Motel 6 Customer Service Issues

When I made a reservation online, I wasn't informed about the ongoing renovations at the hotel. The hallway smelled strongly of spackle and paint, with most of the carpet removed. The initial room I received had a door that was hard to open, making me concerned for safety. After reporting the stale urine smell, I was given another room which had lighting issues. Outside the hotel, guests were smoking near the entrance, contrary to what the clerk stated. The hallway on the second floor had a marijuana odor. I observed my first room being assigned to another guest. I plan to report these issues to local health authorities. Due to these concerns, I won't choose Motel 6 in the future and believe a full refund is warranted. If faced with no other options, I would rather sleep in my car during future travels.

I made a reservation at Motel 6 through Travelocity for August 30th to September 2nd. After checking in, I went to get food and returned to the room where I found several issues. The heater was falling off the wall, there was an odd smell, I got itchy legs from the bed, cracked walls with black mold in the shower were observed. I requested a refund at the front desk due to these concerns, but was directed to contact Travelocity. Even warning another guest about the condition, I was unable to secure a refund from the manager who cited my use of the room as a reason. The situation escalated when after calling Travelocity, the hotel staff locked us out of our room and belongings, refusing any reimbursement. Police had to intervene to allow us to retrieve our belongings, but our refund request was denied, and we were asked to leave for the remaining days of our reservation.

I would like to provide feedback regarding the assistant manager at Motel 6 in Moscow, Idaho. We reserved a queen room on the ground floor but had issues with the air conditioner in two different rooms. Despite the inconvenience, we decided to stay in the second room with a faulty air conditioner rather than relocate again. Upon check-in, we were informed we could smoke outside, and we ensured to keep the door closed after a prior incident with a fire alarm being set off due to smoking near the building. Later, the assistant manager approached us around 9:30 PM, instructing us to smoke at the end of the parking lot and criticizing us for having the hotel chairs outside, which she deemed defacing hotel property. She displayed defensive and rude behavior, even falsely accusing us of being combative and threatening. As retired seniors who have traveled extensively, we were shocked by her unprofessional conduct. We believe the management should provide better training in handling such situations to avoid customer dissatisfaction. This experience has made us reconsider staying at Motel 6 in the future. Thank you for addressing our concerns. -Lynne G., Woodinville, WA.

I wanted to share my recent experience at Motel 6 in Moscow, Idaho regarding the assistant manager. Initially, we booked a queen room on the ground floor, but the air conditioner in the first room was not working, so we had to move to another room, which also had air conditioning issues. Despite this, we decided to stay in that room. Upon check-in, the clerk mentioned we could smoke outside. Later, the assistant manager approached us around 9:30 PM and directed us to smoke at the end of the parking lot instead of near the rooms. She mentioned that having chairs outside defaced the property. Her demeanor was defensive and rude, even accusing us of being combative and threatening, which was not the case. As seasoned travelers, we were taken aback by her attitude and felt disappointed by the lack of professionalism. I hope Motel 6 can address this issue and provide better management training for handling customer interactions. Currently, I am using a fan to cool the room, but this experience has made me reconsider staying at Motel 6 in the future. L.G. Woodinville, WA

I paid cash for a week at the motel. Unfortunately, I had to evacuate due to a hurricane, and now they are only offering to refund less than half of what I paid. On top of this, my truck was stolen when I had to leave suddenly, and the police have recently recovered it with all my belongings inside. Now, I find myself without my clothes, work boots, tools, and transportation that I need for work. Due to these circumstances, I had to sleep on the streets as I live paycheck to paycheck. I am requesting a full refund and either a two-week complimentary stay starting tomorrow or a month-long accommodation with a full refund if resolved within the week. If not, I will involve a lawyer and present evidence of bed bugs, medical bills, and all the losses and expenses incurred. It's frustrating that Motel 6 was the only place evacuated when it's not even located in a flood-prone area, miles away from the ocean.

I am helping a guest on a fixed income staying at a Motel 6 in Elkton, Maryland. Initially planning for a short stay, it has extended to 15 days. I recently discovered there is a weekly rate available. The current place is becoming uninhabitable, and he needs to move out. He has limited resources and nowhere else to go. I am reaching out for assistance in obtaining a weekly rate so he can have a place to stay until he can secure alternative accommodation.

Motel 6 is not willing to provide this man with weekly rates, despite his current situation. His landlord needed to make repairs, causing him to stay longer. On a fixed income with no extra funds, he discovered the weekly rate but is struggling. It's urgent as he faces being homeless tomorrow. Despite efforts with the corporate office, he faced unhelpful responses. The stress is taking a toll on him, affecting his health. A local newspaper is planning to cover his story but immediate assistance is crucial. He is reaching out for support to extend his stay and avoid being on the streets.

Mr. A checked into the Motel 6 in Elkton, Maryland without realizing he would need to stay for an extended period. He's currently on a fixed income and has unfortunately been at the motel for about 15 nights due to living conditions in his apartment. The landlord, who is supposed to cover the costs, hasn't been helping, leaving Mr. A to fund his stay. If he had known about the weekly rate initially, he would have paid in advance for a week. I'm seeking assistance to adjust his bill, providing him a chance to stay a few more days while he addresses his ongoing challenges. Despite my efforts, support seems elusive, with no one willing to assist. It's disheartening to be met with accusations of seeking charity or handouts when all I'm doing is advocating for a man with cancer who currently has nowhere else to turn. It's frustrating that a corporation like Motel 6 appears unwilling to intervene on behalf of a person in such dire circumstances.

During my recent week-long stay at the Motel 6 in Indio, California, I encountered disruptive noise from a neighboring room hosting a party on Friday night. The loud music, people talking loudly, door slamming, and mistaken door knocking kept me from getting any sleep. Despite switching rooms within the motel in search of a quiet location, the disturbances persisted. The constant activity at the motel, with homeless individuals, prostitutes, and drug dealers present, has made my stay quite chaotic. I believe that considering the circumstances, the motel should either address these issues or adjust their rates accordingly. I kindly request at least one night's compensation for the inconvenience I have experienced during my stay.

Our experience was absolutely terrible. We had booked 2 rooms for a 5-day stay. On the day of check-in, we needed to leave a suitcase before the official check-in time due to an emergency with my husband being flown to UCHealth in Denver. The staff ridiculed us for our request, and when we tried to pay for the rooms, it turned into a chaotic situation. My 30-year-old son, who previously used his ID for both rooms, was denied this time as I had forgotten my ID in the car during the rush to get to Denver. The manager's attitude throughout the ordeal was extremely rude and condescending, which was very upsetting given the circumstances. I tried to stay calm, but my son struggled more. We were told there were others with similar issues, but the lack of compassion shown by the manager was disappointing. Due to the manager's behavior and the refusal to use my son's ID for both rooms, we felt unwelcome and had no choice but to leave. It's unfortunate because my husband, who travels for work, will not recommend Motel 6 after this experience.

During my recent stay at Motel 6 in Bordentown, New Jersey on US Highway [redacted], I encountered very poor service. Despite making a reservation, the hotel claimed they never received it. I was charged more than the online rate I was quoted. Additionally, I did not receive the room I requested; instead of a smoking room with a king bed, I was given a non-smoking room with two beds. The room was not well-maintained, with dead bugs, dirt, and a broken toilet. The bathtub was cracked down the middle, and the caulk was missing around the tub. The chair in the room was torn and had a bad smell. The room appeared unclean, with a sticky floor and bad odor. The staff was unhelpful, and the overall experience was disappointing. After this visit, my partner and I have decided not to return to this Motel 6 location on Rt [redacted].

Hello, my name is Cierra N. My stay was terrible due to strangers knocking on my door, lack of security, outrageous roaches, and unclean housing. The maid sprayed a strong substance despite my request not to, causing me a headache. I was very disappointed with the whole situation. My stay was from September 24, [redacted], to September 27, [redacted]. I never complained during my stay. I paid a total of $[redacted].58 and would like a full refund. Thank you. Hopefully, I get a response.

I had an unpleasant experience at a Motel 6 in Quince Orchard, Maryland. When I reported the lack of hot water in my room and requested to switch, the staff member refused, citing that I wasn't the one who paid for the room. Despite my name being on the reservation, I was denied a room change. The front desk service was the poorest I have encountered in all my years working in customer service for Hilton. Additionally, my neighbors were noisy all night with loud Mexican music and disruptive behavior, while I was left without a hot shower for two days. This stay has been the worst hotel experience I've ever had.

I had a concerning experience at a Motel 6 recently. The supervisor charged my card but did not provide a receipt for the refund. Despite contacting the bank, they confirmed no refund was processed. I felt upset about this situation, especially since I am dealing with health issues, having a cancerous growth in my leg. When I tried to explain my situation to the supervisor, he asked me to leave the property and is now holding onto my belongings. The staff informed me I could retrieve my clothing, but upon my arrival, the supervisor called the police. I am in urgent need of my belongings. This whole incident has left me displeased, and as a result, I will not be choosing Motel 6 for my future stays.

I had made a reservation for a 7-night stay from September 10th to 17th at Motel 6 on Halyard Drive in West Sacramento, California [redacted] via Expedia. Upon check-in, I paid over $[redacted]. During my second night, when returning from fishing with my son, my room key didn't work. After a disagreement with the clerk about my son accompanying me to the room to unload my things, I was denied entry. The clerk insisted on an extra $8 fee for my son's entry despite my room being already paid for 2-person occupancy. Following a dispute over a supposed visitor policy, the clerk forced me out, refusing a refund for the remaining nights. This led to me spending the night in my car, cutting my vacation short. I am seeking a refund for the remaining 6 nights and accommodation due to the ordeal faced. Regards, Margaret L.

Dear Sir or Madam, My son recently stayed at your Mammoth Lake hotel in California and unfortunately left his Tag watch behind during a power cut that required an evacuation. He has contacted the hotel asking for the watch to be posted to him in LA, but they are insisting he come in person with his passport. Despite providing his room details and name, they are not accommodating requests for remote verification. I have called multiple times from England, but the language barrier seems to hinder assistance. Even after emailing the general manager and suggesting alternative solutions such as shipping the watch to a different location for pick up, the hotel remains unhelpful. My son is devastated as the watch was a gift from his grandmother for his 18th birthday. I am reaching out for assistance as we are both distressed by the lack of cooperation. Your help in resolving this issue would be greatly appreciated. Thank you, Mrs. D.R.

We arrived from San Bernardino, California, and checked in at a Motel 6 in Vegas around 1 am. The drive was usually fine, but last night's wind storm made it incredibly challenging. We are scheduled to check out at 11, but due to being tired, disabled, and on a strict budget relying on Social Security, we kindly request a later checkout. Despite being loyal customers attracted by the great pet program, we find the checkout policy unsatisfactory. The front desk staff have been unprofessional, making us feel like we are not valued. We just need a checkout time of 9 pm to make our journey more bearable. We understand there are policies, but we hope for an individual exception to accommodate exhausted travelers like us. We appreciate any assistance, as my mom's in Cincinnati, Ohio, and we have a long drive ahead.

Upon arriving at Motel 6 in Ukiah, CA, I inquired about a possible power outage scheduled during my reservation between 1:30 and 2 PM. The front desk representative was unsure if the motel would be affected but did not display any notices about the outage in the lobby. Despite no updates, I unexpectedly experienced a four-hour power outage without lights or hot water. As a regular guest, I wondered if there was a policy for compensating patrons during such inconveniences. While I'm not seeking a full refund, ensuring customer comfort and basic amenities like electricity and hot water is essential. It would be appreciated if you could clarify the motel's policy regarding such situations, as a previous interaction with management seemed to suggest refunds were not an option, even though my concern was about receiving suitable accommodations.

I recently stayed at Motel 6 Las Vegas Dean Martin location and had a late check-in at 1 am. I was exhausted, elderly, disabled, and on a strict fixed income. I rushed to share my experience before checking out. The front desk employees were rude and treated us poorly because we are smokers placed in a non-smoking room and not provided with the handicapped accommodations we required. Despite our struggles, we appreciate the Love Your Pet program that Motel 6 offers, which is why we choose to stay with them. We urgently needed rest after a long drive to visit my mom in Cincinnati, Ohio.

I had a terrible experience at Motel 6 in Dubuque, Iowa. My reservation was made in June [redacted] for the DockDogs World Championship, where they promised a microwave & refrigerator. Upon arrival, my credit card was declined due to a fraud alert, even though I had notified both the credit card company and the motel in advance. The room I received did not have the amenities promised. When I requested cleaning services on day #4, I was informed they only clean after 7 days. When I asked to speak to the manager, I was met with unhelpful responses and poor customer service. The noisy guests added to the unpleasant stay. Despite the issues, I was unable to find another available room in Dubuque. I left early due to the unsanitary conditions and the unprofessional behavior of the management. My recommendation – avoid staying at this Motel 6 location in Dubuque, IA. Best, Margaret H.