Motel 6 Customer Service Issues

Subject: Urgent Notice Regarding Outstanding Invoice at Motel 6 Dear Sir/Madam, I am writing to address the outstanding invoice for services provided at Motel 6. Despite multiple attempts to contact the responsible party via email and US Mail, we have not received payment as agreed upon. This has left us with no choice but to consider taking legal action to recover the debt. Unfortunately, the Motel Staff has been uncooperative in providing contact information for your legal staff, Regional Office, or Corporate Office. I am extending a final 10-day grace period before pursuing further action, but only if I am contacted by a responsible party before the deadline on August 9, [redacted]. I regret having to take this stern stance, but the lack of professionalism displayed by your staff has left us with no other recourse. I am hopeful that we can resolve this matter amicably before any additional steps are taken. Sincerely, Steven Kizer Bug Zapper [redacted] Notice of Action - August 2, [redacted] Re: Location No. [redacted], Amount Due $[redacted].00 Dear Motel 6 Sutherlin, Property Owner, and Doe (1-[redacted]), It has come to our attention that the outstanding balance on the aforementioned invoice remains unpaid. As a small business, this greatly impacts our operations. Please be aware that we are exploring legal actions to resolve this matter, including but not limited to applying a lien, pursuing court action, or engaging a debt collection agency. We prefer to settle this matter amicably and encourage you to contact us at [redacted] to arrange payment or discuss a mutually acceptable solution. Clear communication is key, and we hope to resolve this issue promptly. Best regards, Steven Kizer Account Receivable Manager Bug Zapper [redacted] Cc: file

I'm currently staying at Motel 6 in Moreno Valley. On Sunday night, they charged me $[redacted] without providing a receipt or parking pass. Typically, I pay $99 on weekends and $65 on weekdays at Motel 6 locations. I've been paying $90 since Monday, which is inconsistent. I overheard the supervisor quoting a different price to another guest. It seems like the pricing at this location is inconsistent and unfair to loyal customers like myself. I hope this issue can be resolved promptly as it has left me very disappointed. I still have not received a receipt after three days of paying $90. I would appreciate a refund for the overcharge. It appears that this location is not meeting the standards expected of Motel 6 establishments.

I am currently in my car after encountering bed bugs in the room I rented at your motel in Hazelwood, Missouri on Howdershell. My car is infested now, and the bed bugs have spread. The staff member only changed my bed sheets and didn't thoroughly address the situation. I have proof of the bug bites on me and even took pictures to show the front office. I need immediate assistance as I am desperate and homeless. Please contact me as soon as possible to resolve this issue. Thank you.

I drove three hours to Salinas, CA yesterday to take my truck driver's test. I had a room booked at the Motel 6 located at [redacted] Kern St. Unfortunately, my stay was disrupted by bed bugs biting me at 3 a.m. I reported the issue to the front desk and was moved to another room. Despite this, I couldn't sleep, and I had to be at the DMV for my test at 8 a.m. I spoke to the manager, who seemed skeptical and mentioned sending an exterminator to assess the room. I left without resolution and drove back home for another three hours. My experience was extremely dissatisfying. I am seeking a refund of $[redacted].64 to my card.

I am requesting a 50% refund for my recent stay at Motel 6 South Sea Tac. I specifically asked for a non-smoking room due to my allergies, but upon arrival, the room was filled with heavy smoke, exacerbated by the air conditioning. Despite contacting the front desk multiple times, they were unable to resolve the issue and suggested contacting hotels.com for any adjustments. The smoke made me physically ill, causing difficulty in breathing, headaches, and an irregular heartbeat, almost requiring medical assistance. The situation was incredibly uncomfortable and distressing.

We reserved a room in Cheyenne, Wyoming for $[redacted]. However, upon arrival, we were disappointed with the lack of amenities such as a phone, microwave, and non-working TV with no signal. In addition, the bathroom walls were stained with nicotine. This experience was far below the standards we are used to at Motel 6 from Boston, Massachusetts to Oregon. The phone in the room was decorative and didn't even have a cord to call the office. We attempted to voice our concerns, but were met with a 23-minute wait time on the phone. This establishment is the worst we have encountered, and we plan to share our experience on social media to warn others.

During our stay at Motel 6 Elizabeth - Newark Liberty International Airport from 8/7/19 to 8/8/19, my husband and I encountered various issues. The hotel's usual rate of $84/night drastically increased to $[redacted]/night, making us feel exploited. Upon arrival, we discovered a filthy room with a clogged shower, moldy shower floor, and broken bathroom and bedding fixtures. Despite our disappointment, we were charged $[redacted].65 for the unsatisfactory accommodation. This experience was a stark contrast to our prior stays at Motel 6, where we usually found clean and functional rooms. The deteriorated conditions of the Elizabeth, NJ location left us feeling swindled, especially given the circumstances of flight cancellations at the airport. We believe a reimbursement or a complimentary stay at another Motel 6 in the future is warranted.

During our stay at Motel 6 #[redacted] in Lompoc, CA, my family encountered a dreadful experience. We were moved to four different rooms because of bed bug bites. Despite reporting the issue to the front desk, the property manager, and the general manager, they claimed there was nothing they could do. I requested a refund, but was informed that corporate had been notified and we had to wait for a response. Meanwhile, we continue to suffer from bites. I took photos and sought medical help, confirming they were indeed bed bug bites. Additionally, the staff mentioned that they could be flea bites from a recent dog show in town. Since July 31st, we have had sporadic housekeeping and sleepless nights due to my daughter's discomfort. If this is not resolved, I will have to contact the Better Business Bureau.

My name is Christy White. In March [redacted], I started frequenting the Fontana location because it was pet and kid-friendly. However, I recently had a strange experience. Despite being a regular customer, I was asked to speak with the manager, Shane, due to a misunderstanding involving a police arrest that supposedly linked me to room [redacted] or [redacted]. I was told not to stay there for three months, but I left feeling shocked and hurt. Fast forward to mid-August, I returned to Fontana to visit my boyfriend and faced another issue. I sought permission to BBQ in the parking lot but was denied, and later learned about the pet policy after my dog whimpered when left alone in the room. Now, as I tried to check-in with my dog, luggage, and bike, Shane once again informed me that I couldn't stay without giving me clear reasons, leaving me stranded outside in the heat with my dog, Panda.

My mother and I went outside to the lobby to get some ice and sodas. When we returned to our room, neither of our keys worked, even after getting new ones made. Despite the front desk's attempts, we remained locked out for over two and a half hours, with my elderly dog and belongings inside. The staff mentioned trying to reach management, but their line was constantly busy. Eventually, my mom took another room for the night due to exhaustion. As I waited outside, the night clerk continued to struggle with reaching management. Maintenance can only help in the morning, and there is uncertainty about when management will arrive.

I have been staying at Motel 6 for 7 days from Sunday, August 11th to Sunday, August 18th. Initially, I was told that after 7 days, my room would be cleaned once during my stay. However, on the 6th day (Saturday, August 17th), my room was not cleaned as expected. I then spoke to some cleaning staff who were surprised by this information provided by the manager. I believe that according to both your policy and possibly the law, rooms should be serviced every 3 days. I am disappointed by the lack of cleaning service for 7 days as I have had to manage with the same linens, empty trash cans, and dusty floor. The manager's response that my booking for a week exempts me from cleaning was unacceptable. I am considering checking out unless the situation is resolved. I am open to moving rooms and paying for an additional night if I can receive 2 nights of complimentary stay to make up for the missed cleanings and misinformation from the front desk.

To Whom It May Concern, I am writing to express my concerns regarding my recent experience at your establishment. Throughout my stay, I encountered significant issues with the general manager's behavior. She displayed unprofessionalism by raising her voice, hanging up on clients, and lacking basic customer service skills. It is crucial for the reputation of your property that you carefully consider the individuals you choose to lead it. The behavior of the manager not only affects the customers but also sets a negative example for the employees regarding the importance of providing excellent customer service. It is alarming to witness such conduct from a person in a leadership position. Many guests share my dissatisfaction but may not know how to address it. I have already contacted guest relations regarding this matter [redacted]. I believe that addressing these concerns internally is in the best interest of your business, as resorting to external organizations can be avoided. As frequent travelers who attend events worldwide, I must inform you that we will not consider staying at Motel 6 or its affiliates in the future due to this experience. I urge you to take this matter seriously and investigate the reported incidents promptly. I appreciate your attention to this issue and hope to hear from you soon. Sincerely, Marquis M Sanders | Samantha Sanders

I made a room reservation through Expedia for July 26 to July 28, [redacted] at a motel in Washington DC. After arriving, I paid $[redacted].00 for the two-night stay. However, when I checked my bank account, I noticed charges of $[redacted].00 and $20.69 from the motel. Upon contacting them, they claimed it was for one night only, which was incorrect as I stayed for two nights. I provided proof of the double charge via email, but they never followed up as promised. I am seeking a refund of $[redacted].00 and $20.69 that were wrongly charged. Your assistance in resolving this matter would be greatly appreciated. Thank you. - D. J. Pierre

I have submitted several complaints about my unpleasant stay at your location. I had a conversation with one of your customer service representatives after being on hold for 20 minutes. My stay from August 19th to August 20th was extremely disappointing. The shower was dirty with hair left on top of the drain. Outside my room, there was a noisy crowd using profanity which made it difficult to sleep until after 1 am. The disruptive group of about 15 to 20 individuals kept me awake and their behavior was disrespectful. I am dissatisfied with the service at your Sandston, VA location and do not recommend it to others. I believe I should be refunded for that night as it was a scary, noisy, and sleepless experience. Despite my efforts to contact the company since August 20th, I have not received any apology. I intend to email your CEO about my stay using the information on my reservation. Please address my request promptly. - Yorke A. W. Jr.

I have lodged multiple complaints about my unpleasant experience at your establishment. I attempted to speak with customer service but was put on hold for 20 minutes. My stay from August 19th to August 20th was terrible. The shower was dirty with hair on the floor, and disruptive noise outside my room kept me awake until after 1 am, creating a disturbing atmosphere. Approximately 15 to 20 individuals congregated, causing loud disturbances and using foul language. The noise and lack of sleep were unacceptable. I do not recommend your Sandston, VA location to others. I believe I should be reimbursed for that night's stay due to the disruption and discomfort. I have not received any apology for the poor service. I intend to contact your CEO regarding this incident, with all necessary details available on my reservation. - Y.A.W. Jr.

I am currently staying at the Sacramento, CA Central Motel 6. I flew from Ontario, CA to pick up my brother from the hospital, but he only has his hospital release paperwork as identification. The woman at the front desk refused to let us into our room and was very rude, disrespectful, and unprofessional. We are staying until tomorrow for our flight, and I am upset by the lack of customer service.

I had a very unpleasant experience with the motel staff regarding their ID requirement that I find unnecessary. I have never encountered such strict rules during my years of staying at motels. My family is currently going through a tough situation as my brother was recently discharged from the hospital without his ID. We are exhausted and in no condition to be treated disrespectfully. I kindly request for the staff at the location on College Way Dr in Sacramento, CA to consider the circumstances and accept his hospital paperwork as identification. I hope for your understanding and appreciate if you could communicate this to the staff at that location. Thank you.

I urgently need assistance. I find myself in a distressing situation as I am trying to leave an abusive relationship, staying with only my dog for the past four nights in relative peace. Unfortunately, my ex caused a disturbance in the parking lot a few hours ago. Initially, he left after I asked him to, but he returned briefly to retrieve some of his belongings from the room. Without warning, the management informed me to leave due to his actions and refuses to refund the money for my stay. I am on disability, waiting for my next payment tomorrow, and now facing eviction with nowhere else to go due to his behavior. Despite only letting him in to avoid further trouble in the parking lot, I am being penalized for his actions, which I had no control over. I simply wish to rest in my room without being punished for his inappropriate behavior.

I briefly explained what happened. I am currently staying at Motel 6 in Anaheim on State College Boulevard with my service pet for the past three nights. My ex caused a disturbance in the parking lot, and when he came to retrieve his belongings, he became loud in my room. Without prior warning, the front desk asked me to check out due to his behavior, even though he was not a guest. Physically unable to move my belongings due to a disability, leaving me nowhere to go after leaving an abusive relationship. I had spent my last funds on the room and hoped for at least a night's stay or relocation to another Motel 6. Being threatened with police involvement and expulsion onto the streets feels unjust as the disturbance ceased when he left. I seek a peaceful resolution and fear being left vulnerable outside at the abrupt loss of accommodation. The current situation is distressing, with the looming threat of police intervention as I wait for a fair outcome.

Upon checking into a room, we encountered numerous roaches within an hour. I have documented evidence with videos and photos. When I reported the issue to the front desk, the staff member acknowledged the infestation and mentioned maintenance would address it the next day. Unwilling to stay in the infested room, I requested a refund to find different accommodations. Instead, they provided a new room key which we did not even enter. After discussing with my companion, we both decided against staying in any room until the roaches were eradicated. Despite my request for a refund to find a new place to stay, the staff refused. This situation has caused me great distress. I have been a long-time customer of Motel 6 and usually find them accommodating, but the branch on Idaho and US 60 in Apache Junction needs immediate attention. I seek a refund for my unsatisfactory experience.