Motel 6 Customer Service Issues

This is my third attempt to relay this message. I paid for a room for a family member today. Even though the staff recognized me from yesterday, they refused to rekey the card since I wasn't the registered guest. I couldn't reach my grandson to authorize my entry. I'm a 67-year-old woman with health issues including asthma. I pleaded with the manager to let me in because my inhaler was left inside due to recent asthma attacks. However, she declined citing policies. I also mentioned my small 4 lb yorkie is left alone in the room, at risk of injury. I urgently need to retrieve my belongings or just rest.

Hello, I’m Rogelio Roman. My two daughters, aged 2 and 3, and I are currently at Motel 6 South in Santa Rosa. Last night, we experienced a complete power outage, which meant no AC, ice machine, vending machines, or TV. My children were extremely scared. I don’t think I should be charged for tonight’s stay. I have been a loyal customer at Motel 6 for two months, spending around $6,[redacted] across various locations during my house renovations. Given the lack of promised amenities, a complimentary night’s stay seems fair. The $30 discount offered doesn't adequately compensate for the discomfort and inconvenience we faced. I appreciate your prompt attention to resolving this matter. Thank you.

I checked in on Friday, July 5 using the Motel 6 app to reserve a room for the weekend. Upon arrival at Motel 6 in Monroe, LA, I encountered several issues. Firstly, I was overcharged considering the app indicated $41.00 per night but was charged $64.00 per night. The room key did not work initially, resulting in a trip back to the office for replacements. Once in the room, I discovered there were no towels, Kleenex, or soaps. The condition of the room was unacceptable due to various cleanliness and maintenance issues. The bathroom door was broken, the walls were dirty, and the bedsheets appeared unchanged. Despite notifying the office, it is uncertain if any action will be taken. Additionally, the noisy neighbors kept me up until 4 am, leading to a poor night's sleep.

Hello, I made a reservation at the March Lane Stockton location for July 6th. Unfortunately, my stay was extremely disruptive. Throughout the night, the guests nearby were very noisy, coming and going, and my room was shaking due to all the commotion. I suspect the guest next door was involved in illegal activities. Additionally, the rates for this stay were much higher compared to my previous visits, which was unexpected given the circumstances of my emergency trip. When I tried to discuss payment upon check-out, there was a miscommunication, and my card was charged without my consent. The customer service from the morning check-out staff was also unacceptable. I would like a refund for the unpleasant experience I had at this location. Thank you.

I am truly disappointed with the condition of the room at Motel 6 during my recent stay on July 7, [redacted]. The room was dirty with a terrible smell, and I had to clean the floor myself. When I showed the manager a picture of the dirty room, I only received a $20 refund, which is unacceptable. On the second day, I cleaned underneath the beds where I found a lot of dust and stains that had clearly not been cleaned for a long time. I was also unable to open the window due to a missing screen, causing discomfort from the bad smell. I inquired about job opportunities, but was shocked by the discriminatory age requirement mentioned by the housekeeping supervisor, Maria. Additionally, my friend had issues with a leaking air conditioner. We pay for a good stay and expect better customer service. I request a two-day complimentary stay in room [redacted] at Motel 6 to set a standard of cleanliness that was not met during my stay. Thank you for your attention. Sincerely, Deana Orozco.

This is my third time staying here, and every time I request to extend my stay, the receptionists always assure me it's taken care of, yet I keep having to leave abruptly. After working until 3 am, I was rudely awoken at 9 am by room service wanting to clean. Despite my request for a knock, they tried to enter at 9:58 am while I was in the shower. On a prior visit, they also attempted to enter at 9:45 am without warning. I pay for peace and rest, not early disturbances. Additionally, my week-long stay was only processed for two days, leaving me stranded in my car for the next few days.

On July 5th, my spouse and I stayed at Motel 6 in South Fresno, California. My wife, a senior citizen aged 66, slipped on water leaking from the toilet and fell on her left knee, hurting her lower back. We informed the night clerk who relocated us to another room. Despite this, my wife was in pain all night and continues to be in pain as of July 10th. The next day, the manager visited us, and after we filed a report, I requested compensation. The manager offered a 50% discount on our next visit. Since our stay started on July 2nd, I believe a more substantial compensation is warranted given my wife's ongoing discomfort. I appeal to corporate for assistance and fair resolution.

During my 5-week stay at Motel 6 while awaiting the keys to my new house, I encountered a series of unfortunate room changes. The initial room had a strong odor, holes in the walls, and lacked a microwave. The following room was disruptive with police activities and loud parties nearby. Relocating to the other side of the motel, our third room had an air conditioning malfunction after three days, and a surprise water shutdown for seven hours during a morning shower. The fourth room's toilet malfunctioned and bathroom sink caulk failed, causing a flood. The last room initially appeared fine until the bathroom ceiling leaked, resulting in significant damage. Throughout, the hotel experienced a roof fire and our room was mistaken for someone with a warrant. After numerous complaints, we were offered a room change, which was not a solution. With the current situation, we are planning to reach out to the BBB, health department, and housing authorities. We will be residing in our car until we secure our new house keys on the 15th. The environment with multiple families at the property, unsupervised children, and lobby leaks has made our $[redacted]-per-week stay an unbearable nightmare.

I'm Diana Boyd and on July 11, [redacted], I stayed at Motel 6 in Youngtown, AZ. When I entered room [redacted], I was shocked to find bugs all over the walls, dresser, and ceiling. After requesting a new room, I was moved to room [redacted] which had even more bugs. I have documented the issue with photos and videos. The night auditor refused a refund or another room until the manager arrived at 08:00 am. I am extremely disappointed with the lack of cleanliness and maintenance. I am requesting additional days in a thoroughly cleaned and sanitized room as compensation for this unsanitary and unsafe experience. It is imperative that the cleaning staff responsible for these rooms be replaced as this level of cleanliness is unacceptable.

My name is Diana B. I stayed at Motel 6 in Youngtown, Arizona on July 11, [redacted]. Initially assigned room [redacted], I found bugs on the ceiling, walls, and in the bathroom. Upon requesting a new room, I was moved to room [redacted], which unfortunately had even more bugs. I documented the issues with photos and videos. The staff could not assist until the manager arrived at 8:00 a.m., despite being unable to provide a different room. This experience was disappointing and unacceptable due to the unsanitary conditions. I am requesting a refund or complimentary stay in a clean and sanitized room to make up for the inconvenience of spending over 5 hours in a bug-infested room. The cleanliness of the rooms must be improved, as it is not suitable for guests to stay in such conditions.

My father and I are currently guests at your Motel 6 in West Monroe, LA. We will be staying a total of 16 to 17 days. The manager, Michelle, was very rude to me over a minor issue with some cups. I reported that the phone in my room was not working, and she responded dismissively before having it fixed two days later. The grounds are littered with trash, and the motel is in need of a fresh coat of paint. When the maintenance worker painted near my room without warning of wet paint, I accidentally got paint on my bathrobe. Stray cats are present near my door, likely because someone is feeding them. Housekeeping did not provide any replacement towels during my stay, forcing me to search for some myself. Due to these issues, I am requesting a refund to my credit card. Unfortunately, relocating to another hotel is not an option for my father due to his health condition. Thank you.

During my recent stay at Motel 6 on Pauline St in Memphis, I encountered a bed bug in my room. Despite showing video evidence to the front desk staff, all I was offered was a room change with a minimal discount for the inconvenience. The manager, James, was unhelpful with only offering a $10 discount for the next night's stay. I felt unfairly treated as no refund was provided, despite the unsettling experience with the bed bug. The promises of contacting exterminators and offering resolutions within 3 days were not satisfying. I paid full price for two nights and did not receive the service or compensation I expected. It is disappointing that the issue was not addressed appropriately, and I am still waiting to hear back from Motel 6 regarding this matter.

I made a reservation at a Motel 6 outside of Nashville, Tennessee. When I arrived at my room, I found other guests inside who were aggressive towards me. I immediately reported this to the front desk, but they were dismissive. I was given another room, but the experience left me anxious and unable to fully enjoy my stay. Additionally, the sheets in the room were damp, which was uncomfortable. This incident has left me very unhappy with my usual choice of staying at Motel 6. Unless this issue is addressed satisfactorily, I am unsure if I will choose Motel 6 for my future travels. My wife and I were extremely dissatisfied with our experience.

I made and paid for a one-day reservation. Unfortunately, my brother couldn't pay for another day before the manager asked me to leave until 3:30. With a head injury affecting my decision-making and no car, I had to walk in the heat and wait, despite being 62 years old. The manager didn't allow me to wait in a cooler area. When my brother passed away, I requested the manager's help to retrieve details from my phone, but she declined, leading me to ask another customer for assistance. During my several days stay, I had to change rooms four times, all of which lacked towels and were dirty, necessitating me to clean them myself. Additionally, my room was broken into, and my belongings were stolen. I have photos documenting the poor condition of the rooms.

My husband, Taurus J., and I, Heidi, are currently displaced and staying at Motel 6 in Dothan, Alabama. FEMA will provide rental assistance, and we need a statement from Motel 6 confirming our weekly rate of $[redacted].14. We paid for the week yesterday and just need the signed statement for FEMA. We were informed that the motel staff can't sign, but we require this for our assistance. Your help with getting this signature and statement would be greatly appreciated. Thank you.

The Motel 6 on State Road 84 (Marina Mile) in Fort Lauderdale, Florida, has been a disappointing experience for me as a guest. The hotel's first level is inaccessible due to ongoing construction, causing a lack of hot water, microwaves, and refrigerators. Despite being told these issues would be resolved, they persist after my three-week stay. The staff's behavior has been unprofessional, and their reluctance to provide the corporate number is concerning. I urge corporate to investigate this location promptly to address its inadequacies. I intend to report this to the Better Business Bureau due to the unsatisfactory conditions and encounters with management. Your prompt attention to this matter is appreciated. Thank you.

Hello and good morning, my girlfriend and I checked into your motel last Friday. It was a late check-in, so we went straight to bed. When I woke up at check-out time, we had to leave in a hurry without showering. Later, I noticed I was itching, and it turned out to be flea and bed bug bites. My girlfriend pointed out the red bites and sores, which led me to find out about the infestation. This has never happened before in all our visits. We are considering seeking a refund for this issue. Thank you. - Jeremiah Arismendez

My name is Benny Lewis, and I have been staying at Motel 6 consistently for the last 3 months due to work travel. Recently, I encountered bed bugs in two separate rooms ([redacted] and [redacted]) within the past few weeks. Despite the rooms being clean, my wife and I found baby bed bugs in room [redacted], and the staff moved us to another room. I am a loyal customer of Motel 6 and appreciate the service provided. However, due to these incidents, I am hoping for reimbursement for cleaning our clothes and possibly a few nights of free stay to address our concerns. My family and I are currently homeless waiting for a new house. I value the company and staff at this location and am reaching out to seek assistance. Thank you for your attention to this matter.

During our stay at Motel 6 in St. Joseph, Mo. on July 27, [redacted], my husband and I were shocked by the discrepancy in pricing. The sign outside displayed $53.99, but we were charged $[redacted].09 upon check-in. I have evidence of the advertised rate and am willing to share it. This misleading practice needs to be addressed promptly. According to the staff, the owner increases prices during busy periods, which is unacceptable. The quality of the stay did not justify the inflated cost - subpar beds, lack of basic amenities like a coffee maker, and overall disappointing experience. I intend to caution others against choosing Motel 6 based on this experience. Transparent pricing is essential, and customers should not be overcharged based on fluctuating demand. It is unfair to expect guests to pay double the advertised rate without justification.

To whom it may concern, On July 27th, [redacted], there was an incident where I was given the wrong room key. After contacting the front desk, the manager Shirley changed my room from [redacted] to [redacted] but the update was not reflected in the computer system. This led to my 9-month pregnant daughter and 2-year-old granddaughter being removed from the hotel under the impression that the room was not paid for, all happening within 30 minutes. Despite my request for a refund of $95.37, the hotel staff refused, falsely claiming I had been in the hotel all day when I had actually left for another hotel promptly. In response, I have contacted my credit card fraud department to file a claim. I urge Motel 6 in Brooklyn to address issues such as drug sales, solicitation, and improve the professionalism at the front desk. I insist on receiving my refund by July 31st, [redacted].