Motel 6 Customer Service Issues

I am concerned about several issues during my stay. On May 31st, the air conditioning was not working, and there were various maintenance problems in the room including a non-functioning toilet and a fallen towel bar in the bathroom. Additionally, there was an infestation of ants and a few cockroaches. Despite reporting these issues, we have endured four days without air conditioning in hot temperatures. I requested a room change three days ago, but was only told that they would fix the air conditioning. However, four days later, the problem persists. The lack of air conditioning has made us all hot, sweaty, and miserable, causing frustration and a sour mood. It is unreasonable to pay over $80 per night to stay in such uncomfortable conditions. I believe it is unacceptable to expect anyone to pay for a stay where they are as unhappy as we are here.

I made a reservation for Saturday but mistakenly booked it for Friday. Unfortunately, I didn't cancel in time and was charged. I am a frequent guest at Motel 6, having stayed more than [redacted] times. I would greatly appreciate it if I could receive a refund for the mistaken booking and perhaps a complimentary booking for my next stay. Any assistance in this matter would be highly valued. Thank you. Patrick Hartline.

During our stay at the Motel 6 in Bloomsburg this weekend from June 7 to 9, we were pleased with the accommodations. However, I had made the reservation online, unaware that this would disqualify us from the 10% Senior discount we were eligible for as 66 and 68-year-olds. Upon check-in, the staff mentioned that online reservations did not qualify for the discount, and it was advised to call instead. I was taken aback by this as booking at other locations had not posed such issues in the past. I made the reservation in advance due to the busy summer season and was disheartened by this policy. Could you confirm if this is indeed your company's standard protocol? A clarification would be beneficial, as I like to share such details with my friends. Additionally, I did not receive a payment receipt during checkout. Thank you. - P. Steinbuch

On May 31, our stay began with an unbearably hot room due to a faulty air conditioner. Multiple issues persisted, such as a non-flushing toilet, a broken towel bar, a malfunctioning coffee maker, the presence of ants and a few cockroaches, and a foul odor in the carpet. The lack of air conditioning intensified over the last 4-5 days in extreme heat, significantly impacting my son and me, who have asthma and chronic COPD. Despite our fondness for the room's layout and size, the conditions were challenging. Although we requested to move early on due to the poor conditions and delayed repairs, no action was taken. Additionally, an unpleasant interaction with a middle-aged staff member exacerbated the situation. When a payment issue arose involving a prepaid Visa card, we were asked to leave, despite our desire to stay. We kindly request compensation for the days without air conditioning or a credit towards future stays in a room with air conditioning. Thank you for your attention to this matter.

On the morning of June 3, we were given a voucher by American Airlines to stay at Motel 6 in Schiller Park, IL near O'Hare Airport due to our flight not being able to land in Flint, MI. Upon arrival, there were issues with cleanliness, odor, and room assignments. Some guests reported dirty rooms, smoke and urine smells, and even finding others in their designated rooms. Despite the late hour, a few travelers opted to book rooms at a different nearby hotel due to the conditions at Motel 6. This incident was very disappointing as we were exhausted and did not expect such unsatisfactory accommodations. We felt it necessary to share our experience to highlight the poor conditions at this Motel 6 and to express our reluctance to stay at any Motel 6 in the future.

During my almost three-week stay at Motel 6, I encountered issues due to unknowingly associating with a woman named Donna who had a warrant for her arrest. The manager at the Venice location asked me to leave once they discovered her situation. I believe the manager's actions were uncalled for, considering I had just met Donna recently and had no knowledge of her background. Despite paying $[redacted] weekly for a room without amenities like a refrigerator or microwave, I encountered a problem with the manager. I feel it was unfair to be asked to leave without being aware of Donna's situation. Although I was refunded, I strongly believe the manager's behavior was unjustified. If further communication is needed, please contact me at [redacted]. Thank you.

I had a disappointing experience at the motel recently. I encountered issues with a staff member named Leslie Small, who I found to be manipulative and unhelpful. When I tried to address a problem I was facing, Leslie's response was polite but dismissive, which made me feel disrespected. Later, security even came to my door, informing me that I had to leave as Leslie believed I had caused a disturbance earlier. All I had requested was to be informed in advance about maintenance in my room instead of being surprised by workers entering while I was asleep. Despite my efforts to communicate calmly, I was ultimately expelled from the premises without a refund and was told I was banned from all six motels owned by the same group. It was frustrating to be treated this way, especially when all I had wanted was a room change to avoid the disruptive cleaning activities. I am perplexed by Leslie's handling of the situation and her unwillingness to address a simple concern.

I checked in and paid for one night. It was 12:30 am last night when my car broke down. I walked to my room, opened the door, and saw a cockroach on the bed and another one on the floor. I closed the door and went back down to the office to inform them about my medical condition where my eyelids swell shut and my throat swells. I suggested staying or needing an ambulance and hospital visit in the future, but they replied that they did not care and this was the situation. I didn't even go back into the room; all I did was reach in and turn the light on. When I asked for a refund, they refused and told me to leave or they would call the police.

I recently checked into Motel 6 Philadelphia Airport located at 43 Industrial Highway on June 14th. Upon arrival, I was informed by the staff that everything was in order. However, upon reaching my room, I discovered that there was no functioning WiFi. I expressed my urgent need for internet access as I had a report to submit the next morning. The staff insisted that the WiFi was working and suggested that the issue must be with my device. Shortly after, another guest entered and mentioned they had been at the motel for two days without WiFi. The staff attributed the problem to weather conditions, despite it being a clear day. The lack of transparency regarding the WiFi issue is disappointing. Instead of acknowledging a technical problem, the management at Motel 6 Philadelphia Airport chose to mislead paying customers about the service's availability.

During my stay at Motel 6 on Hwy 90 and Marbach Rd, I encountered an unpleasant situation involving a non-resident guest visiting me. While I was off the property, the property manager, Ruby, entered my room without permission to check on the visitor. This intrusion led to me being moved to a different room. When I questioned Ruby about why she didn't address other guests causing disturbances, she informed me that I had to relocate due to my visitor, even though they had not caused any issues. Later, there was further disturbance outside my new room involving the non-resident guest, who was behaving aggressively. Despite my attempts to address the situation with the front desk, it escalated to the point where the non-resident entered my room and verbally attacked my visitor. The lack of intervention from the staff left me feeling harassed and my rights violated. The individual causing the disturbance was identified as Nike, who has connections to staff and allegedly engaged in questionable activities on the property. I expressed my concerns about the lack of communication and the handling of the situation, feeling unfairly targeted and disturbed by the whole ordeal.

During my reservation, I specifically mentioned my wheelchair needs and inquired about restroom facilities and grab bars. The lady I spoke with was not very helpful and kept stating she didn't know the details of each room. Despite the uncertainty, I proceeded with the booking as my boyfriend could assist me if necessary. Just as we left the lobby, we encountered a steep ramp leading to our room, posing a challenge. Although the room itself was suitable, the steep ramp proved problematic during our departure the next morning. My boyfriend, also disabled, almost hurt himself while pushing my wheelchair up the ramp. Initially considering a return trip for future getaways, I am now frustrated by the lack of handicap accessibility at the Melrose Park location. - Krystal

Hello, my name is Barbra Y. I have been staying at your hotel in Tallahassee, Florida, on Apalachee Parkway for almost three weeks now. Unfortunately, the pool has not been fixed since our house burnt down over a year ago, and we have not been able to move back in. We chose Motel 6 specifically for its pool, but we have been unable to use it. My husband, a tow truck driver for Maguffy's Towing in Tallahassee, was in an accident on Monday night, so some relaxation by the pool would be greatly appreciated. The staff has been helpful in answering our questions, but we are eager to know when the pool will be operational. We appreciate your hospitality but would also like to have access to the pool considering the cost of our stay. Thank you for your assistance in getting the pool up and running again.

I am a frequent guest at the Motel 6 in Corona, CA. Today I checked in at 4:20 PM, and I specifically asked the desk clerk if I was good until the next day, not just for today. He confirmed I was, leading me to pay $98 for only 6 and a quarter hours. I believe there was a misunderstanding with the desk clerk, as he is usually pleasant. Unfortunately, when I spoke to the on-site manager about the situation she was very unhelpful. Despite being a regular guest with kids and currently facing homelessness, she insisted I pay or leave with no consideration. This has caused me to be late for taking my son to the doctor in Moreno Valley, since I intended for my other son to stay in the room. The manager's lack of empathy and resolve to fix the issue disappoints me. As a struggling single mother, I kindly request the correction of my stay date and possibly an additional day due to the unforeseen circumstances. I hope for a prompt resolution and improvement in customer service standards under the motel's management. It was disheartening to receive a call from my son informing me that we were given just 10 minutes to vacate the room. This was a very rude gesture.

I encountered an issue that requires your attention. It would be greatly beneficial if you could provide proper training to your staff members on respecting customers and improving their customer service skills. Specifically, the manager at your Corona location displayed rudeness and a severe lack of customer service. I shared my experience as a single mother of three, currently homeless and financially strained, after paying $96.94 earlier on the same day. Upon checking in, I inquired with the clerk if my stay extended until the following morning, to which he confirmed. Later in the day, the housekeeper told me I had to leave, contradicting the earlier information. When I approached the manager, I was given an ultimatum to either pay more or vacate the premises. This situation was exacerbated by the lack of empathy and professionalism exhibited by both the manager and the clerk. Motel 6 was previously known for treating customers well, yet my recent encounter paints a different picture. It is evident that there is a need for improved employee training emphasizing manners, respect, and accurate information dissemination to prevent customer dissatisfaction and unwarranted financial burdens.

During our stay at Motel 6 in Somerset, Kentucky, we were there from Sunday, June 23rd to Monday, June 24th. Despite intending to arrange a monthly rate with Ash, the owner, we encountered confusion during check-in with a woman who seemed to be a manager. She requested full payment up front but was accommodating when we couldn't pay the entire amount. Unfortunately, Ash never appeared to address our concerns about a refund due to unexpected circumstances with my family joining me. When we tried to resolve the issue, we were met with a policy about weekly rates not being refundable, even though we only spent one night. The communication breakdown led to a heated conversation with Ash over the phone where he was unhelpful and even used inappropriate language. The situation escalated, and we were eventually banned from the property without a refund. This experience has left us extremely dissatisfied with Motel 6's operation and maintenance.

I recently booked a room at Motel 6 in Colorado through Hotwire and encountered issues with no hot water for my shower. Despite informing the front desk, I was told it had been ongoing for three days. We ended up running late as we had to make do with cold water for bathing. Although I raised a complaint with corporate, no action was taken. Now, having booked another room at Motel 6 on 49th and Federal, I was informed there would be no hot water on the day of our check-out. Even worse, the front desk attendant was exceptionally rude when we asked to use a restroom before check-in. The lack of customer service and amenities has been disappointing.

During my recent stay at Motel 6 in Billings, Montana, I encountered numerous issues. Upon check-in on June 25th, I was assigned rooms [redacted] and [redacted]. Unfortunately, in room [redacted], I discovered feces and blood on the sheets. When I requested clean sheets from the front desk, they claimed to have none available. The following day, the rooms were still not properly cleaned, so I tipped the housekeepers to do additional cleaning. To my dismay, my husband found syringes under the mattress in one of the rooms. Both rooms were filthy, with feces, urine, and hair left unattended. This experience was unacceptable and reflects poorly on the hotel's staff. I paid $[redacted] for this stay and I believe I am owed a refund. Customer service is essential, and this experience fell short. I have lost faith in Motel 6 and will not be returning.

I was fired because I had to leave early to pick up my children. Despite informing my manager twice, I was let go without considering my situation. While always being reliable and even going above and beyond to help out, I was dismissed due to this one instance. It seems unfair as others are allowed to leave work incomplete or not show up without consequences. I have never made any mistakes according to our agreement. Despite my dedication, it appears that I am being treated unfairly, possibly due to being pregnant. I hope to get my job back as it was a one-time situation where I needed to attend to my children.

I recently stayed at a different Motel 6 in Medford, Oregon, and was directed to this one instead, where I was charged $[redacted] for a filthy room. The shower was dirty, floors had visible footprints, and towels, though washed, still had hair and particles on them. Despite our long workdays, when we asked for a late checkout, we were denied. This experience at Motel 6 was probably the worst I've ever had. I felt uncomfortable when a security guard escorted us to our room and hovered right behind us until we closed the door on him. The online rate for rooms in Medford is $60-$64, yet we were charged $[redacted]. I don't believe I should have paid more for such terrible service and unclean conditions. Expressing our concerns to the unresponsive front desk only resulted in a simple apology. Motel 6 should provide affordable and clean rooms, not disappoint hardworking individuals like us. If I were to pay $[redacted] for lodging, I would have chosen a better-maintained hotel for my stay.

I paid cash for my grandson's room, but the manager wouldn't rekey my card since I had been staying with him. I needed to get back into the room for my belongings and my elderly Yorkie. I have health issues and missing inhalers. My dog was alone in the room on the bed, and I was worried about her safety. The stress caused me to have multiple asthma attacks. My purse was stolen, so I lost important documents. I requested a refund due to the situation, but all I really want is some rest. I hope Motel 6 can understand and provide some help in this frustrating situation.