Netflix Customer Service Issues

I just discovered that your streaming service is removing several highly popular television shows, and I am very disappointed. Although I understand I don't have a say in these decisions, I am a daily user who enjoys watching shows like The Office, Riverdale, and Friends on your platform. The removal of these three extremely popular shows has upset me. It's disappointing, Netflix.

I have noticed additional charges on my billing statements beyond my streaming and DVD fees since January. Despite contacting customer service, the charges do not appear on my account, and the only suggestion was to dispute the charges with my credit card company, which is challenging as I am unsure of the correct amount. I am seeking a solution to prevent these unauthorized charges from reoccurring without having to cancel my account.

I would like to request the addition of several shows to Netflix to enhance my viewing experience. Here are the shows I am interested in seeing on Netflix: 1. "The Suite Life of Zack and Cody" and "The Suite Life on Deck" 2. "Hannah Montana" 3. "Good Luck Charlie" 4. "iCarly" 5. "Wizards of Waverly Place" 6. "That's So Raven" 7. "Victorious" I believe that adding these shows would attract viewers of all ages. Many college students and young adults would appreciate the opportunity to watch these nostalgic shows. By including these and other programs that appeal to young adults, Netflix could potentially increase its subscriptions and retain existing customers. Thank you for considering my suggestions.

I've had a standard Netflix account since [redacted], paying $7.99 per month. Recently, the price has increased to $13.99, and after speaking with Ana at the customer service number provided, I was given conflicting information about the pricing. Despite being located in Canada, the amount quoted varied during the call, and I was told I would have to pay the higher price. I am requesting a reasonable increase in line with previous agreements and am willing to provide screenshots of my billing and the price increase notification. I hope for a resolution soon.

I am writing on behalf of Michael Riley, for whom I hold Power of Attorney. Recently, I discovered he has been making monthly payments to your company. Michael has been in a nursing home for about two years and has no memory of signing up with you. He may have done so in the past, but he wouldn't recall. I have spoken to the bank, and they informed me that only your company can cancel this debit. Michael has been paying for a service he hasn't used for at least two years. If needed, I can provide my email to discuss further. Michael used to live in Mandurah, Western Australia. Unfortunately, I don't have any reference numbers to share with you. I await your response. Sincerely, Marian Jasper.

I would like to request a show. I have been friends with my group for about 6 years, and we have videos showcasing our daily adventures such as partying, trying our hands at various experiences, and documenting friends in the army. Recently, I found out I am bipolar, which led to a week-long stay in the mental health unit of the hospital. Despite the ups and downs, we believe our lives are captivating and worthy of a show. One of the males in the group calls themselves a Dirty South Boy since [redacted], with their own Instagram and skate line. We have faced challenges like our best friend's recent overdose, and we believe our story of experiences, mistakes, and life lessons will resonate with viewers. We are eager to compile our videos and photos for a documentary-style show. We hope for an opportunity to share our journey and possibly inspire or caution others. Best regards, K.W. Forest City, NC [redacted]

To whom it may concern, We've been facing issues accessing Netflix for the past three months despite reaching out to tech support multiple times. Unfortunately, the problem persists unresolved. As a next step, I'm reaching out to SONY TV as we haven't received the necessary assistance from your end. It would be appreciated if the last three months' rental charges could be refunded to our account promptly. We are seriously considering cancelling our subscription if this matter is not addressed promptly. Thank you for your understanding. Regards, Joanne & Kirk S.

Hello, I recently began using the Netflix app. As far as I know, there is supposed to be a one-month free trial before starting monthly payments. When I tried to sign up, I was asked to make a payment. I thought it was part of the free trial process. However, after a day, I received an error message stating that my account was on hold due to a problem with my last payment. I made the necessary updates to my account as requested, but I was charged twice, totaling $17.98 ($7.99 and $9.99). I have attached my debit alerts for both transactions. Please advise me on how to get a refund and help me resolve this issue. I can provide more information if needed. Thank you.

I apologize for the email address confusion. Previously, we used [redacted] for Netflix with Direct TV. Currently, with Dish Network, we are using [redacted] for Netflix under Bonnie Manear. Despite making changes with customer support to prevent any issues, it seems the email addresses have become mixed up. I am receiving emails from Netflix indicating logins from various locations like Lima, Peru; Hanoi, Vietnam; Ho Chi Minh City, Vietnam; and Quang Ngai, Vietnam. These locations are unfamiliar to me as we reside in Morgan's Point, TX [redacted], USA. I would appreciate an explanation regarding these login locations. Thank you. - Bonnie L. Manear, [redacted]

Good day, I am seeking your assistance to clarify the status of LOUIS A. IMPROGO's Netflix subscription linked to Globe mobile number 0[redacted]. I initially availed of the free trial but cancelled before the one-month period ended. I believe I should not have been charged as I did not activate a paid subscription. When attempting to log in, I am prompted to subscribe, indicating no active subscription. I kindly request clarification to resolve this issue with Globe. Your help is greatly appreciated. Thank you, LOUIS A. IMPROGO

Hello, I created a Netflix account in May [redacted] in India via my Android phone. I've been unable to access my account since May 27th. I received emails about changing my email address, which I did not request. I've had no luck contacting Netflix via email or online chat, and they've charged me for June and July despite my inability to use the service. This situation is unacceptable. Please reactivate my account or stop charging me. I can be reached at [redacted] and +[redacted]10. Additionally, consider implementing more user-friendly options in the app for cases like mine, to prevent others from feeling as helpless when faced with unexpected changes.

I have observed that Globe has been charging my Globe Postpaid Account No. [redacted] PhP330.36 for Netflix, a service I did not subscribe to, for the last 3 months. I did not review my bill in the past 3 months and only realized the issue when I was billed over PhP1,[redacted]. Globe advised me to unsubscribe via the Netflix app, but since I never signed up, I lack the necessary credentials. I am reaching out to request Netflix to cease charging my Globe Postpaid Account. I am unsure how the subscription to Netflix was initiated on my account. My cellphone's screen is locked, limiting access to only me. I kindly ask for your prompt attention to this matter, ensuring no further Netflix charges appear on my upcoming Globe Statement of Account.

This morning, I noticed a charge on my credit card from NETFLIX.com, even though I canceled my membership a month and a half ago. Curious, I tried to log in using my email, only to find out I couldn't access my account without paying again. Despite this, I proceeded to pay to test if I could log in due to the morning transaction. Unfortunately, I was charged again. It seems the morning transaction was in error because I hadn't used Netflix until trying to sign in out of curiosity, leading me to the canceled membership message. I'm requesting a refund for one of the charges, as I willingly paid for one but the other appeared to be an unknown error.

I recently received an email and want to verify if it's genuinely from Netflix since I haven't updated my credit card information. Here is the email for your reference: Dear Netflix Subscriber, We are having trouble processing your payment for the Netflix subscription linked to ([redacted]) using the credit card details we have on file. It's possible that you have a new card from your bank, or your current card has expired. Kindly click here to update your payment information. Please ensure you update your payment details within the next three days to prevent any service interruptions. Avoid the risk of subscription cancellation and losing access to a wide range of movies, articles, videos, and multimedia offered by Netflix. UPDATE PAYMENT INFO Best regards, Customer Care -The Netflix Team This email was sent to you as a Netflix subscriber. It's a service message from Netflix regarding your subscription. Privacy Policy | Contact Us © [redacted] Netflix | P.O. Box [redacted], Davenport, IA 52[redacted]

Hello, I am William from Dublin, Ireland, and I am considering switching to Netflix for TV services only. I am currently a Virgin Media customer but have experienced unexpected charges. I primarily use my smart TV for my daughter, who enjoys specific cartoon programs, and I am also interested in Live Sports and movies for my wife. Could you please email me your pricing details? I would like to cancel my Virgin Media subscription and switch to Netflix promptly. Additionally, I would appreciate information on the installation timeline and the variety of TV programs, including the channels I mentioned. Thank you - William

I recently received an email stating that my login information was changed without my knowledge or consent. After attempting to reset my password, I was unable to access my account as it said it didn't exist. I then tried the "forgot my details" option but still had no luck accessing my account. My subscription was just renewed recently, and I was able to use Netflix yesterday morning without any issues. The new email linked to my account is [redacted], which I cannot access due to the changed password.

Dear Sir/Madam, I am a user of your standard HD service package, which has a monthly fee of 9.99 EUR. I recently discovered that my account was charged twice per month for the service package over the last seven months. I have attached a bill showing the debit to MasterCard No. 511791xxxxxx6142 for these services. I believe this is an error and I am hoping for a refund as outlined in the attachment. If a refund is not feasible, I would appreciate using the duplicated amount for the next seven months, as I plan to continue using your services. I am looking forward to a positive resolution to my concern. For any correspondence, please reach out to me via email at [redacted] Thank you in advance. Best regards,

I recently noticed a double charge on my Netflix bill for July through August. After speaking with customer service, I requested a refund of the overcharged amount. Although they removed one charge as requested, my account was canceled, leaving the second charge for the current month untouched. Now, if I wish to resume my membership, I would have to be double charged again for the same period. This situation feels like extortion and fraud on Netflix's part. It's disappointing to see a company resort to such practices. Despite this, karma always comes around. Hopefully, Netflix will rectify this situation. Thank you.

I have already spoken to customer service about a problem with my subscription being canceled without my consent. My money is being refunded, but this unauthorized action is unacceptable. I am planning to pursue legal action and make this issue public. I just want what I paid for and the services I am owed. I am disappointed by this situation as I currently do not have access to Netflix or my refunded money. Please address this promptly to prevent further escalation. Thank you.

Review on a Netflix series, "Another Life". I typically don't do this, but I must give this series a resounding thumbs down. Reasons for my rating: 1- Hard to follow 2- Excessive profanity used unnecessarily 3- Unrealistic portrayal. As a scientist and retired military officer with expertise in space science, I find the team's behavior completely unrealistic. In my professional opinion, none of them would meet the requirements for crew selection. Please convey my feedback to the programming team on my behalf. Maybe in another life, this series will get it right... but not in this one. M.E. Downey