Mylife.com Customer Service Issues

I have already contacted the police department and filed a report. Due to my [redacted]% honorable discharge, I can access the Legal Department on MacDill Air Force Base. I have a current valid Government ID as an ex-military [redacted]% disabled female veteran. My information is being misused maliciously and fraudulently on this site. I have never been in trouble with the law. I informed my ex-husband, who is a Chief of Police, about the misuse of information posted on this site under my name, which I did not create. I also contacted the Manatee County Police Department to file a report. It is crucial to rectify this issue promptly as it could impact my future clearances and my son's as well. I am deeply concerned about how someone could exploit this site in such a manner. Please remove all details related to my name from your social media platform. It is essential to trace and provide information on the creation date and origin of the email used for this account. Please safeguard my base access and my son's. I urge you to prevent any further posting of my personal information and address any false data before taking it down. I have no criminal record, and I am unfamiliar with the majority of individuals listed on this site.

I have tried contacting you multiple times regarding a mistake on my personal information. My name is Rose Ann K., and I need your assistance with correcting my birthdate on your website. The information on MyLife is incorrect, stating that I am 54 years old, but my actual birthdate is October 8, [redacted], not October 1, [redacted] as listed. This error has caused issues for me, and I urgently request that you rectify this error or remove it entirely. For further inquiries, please reach out to me at [redacted]. Thank you.

I have reviewed my report, and it is entirely incorrect. I am extremely upset to find this false information about me online. I demand its immediate removal or I will involve my lawyer. The report asserts that I have criminal records and arrests, which is untrue as I have never committed a crime or been arrested. It also mentions lawsuits, liens, and bankruptcy, none of which have ever been part of my life. Furthermore, it inaccurately lists all my relatives as having criminal records. Even my 83-year-old mother, who has never even had a speeding ticket, is tagged with a criminal record. In addition, the report incorrectly identifies people as my relatives. It appears that I need to seek legal action for slander and false reporting. I have been unsuccessful in reaching anyone by phone as the wait time keeps increasing while I am on hold. I am exhausted from making numerous calls. You claim the issues are resolved, but that is not accurate.

I mistakenly accessed my account instead of signing into a different one. I would like to cancel this service immediately and receive a refund to my bank account. I tried calling twice, spending over an hour on the phone, only to be disconnected before speaking with anyone. I am disappointed by this experience and am reevaluating my opinion of your company. I have sent two emails already and I expect a response within 24 hours. Thank you, M. Clark

The information on MyLife.com is inaccurate. I would like it removed immediately. I've had 4 near-death experiences this past year, which impacted my ability to manage my finances due to a chronic illness since age 12. My late husband handled our finances for over 45 years before passing away in [redacted]. I am working diligently to pay off debts and restore my credit score. I have no criminal record and the negative inquiries on my Equifax report are not due to any wrongdoing. Please remove the following links from the internet: 1) [redacted], 2) [redacted], and 3) [redacted]. Thank you for your assistance and best wishes for the New Year.

I would like to cancel my subscription due to the disappointing experience with your services. Despite being a subscriber, I encountered issues accessing extended information. My email regarding this problem was ignored. I insist on a full refund and request no further charges to my bank account. Unresolved matters will lead to negative social media exposure. After failed attempts to contact agents this morning, I intend to involve my bank's Fraud Department and file a report with the Federal Trade Commission. I am cautious of data handling in foreign countries and will not tolerate any misuse of my information. Refunds and customer service improvements are essential moving forward.

I am requesting the cancellation of my subscription due to dissatisfaction with the services provided. The software failed to deliver the expected results and prompted me to make additional payments for extended reports despite already being a subscriber. I attempted to address this issue by email but did not receive a response. I am seeking a full refund and do not authorize any future charges to my bank account. Failure to refund will lead to negative feedback on social media. In attempts to resolve this, I contacted your agents, who hung up when I requested permission to record our conversations for legal reasons. As a result, I will involve my bank's Fraud Department and report to the Federal Trade Commission for inadequate service. Any attempt to manipulate my data will lead to legal action. I expect a full refund for the unsatisfactory services rendered.

I would like to cancel my subscription for your services. Unfortunately, the software did not perform as expected. When trying to access an extended report, I encountered a payment page despite being a subscriber. Even after emailing about this issue, I did not receive a response. I insist on a full refund and request not to be charged further. Failure to comply will prompt me to escalate the matter on social media. I have attempted to talk to your agents twice, but they hung up when I mentioned recording the conversation, a precaution for possible legal action. I will involve my bank's Fraud Department and report your company to the Federal Trade Commission for not delivering promised services. I am wary of data handling in foreign countries like India and will not tolerate any misuse of my information. A prompt resolution and courteous service are expected.

It has come to my attention that my personal information, including my name (Sherri Schmid), professional status (BScN), workplace (Royal Jubilee Hospital in Victoria BC), and former school (Reynolds in Victoria BC), has been inaccurately listed on mylife.com. The address associated with my profile is incorrect, leading to confusion as to how I could work in Canada and live in the USA. I am the only individual with my name at Royal Jubilee Hospital, making the error even more glaring. I did not authorize the sharing of this information with mylife.com, and I am deeply concerned about the impact it could have on my reputation and that of my family members seeking employment in the USA. I am taking legal action for defamation as I value my integrity and have never had any criminal involvement. The information displayed on the website is inaccurate and damaging, and I request its immediate removal to prevent further harm. Thank you for addressing this matter promptly.

I initially signed up for just one month of service, but I am still being charged monthly without my authorization. Every time I call your customer service numbers, I get disconnected after waiting more than 20 minutes on hold. This seems to be a common issue based on what I've read on blogs. I find this to be fraudulent and demand an immediate stop to charging my card. I insist on being reimbursed for the two additional unauthorized months of charges. Despite my previous email attempts, I have not received any responses. It is frustrating not receiving any assistance despite reaching out multiple times. If I do not hear back, I will have to take further action.

Hello, I have attempted to contact your customer service department by phone with no luck. I signed up for a $1.00 trial membership on March 6, [redacted], but received an email confirming a premium membership which I did not request. Surprisingly, my bank account was charged $83.40 instead of the $1.00 I anticipated. I am requesting a refund for the premium membership and the cancellation of the trial membership, as I did not opt for this. My bank assured me the pending transaction can be voided with the necessary details sent to [redacted] Despite my preference for discussing this over the phone, my only resort now is to email. The order number associated with this issue is mylife55.[redacted]. I go by Jennifer S., and can be reached at [redacted] or [redacted]. I would appreciate prompt assistance with this matter. Thank you for understanding.

I have an automatic renewal on my account, and my credit card was charged, but I haven't received any information. I am constantly receiving messages from other companies claiming to have the information I need. I am unable to access the MyLife site. Being deaf, I am unable to call for help and would appreciate assistance via email. I am searching for John Matthew Coyle, 67 years old, from Staten Island, NY, with relatives Frank Coyle, Mary Coyle, and possibly Mildred Coyle. I have been redirected to a John Coyle in Arizona who passed away at the age of 58. The J. Coyle I am searching for graduated from Hunter College in NYC.

I intended to use these services just once. I accidentally created an account a few days ago and was charged $1. Today, I noticed a $71.40 charge. I understand that I need to cancel the subscription to avoid auto-renewal. After being on hold for 2 hours, the call disconnected before speaking to a representative. I am puzzled by the early billing, given the recent account creation. I am seeking a refund for this subscription. I cannot endure another 2-hour hold to be left without assistance. Thank you for your attention, and I apologize for any confusion. - Char

I signed up for a one-time service but accidentally created an account recently. After being charged $1.00 initially, I saw a charge of $71.40 today. I understand I need to cancel the subscription to stop the auto-renewal. I spent two hours on hold trying to resolve this but got disconnected right before speaking to someone. I don't understand why I'm being billed before the billing period ends since I just opened the account a few days ago. I'm seeking a refund as I won't use this subscription in the future. I hope to avoid another lengthy hold time with no resolution. Apologies for any confusion caused.

Upon reviewing my credit card statement, I noticed two charges from mylife.com for $83.40 each. I contacted customer service, and was informed that only one charge appeared on their end. However, my statement clearly shows two charges. I was advised to reach out to mylife member services to resolve this issue. Attached is a section of my credit card statement displaying the duplicate charges. The last 4 digits of my credit card are [redacted]. Please remove these erroneous charges promptly.

I urgently request the removal of my personal information and photos of my child from your site for the safety and protection of my family. Unauthorized use of my child's pictures and my information is unacceptable for your marketing purposes. I provided formal notice today, 03Apr2019, that you do not have my consent to display this information publicly. If it is not removed promptly, I will involve my attorney to pursue legal action. Any inquiries can be directed to me at [redacted]. - Ucarie Davis

Hello, I recently had a productive conversation with Gina, your manager. My daughter and I run a business called Enuff is Enuff, assisting domestic violence victims. We are preparing for trade shows where we will both participate in. Being a survivor myself, privacy is crucial, and your service could benefit these individuals. Offering a 20% discount to enuffisenuff.net members would be greatly appreciated. In your promotional materials, kindly mention the discount and share insights into your company's services and data collection process. Feel free to disclose that I'm a former victim who benefitted from your service. I am eager to collaborate with you and support your cause. I look forward to your response. Thank you for your consideration.

Dear Mylife Support, I have received three emails informing me of charges related to my 8-day plan selection. The card numbers provided end with [redacted] and [redacted]. Although the name listed is Teressa Allen, I believe one charge might be intended for a different account under a similar name belonging to an older woman. I kindly request the cancellation of these memberships promptly. Please find the order numbers below for reference: mylife55.[redacted], mylife55.[redacted], mylife55.[redacted]. Additionally, I would like to have the information regarding Lawsuits, Liens, or Bankruptcies removed as they have been resolved. Please remove any inaccuracies related to Relatives, AKA names, Family, and Friends as well. For security purposes, my password starts with "93" and contains eight more letters, with the last letter being "t." Thank you for your assistance. Best regards, Teressa Allen

I am requesting the complete removal of any information linked to my identity from MyLife's website. I have faced significant challenges trying to reach a representative, enduring two disconnections and a failed commitment to removal by Dilma on April 1, [redacted]. Despite assurances, my details are still accessible online. I plan to escalate this issue to the Attorney General of California and the Federal Trade Commission due to the false and damaging content displayed by MyLife. I will send certified letters detailing my achievements and seek additional support. I have always found this platform defamatory and now that I am suffering consequences, I am determined to challenge their damaging practices.

I recently reviewed my profile on MyLife and discovered that there are more inaccuracies than accurate information listed. I am requesting the immediate removal of all my data from your platform. Furthermore, there are concerning discrepancies in the ratings given to my neighbors. While someone with a troubling history received a high rating, my son-in-law, who is a person of integrity despite having some speeding tickets, was given a low score. This inconsistency is alarming and damaging to individuals' reputations. Additionally, the details about my location in Cary, NC, and the car I drive are completely incorrect. It is crucial that MyLife ensures the accuracy of the information it publishes to avoid legal action for defamation. The platform must rectify these errors promptly to prevent any further issues.