Motel 6 Customer Service Issues

I rented a room, and unfortunately, there was an issue with the toilet backing up, causing a mess on the floor. Despite my attempts to resolve it with a plunger, the situation was still unpleasant, especially for my pregnant girlfriend who ended up feeling sick. I reached out to the management, but their response was not accommodating, insisting we relocate to another room at 4 in the morning. When I suggested a new room and compensation for the inconvenience, it was denied. Even when I showed them pictures of the mess and asked for cleaning supplies, I was informed I had to wait until the cleaning staff arrived at 9 a.m. I am looking for the management's understanding and request a few additional days for my pregnant partner due to the unfortunate experience and lack of consideration we faced. I hope the management can rectify this situation appropriately before negative reviews are written. Thank you for addressing this matter.

I had made a reservation for a room at the San Luis Obispo, CA North location for Nov 3, [redacted]. My confirmation number is 138MS19761. Upon arrival, I was given a subpar room situated as an ADA room with no other options available. The front desk attendant provided me with two choices: accept the ADA room with a 15% discount or receive a refund and find alternate accommodations. I was redirected to the San Luis Obispo South Motel 6 within walking distance, where I was provided a better room at a higher rate of $50. I was dissatisfied and perceived this as a "Bait and Switch" tactic. Unfortunately, the manager at both locations did not apologize or offer any compensation. I believe a reasonable resolution would be a refund of the additional $50 and a complimentary one night stay. Best, AB

I have been trying to get in touch with the owner of Motel 6 in Pharr. During my stay, my car title, necklace, and car keys went missing, and I ended up in the hospital. Despite promises to look for my belongings, the staff threatened to involve the police to remove me when I inquired about them. The new manager falsely accused me of misconduct to my recovery group, leading to consequences for me. I have been given the run-around, and the owner has not responded despite attempts to contact. I stayed for over a month as part of a disaster recovery group. The new management is unhelpful, making only threats. The previous staff can verify my situation. Please reach out to me. Thank you.

I am a regular guest here, and unfortunately, I have encountered several issues during my stays. Problems include difficulty accessing my room, non-functional TV remotes, roaches in one room, a phone that didn't work in another, limited towel supply despite my needs, a malfunctioning refrigerator, and a reservation issue upon arrival tonight. Despite staying here frequently and spending a significant amount of money, I have not received adequate assistance or accommodation for these recurring problems. The staff's inability to address these issues promptly or offer alternative solutions is frustrating, especially when I need clarity to avoid inconveniences tomorrow morning. It is disappointing that my loyalty and the persistent issues I've faced have not been acknowledged or resolved satisfactorily by the management.

Approximately on October 4th, I stayed for two nights. The speaker on the TV was distorted, and the ice machine was not operational. When I attempted to do laundry, the washing machines did not work either. The mattress was sagging and covered with dirty-looking linen, giving the room a dingy appearance. Unfortunately, I was assigned the same room as previous months, which lacked a bathtub. The first night was sleepless due to disturbances outside from what seemed like a homeless man and other questionable individuals. The staff at the desk made me feel like a bother instead of treating me with hospitality. Despite these issues, I am reaching out a month later to address the multiple problems encountered during my stay in El Cajon, CA/Montrose. Upon checking out, I experienced uncomfortable situations with individuals outside the premises, which added to the negative experience. After years of using various motel chains, this experience was disappointing and unsettling.

I'm disappointed in the way the Motel 6 in Chambersburg, Pennsylvania is being managed. There's a pervasive smell of marijuana, despite a no-smoking policy, and the staff seem unresponsive to illegal activities happening on the property. There are people coming and going at all hours engaging in drug-related activities without any intervention from the hotel. I've documented these issues with photos and videos to support our case. Additionally, some rooms have bug infestations, lack proper heating and air conditioning, and have other maintenance problems. It's shocking to witness the conditions at the motel and the neglectful behavior of the employees. My concerns are not just for myself, but for a long-term family staying there who deserve better treatment.

I booked room [redacted] at Motel 6, located at [redacted] Delk Rd, Marietta, GA. Upon arrival, I was mistakenly sent to room [redacted], which was already occupied. Then, I was moved to another room that had a strong unpleasant odor, making it difficult to sleep. After being transferred to room [redacted], I encountered issues with the heat not working, leaving the room very cold. Furthermore, the bathtub wouldn't stop running water despite the knobs being turned off. I hope for a solution to enjoy my stay, such as a refund or a free night's stay with a working heater. It's disappointing to experience these problems after spending hard-earned money on accommodation. Thank you.

I am disheartened by the lack of accountability and care shown by the motel staff and corporate office. I have observed a pattern of issues from cleanliness to rudeness towards guests, especially towards a disabled individual needing a room for a shower. It is concerning that staff members are not proficient in English and are not admonished for their behavior. The saying goes, "fish always starts smelling from the head," implying that the issue may stem from the management's neglect. I am keen to hear from the corporate office to understand their perspective and why such incidents are occurring without consequence. It is unacceptable to deny a room by falsely claiming it is reserved, particularly when I am in need during my house construction. I hope to receive clarification on these matters and see improvements in guest treatment at the motel.

I filed a complaint online and spoke with your team over the phone about issue # [redacted] regarding the ongoing renovation and lingering fumes in the room I booked at your San Bernardino location, [redacted]. I was advised to contact the manager at the property. However, upon arriving and attempting to speak with the manager, I was given multiple time frames for their presence which were not met. The lack of communication between the staff and management is evident, leading to a frustrating experience. I have been trying to reach the manager for over two hours now. The situation seems to be worsening. I have already given this motel a poor rating and will consider escalating my concerns to the health department due to the inadequate management and communication issues. Thank you for your attention to this matter.

I recently checked into Motel 6 in Columbia, MO. As a pest control technician, I inspected the room for bedbugs. To my concern, I found evidence of bedbugs under the box spring. I observed a half-grown bedbug and believe immediate action is necessary to prevent further issues and potential customer dissatisfaction. I kindly request a prompt refund and urge for swift resolution to avoid any future problems. Thank you. -Justin S.

I contacted the front desk early this morning at 8 a.m. and informed them about a cracked toilet bowl, causing water to spill on the floor. Maintenance was supposed to arrive by 9 a.m., but they haven't come yet. The housekeeper reached out to them around 9:55 a.m., but still no one has come to assist. It's been challenging for me to shower or use the restroom since 8 a.m., especially with work starting at noon. This isn't the first time I've experienced maintenance issues in this room, like previously dealing with clogged drains. Finally, maintenance arrived at 10:06 a.m.

I recently stayed at the Motel 6 on Mead Avenue in Baton Rouge and encountered several issues that are concerning. The room lacked basic amenities such as a handle to turn on the bathtub water, a towel rack, and had no batteries in the fire alarm. The cleanliness of the room was also subpar with a dirty toilet and unfinished paint job. Additionally, the laundry facilities were not functioning correctly, leading to flooding. Despite the exterior being well maintained, the interior did not meet expectations with bugs present and noise from other guests. The manager, Brian, was doing his best to address the problems, but overall, the experience was disappointing, especially considering the price point. I have photos of the room to provide further details if needed.

I recently paid for a nine-night stay and mistakenly thought the 9th night was on the 21st. Upon returning to my room after my dog's surgery, I discovered all my belongings were removed according to your procedures. Unfortunately, not all items were returned, including my eye Roby drill, pint of Bacardi Gold, and broom. The management claims they were present during the unloading process along with security. I am distressed as I am missing crucial belongings and have been left homeless. I tried to extend my stay by two nights but was placed on a no-rent list. I am a senior citizen named Karen T. who stayed in room [redacted] at the Motel 6 on Olive Tree Court in Bakersfield, California. I am seeking assistance to recover my stolen items and clarification on my status. Thank you for your help.

I recently stayed at the Motel 6 in Southington, Connecticut with my son. Throughout the night, multiple guests tried to enter my room as the computer mistakenly marked it as vacant. This resulted in an unsettling encounter in the early morning when someone actually accessed my room with a master key. When I addressed the issue with the manager, she was unhelpful and rude, insisting I should have checked out already, despite it being early. After a confrontational conversation, it turned out the error was on their end, not mine. I was disappointed by the lack of apology for the disturbance and invasion of privacy. Due to this experience, I will not be extending my stay, as planned. I kindly request compensation for the inconvenience, such as a complimentary night. I hope the management will handle this matter appropriately and promptly. Thank you.

During October, I had a work trip and stayed at Motel 6 in Merrillville, Indiana. Unfortunately, I experienced fraudulent charges on my debit card which seem to have originated from one or more employees at the motel. Despite sorting most of the issues with my bank, I was also overcharged during my stay. Given the number of travelers present for work, I suspect others may have faced similar problems. I am currently reaching out to them. It's essential for Motel 6 Corporate to be informed about these incidents, and it would be great to receive a refund for the extra $[redacted] I was charged. My bank cannot assist with this particular matter, so I hope Motel 6 will address and resolve this situation promptly.

I am Rudy V., a guest at Motel6 in Fremont North, arrived with my Toyota on a Silverado SS. During my stay, while returning a rental dollie, I informed one staff member about needing a parking permit. Disappointingly, my custom 82 Toyota 4x4, uniquely dedicated to Jesus Christ, was towed without any warning when I was away. This unfortunate incident has caused me more trouble than imaginable. Despite not being wealthy, my faith directs me to seek justice from corporate for this costly mistake. I possess a parking permit and will persist in sharing my story until the matter is resolved. I urge the motel to rectify this unjust action. Email me at [redacted] or reach me at [redacted]. I have involved legal counsel in this matter.

Once I arrived at the hotel, the initial $56 rate became over $[redacted] - I had to borrow from an acquaintance I barely knew. When we entered the room, the security and front desk lady assumed I wouldn't repay her and followed me inside. I agreed to go to the ATM, but before returning in a minute, security was already at the door, accusing me based on stereotypes. Despite explaining and showing I wasn't breaking any rules, they asked me to leave and didn't refund the money I paid. This was a first for me, and it felt like racial profiling since I wasn't doing anything wrong. I just wanted a place to stay before heading to work.

Dear Motel 6, We would like to raise concerns regarding the quality and state of the rooms at the Motel 6 in Olathe, Kansas on October 19, [redacted]. We, as a group of three families, reserved three rooms at the Motel 6 in Olathe, Kansas for a family wedding. We anticipated the same comfort and cleanliness as we have at home during our stay over the 3 days. Unfortunately, this was not the case. Upon the arrival of the first couple in our party, they declined the room. They reported a foul odor in the hallway and room, along with substandard cleanliness. The distress in their voices prompted them to notify us immediately. They raised their concerns with the front desk, seeking a full refund, which was denied, and they were warned of a cancellation fee for only a brief stay. Dissatisfied, they left and contacted customer service, eventually securing a refund after a two-day investigation. Upon learning of this issue, we also contacted customer service on (date of the call) at Motel 6, only to be informed that nothing could be done in our case. We find this response unjust, especially since we were all part of the same reservation group. Given the refund provided to part of our party, we believe we are entitled to the same treatment. We await your prompt response to address this matter. Failure to do so within 3 days will prompt us to escalate our concerns to relevant consumer agencies. Enclosed are copies of our receipts. For further information, please reach out via the above contact details. Sincerely,

During my stay at a Hotel 6 in Norcross, GA, I encountered a severe cockroach infestation. Despite my attempts to address the issue with customer service and management, the problem persisted. After being promised a room change that never happened, they only sprayed the room with roach spray. The situation worsened due to continuous rain and more roaches appeared. Even after an exterminator visit, baby roaches emerged. When I requested a refund or action, the hotel staff refused. I have recorded evidence of this distressing ordeal and I am now seeking a refund to resolve this matter.

I was a resident at Motel 6 since July 12, [redacted]. Unfortunately, on Thanksgiving [redacted], I was asked to leave because my card key was not working, and I couldn't access my room. I just wanted to rest before my two jobs. Initially, the front desk worker mentioned a broken door, but the next day, I was informed I was evicted without a clear reason. Despite mentioning Oregon tenant rights (ORS 90.[redacted] (45)), my complaints were dismissed. I even filed a police report on Nov 22nd for harassment by David, the front desk clerk. On Nov 23rd, the police instructed me to leave, citing eviction. Oregon law states residents become tax exempt after 30 days, even in hotels. Every individual, especially a single parent striving to stand on their own, should know their rights.