Motel 6 Customer Service Issues

I am currently staying at Motel 6 in Eureka. I called this morning to request a handicapped room due to my broken leg, as there were none available last night. I needed help with showering and getting around. The staff initially asked me to check out and return in a few hours for the room. Despite the rain, I agreed. While paying my fees at the office, a maid assisted me through tight spots to allow me to move around easily. After sorting out how to provide me with an accessible room, I left to grab some food while they prepared it. Upon my return, the staff kindly offered to assist with moving my belongings. Dawn was especially helpful, even warming up my food. Unfortunately, a different woman, described as a hefty blonde in a motel uniform, entered my room and began yelling at me for having staff assist me. She claimed I had disobeyed her instructions and rudely stated that they were not supposed to help with such tasks. I found her behavior disrespectful and unprofessional, especially considering I have been a long-time patron of the motel. This treatment was unacceptable, particularly as I am now in need of special accommodations due to my disability. I am seeking an apology for her behavior and hope that she receives proper training on how to interact with disabled guests with respect and care. Her attitude and conduct do not befit a position in leadership, and I believe she should be demoted to a role where she can assist those who require help like myself.

I had a terrible experience at Motel 6 in Saint Helens, OR with the manager, Jay. There are multiple issues with his behavior. Firstly, he made racist comments, refusing to rent to black individuals and accusing a lady at the laundry mat of trying to steal money because she was a white woman. Secondly, he has illegally locked people out of their units simply because he doesn't like them, even after being told by the judge and police that it's unlawful. There is an ongoing court case about this. Additionally, Jay leaves the front desk unattended from around 10 pm, despite it being a 24-hour service. This lack of care and unprofessional behavior has created a hostile environment for both employees and customers. I urge anyone considering staying at this Motel 6 to be cautious and aware of these issues.

I am currently seeking refuge from domestic violence and made a reservation at Motel 6 Denver-Thornton today due to unavailability at local shelters. I was assigned room [redacted], which upon inspection, was unsatisfactorily dirty with visible bloodstains, dog urine, and overall poor cleanliness. After contacting the front desk, I was moved to room [redacted], which also had cleanliness issues including broken glass, dead bugs, and an empty bag of drugs under the mattress. Despite informing the staff and showing them evidence, no significant efforts were made to address the situation. Even though I appreciate the flexibility of not requiring a deposit and accepting cash, the lack of cleanliness in the rooms is unacceptable given the circumstances of my stay.

During my recent hotel stay, I encountered several issues including a loose lock on my room door, a malfunctioning phone, and a broken entrance lamp. I promptly notified the supervisor, documented the problems with photos and witness statements. Unfortunately, I had a distressing experience with African American staff who were impolite when I was forced out of my room, while experiencing internal bleeding during check-out. They neglected to assist or call for medical help, leading me to seek treatment at a hospital and involve a law firm with my medical records. I am associated with Hilton and La Quinta Inn and have a family member involved in inspection boards in Boston, Worcester, Springfield, and across the U.S. I am prepared to take legal action if necessary and urge the hotel to address these serious issues promptly. You can reach me at [redacted] to discuss further and expect to resolve this matter urgently. Sincerely, Orlando Ocasio.

I was repeatedly denied check-in due to a lack of available rooms until a new desk attendant came on at 8 am. Suddenly, multiple rooms became available. Although we requested a non-smoking room, only a smoking room was offered. We then asked to switch to an empty neighboring room, but were told it couldn't be used. However, a similar room on the third floor was offered, so we moved there despite the non-functional elevator. The bathroom in the second room was dirty, the toilet didn't flush properly, and there was no hot water in the sink or shower. Additionally, the heat didn't work, and after requesting a space heater, it barely maintains warmth due to gaps around the door. I would like to be relocated to a similar room on the same floor since the elevator is out of order. Considering the inconveniences, I am requesting the next three nights be complimentary.

Subject: Disappointing Stay at Motel6 Ann Arbor Dear Eric Ellicott, I am Michelle, and I recently stayed at your Motel6 at [redacted] S State St. in Ann Arbor on Jan. 26th for a volleyball tournament. Despite booking room #[redacted] and having high hopes due to the online description and pricing, I was shocked to find the room in deplorable condition upon check-in. The cleanliness was subpar, with mouse droppings near the TV remote, dirty bed sheets, dusty baseboards, a clogged sink full of hair, and even pubic hair on the shelves where clean towels were stored. The state of the room was unacceptable, and I had to raise my concerns with the front desk the next morning. While the employee was apologetic and offered a complimentary stay at any Motel6 location, I insisted on a refund due to the unsanitary conditions. I believe it is crucial for you and the management to address these cleanliness issues promptly. I have also forwarded this email to the owner for their attention. Please feel free to reach out to me at [redacted] if needed. Regards, Michelle Lee

My name is Michelle, and I spent one night at the Motel6 located at [redacted] S State St. in Ann Arbor on January 26th for a volleyball tournament my daughter had the next morning. I usually don't stay at hotels or motels, but we opted for this one due to its online appeal and reasonable price when traveling almost 3 hours for the tournament. Unfortunately, upon checking into room #[redacted] after dark, I was shocked at the condition. The room was deplorable and filthy, with mouse droppings near the TV remote, dirty and hairy bed sheets, dust and dirt around the mattress and baseboards, a clogged sink, low water pressure in the shower, and worst of all, dust, dirt, and pubic hair on the towel shelves. Despite wanting a refund right away, driving limitations and unfamiliarity with the area forced me to tough it out. I spoke to a kind front desk employee the next morning, who refunded me after seeing the photos of the room. Although I was promised a free stay at any Motel6, I just wanted my money back, and the front desk attendant accommodated my request. I have not received any response from Manager Eric Ellicott yet.

Hi, my name is John Contreras. I am a veteran who recently stayed at Motel 6 in Warrenton, Missouri. I experienced several issues during my stay, including unsanitary conditions in room [redacted]. The front desk attendant was disrespectful when I inquired about a veteran's discount. The linens in the room were dirty with hair, urine stains, bugs, and other uncleanliness. Despite requesting new sheets, I received more dirty linens. I believe it's important for you to address these concerns regarding the condition of the room as it does not meet the standards I expected from Motel 6. I have photos documenting the issues that I can provide upon your request. Thank you for your attention to this matter. John Contreras

My wife, our 3-year-old child, and I rented a room at Motel 6, waiting for our apartment to become available. We have our clothes and essentials in the room. Today, housekeeping noticed the amount of our belongings and informed management, now demanding we remove our items to continue staying here. We only have clothes, toiletries, and toys for the child. Upon returning to the room, we discovered our keys not working as the door code was changed without notice. Despite trying to get new keys, we were met with no explanation. Now, we are being forced to remove our clothes due to supposed fire hazards, despite there being a clear pathway. The staff has been rude, unhelpful, and enforcing daily housekeeping even when requested otherwise. I am threatened with eviction without a refund if we don't comply by 11 a.m. It feels like unfair treatment and lack of privacy. My attempts to reason with the manager were met with the same disrespectful attitude. This situation is unacceptable, and if not resolved, I will escalate the issue further.

During my stay at Motel 6 Essington, my son discovered a package containing 15 bags of heroin in a drawer in our room. Concerned for our safety, I promptly brought it to the front desk and requested a room change. The staff relocated us two doors down without much explanation. I reached out to customer service the next day to report the incident and was assured the manager would contact me regarding compensation, but no one reached out. Feeling unsettled, I visited the front desk again before checkout, and they called the police. Regrettably, both the staff and the authorities were dismissive towards me, which was frustrating given the seriousness of the situation. My child's safety was compromised, and the whole experience was mishandled. I believe I deserve some form of apology or compensation for this distressing incident involving a hazardous substance. It's alarming how this matter was downplayed, and I hope someone addresses this promptly.

I've paid for 5 nights, but today is just my third day at Motel 6. The Wi-Fi has been on and off since I arrived. When I informed the front desk, they claimed it was working fine on their end, despite the issues I was facing. When there was no hot water the next morning, their response didn't help. I had to run it for 25 minutes to get it warm, causing me to be late for work. The staff member's attitude didn't make the situation any better. Today, I woke up to no heat in the same room. The front desk suggested a portable heater but wanted me to leave my ID in exchange. It's frustrating that I would have to return the heater to the office every time I leave. I've requested to speak to the manager multiple times but have not been able to. This experience at the Motel 6 in Fredericksburg VA is disappointing and inconvenient.

I had a terrible experience with the customer service at this location. I purchased a week of internet service, but on the third day, it stopped working. The staff claimed there was no record of my purchase and told me to call an [redacted] number. The tech support representative said our room had active service, but two additional devices were also using our code, causing the issue. When the tech tried to resolve the problem with the front desk, the staff was uncooperative and rude. I suspect that the front desk may have been using our code for themselves. The night agent, Antonio, was particularly disrespectful. I have stayed here for about four weeks but will not be returning due to this incident. I recommend avoiding this location to others. I believe someone should be held accountable for this poor service.

On January 17th, I had a reservation for a two-night stay at Motel6 South in Santa Rosa, CA. After a long flight from Dublin, Ireland, the taxi driver warned me about the area's safety. Upon arrival, the room given to me was dirty, with a stained bed cover and a dirty floor. The second room was not much better, with an uncleaned floor and walls covered in nasal mucus. Feeling uncomfortable, I stayed dressed until daylight. Local people mentioned the hotel's bad reputation for crime. I only stayed for one night and am requesting a refund for the second night. The $88 per night fee has not been refunded. I believe people should be aware of the motel's condition. I am seeking a full refund for the night I did not stay and the unpleasant first night I experienced. Thank you, G. McGillicuddy

I recently stayed at your motel in Fort Collins, Colorado, where I have been a regular guest without any previous issues. However, on 2/10/19, when I tried to check in with my son, we were unexpectedly denied service. The manager, Crystal, and another employee, Erica Williams, seemed to have a personal issue with us, which led to our refusal of service. Crystal has been reported to be rude to job seekers and made inappropriate comments, while Erica mentioned that her boss has a problem with me. Due to this negative experience and poor treatment, I will not be returning to your establishment and will advise others to avoid it as well. I believe better training and customer service practices are needed for your staff to improve the overall guest experience.

I walked to Snappy's corner store last night for food and water but accidentally left my key in the room. I've been staying here for five days with no discounts. When I asked the front office about getting another key, they couldn't find my name in the system even though my wife, J. Lockhart, and I, P. Lockhart, were registered previously. Despite using my credit card for payments, the staff was unhelpful and threatened to call the cops. After involving the police, I was able to prove my identity. The next morning, different staff confirmed my name was still in the system and I paid for another night. The previous night's incident was resolved around 2 a.m. Despite the trouble, my wife and I love this Motel 6 and would like to continue staying here, hoping for a more positive experience. Thank you.

I recently experienced a disturbing incident with an employee named Teresa Cheverria at the address [redacted] W. Arrowhead Hey in San Dimas, CA [redacted] on January 27th, [redacted]. Teresa knocked on my door in room #[redacted] under the pretense of housekeeping, only carrying a clipboard. She inquired if I was extending my stay, to which I confirmed that I had already paid for the additional day. Later that day, a guest who was visiting me at the same location informed me that Teresa had falsely reported to management that I had extra people in my room. I am in the process of finding a permanent residence, and I find Teresa's actions unacceptable and untrue. She also confronted my guest, who incidentally also stays at this location, stating that having visitors after 10:00 p.m. constitutes staying overnight, a claim not supported by company policy. I believe the issue should have been addressed directly with me rather than involving my visitor. I have frequented various Motel 6 establishments and I have never encountered such behavior from an employee, who seems to be acting based on a previous unrelated incident. I do not believe Teresa's actions reflect well on Motel 6, and I find her behavior slanderous and inappropriate. Thanks, Amalia Machado

We reserved a room for the past 10 days and initially had no issues. However, after a person followed us back to the motel room without our knowledge, things changed. They now claim there is a policy requiring daily room checks, which my boyfriend's graveyard shift schedule complicates. This sudden change and the potential consequences like eviction or loss of refund feel unjustified to us. The room has been well-maintained, so we are unsettled by the new practice of daily checks. We seek a resolution promptly, aiming to avoid any negative outcomes. Our stay is at the Motel 6 on 93rd and Stark St. in Portland, Oregon. Thank you for your attention to this matter.

I arrived in New Orleans this morning with confirmed reservations made two weeks ago. Unfortunately, I experienced mishandling and deception. In short, the hotel engaged in price gouging, causing delays and inconveniences for us and many other customers. Despite our frustration with the situation, we are also disappointed that the company has not addressed these issues promptly. I have photos of two individuals named Joe and Rashi who were involved in the situation, although I suspect their names might be false too. We are currently investigating Louisiana's price gouging laws and considering legal action due to the unacceptable treatment we received. Many guests were left without rooms and were charged exorbitant prices. If the matter is not addressed by the hotel, I will take further action.

During our 7-month stay at Motel 6 in Bordentown on [redacted], we have continuously been overcharged. The rates we were quoted differed from what we were actually billed. We were charged $65 from Sunday to Thursday and $75 on Fridays and Saturdays, despite being told we couldn't get a lower rate by paying online daily for $62 including taxes. The water has issues with a copper smell, leaving rust stains in the tub and toilet. The sink and toilet have been frequently clogged. The manager has been unhelpful, providing different room prices to various guests for the same room on the same day. We have paid a total of $13,[redacted] when it should have been $12,[redacted], a discrepancy of $[redacted]. Seeking resolution led to being yelled at by the manager who refused to address our concerns. The promise of a free night every 10 days also hasn't been honored. We are dissatisfied with the management, the high room rates, and lack of compensation for the overcharges and unpaid free nights accumulated during our stay.

I was overcharged since the first day I made a reservation online at a motel. When I arrived, the price was higher, and I had to pay an extra $50 to get a key. Despite booking a room with a fridge and microwave, I have not received these amenities during my 11 months stay. The front desk stated we should be charged accordingly for these missing items. Additionally, the owner has inconsistently applied state taxes, despite Rhode Island regulations exempting stays over 30 days. I feel trapped as the owner locked us into a higher rate due to previous deliveries and mentioned that we should be able to afford it. Despite mentioning memberships with AARP and AAA, the internet prices were not honored. The owner demands more money on subsequent visits, creating financial strain as I only have $74 left until Friday. I fear the upcoming snow as we have no car and nowhere else to go. I seek fairness and resolution in this situation.