Motel 6 Customer Service Issues

My spouse and I arrived at Motel 6, located at [redacted] Interstate Ave in Sacramento, CA, around 10 p.m. on 10/07/[redacted]. In the morning, we discovered an old (Blue) key card tucked under the duvet and fitted sheet. This indicates the sheets were not replaced from the previous day, and the key card color was different from what we were given during our past stays. When I spoke with the manager, A.J. Khau, he was rude and dismissive. To prevent a confrontation, I walked away, letting my spouse continue the conversation with the staff. It is unacceptable for the housekeeping to overlook such details. I had heard about a similar issue from a friend but dismissed it as an isolated case. Now, I am contemplating sharing my experience on a podcast and involving others who have stayed at Motel 6. I intend to report this to the health department and Sacramento County code enforcement.

I am requesting a full refund for my five-day stay at the Motel 6 on Pacific Coast Highway due to the inhuman conditions I experienced. Firstly, the air conditioning has not worked since the first day of my stay and still does not work. Secondly, after requesting a room change and being approved to move, I was suddenly told I could not relocate, forcing me to endure the uncomfortable conditions. Lastly, while sitting in the provided chair, it collapsed, causing me to fall back and hit my head on the doorknob, resulting in a pounding headache.

I booked a room at your North Fort Worth location last night. Instead of checking in, we had to leave for a family emergency. We are disappointed that we couldn't use the room and kindly asked for a refund or a rescheduled stay, but we were told it was not possible. Please get in touch at [redacted]. Thank you.

I had a disappointing experience at Hotel 6 in Jackson, Wyoming. The general manager was very rude when I expressed concerns about our room. The heater didn't work properly, and the floor was so dirty it stained our feet. His response to my complaints was unpleasant. We have to stay two more nights and would prefer not to move our belongings, but I cannot tolerate being spoken to in such a manner by the manager.

I recently had an unpleasant experience at the Motel 6 in Morgan City, LA with the manager, Rochell. Her behavior towards me was unprofessional and hostile. I had a disagreement with her about a rinse hair color, which she claimed wouldn't come out. Despite my past positive experiences with the same product, she insisted. Additionally, she threatened to press charges over a minor issue regarding a towel, using vulgar language. I believe her conduct is unacceptable and could drive away customers. It's important for management to address such behavior to maintain a welcoming environment for all guests.

During the pandemic, my stay at Motel 6 in Modesto on December 18, [redacted], was disappointing. Upon arrival in room [redacted], encountering people outside and the room being dirty was disheartening. I spent some time cleaning the bathroom and furniture due to the filth, and the overall hygiene of the room was unacceptable with a dirty bed, empty toilet paper, and a grimy remote. The presence of bugs and cockroaches was unsettling and unsanitary. I have pictures to share to illustrate the condition of the room. This experience was especially concerning given the ongoing fight against COVID-19. I would appreciate a refund for this stay to use towards my future visits to Motel 6 in Carson City, NV. Thank you. - T.M.

I recently stayed at a Motel 6 in Albuquerque, New Mexico from December 16th to 17th at the South Airport location, which I have visited many times. On the morning of the 17th, I noticed two separate charges from Motel 6 on my bill. One was for $50.82 and the other $56.88. I had not yet decided to extend my stay, so these charges did not align with that. When I addressed this at the office, I was redirected, being told it was Booking.com's error. Despite never having issues with Booking.com, this discrepancy between the charges has led to an ongoing back-and-forth when I reach out to both companies. The charge appears standard for Motel 6, but I am confident it is not related to my stay. I kindly request a refund of $50.82 promptly tonight or a credit for future use. I value the service of both companies and hope to resolve this additional charge swiftly.

During my recent stay at a motel in Lompoc, California, my wife and I experienced a very frightening incident that led us to check out earlier than planned. In the middle of the night, there was an attempted break-in at our room, which prompted us to call [redacted] and ask for help from the motel staff. Despite their initial response, the situation was not handled appropriately as the individual who tried to break in was allowed to leave before the police arrived. Feeling unsafe, we had to find alternative accommodation for the night. The next day, I contacted the motel management for a refund, but after being promised a partial refund, I never received a follow-up call as they had indicated. This lack of communication and resolution has left us feeling frustrated and considering legal action due to the gravity of the situation and the potential danger we faced.

Our nonprofit organization reserved and prepaid for 7 nights at Motel 6 in Roseville, MN for an unsheltered client. The payment was for $[redacted].21, covering Friday, Feb 12th to Friday, Feb 19th. When I tried to pay for 2 additional nights today, I was informed that there was a mistake in the booking, only noting 6 nights instead of 7. I was asked to pay again for tonight. I have decided not to pay for the extra night; therefore, the client will have to leave. I expect an apology from the motel management for the way I was treated, as I showed my reservation confirmation and was told to pay again. I also request a refund for tonight's stay since the person I was helping will now have to sleep outside. In addition, another guest complained about having to change rooms multiple times due to maintenance issues during my visit. Todd F. Walking With A Purpose MN

I had a terrible experience at Motel 6 with the manager, and I've never felt so mistreated. My room wasn't clean and the phone didn't work. When I tried to extend my stay, the cashier refused due to my expired ID. The previous manager knew about this. I felt the current manager was unhelpful and even rude. I dropped my phone and had a hard time contacting customer service. I'm disappointed with the service and would appreciate a credit for my troubles. Please contact me at [redacted]. Thank you, Lhatoria Scott.

I am awaiting the return of my deposit from Lubbock, Texas. I was informed by the complaint department that they would mail the check, but it has not arrived yet. I mentioned to the teller and the complaints department that without this money, I am facing eviction and could potentially be homeless. I am in a difficult situation as I rely on a fixed income. The employee who discriminated against my ESAs and made derogatory comments needs to be terminated for their actions. I am now without a place to live and no additional income due to this situation. What steps should I take next to resolve this issue? Thank you. Patricia P. [redacted] [redacted], Lubbock, TX [redacted]

During our stay at the motel in Caseyville, Illinois on February 28th, our experience was unpleasant. Upon receiving the key around 4 am, I encountered some unwelcome individuals at the property. Despite having to climb three flights of stairs, the key did not work on multiple occasions. Eventually, the staff at the front desk reluctantly assigned us another room. Throughout the premises, there were people exhibiting concerning behaviors, such as moving between rooms with hot plates. The atmosphere was unsettling, leading us to promptly check out and depart. To make matters worse, both my husband and I have developed bug bites, likely from the subpar conditions of the Motel 6.

We lodged a complaint with the front desk attendant about our bathroom smelling of marijuana. She suggested I come down for a spray, but I was confused by her instructions. She handed me a spray bottle with soap and water, instructing me to handle it myself. My friend is highly allergic to marijuana. When my friend questioned her rudeness and eye-rolling, her behavior escalated. She rudely gave us a 30-minute ultimatum to leave before calling the police. I requested a refund, but she refused, even though we were there for less than 24 hours. I am seeking a refund for our unpleasant experience.

Hello, my name is Erica Jones Russell. I had booked a room at Motel 6 Carlsbad East in Carlsbad, California for March 18th to the 19th. Unfortunately, the room was very uncomfortable, and I couldn't sleep at all due to a mysterious hissing sound. I paid nearly $80 for the reservation and I am seeking a refund as I believe I did not have a comfortable stay. The room's conditions were unsettling, and I even felt something biting me under the bed. I was in room [redacted]. My contact number is [redacted], and my reservation was made through hotel.com. My email is [redacted] I hope we can address this matter amicably and I request a full refund for my stay from March 18th to the 19th, [redacted] at the Motel 6 East in Carlsbad, California [redacted]. Thank you.

As an airline crew member, I was unexpectedly denied a continued stay at your location without any explanation. I am contemplating discrimination charges due to the lack of clarity provided. My credit card payment was approved, and there were no disturbances or damages caused. I demand a suitable explanation, or I will pursue legal actions. I refuse to stay at this inadequate establishment again. The numerous issues include the absence of an elevator for over six weeks, an infestation of ants in the room (particularly near the bathroom sinks and bedside tables), as well as insufficient towels, hairdryers, and toilet paper. These management deficiencies do not align with the standards of the Motel 6 brand. I urge you to conduct an unannounced inspection to witness these problems firsthand. Room number [redacted] specifically showcases the ant infestation and all the other mentioned issues.

During my stay at Motel 6 in Casper, Wyoming, I encountered extremely poor customer service. The lady at the front desk, a small Spanish lady with a strong accent, was rude and refused to provide her name when asked. Upon returning home, I faced difficulties contacting my husband at the motel. Staff members would not connect me to his room under the name Ty Horton, as it was mistakenly registered under Ronald Horton. This caused delays and frustration in reaching him. Additionally, my repeated calls from 10:30 PM to 4:30 AM went unanswered, leaving me distressed as I needed to speak with my husband due to a family emergency. Despite efforts from reservation agents to assist, no one at the motel responded. This experience has left me deeply upset and disappointed, and I intend to escalate this matter to the highest management level possible.

I have observed illegal activities such as drug selling and prostitution happening frequently at Motel 6 in Jackson, Mississippi located at [redacted] Interstate 55 North Frontage Road, [redacted]. The situation is alarming as individuals openly sell hard drugs like crack and ice, and the area seems to be a hub for illegal activities. It is concerning to witness such incidents, especially when children are around. I believe urgent action is necessary to address these issues promptly before the situation worsens. It's crucial for authorities to intervene and investigate the matter to ensure the safety and well-being of the community.

I want to report an issue that occurred on Friday, March 26, [redacted], when my husband booked a smoking room at Motel 6 in Fort Worth. He was charged $[redacted].19 for one night, which is higher than the usual rate of $69.99. He did not receive a receipt at check-in. Despite contacting the property, Guest Services, and Corporate, we have not received a satisfactory response. We feel we were overcharged (potentially price gouged) and have been treated unprofessionally. We hope to resolve this matter promptly before considering involving the Attorney General's Office.

My dog contracted PARVO at a motel in Billings, Montana. My partner and I are certain that our dog had not been anywhere else since March 10th. He got the virus from the grass near the parking lot close to the interstate. I took him to the vet after paying $[redacted] and immediately rushed him to the hospital on March 26, [redacted]. I informed the General Manager and Joan about the situation. I believe I should be reimbursed for the total expenses of $2,[redacted]. Unfortunately, my dog passed away. Please reach out to Ronald Bradley and Co-Owner Dianne Ellis to address this issue. I have all the necessary documentation and plan to escalate this matter if not resolved promptly. Attached are the bills for Duke's treatment which amounts to $2,[redacted]. I am requesting a reimbursement of $[redacted], making the total due $3,[redacted]. I await a response at your earliest convenience. Thank you, Ron Bradley, [redacted], Dianne [redacted].

My dog contracted PARVO at a Billings, Montana motel. Both my partner and I are certain our dog only stayed at this place since March 10. He got infected on the grass near the parking lot by the interstate. After a vet visit with expenses totaling $***.**, my dog was hospitalized on March 13. I reached out to the General Manager and spoke with Joan. I'm requesting a reimbursement of the total cost of $****.**. Sadly, my dog has passed away. I urge someone to contact Ronald Bradley, the Owner of Duke, a male pit bull, and Co-Owner Dianne Ellis, who also experienced this traumatic event. I have all bills ready for a formal complaint against the motel. The total cost incurred for vet and hospital treatment amounts to $*,***.**. For the dog's reimbursement, an additional $***.** will be needed, making a grand total of $****.**. I expect a prompt response. Thank you, Ron Bradley & Dianne.