How Do I Cancel My Account with Norton AntiVirus?

Introduction

Norton Antivirus has stood as a defender against cyber threats for many decades. With a robust reputation for protecting devices from viruses, malware, ransomware and hacking, Norton has expanded its services to protect your data and identity on the internet.

However, circumstances change, and if you no longer need Norton's protective service or wish to explore alternatives, canceling your subscription and closing your account are your next options. Follow these steps to cancel your account with Norton Antivirus.

Sign In to Your Norton Account

Begin the cancellation process by signing in to your Norton account. Navigate to the official Norton website and log in using your details. If you don't remember your login information, use the account recovery options.

Access My Account

Once you sign in, locate and click on the "My Account" section. This gives you access to your account settings.

Find Subscription Details

Within the "My Account" section, identify your current subscription details. Look for options related to subscription management, such as "Cancel Subscription Renewal" or "Unsubscribe." You'll find these options next to or below the subscription you wish to cancel.

Click on Cancel Subscription Renewal or Unsubscribe

Locate the option labeled "Cancel Subscription Renewal" or "Unsubscribe." Click on the respective button to initiate the cancellation process. If you encounter any challenges, refer to Norton's support documentation or reach out to its customer service for assistance.

Confirm Cancellation

After clicking on the cancellation option, a confirmation prompt will appear. Confirm your decision to cancel the subscription. Be sure to read any additional information it provides during this step.

Review Refund Eligibility

If you're within the 60-day window and have an annual subscription plan, you may be eligible for a refund. Familiarize yourself with Norton's refund policy to understand the conditions under which it can grant refunds.

Request a Refund (if applicable)

If you meet the criteria for a refund, proceed with the refund request process. Norton's refund policy distinguishes between annual and monthly subscriptions and add-on subscriptions, so ensure you follow the correct steps for your specific situation.

Uninstall Norton Software

Upon cancellation, Norton requires that you uninstall and delete all copies of the Norton software from your device(s). This ensures a smooth transition and avoids any potential conflicts with other security software.

Understand Main and Add-On Subscription Cancellation

If you have add-on subscriptions linked to your primary subscription, be aware that canceling the main subscription will also cancel all associated add-ons. The same refund rights will apply to the main and add-on subscriptions.

Trial Subscriptions and Refunds

For users on trial subscriptions, Norton provides guidelines for refund eligibility. Familiarize yourself with these terms, especially if you've taken advantage of a free trial.

Conclusion

Canceling your Norton Antivirus account is a process that involves a few key steps. By following Norton's guidelines, you can navigate the cancellation procedure of your account and subscription. You should be aware of any potential cancellation fees or terms outlined in the user agreement to avoid any unexpected charges. Additionally, consider alternative security solutions before canceling to ensure continued protection for your devices.