Nextdoor.com Customer Service Issues

I am experiencing difficulties with my account related to my monthly business advertisement. The name of my company is "Notch Above Handyman Remodel and Flooring." My name is Kyle Blair. Previously, I had created another page for my business with the name "Level Up Handyman Remodel and Flooring Services." Upon learning that someone already had this company name, I promptly deleted the page. However, I am currently facing an issue where my old company page is appearing when I comment on posts or tag my business. I would appreciate assistance in deleting the "Level Up Handyman" page. Thank you.

As a disabled senior, I rely on Nextdoor for support and essential services as I am isolated. Recently, I was accused of sharing harmful COVID information for the second time, which I find perplexing. Despite my efforts to encourage safety measures like vaccinations and handwashing, I feel misunderstood. As someone with severe health issues, I am fearful of the potential consequences of the virus. It's disheartening to see some individuals not taking the necessary precautions seriously. I am fully committed to promoting safety and well-being for everyone. I hope to understand what went wrong so I can rectify it and continue using Nextdoor for essential needs. Clear communication on why certain actions are considered misinformation would be greatly appreciated, especially during these challenging times.

I've been suspended by Nextdoor 5 times now. This time, it's a 30-day ban on www.nextdoor.com again. This is actually my 4th time getting the boot. The first time was for sharing about trusting in the Lord over a vaccine. The second time was for including a Bible verse mentioning God in my posts, but they reversed it when I pointed out the inconsistency. The third time was last week, which they claimed was a mistake. The fourth time was yesterday after commenting on a post about someone using their sick husband to promote the vaccine. I've emailed Nextdoor to ask for clarification and plan to challenge their decision, even reaching out to their CEO and others on Linkedin. I believe in standing up for freedom of speech. #nextdoor #cancelculture #censorship #freedomofspeech. [redacted]

I find the content on the forum to be concerning due to its racist and misogynistic nature. The moderators appear unaware of these concerning issues. Recently, a reviewer made an inaccurate political comment on a post about a charity for refugees, which is unacceptable. It seems like individuals with harmful beliefs such as white supremacists and nationalists are dominating discussion boards. This goes against the principles of inclusivity that should be upheld on the site.

I was suspended from Nextdoor for sharing my thoughts on “COVID” in response to someone else's post. Although I didn't spread misinformation, I mentioned feeling that some people are fearful and paranoid. I responded to those suggesting I get vaccinated and blamed me for the situation in our nation. I'm disappointed by the censorship as I didn't outright say anything wrong. It's frustrating to see COVID posts allowed when Nextdoor enforces such rules. I've reviewed the guidelines on "misinformation" and understand Nextdoor's stance. I request to have my account reinstated so I can continue buying and selling items as before. I'll be more of an observer from now on. This situation is concerning, resembling actions in other countries like China. Restricting speech and muting differing views should worry everyone, especially in the USA.

I am inquiring about the deactivation of my Nextdoor app. Recently, a user named Caris Muse harassed me, and although I didn't report her, I did respond to her provocations. I've noticed that those who defend themselves are typically the ones penalized on Nextdoor. I sincerely hope this user is not the reason behind my app being deactivated as I have used it to save many animals' lives by facilitating spaying and neutering. I am unable to access the app now and would appreciate a prompt response to this issue. Thank you for your assistance. - Janice Bailey

I am receiving unwanted emails from your service that I never subscribed to. Even after attempting to unsubscribe seven times and filing four complaints, I have been unsuccessful in stopping the emails. I was advised to check my settings or delete my account, but I do not have an account as I closed it over three years ago. It seems my account was reopened without my knowledge. I want my information permanently removed from your system as I do not wish to receive any more emails. I have tried to resolve this for two weeks without success and will take further action if necessary.

I am experiencing an issue on the Nextdoor app where my posts in private groups are appearing on the general feed. When I try to delete them to avoid being reported as inappropriate, the posts also disappear from the private group. I am still able to comment on others' posts but unable to make my own. I attempted to fix this by uninstalling and reinstalling the Nextdoor app from the Play Store, but the problem persists. I hope this is not due to a technical error or deliberate interference with my account.

I would like to get in touch with customer service. My phone number is [redacted], but I reside in Newbury Park, CA, not Ohio. My phone number has always been the same. I am currently in a difficult situation as I don't have enough funds to cover the money that was withdrawn from my account by your company. I authorized the payment in November, but the withdrawal took place in December. Unfortunately, I do not have sufficient funds for the December payment. I am in urgent need of assistance. Could someone please reach out to me? Thank you, Amira K. [redacted]

Yesterday, I shared some bird photos I took at the park in my neighborhood. I received a lot of positive feedback with 15 comments and over 50 reactions in just a few hours. However, today when I tried to view a new comment from an email notification, it said that my post had been removed. I'm Jeff A. from Encino Village, CA. I'm not sure if this is a technical glitch on Nextdoor's end or if there's another reason for this sudden removal.

Hello, I have had my personal account for a while and recently opened a business account. Unfortunately, I am not very tech-savvy, and now I can't find my app which had both accounts. I managed to restart my personal account, but I can't seem to figure out how to re-add my original business account that had important references saved. Can someone assist me in attaching my business account back to my personal account? Thank you in advance. Best regards, Shelley Bailes

Hello, it is important to me to receive a prompt response. Previously, I have discussed a petition and subsequently shared related information, not directly about the petition. These are distinct posts meant for public information. Ruth R consistently contacts me privately through messages and my personal email, which she knows. She accuses me of excessive posting, which I dispute, and threatens legal action, alleging I am discussing her with others. This behavior seems unwarranted and possibly unfounded. Since she reaches out privately, I am unable to report her. Therefore, I find it necessary to address this matter here. I seek clarification on whether I can elaborate on the effects of discharging fireworks on the environment after posting a civil petition and if sharing an article an organization wrote about my advocacy, which is relevant, is permissible. Thank you for your attention. L.R. - Victoria, BC, Canada

I contacted someone seeking a painter, provided 5 references, and showed photos of my work from my phone. The person is now accusing me of not completing the job, despite having evidence through text messages and conversations with my helper proving otherwise. She claimed to have contacted my references, but none of them confirmed being contacted. She even involved the police over an alleged theft of a handheld vacuum cleaner, which does not make sense given the circumstances. I have a good track record on this platform with satisfied customers who can vouch for me. I have documented proof of our agreement, text messages, and witnesses to refute these false claims. It's upsetting to see my reputation tarnished, so I am seeking advice on how to address this situation and have the inaccurate information removed.

I encountered an issue on Nexrdoor where my account, under Pat and Anne Reagan, got suspended for mentioning my late husband, Pat. I tried to explain the situation, but now I can't access my account. It is linked to an old email, [redacted], which I cannot access. I solely used it for junk mail and cannot retrieve it since Pat's passing. I'm confused about why this happened and lack the emotional capacity to deal with it. I need assistance in removing Pat's name from the account and gaining access back since I've broken no rules and have no intentions to hide anything. Please help me reinstate my account so I can handle this matter respectfully.

Your website has shown clear bias that I find difficult to tolerate. The censorship around political views and Covid medical topics is concerning and irresponsible. I fear my opinions will not be accepted on Nextdoor due to a denial mentality potentially driven by economic reasons. Please, discuss or debate these issues with me directly. However, I request that you delete my account entirely, not just deactivate it. I am open to discussing these matters privately. Please delete my account as you respond to this chat. Just to emphasize, kindly delete my account immediately. It would be appreciated if you could confirm the deletion so that I can refrain from contacting you further via this or other platforms. Thank you. - J.G.

Subject: Need Help to Reactivate My NextDoor Account I recently had an upsetting encounter on NextDoor that led me to deactivate my account temporarily. After reporting an incident and the subsequent disabling of my account without explanation, I feel unjustly penalized. NextDoor was a significant platform for me to connect with neighbors, and I greatly value the community it provided over the years. Upon trying to reinstate my account, I faced difficulties with no clear resolution. I was emotionally invested in this platform, especially given the current circumstances limiting my outdoor interactions due to COVID-19. My only companion is a female German Shepherd Therapy Dog specializing in PTSD support. I kindly request assistance in restoring my NextDoor account and addressing the situation involving the young man. I hope that by doing so, we can prevent future breaches of community standards. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding and support. Sincerely, Jim

I feel unfairly censored on ND as I defend my city against constant berating. San Francisco residents are frequently targeted with insults and blame, while I am penalized for defending us. The moderators seem biased towards right-wing views, allowing negative posts but penalizing any opposition. Anti-vaxxers and MAGA supporters freely express themselves, yet I face repercussions for simply challenging them. The lack of fairness and bias on the site is concerning. I urge the moderators to set aside personal views when moderating and uphold equality. I request to be reinstated, as my posts are respectful compared to the offensive content permitted. It is essential for ND to address these issues for a more inclusive environment.

Hello, I have been attempting to verify my Nextdoor account. My email is [redacted] I received a postcard at my home with the code but was away at a GEM show in Tucson for four days. I am now having trouble with the code ([redacted]) from the postcard. My phone number [redacted] is also not working. I have multiple properties in Washington state, but only one cell phone. I wish to join Nextdoor for my winter home but am experiencing frustrations. My emails are [redacted], [redacted], and [redacted] I suspect one of the emails may be linked to an old Seattle address we no longer own. I appreciate your help in resolving this matter. Thank you, Kathleen H.

I am having trouble verifying my account as the only option available to me is verification via postcard, with no cellphone verification option. I am not sure what I am doing wrong. Your website restricts me from posting without a verified account, and I urgently need to find a local garage door company and house cleaning service. Any assistance would be highly valued. Thank you, Michael S. Peltzman

I'm having trouble navigating the contact options on your platform. I am unable to provide the necessary information such as a verification code as I do not own a home or have a cellphone in my name. I am also unable to find an address to send the required proofs. I have spent over an hour facing dead ends while trying to contact a seller regarding an item I am interested in. It seems there are barriers preventing me from partaking in your services due to the information I cannot provide. I wonder why there is not an alternative option for sending a verification code?