Mylife.com Customer Service Issues

On April 26th, I emailed customer service to ensure my account wouldn't renew and be charged $22.xx. Despite my efforts, I received an email from My Life stating my account renewed and was charged. I contacted customer service, provided necessary information, and confirmed my membership was canceled. My concern now is the timeline for my refund to be credited back to my card. I followed the appropriate steps, and the error was not on my end. If I was indeed charged, I am requesting a full refund. Thank you, Erin H. Faulk.

I kindly request the removal of all my personal information from your website. It has come to my attention that you are using individuals' private details for financial gain without obtaining any permission or consent, which could lead to legal action. It is crucial that you cease this unauthorized use of information to avoid further consequences. Some individuals, including myself, value our privacy and do not wish to be associated with your website or any related sites. Your cooperation in promptly removing my information and any affiliations is greatly appreciated. Sincerely, Martha Sciortino also known as Martha Morgan, Martha Griffin, Jane Morgan, Jane Griffin

I would like you to cease billing me for this website. I am unable to log in as I keep receiving a "Password is incorrect" message. Despite numerous requests to resend login details, I have not received any emails. I want these charges to cease immediately. I have been unwittingly billed for over two years. The discovery of these charges happened when my Discover card showed incomplete payments. Please remove all my information from your records. I will be forwarding a copy of this to Discover Card and my legal representative. Regards, Sandra C. Address: [redacted] Stonehenge Ln, Friendswood, TX [redacted].

I recently filed a police report because unauthorized charges of $22.95 were made to a MyLife account, which I did not authorize. After trying to contact your company, I was on hold for over 30 minutes and then disconnected. I have attempted to call back 7-8 times today and keep experiencing the same issue. I urgently require this subscription to be canceled and a refund issued to my debit card today, Friday, March 10th, [redacted]. I also received an email to my Yahoo account which I did not authorize, and I have included this fraudulent charge in the police report I filed.

While browsing your website, I was shocked to find false information attached to my name. The site mentioned liens, court cases, and the possibility of a sex offense background, which is entirely untrue and damaging to my reputation. Throughout my entire career, I have maintained an impeccable standing in my community and among a wide circle of friends. I demand that my details be promptly removed from your platform as this is slanderous and defamatory. Please take action immediately to rectify this situation. My contact details are: Charles Burr 50 Lawrence Avenue Bridgewater, MA [redacted] I am prepared to seek legal assistance, even involving the attorney general, Maura Healey, to address this issue. I find your tactics of potentially extorting money from individuals through false and alarming claims highly unethical and unacceptable.

I have never lived in Wisconsin, owned a restaurant, been arrested for a felony, or have a child named Bernice, contrary to the false information posted about me. As a retired letter carrier with a pristine 34-year work record, I have paid off my home valued at $[redacted],[redacted] and am worth significantly more than the mentioned amount. The .6 rating attributed to me is inaccurate and hurtful. I am insisting that my name be promptly removed from your site unless you can verify the facts. I am also requesting the identities and IP addresses of those who provided this defamatory information to confront them directly and legally. Kindly post this message on your platform after conducting verifiable checks.

I kindly request that you completely remove my information to safeguard me from stalking and identity theft. Several emails that do not belong to me are being associated with my name. I do not wish to have any connections to individuals with a negative reputation, as dwelling on the past can be harmful. Forgiveness is important; I have only ever used one name, and it appears you are mistakenly attributing false information by presenting variations of my name as aliases. I have encountered troubling individuals in the past and have had to change my phone number multiple times due to harassment. It is crucial for my safety and reputation that you respect my request to be removed from your site. Fabricating information is detrimental to both your credibility and mine. Moving forward, forgiving others and letting go of the past are valuable life lessons. Sincerely, Cheryl.

In January, I signed up for two promotions - a one-week trial for $1 and a two-week trial for $1. After the trials ended, I sent an email clearly stating that I didn't want to continue at the regular rate. However, today I discovered that my account was charged $14.95 and $19.95 in March, April, and May without my authorization. I haven't used the services and was surprised to see the charges. I need this issue resolved immediately as it caused financial strain, and I insist on a refund. I had a positive experience with mylife in [redacted] and didn't encounter such problems then. Please stop the charges and contact me via email to rectify this situation promptly.

I was charged $40 for a subscription I never agreed to. After calling customer service, BAUL promptly credited my account as they acknowledged their error. I only signed up for a $1 trial offer, which I cancelled in time. However, I was still charged the additional $39 without consent, which I consider fraudulent. Despite closing the account months ago, $23 was taken out today. I am frustrated as there seems to be no way to send a screenshot of the charge as requested. I am prepared to seek legal advice if necessary. I will contact customer service again in the morning to address this issue. The unauthorized charges must be refunded promptly to avoid further complications.

I am still unable to locate my birth father despite using your service. I was hopeful when I saw the profile of Joe Petray with the correct date of birth that I was seeking, but after paying $39, I did not receive the detailed information and records promised. Your website stated it was processing information from various sources, but only provided basic details like name, date of birth, age, and past residences. The additional data never materialized, leaving me feeling scammed and disappointed. I request a full refund and compensation for the time and emotional distress caused by this experience. Please respond promptly and credit the refund back to the initial payment method. Thank you.

I am requesting that my name and any associated information be removed from your site. I believe I missed out on a job opportunity due to the implications of my name on your platform. I value my privacy and wish not to be implicated in any wrongdoing. It is distressing to have to deal with these issues, and I am requesting prompt action to ensure my name and any associations are promptly removed. I am extremely upset about this situation and emphasize the importance of keeping my personal details private. Thank you.

I am requesting the removal of all my personal information from your site as I did not authorize its publication. I have never lived in Cliffside Park, and the phone numbers listed are not mine. Additionally, the information about a criminal record, liens, or bankruptcies associated with my name is inaccurate. Please remove all details related to me, including my name, Janet Linardi-Giuliano, and my children, promptly. Failure to do so will result in me contacting the New Jersey State Attorney General. I expect a response from your office today regarding the removal of my information. Thank you.

In the year [redacted], a young woman informed me that she was pregnant with my child. She expressed a desire to have an abortion, a choice with which I disagreed. Unfortunately, our discussion led to an argument, after which she ceased all contact with me. In the years that have passed, I have often wondered what became of the situation. I was opposed to the abortion and was prepared to provide support for the child. However, I remain uncertain about whether she terminated the pregnancy, chose to raise the child, or possibly deceived me entirely. Despite the time that has elapsed, I find myself overcome with emotion at the thought of this unresolved issue. I am reaching out in the hope of finally learning the truth. Though I understand that the circumstances may be complex and that you might not possess the information I seek, I am grateful for any clarity you can provide on this matter. Thank you for your assistance in this delicate matter. Sincerely, G.S.

A month ago, I called to confirm if I had any active accounts or free trials associated with my name. After speaking with a representative who assured me there were none, I was still charged $23 two days later. Despite trying to contact customer service through email with no response, I have been billed another $23 today. I am frustrated as I was told I had no account, yet I have been charged twice. I no longer trust the accuracy of the information provided by your service due to these errors. I am requesting a refund for the two unauthorized charges. It has been challenging to reach anyone for assistance, and the repeated billing is impacting my budget severely as I live paycheck to paycheck. Kindly contact me at [redacted] or email [redacted] If calling, please ring twice consecutively as I only answer recognized numbers.

I have clearly stated that I do not know, have never met, and am not related to any of the individuals listed as my neighbors, friends, or associates. I kindly request for you to promptly remove them as I am currently seeking employment with a company that requires a mandatory background check, which is why I visited your site in the first place. Unfortunately, I am unable to do it myself as the option is unavailable on your editing tool. I have filled this out twice already and I am getting frustrated with having to retype a simple request. Additionally, I am displeased that you are asking for $5 through your live help desk to resolve an issue caused by MyLife, not me. I am deeply uncomfortable with the dishonest practices MyLife seems to be engaging in to make more money. I am thankful that I opted for the 7-day trial period to evaluate if your company is trustworthy and ethical before committing to a full premium membership.

I'm seeking advice about a situation with a person named June Lembo from the year [redacted]. We lost touch after she mentioned she was considering an abortion, which I opposed. The uncertainty about what happened eats away at me, especially now after overcoming cancer and enjoying my family. The lingering "What if?" regarding the possible child is unsettling. I wonder if there is a way to find closure on this matter. Thank you for any help you can provide. Much appreciated, Greg.

I don't mind having a profile on mylife.com, but the information on it is mostly incorrect. While my name and birthday are accurate, the rest of the details, including contact and location information, are not right. I have never used Yahoo or any email addresses outside of my Google work account. Everything I use is Google-related. Also, I only briefly visited Schroon Lake 20 years ago because of my wife's connection to the area. My high school information is also incorrect. I kindly request that you delete my profile. If not, I may involve the necessary authorities that could result in restricting mylife.com's access to all Google platforms, including Gmail. Thank you for your prompt attention to my request. - T. Laudel

I signed up for a one-time trial in May, and my credit card was charged for auto-renewal in June without my consent. Despite requesting cancellation, I received an email stating my membership will auto-renew on July 7. Today, when I called to address this, the representative I spoke to was unhelpful and did not seem to understand my request to remove my membership and cease charging my card. I want to ensure my card is never charged by this company again, including the upcoming auto-renewal on 7/7, which I will not be using. The confirmation number provided is [redacted].

Dear Sirs, I believe you have intentionally focused on collecting potentially harmful personal information to damage my reputation and that of my business, selectively ignoring positive or recent details. The claims of criminal or civil court records attributed to my background report and the insinuation of aliases are unjust, creating a misleading picture of someone avoiding the law. MyLife's approach appears dedicated to uncovering details that can be misinterpreted negatively to assign the worst "reputation rating" and entice payment for corrections. MyLife seems adept at retrieving decades-old personal records but struggles to access current information like my strong credit history, despite easily sourcing my recent photo from Facebook. This behavior violates the Fair Credit Reporting Act, and accountability is inevitable for the deliberate, unlawful practice of tarnishing reputations for financial gain. I demand the immediate removal of the file for Fred Lozen. Rest assured, compensation for the harm inflicted on my reputation and business will be pursued. Sincerely, Fred Lozen Archuleta Publishing

I was charged twice for a membership I canceled immediately after a free trial. The company reversed the first charge but claims they have no record of the second charge appearing on my account, which is visible on my card activity statement. The pending second charge is separate from the original charge and refund. I am adamant about getting this second charge refunded as well, as I did not use or like the service. I do not want to pay $45 for a service I did not use when I should not have been charged in the first place. Here is a screenshot of my card activity statement displaying the charges.