Motel 6 Customer Service Issues

I had checked in last night and ordered food from a restaurant nearby. Unfortunately, my key card did not work, even after getting a replacement. I had to wait outside for my food delivery due to this issue. Moreover, I was given a room on the third floor instead of the first floor as requested. My main concern is the presence of bugs, particularly bed bugs, in the room. I have taken photos and videos of the situation. I spoke to Chelsea in the front office around 7:30 AM, seeking a refund and compensation. I was promised a call back from a manager and that a pest control company would be contacted. Despite following up, I have not received a call back as of 1:09 PM.

I checked out at 3 AM on Saturday morning. I informed the lady at the front desk that I needed to check out on the 13th. She mentioned the amount of $[redacted], requested my ID, and I provided it. After signing a slip, I specifically asked if the checkout date was the 13th, to which she responded, "let me go check." Upon her return, she confirmed it was for the 13th. However, when we returned later, we were unable to access our room and were informed that we needed to pay a late fee to retrieve our belongings. It was their mistake, and despite not receiving a receipt, I demand a prompt resolution as I paid until the 13th but was forced out early. If not resolved, my lawyer will contact the company.

During a recent visit to Tupelo, Mississippi, my family booked a room at Motel 6 on East Main Street for three nights from June 4 to June 6. Unfortunately, our stay was extremely disappointing. The cleanliness of the room was subpar, as evidenced by dirty towels, loose tiles in the bathroom, and stained sheets with cigarette burns. We took photos as evidence of the poor conditions. We are seeking a prompt resolution of this matter and may involve legal counsel if necessary. I can be reached at [redacted] should you require further details.

I recently booked two rooms at Motel 6, located at [redacted] IH 35 in San Marcos, TX. Upon arrival, I was disappointed to find the floors in both rooms were filthy. I alerted the front desk, who confirmed the issue. The next morning, there was no hot water available and I noticed that the sidewalks and trash can areas were also unclean. Given the current focus on hygiene during the pandemic, I expected better cleanliness standards from Motel 6. When I asked the front desk for a discount due to these multiple issues, I was informed they were unable to provide any compensation. I left a detailed complaint with the front desk, but I am skeptical that any action will be taken by the management. I am reaching out in hopes that we can resolve these concerns promptly. If not, I will be contacting Discover to address this matter further. Thank you for your attention to this matter.

My fiance and I have been staying in the same room for nearly two weeks now. The housekeepers begin knocking on doors around 9:30 to 10:00, even though checkout is at 11:00. When I went outside and politely asked a housekeeper for toilet paper, the morning office staff member, who was smoking at the end of the building, started yelling at me for no reason. Despite explaining that I was just asking for toilet paper and that my fiance would be paying shortly, she continued to rudely assert that checkout is at 11:00. This encounter was unnecessary and humiliating, especially since it occurred in front of others. I am currently recovering from surgery in the room, experiencing a lot of pain and difficulty moving. As a result of this incident, I had to hastily pack my belongings and arrange for a ride to pick me up. The woman's behavior was inappropriate and disrespectful, causing me significant inconvenience.

Hello, I am writing to address a situation at Room [redacted] in Motel 6 in Arizona involving a lawsuit. On July 1, [redacted], there have been legal actions taken regarding various concerning matters that have affected my health and safety. I have had to deal with issues related to tampering with court orders, protection orders, and personal safety. Additionally, there are concerns about the misuse of funds and unauthorized actions by various individuals, prompting the need for legal intervention. Your prompt attention to these matters is greatly appreciated. Thank you.

I recently stayed at the Yreka Motel 6 and was surprised to be charged $71.00 for a smoking room on the ground floor, which was room [redacted]. Despite having frequented this location in the past, upon checking in at 4 am, I was informed I needed to check out by 11 am. On top of the short stay, I found the beds unmade, making the room unsuitable for use. I paid $71 for an unprepared room and feel like I was taken advantage of, especially considering concerns about cleanliness and COVID-19. The front desk attendant appeared inexperienced, adding to the disappointing service. I kindly request a complimentary night's stay or a refund to address this issue. Thank you for addressing these concerns. - JH

I recently stayed at Motel 6 in Green Bay, Wisconsin, and unfortunately, all my belongings were stolen from my room, including my prescriptions. When I inquired about my missing items, the employees indicated it might have been the manager. I approached her, and she accused me of having pills in my room, which were actually my prescribed medications clearly labeled with my name. Along with my prescriptions, my ID and debit cards were taken, leaving me briefly homeless. After reaching out to corporate, I was promised reimbursement, but it's been five days without any update since May. I've been hospitalized due to withdrawal from my medications, and with the loss of my house, I am in dire need of help. I urge for a prompt resolution, and I have already involved the police and ask for footage review. Your assistance in recovering my hard-earned belongings is greatly appreciated.

I have been staying here for two weeks. Last week, two individuals mistakenly entered my room as it was double-booked. Additionally, my toilet overflowed into the shower, and despite reporting it for four days, no one came to fix it. The situation escalated, leaving my room flooded with waste. When I requested compensation, none was provided. Today, the housekeeper entered my room without knocking. This Motel 6 in Sacramento's Old Town lacks organization, making it difficult to obtain basic amenities promptly. I feel that I deserve compensation for the numerous inconveniences I have faced during my stay.

I encountered a severe bed bug issue at the motel. During my first visit, I received antibiotics and cream for the bites, but I found the management to be unsatisfactory. The treatment given to me was deemed unacceptable, and when I tried to show evidence of the bed bugs I found, the individual insinuated they "smelled like marijuana," which was unfair as I do not use illegal drugs. Despite my polite demeanor, I was met with disrespectful behavior and accusations of lying. I have documented proof of the bed bugs with pictures of the bugs and bites, along with the paperwork from my initial medical visit. All I am requesting is a refund or a different room, but the way I was treated has soured my opinion of this particular motel 6. I have not encountered such issues in the past with other locations of this chain, and I hope for a resolution and compensation. If this matter is not addressed promptly, I will not hesitate to involve my lawyer and the local health department. Thank you.

I have been staying at this motel for three months and generally enjoyed my time here, except for recent experiences with the current manager, Henry, who is covering for the lady who went on maternity leave. I have noticed that Henry has been changing the rates frequently and without clear reasons, displaying unprofessionalism, rudeness, and lack of customer service skills. Hearing from other guests that Henry was previously fired from another hotel for similar behavior has added to my disappointment. His actions have affected not only me but others who are also struggling due to the pandemic. I feel that as a paying guest, I deserve better treatment and stability in the rates. I am actively seeking resolution for this matter, as it is impacting my well-being and causing unnecessary stress during these challenging times.

I am curious why the rooms at Motel 6 are not inspected by the manager to ensure customer satisfaction with the maid service. I recently stayed there and found my room to be dirty, despite being told it was clean. The bathroom, bed, and trash cans were all filthy. I paid a significant amount for my stay and shouldn’t have had to clean the room myself. Additionally, there seems to be a security issue at the motel with drug-related activity in certain rooms. I believe Motel 6 in Weed, California, needs to address these issues promptly. The maids may require additional training as many details are being overlooked.

I made a reservation at Motel 6 in Fremont, California for September 3rd using booking.com under the name Sheri Harmon. The motel premises were littered with graffiti, and my non-smoking room reeked of cigarette smoke. The TV screen had children's handprints, the mirror was dirty, the chair was missing from the desk, and the TV remote's batteries were absent. I didn't feel the room was adequately cleaned. Outside, I felt unsafe due to encounters with homeless individuals. When I requested a refund from the manager due to these issues, she declined, mentioning that I had used the room. Unsuccessful in securing a refund, I mentioned my intention to dispute the charge with my bank because of the safety concerns. I urge Motel 6 to address these matters promptly. - Sheri Harmon.

Upon entering my room, I was shocked by the level of cleanliness, or rather lack thereof. The shower, tub, toilet, and floors were covered in pubic hair and long strands of hair, requiring me to spend four hours cleaning before feeling comfortable settling in. The walls and floors were grimy, and the AC filters were extremely dirty. This was certainly not what I expected after paying $70 for the room and $[redacted] for our stay. The towels were also covered in hair, the baseboards had thick layers of dirt, and the drains were clogged. Despite requesting a mini fridge, I have yet to receive one, and the front desk has given out keys to my room without permission and mishandled calls on my behalf. This experience does not align with the advertised cleanliness and quality of the rooms. I am deeply disappointed and request a full refund for the subpar service.

I recently stayed at the YO-YO I-20 West motel in Bossier City, LA. I had booked and paid for a room from Friday, 09-04-20, planning to check out on Monday, 09-13-20. Throughout my stay, I had to repeatedly ask for clean towels and new sheets. The housekeeping staff seemed more focused on personal calls and breaks than cleaning rooms. Despite my requests, my room was never cleaned during my stay. I also faced issues with parking due to a damaged vehicle without tags occupying multiple spots in front of the building, causing me to park on the side and navigate around obstacles. When I tried to move furniture obstructing the sidewalk, I was asked to leave the property by the police, based on complaints from management. I hope that Motel 6, the reported new owner of the property, will address the issues with the housekeeping and management staff for better guest experiences in the future.

I am deeply troubled by the recent incident where an individual was granted access to my room without following proper protocols at the front desk. Items valued at around $[redacted], including a $[redacted] bottle of perfume and a $[redacted] bottle of cologne, were unlawfully taken. This unsettling situation made me fear for my safety and security during my stay. As a result, I am requesting a refund for all four nights, reimbursement for the stolen items, and compensation for the distress and inability to fully utilize my room. The front desk staff's behavior, including being called a liar and laughed at, was unacceptable and unprofessional. It should be addressed promptly to ensure the quality of service provided to guests.

I am reaching out today regarding my recent stay at this motel. Throughout the past week, I have consistently been ignored by the maid service when requesting clean towels and bedding for my room. Despite polite requests, the maids have failed to deliver on multiple occasions, leaving me without essentials for three consecutive days. The front desk staff also provided unhelpful responses, claiming that such requests are only fulfilled in the morning. This lack of basic service is unacceptable, especially considering I am occupying a premium deluxe double room. I was left with no choice but to use semi-clean clothes to dry off after showering. This experience is extremely disappointing and reflects poorly on the motel's standards of customer care.

I typically stay at the Motel 6 located at [redacted] South 76th Avenue, Bridgeview, IL [redacted]. This recent visit after five years has been incredibly disappointing. In the middle of the night, at 3 a.m., there was fumigation occurring that woke me and others up, causing discomfort and distress. Additionally, I found my rental car tire mysteriously deflated, fortunately captured by security cameras. The odor of pet urine near room [redacted] on September 22, [redacted], was overwhelming, highlighting cleanliness issues. The motel's policy of not cleaning rooms due to Covid-19 until guests depart seems nonsensical. The lack of customer service skills and handling of such situations by the current employees is concerning.

Hello, my name is Fiechtner, and I have filed an offset due to child crimes involving others taking over properties, engaging in snitching, audits, and tax crimes. You can contact me at 1-[redacted] regarding the health issue, a writ of habeas corpus, and the situation involving an exceeded state. There's an emperor named Rital who was killed as a child, using a fake name and receiving immunities for crimes committed. There have been incidents of hiding bodies and various legal complexities involving evidence and elusion. It is time for emergency action as social security numbers have been misused, tampering with court cases and lawsuits, resulting in potential long sentences and damage caused by monetary embezzlement. All these events tie back to a unique lifestyle emulating an emperor since September 26, [redacted], including requests for fingerprints and nefarious activities spanning multiple states and extending back to [redacted]/[redacted].

The room provided to me is in unacceptable condition. The bedspread is riddled with holes and cigarette burns, some of which were poorly stitched. The air conditioner blows hot air while its cover is patched with electrical tape. This cover fell and scared my dog. The curtains are also patched with tape, the fridge leaks, there is no hot water, towels are torn, and the TV location is inconvenient. There are nail polish stains around, the phone is unusable, and the lighting is dim. Moreover, the vending machines, washers, and dryers are out of order with a note indicating so. The staff member's lack of concern was evident, as he suggested I walk to a nearby store for essentials or simply check out. I request a full refund on my debit card immediately, a new room, and the ability to stay until Monday's check-out time. I have not rested, and my rescued puppy is distressed. I anticipate a prompt resolution to this matter. My check-in experience was far from the enjoyable stays I've had here in the past.