Motel 6 Customer Service Issues

During our stay at Motel 6 in Joshua, Texas from December 18th to December 24th, we had an unpleasant experience. The cleaning crew did not attend to our room, and the manager's attitude was disappointing when we raised our concerns. Additionally, the noisy neighbors disrupted our peace every night, with no action taken by management. This was unexpected, as we've had pleasant stays at this location in the past. As loyal Motel 6 customers, we are requesting a refund or a room change. We hope this issue can be addressed promptly.

I wanted to share an incident that occurred on Sunday the 23rd regarding one of your employees in housekeeping, who brought her child to work. While she was cleaning rooms, her child ended up scratching my car's left side and hood with a rock. Despite reaching out to the manager at the [redacted] i-37 Corpus Christi location multiple times and being promised a call back that never happened, I have not received any assistance. The manager mentioned contacting corporate, but I am still seeking help to repair the damage to my car. The incident report number is 18[redacted]8, and I am a regular resident in room [redacted] during my visits to Corpus Christi. My name is Howard Sankey.

I made a reservation at Motel 6 in Midwest City, Oklahoma. When I checked in, I found the room to be dirty with no toilet paper, stained and burnt sheets, and a refrigerator filled with old food. Despite booking the third floor, I requested to move to a ground floor room for my disabled family's visit, initially being denied, then later allowed. However, the second room had a broken window, malfunctioning AC, and a non-flushing toilet full of waste upon arrival. The beds were disgusting, leading us to buy new sheets. Despite my multiple complaints, all I received were excuses. I am deeply dissatisfied after spending $70 for an incomplete night's stay and do not wish to return to this motel.

I am a regular guest at the Motel 6 on Poinsettia Avenue, close to the I-5 freeway in Carlsbad, California. Unfortunately, I have encountered ongoing issues with the front desk staff's poor hospitality. Recently, my guest's key stopped working, and when she went to get it reset, she was denied assistance because she wasn't registered, despite there being no prior request for registration. After communication via FaceTime, I spoke with the front desk employee, who I had interacted with just an hour prior during check-in. I explained the situation, but she rudely refused to provide a new key, stating she wouldn't argue. As a paying customer, I found this treatment unacceptable. It is disheartening to be disrespected when requesting a basic accommodation for my guest. I choose Motel 6 for convenience, not to endure such disrespect from supposed hospitality professionals. This experience has made me question the level of service provided. I hope for better in the future. Thank you. - Evan P.

I made a reservation at Motel 6 for a 5 to 7-day stay to wait on repairs at my house. Later, I made another reservation under my partner's name to hold the room, but they cancelled my booking and switched it to his name. Working as an intake specialist, I found a person who matched a missing rehab patient with a warrant at the motel. When I visited on 12-28-18, the manager immediately cancelled my reservation, claiming I trashed the room. I suspect the missing person is related to the staff or management due to suspicious activities during my stay, including police visits on Christmas week when the patient disappeared from rehab. Unfortunately, the manager has treated me poorly, publicly insulting me and ignoring my report of two missing diamond rings.

I need to explain to the manager at Motel 6 on Victorian and Prater in Sparks, Nevada that I was trying to reach my husband's cell phone, Stanley M., in his room. I have been in contact with him for the last three days, but the receptionist refused to connect me without the room number. I tried to clarify that it was regarding our sick dog, Grizzly, and I have been connected without issues before. However, she was impolite and insisted on the room number and associated name. It was frustrating as I did not have the room number at the moment. Her behavior was disrespectful and unhelpful, leaving me without a way to reach my husband.

On December 11, I called to reserve a room at Motel 6 in South Lake Tahoe for December 31 to January 1. My girlfriend made the reservation over the phone with my credit card, and they even had me authorize the transaction. They collected my credit card number and email, ensuring we could cancel without a fee. Despite being told the room was booked with no further requirements, upon calling back for check-in details, they claimed to have no record of our reservation. When I contacted management, "Holly the Mod," she was unhelpful and unfriendly. I requested to speak to the employee on shift or the corporate number, but she refused and was rude, eventually hanging up. I was polite throughout the conversation and don't understand the cold treatment we received for an error that wasn't ours. It's disappointing to have our trip plans disrupted and to face such unprofessional behavior.

I traveled from Baton Rouge, Louisiana, to Elko, Nevada, for work. I've been at the Motel 6 in Elko since December 17th. Due to my extended stay, I've had to renew my room four to five times. Today, January 1st, [redacted], I discovered my card was blocked. After contacting my bank, I was only able to reach technical support, who couldn't explain the situation or remove the hold. I need to wait until January 2nd at 9 a.m. Central Time to resolve this. Despite speaking with the manager multiple times about the situation and falling ill with the flu yesterday, he stated he couldn't hold the room any longer. Even though the motel has been mostly empty with only a few cars in the parking lot, I find myself outside in the cold with the flu as my card is blocked. Now, I have no option but to sleep in my truck since third-party payments require faxed authorization, and I don't have access to that until tomorrow. Despite my workplace manager offering to use his card, he lacks a fax machine. I'm disappointed by the lack of understanding and compassion shown by the manager, Robert Pangborn, at Motel 6 in Elko, Nevada, leaving me out in the cold. While I acknowledge it's not entirely their fault my card was blocked, a bit of empathy would have made a big difference in this situation. It's unfortunate that Motel 6 decided to treat a loyal customer this way, and I feel compelled to caution others against staying there.

I am reaching out via email regarding Studio 6 in Rome, Georgia where my mother and stepfather have stayed for nearly 2 years. Lately, my mother, JoAnn S., has experienced harassment from Terika Harris and Mr. Patel. Ms. Harris has been disrespectful and racist towards my mother, overcharged her, and made inappropriate remarks. Mr. Patel has also been involved in overcharging and mistreating elderly guests. The living conditions at the facility are alarming with mold, unsanitary conditions, and structural issues. After addressing these concerns, my mother faced more harassment and unwarranted eviction attempts. Recordings of these incidents have been made for legal purposes. I am determined to seek justice through legal channels to hold the facility and individuals accountable for their actions. I plan to involve legal professionals and elder abuse advocates to address this mistreatment effectively.

I have several complaints about my two-day stay. I am very dissatisfied. We were denied service, and there were numerous other issues. I have never experienced such bad service at a Motel 6 before. We were planning on staying again tomorrow since I have one more day of work here, but now we are considering going to another motel just two blocks away. I can't believe that as guests paying almost $[redacted], we were treated this way. I would really appreciate speaking with someone regarding the complaints about this company and this specific Motel 6 location. Thank you.

During our recent stay at the Motel 6 in Colorado Springs, CO, my family had a frightening encounter with a guest who had a large unleashed Doberman in the elevator. Despite the dog behaving aggressively and nearly biting my child, the motel employee did not intervene or ask the guest to control his pet. This lack of action made us feel unsafe and uncomfortable. Furthermore, the strong smell of smoke in our room aggravated my allergies, making it difficult to breathe. I am deeply concerned about the behavior of both the guest and the employee, as well as the overall safety of the premises. This experience has left me fearful of leaving my room and encountering the same situation again. Such negligence is unacceptable and puts guests at risk. Action needs to be taken to ensure the safety and well-being of all guests at the motel.

Hello, I recently stayed at Motel 6 in Owensboro, Kentucky, for a few days due to our moving situation. Unfortunately, we had car trouble and needed to stay in another hotel for a night. Despite informing the motel staff through my Aunt Lisa, who had connectivity issues, and making arrangements for payment before the deadline at 1 PM, when I called at 1:30 PM, the payment was not processed, and my belongings were already removed from the room by the time I went to check. Although everything was left in good shape, we were marked as a Do Not Rent. This situation has made it difficult for us as we are in-between houses. I would like some clarity on why we were treated this way even though the payment was ready. Now, we are forced to find another place to stay, and I hope for a resolution soon. Thank you, T. Gregory, Room [redacted]

I recently booked a last-minute room for Saturday night and wanted to provide some feedback about my stay. I had high expectations based on a previous experience at a newly renovated Motel 6. The hotel's proximity to the highway and amenities was convenient, and the smoke-free policy was a major factor in my decision. However, upon arrival, I was surprised that I had to pay in advance without seeing the room first. Upon entering the room, I was immediately met with a strong smell of smoke in the hallways, which was concerning as I have allergies. When I expressed my discomfort to the front desk staff, they were unable to assist with the issue. The room also lacked sufficient heating despite our efforts to adjust it. Additionally, there was something inside the toilet that was off-putting. I am disappointed by the poor customer service and overall experience. I am considering requesting a refund or credit for our unsatisfactory stay and possibly rebooking at a different location. Thank you for your attention to this matter. S

I am currently staying at MOTEL 6 in Redmond, OR, and most of the employees have been excellent. I have experience with customer service from my spouse who managed for 4 years in California, so I understand the challenges. Unfortunately, there was an incident with a staff member today. When my room key stopped working, she implied that I was lying about it turning from green to red. She should have simply replaced the key without the disrespectful tone. On 1/8/[redacted], I witnessed preferential treatment towards white guests concerning confirming their reservations. The Hispanic manager neglected to assist myself and another Hispanic guest promptly. I had to walk half a mile to Safeway with pneumonia and strep throat to get funds. The behavior was unfair and borders on racism. I appreciate the updated rooms but may choose Embassy Suites for future stays. My name is Garatheri Tennell, stayed in room [redacted] on 1/6 and 1/7, and then room [redacted] on 1/8.

My experience at Motel 6 Needles, California, was extremely disappointing. Despite being promised internet access, there was none. We had no hot water for a shower due to a boiler issue. The noisy aging heater-AC unit was bothersome, and there was no TV channel guide. Booking a reservation required a lengthy 10 1/2 minutes on hold. Additionally, the broken printer prevented me from obtaining a receipt. As a loyal Motel 6 customer, this stay was a nightmare. I am motivated to share my experience, whether positive or negative, to ensure my voice is heard. I expect a full refund for the poor service received.

I started working at Motel 6 in my town on October 21, [redacted], and unfortunately, I was let go on January 4, [redacted]. I'm missing pay for the two weeks I worked before they terminated my employment. I received $[redacted] for only one week of work, but I know I should have been paid $[redacted] for the two weeks I worked consistently from 3pm to 9pm. I signed all the receipts for the payments, but the amount paid does not match the time I worked. I accepted being let go, but I haven't heard anything about the remaining pay owed to me. The management, Jay Jani and Sonal Jani, at the motel located at [redacted] South Martin Luther King, Jr Blvd, Americus, GA [redacted], seem to have mishandled this situation, especially by incorrectly relating my employment to my mother's stay there. I'm concerned they might withhold my pay unfairly or use it to cover my mother's unrelated bills.

During our recent trip to Rochester, New York, my fiancé and I decided to stay at a motel for two nights. Our experience was quite disappointing. While the first night was bearable despite the messy room, the second night was a nightmare. The staff was incredibly rude and unhelpful, showing no concern for customer satisfaction. Our room, number [redacted], was situated next to a resident with a dog, leading to disturbances throughout the night. The resident's dog even defecated on the stairs, causing an inconvenience for us. Despite approaching the front desk for assistance, they dismissed our concerns and offered no resolution. The room itself was in disarray with remnants of the previous guest's belongings, minimal towels, and evident lack of cleanliness, including what appeared to be bloodstains. The overall experience was far below our expectations and left us extremely dissatisfied.

During my stay at Motel 6 on E. Brundage Ln in Bakersfield, CA, I had a concerning experience involving an employee named Ann Marie Rodriguez. Ann Marie not only took my black boots but also intruded in my room, which is unsettling given her connection to a petitioner in a family court case regarding my daughter. It appears she shared my private information with the petitioner, leading to various disturbances like unwanted calls and social media harassment. It's disconcerting to learn that Ann Marie has ties to Evelyn Sandoval, who also worked at the motel previously. I inquired with Housekeeping Manager Susie, who seems to be in contact with Evelyn as well, but unfortunately, my boots were never returned. The fact that Evelyn is possibly involved in stalking me through social media based on court documents is deeply troubling. I feel compelled to take legal action against these individuals and the hotel if the management fails to address these breaches of privacy. I urge the corporate office to investigate this matter promptly. Thank you for your attention.

This is my first time staying at a Motel 6. My husband and I traveled to South Bend with our dog for his job. We had requested an early check-in and inquired about using my husband's debit card with his ID. Initially, the staff confirmed over the phone that using his card would be okay. However, upon arrival, we were told he needed to be present. Despite our understanding, this discrepancy caused unnecessary stress. Additionally, the assistant manager was impolite when I returned with my dog, insisting I had not mentioned the pet earlier. I believe it is the hotel's duty to be informed about pets, not the guests'. Later, I faced further inconvenience when the front desk disturbed my nap for housekeeping, despite my decline. Although I acknowledge the hotel's policies, accommodating guest preferences is crucial for customer satisfaction. This experience has deterred me from choosing Motel 6 in the future.

I have been staying at the Elkton MD location on Belle Hill Rd and I usually pay on Wednesday mornings. This past Wednesday, I paid as usual, but more money was taken from my account without my knowledge. When I called to inquire, I was initially told they only charged $[redacted] to my card and advised to contact my bank. After speaking with my bank, I discovered that the extra money was indeed withdrawn and put on hold until the payment cleared, a policy I was not previously informed about. This unexpected hold has caused significant issues for me as I rely on that money each week. Not having access to my full balance has impacted my ability to pay for transportation to work and even feed my grandson who lives with me. It's now Thursday evening, and the hold is still in place. I am disappointed by this situation and believe it needs to be addressed promptly. Thank you.