amount: $[redacted].00 Service Tax/Charges: $35.99 Total: $[redacted].99 I find this amount completely unreasonable and will not authorize such a deduction. Please refrain from debiting my account without my explicit consent.

I am experiencing issues with Norton [redacted] as it is not connecting to the internet. Despite having to uninstall and reinstall it once already within a week of purchasing, I am encountering a similar problem again now. This has become frustrating as the program was working well until recently. As a full-time online student, I cannot afford to spend time troubleshooting this. I would appreciate it if this issue could be fixed promptly. Otherwise, I may have to seek an alternative solution or request a refund if necessary. I hope for a resolution soon, as the product is currently not meeting my expectations. Thank you. - Julia H.

I am experiencing issues with an unsecured network named TPLinkExt2_2G-4G that is causing interference with my Assurance Wireless phone. Whenever I insert my SIM card, the network somehow connects to my phone without my consent. To prevent further hacking, I have to ensure my TV is turned off and then promptly remove the SIM card from my phone to stop the unauthorized access. This situation is concerning, and I am looking for a solution to resolve this security breach quickly.

Today, I received a suspicious email claiming to be from Norton Anti-Virus, though I don't have a Norton account. The email had misspellings and asked for payment information. The return address was "BILLING-TEM_NORTON" from "[redacted]" I called the number listed but the representative's misspellings made me suspicious, so I ended the call and reported the email to Norton. The email stated that my membership had been renewed for $[redacted].98 and provided an invoice with various charges, asking to contact them at +1 ([redacted]) - [redacted] - [redacted]. The email also included an Invoice ID: #[redacted]S and referenced an order no/Reference no – #36-[redacted]1D.

I have been receiving numerous emails similar to the one below. Here is the latest one: From: [redacted] Dear Valued Customer, Your one-year NRTN Antivirus Subscription has been successfully renewed and updated. *The payment will be reflected in your account statement in the next 2 to 4 hours.* _PRODUCT INFORMATION_ ------------------------------------------------------------------------------------------------------- Invoice ID: NOR25252AP5 Item Name: NRTN Total [redacted] ------------------------------------------------------------------------------------------------------- Order Date: 13th October [redacted] Expiration Date: One year from the Date of Purchase ------------------------------------------------------------------------------------------------------- Amount: $[redacted].56 Payment Method: AUTO-REPAY *If you wish to request a refund, please contact our Billing Department at your earliest convenience. You can reach us at +1 ([redacted]) - ([redacted]) - ([redacted]). Warm Regards, Billing Department

I am seeking assistance due to a challenging situation. I have been facing issues in maintaining my Norton memberships as my partner interferes with them regularly using funds from my Social Security. I appreciate the professionalism of the customer service representatives when I call for help. It's reassuring that they ask for my permission to proceed with sharing personal and financial information knowing someone might be listening in. Despite feeling anxious, I provide the necessary details as my partner has access to my information through spy apps on my phone. I kindly request immediate assistance to ensure the new Norton package is installed correctly on my devices. Your support is crucial to me during this time. I value my privacy and confidentiality, especially regarding sensitive matters about my partner. Your help is greatly appreciated. Thank you.

I am facing difficulty signing in as my phone was compromised and I had to get a new one for security. Now, I can't update my account because I'm being prompted for a 2-step verification code that is being sent to the old, compromised phone. This is extremely frustrating as I need to update my phone number on the account but I'm unable to do so. I've tried to seek help via telephone or chat on the website but haven't had any success. This situation is leaving me very dissatisfied.

I received an email regarding the renewal of my Norton Anti-Virus Protection, but the call-back number provided seems to be invalid. I want to clarify that I did not authorize any charges and do not wish to continue this service. I would appreciate it if the company could refrain from charging my account and investigate this matter further to identify the impersonator. Thank you.

I have been receiving suspicious emails daily pretending to be from Norton Antivirus Support. I have not clicked on any links or contacted the provided support phone number because I suspect these emails are fraudulent. Here is a sample of the message I keep receiving. The phone number may vary. I would like some advice on how to stop these recurring emails. SUPPORT +1[redacted] Dear Customer, Here are the payment receipts for your antivirus and antimalware software renewal on your devices. Payment Status: Successfully Processed Amount: USD [redacted].99 Payment Mode: Direct Debit Invoice No: TR-[redacted] Delivery Status: Renewed for 2 Years The charged amount will be reflected on your bank statement within 24 hours. If you have any questions, please call us at +1[redacted] with your invoice number for assistance. Thank you! Norton Support Unsu

I have received 5 emails from different individuals claiming to be Norton Antivirus, stating various amounts totaling $1,[redacted].49 for antivirus renewal. To verify the validity, I contacted my credit card companies to confirm no unauthorized charges were made. The suspicious nature of these messages leads me to believe it is a scam. I am willing to forward the emails to you to investigate further. The emails contain names, email addresses, phone numbers, and a request for a refund by contacting "Refund & Settlement" with different phone numbers listed. These numbers do not match those officially associated with Norton Antivirus, suggesting a potential scam.

Yesterday, on 11/22/22, I reached out to Norton sales to inquire about my account status. After a lengthy wait, I spoke with a person named Paul. I explained my query, and he immediately suggested scanning my system, which I agreed to. Throughout the process, I could observe the scan. Upon completion, he mentioned that someone else might have been using my system. Following a few more waits, the last one lasting about 30 minutes, he shared a story of someone getting scammed for $[redacted]. Subsequently, Paul informed me that I have basic Norton [redacted] and proposed upgrading to the advanced version for either 3 years at $[redacted] or 5 years at $[redacted]. Although the costs were shown as annual amounts, he was evasive when questioned about the payment frequency. I informed him that I needed time to consider and would visit the website to decide. Paul insisted that I could only make the upgrade during that call and not online. The conversation left me feeling uneasy and suspicious, leaning towards seeking alternatives due to the unprofessional nature of the discussion. Thank you for your understanding.

I recently noticed a charge of £94.99 from Norton on 29/11 on my bank statement. I do not recall subscribing to this service, but I believe it might have been set up using the bank account I had shared with my ex-husband up until [redacted]. Unfortunately, my ex-husband passed away this year, and I am unable to verify any details with him. Could you please check if there was an account set up before [redacted]? My name is Janet R. and my ex-husband's name was Philip. Since it was a joint account, it's possible he may have initiated this subscription. I would appreciate your assistance in resolving this as it is a significant amount for a service that is not being utilized. Thank you.

I have not used Norton for the past few years. I switched to Bitdefender with the Geek Squad. I got an invoice from Norton: Invoice ID: NPE9906FTLLC Product: LifeLock NPE Pro Duration: 8 Years Renewal Date: 11/25/[redacted] Amount: $[redacted].56 Payment will be debited within 24 hours. Contact +1 ([redacted])-[redacted]. Spoke to James Wilson. Unsure if Lifelock invoice or scam. Uncertain, agent said canceling would incur a $[redacted] charge. Account shows expired. Contacted Norton over 2 years ago to cancel. Please help resolve this matter.

Subject: Important Notification Regarding Your Norton Life-Lock Subscription Dear Valued Subscriber, We want to inform you that your Norton Life-Lock protection has been successfully activated as you have maintained your subscription for the past 2 years. The subscription fee has been deducted from your registered account, and the transaction will be reflected in your statement within the next 48 hours. Here are the details of your recent bill: Invoice Number: LCV[redacted]3TG Renewal Date: 6th December [redacted] Amount: $[redacted].99 USD Payment Method: Online Thank you for your continued trust in our services. Sincerely, Mia Joh

I received a suspicious phone call claiming to be from your company indicating a renewal charge of $[redacted].94 on my account. When I called the number provided (1-[redacted]), I was directed to a cancellation department where they were unable to provide any account details or payment information. They insisted that I download a program onto my computer to secure a refund due to an insecure connection. The persistent callers made it difficult to disconnect without further contact.

I received an email thanking me for renewing my Norton subscription, but I haven't had one for years. When I tried to respond, my email was rejected. I thought it might be a scam, but the charge appeared on my credit card. How can I get a refund from Norton?

I have been receiving spoofing emails like the one below: Dear Member, Your 1 Year of NORTON has been successfully processed. - The payment will reflect within the next 24 to 48 hours on your Account Statement. - PRODUCT INFORMATION - Memo Number: BFRTV241NJ Item: NORTON Antivirus Activation Date: December 15, [redacted] Expiration Date: One Year from Today Price: $[redacted].45 Billing: Auto-Renewal - If you wish to cancel, please contact our Cancellation Department promptly. You can reach us at +1 ([redacted]) - ([redacted]) - ([redacted]). Regards, NORTON Cancellation Department

Invoice Number: NRTN360GCVJFJH Product: Norton PC Security Order Date: December 13th Expiration: 1 year from purchase Price: $[redacted].99 USD Hello, I am disputing the renewal charge. Kindly refrain from processing it as I do not wish to renew. I am currently in Mexico and attempted to contact your billing department, but was unable to reach them as the number provided was incorrect. Your prompt assistance is greatly appreciated. Thank you in advance. Regards, Ilana

I received an email regarding a purchase of Norton Life Lock on December 20, [redacted], with Invoice No. [redacted]. I did not make this purchase. The provided Customer Support phone number, 1-[redacted], was always busy when I called. Please correct this error in the invoice and remove any purchase order. The email mentioned a payment with a Visa card but did not specify the card number. I will contact my bank about this unauthorized charge. Please verify the Visa card number used for payment to check for any misuse. Thank you in advance for your swift response.

I received an email stating that I purchased a Norton LifeLock with invoice [redacted], but this is inaccurate as I have not made any purchases from Norton. Please contact me at 1-[redacted]. The email mentioned payment with a Visa card, yet no card number or purchase date was provided. If I do not receive a response or a call, I will proceed to contact my bank today. This seems to be a mistake, and I appreciate a swift resolution. Thank you in advance.