Netflix Customer Service Issues

I have been a loyal customer for years. While I used to watch drama series, recently I've been seeking a show for some comic relief. The Office has been my go-to show for laughter, watched it fully about 8 times. Learning it will be removed from Netflix was heartbreaking. The Office and Parks and Rec are unique, and I'm unsure what to watch next after it's gone. The show's appeal spans all ages, and losing it may lead customers to Hulu, which offers more options and still has The Office. I'm not just complaining but curious if there are any new shows coming to Netflix soon worth watching, or should I switch to Hulu instead?

I am concerned about the significant increase in turnaround time and decrease in the number of disks I receive per month from the DVD rental service. This has resulted in higher costs for the same service. As a loyal customer, it is frustrating to experience this decline in service quality. I have already ruled out USPS as the cause after speaking with them. Despite the issues with the streaming service, I greatly appreciate the selection of DVDs provided. I hope this matter can be resolved promptly as I value the rental service and wish to continue using it for its extensive DVD collection.

I encountered an issue while editing my list and now cannot access the home page due to a site error. I attempted to use the app, Chrome, and Microsoft Edge on my laptop but the problem persisted. Trying different webpages also failed. I switched from mobile data to Wi-Fi on my phone but still faced the same issue. Restarting my computer, phone, and router, as well as clearing cookies and reinstalling the apps did not resolve the problem. When contacting the help center, the response was unhelpful, insisting it was a network or mobile data issue. Despite good Wi-Fi speeds, Netflix remained inaccessible. Feeling frustrated, I considered canceling my subscription. I am at a loss for what to do next, as all other websites work fine, except Netflix, which I could only access through Netflix Media. Please, any assistance would be greatly appreciated.

On May 27, [redacted], Netflix charged me $7.99 even though I didn't watch any DVDs. Then on June 27, [redacted], they charged my GTBank account $7.99 again. This has happened three times now since March [redacted]. I haven't used their DVD service since March, so I'm frustrated about these charges. Can someone help me get my money back? Enough is enough. Thank you. - A.J. Alarape.

I canceled my service in January, but I noticed that I was still billed $12.71 on my Visa card for February, March, and April. I previously called and got a credit for those three months, and was told there would be no more charges. However, this month I was charged again. I was informed that I was listed under two email addresses - [redacted] and [redacted] - both of which were supposed to be canceled. I attempted to call today, but after 12 minutes on hold, I was disconnected. Please issue me another credit on my Visa and ensure that my service is canceled. This repetitive issue is frustrating, and I am dissatisfied with the inability to discontinue a service I no longer require. I am reconsidering recommending your services to others.

Hello Netflix, I have been a big fan of Netflix, as has my entire family. Although I am Pakistani, I enjoy watching Indian movies. Recently, you recommended a movie to me which I found to be biased against Pakistan. I was disappointed by the suggestion as it made me feel bad. Please refrain from suggesting such movies in the future. Subject: Displeased with Suggested Movie In [redacted], the son of a fallen army major in India is recruited by the Research and Analysis Wing to work undercover in Pakistan before the war. Thank you.

Dear Netflix, I am writing to report a concerning incident regarding my account. I recently received an alarming email notifying me that my email had been changed on Netflix without my request. Additionally, I have observed an unauthorized deduction of 16 euros from my joint bank account with my husband, "Pundamale Sudeep." I did not receive any verification or security alerts regarding these changes. Consequently, my Netflix account is currently inaccessible. I suspect this activity to be the work of a hacker or fraudulent individual. I kindly request that you block my account, investigate this matter, and issue a refund of the 16 euros promptly. Thank you for your attention to this matter. Sincerely, Gowri

My debit account was compromised, resulting in unauthorized gift card purchases. Thankfully, I detected the issue promptly, canceled my debit card and obtained a new one immediately. I contacted Netflix to update my payment method due to the card change but was surprised to learn that they no longer accept debit cards. This led me to cancel my subscription. I have taken precautions by freezing my credit cards and avoiding internet use until my computer is repaired. It seems Netflix no longer values me as a subscriber, so I have decided not to return to their service in the future.

I need assistance canceling one of the two Netflix accounts linked to my T-Mobile subscription. The T-Mobile membership includes free access to Netflix with two accounts, as well as T-Mobile covering Netflix features costing up to $16.50. I was unaware of the additional Netflix account, so I am requesting to cancel it and receive a refund for the charges. These billing errors are financially challenging for me as a severely disabled individual on a fixed social security income. Kindly cancel my second Netflix account and refund the payment to my bank account that has been deducting funds, coordinated through T-Mobile. Thank you. Simone D. [redacted] [redacted]

I recently had to set up my Netflix account again because I was logged out and couldn't log back in. However, when I tried to create a new account, it said my email was already in use. I've been charged twice in the last week, and even a third time for canceling and restarting the account. I'm frustrated because I can't access my existing Netflix account. There have been instances where I didn't have enough money in the correct account, but I always paid immediately upon receiving a warning. I'm unsure why I was charged multiple times. If necessary, I'm open to canceling entirely and starting fresh. Please assist me in resolving this issue.

From the help center page, the brand on the upper left remains Netflix, which has been the usual way to return to the regular Netflix page by clicking on it. However, with the Netflix and DVD.com being two separate companies now, I think DVD.com customers like me would find it helpful if it said "DVD.com" at the upper left of the help center page. Also, there is an alert that seems to be stuck on my queue, specifically because it pertains to Blu-ray titles. Even after deleting and re-adding the titles, the alert remains, incorrectly suggesting that I could expedite the process by requesting Blu-ray titles. It would be great to have a solution to remove this banner when there are no relevant titles in the queue. – Sean M. for Julie M.

To whom it may concern, I am reaching out to request the addition of all 14 seasons of Grey's Anatomy on Netflix in New Zealand. While traveling in South America earlier this year, I found comfort in watching the show during a difficult time away from home. Grey's Anatomy is a significant part of my viewing experience, and having access to all seasons would greatly benefit viewers in New Zealand. I had only reached season 4 during my trip due to the show's length, and it became a source of solace amid the challenges of delayed flights and homesickness upon my return. I believe that making Grey's Anatomy available on New Zealand Netflix would bring joy and comfort to many, just like it did for me. Thank you for considering my request. Best, Ella.

When I find a title I want to watch on Netflix, it's frustrating to only see the latest season available while the previous seasons are missing. I understand licensing plays a role, but it hinders my viewing experience. I acknowledge the priority for ongoing shows like "Lucifer" and "Scorpion" to have the latest season, but with cancelled shows like "Syndicate," it would make more sense to have all seasons available. I suggest Netflix make all seasons of a show accessible at once or prioritize the oldest season for cancelled shows. This would allow viewers like me to watch in chronological order without needing to go elsewhere. Thank you in advance. - Edward, Netflix enthusiast

I am displeased with two shows. Firstly, "Stranger Things" and the portrayal of smoking. It is unrealistic to omit smoking as it was prevalent in the 80s. Additionally, a young character discussing attraction to another girl seems out of place considering the era's focus on understanding a new virus. It is unlikely someone would disclose such personal details to a stranger. Please focus on accurate historical depictions. Secondly, I am baffled by the changes in "Designated Survivor." The protagonist's shift from independence to a fixed ideology is disappointing. TV shows should aim to entertain a wide audience, rather than favoring a particular viewpoint. Please prioritize customer entertainment over pushing political agendas. I rarely voice complaints, but this trend is concerning.

I am disappointed that my card has not arrived within the 7-day grace period provided for updating my account. I am heavily pregnant and being without the card is frustrating as it is my only means of passing time. Other companies go the extra mile to assist their customers in similar situations, and I expected the same from you. Please expedite the delivery of my card as soon as possible to avoid any further inconvenience.

I've been attempting to reactivate my membership, but I keep receiving a message that my card is invalid. I believe this issue might be related to a past incident where I canceled my service over the phone with a representative. Despite the cancellation assurance, funds were still deducted from my bank account. Consequently, I contacted my bank to block any further transactions. I suspect this is why there is an error showing non-payment on my account. Can this be rectified?

Hello, I noticed that my account was upgraded recently without my authorization. Although I have already reset the password and logged out all devices, I am concerned that my account may have been hacked. Could you please provide me with the IP address used to request the upgrade so I can investigate further and potentially enhance the security of my router? Additionally, I would like to clarify if exceeding the maximum number of concurrent users will trigger an automatic upgrade of my account. Thank you in advance for your assistance.

I am writing on behalf of Partha Majumder, my son-in-law, regarding our Netflix subscription. For the past few months, I have been paying the monthly renewal fee of Rs. [redacted] from my Axis Bank account at Tollygunge branch in Kolkata. However, for the last three weeks, we have been unable to access our Netflix account despite the Rs. [redacted] deduction made this month without our consent. It is concerning that even after the deduction, we are still unable to use the service. -Arunava Ghosh Dastidar, Contact Number: [redacted]

My account was compromised, and unauthorized changes were made to my account information. Despite my requests, the issue was not resolved, and my account was canceled without confirmation. I expect confirmation that my account has been closed and that all my payment details have been removed. The security breach was alarming, and I expect better measures to prevent such incidents in the future. It is crucial to investigate thoroughly to avoid similar situations and not shift blame onto customers.

Hello, on July 6th, [redacted], I canceled my Netflix subscription. I received a confirmation email stating that my membership would be canceled on Monday, July 8th, [redacted]. Despite canceling, I am unsure if my account has been properly closed as it seems I can still access Netflix.