Motel 6 Customer Service Issues

Upon checking in at 6pm, we promptly noticed the terrible conditions of the room and had to leave by 11pm due to the uncleanliness. After taking a shower, I found my feet covered in dirt and hair from walking around barefoot. The room was not only dirty but also had random people loitering in the hallways and stairwells, making us feel unsafe. Despite considering asking for housekeeping, it was late and we were too exhausted to deal with it. Upon contacting customer service and receiving an unsatisfactory response, we were given a reference number [redacted] and our booking confirmation number was [redacted]. We are now awaiting a prompt refund for our stay and hope for a resolution within the next 24 hours.

I am writing in regards to Motel 6 on Linda Drive in Harrisonburg, VA, [redacted]. My father, husband, and I have been staying at this motel and paying weekly since September 28, [redacted]. The room is registered under Lewis DellaPenna in room [redacted]. We were recently asked to leave because of people hanging outside room [redacted], not ours. Despite being accused of something we didn't do, the management accused us of having issues with those individuals. We have always paid on time and do not cause any trouble. When we tried to address the situation with the General Manager and office staff, they were unprofessional and dismissive. I feel discriminated against and dissatisfied with the cleanliness of the rooms. I plan to seek legal advice on this matter.

I encountered an issue during check-in at the hotel. I arrived at 2:00 PM as instructed but was informed that the room had a stain on the towels from dyeing my hair. The General Manager said it was considered damage and couldn't rent the room to me. I questioned why this wasn't brought up earlier when I was waiting for 2 hours and had guests arriving. I also noted the presence of roaches in the room with pictures as proof. Despite other guests being accommodated, I was left without a room. I am seeking compensation for the inconvenience, wasted time, and additional transportation costs incurred due to this situation.

During my stay at Motel 6 in Medford, Oregon, I had a positive experience until a recent incident on November 2nd. Despite paying for an additional night, I encountered issues with the manager entering my room without permission. I clearly stated I did not want anyone near my belongings while I was away but found out they had entered claiming to find drugs without any warning. The manager initially mentioned a refund when I decided to leave due to this violation but later recanted. The situation escalated when I requested the promised refund and the manager threatened to involve the police. I felt mistreated as a paying guest and the manager's inconsistent actions were frustrating.

My girlfriend and I had a reservation for a week, starting on a Thursday afternoon, earlier this week for nearly $[redacted]. However, we were unexpectedly asked to leave and were not allowed to stay for the full duration. The staff suspected a drug deal, but this was a misunderstanding. I am seeking a refund for the remaining six nights. The incident occurred when a friend borrowed my girlfriend's vehicle, causing us to leave for various appointments. We have always been respectful guests and never faced such issues during our previous stays. We are in a tough situation, which is why we book these longer stays. I would appreciate further communication regarding this matter.

Reservation Number [redacted]. I, Monica B., have a reservation at Motel 6 Barstow at [redacted] Yucca for check-in on Sunday, November 4th, [redacted], and check-out on Wednesday, November 7th. My total amount for the stay was supposed to be $[redacted].93 for 3 nights, not 2 nights as indicated in the confirmation email. I have evidence from the reservation page that clearly showed the booking for 3 nights. I encounter this issue frequently and have a screenshot on my phone to support my claim. Please address this discrepancy promptly as I am scheduled to check-in soon. I can provide the screenshot for your reference and prefer communication via email at [redacted] Contact me at [redacted]. Thank you. Monica B.

We have just arrived in Santa Fe, NM after a long journey from Casper, Wyoming. We chose Motel 6 for its affordability and reputation for quiet and comfortable rooms at a good price. Unfortunately, we were not informed that we needed to check out on the same day we checked in. We arrived at 4:43 am, right before a new day began at 5 am for guests to enjoy a full day and night stay. It would have been appreciated if the staff had better communicated this policy to us. I am deeply disappointed and frustrated as I had been looking forward to a pleasant and cost-effective stay to rest after my travels. I hope to apply my payment towards tonight's stay so I can relax and enjoy my time here as originally planned. Moving forward, I suggest that the employees improve their customer service and clearly inform paying guests about the check-out policy.

Reservation # 8896M10193 under Monica B. for Motel 6 Barstow at [redacted] Yucca. Check-in on Sunday, Nov 4th, [redacted], check-out on Wednesday, November 7th for a total of $[redacted].93. Upon reviewing my confirmation email, it shows a reservation for only 2 nights, not the 3 nights I booked for the same price. I have a screenshot confirming the 3-night booking. I kindly request a prompt resolution as this discrepancy has occurred before. Please review the screenshot as evidence. My preferred contact is via email at [redacted] Thank you for your attention to this matter. Best regards, Monica B.

Email to Managers Wendy Oh and Stephanie Price in Newport, RI: Subject: Disappointing Stay at Motel 6 Newport RI Dear Managers Wendy Oh and Stephanie Price, I am reaching out regarding the disappointing experience my daughter and I had during our recent stay at your motel. Upon arrival, we encountered a room at the end of the hall near the poorly lit parking lot with various debris and disturbances from non-guests. The maintenance of the room was subpar with accumulated dust and wet towels upon check-in. Attempts to address cleanliness issues with the front desk were met with unhelpful responses, such as being told wet towels were intentional. The lack of service continued with unmade beds and unwelcoming surroundings, making our stay unpleasant and unsafe. I believe a refund or partial refund is warranted for the inconveniences faced. Moreover, I am deeply concerned about the safety and cleanliness standards of this establishment, which do not align with the Motel 6 brand. I urge for improved oversight from the corporate office to ensure the quality of franchised locations. Sincerely, Claudia Franklin

I was unexpectedly asked to leave the hotel 3 hours before check-out because the employee approved a guest without an ID to stay in our room. This rushing caused me, with a 10-month-old and a 6-year-old, to miss out on simple things like a shower or morning coffee. I was inconvenienced because of a business meeting. My husband, who didn't have an ID, was going to sleep in the truck after we settled the issue and understood the policy. It was upsetting that the next shift didn't honor the previous approval. I am requesting a refund for this unpleasant experience and want to address the demeanor of the employee, Alicia, for better customer service. I hope to speak to management soon to resolve this before seeking assistance from my bank.

During our week-long stay at Palm and Oak, an alarming incident unfolded. We spotted a woman on the property igniting a bag beneath the stairwell on the north side of the motel. Reacting swiftly, my partner doused the flaming bag with a beverage we had on hand. After ensuring the fire was out, we promptly reported the situation to the front office staff. Additionally, we brought to their attention the persistent disturbance originating from a room directly above ours on the second floor. The disruptive noise, reminiscent of tools being used and occasionally dropped, awakened us during the early morning hours over a two-day period.

I want to address the CEO and express my concern over the payment related to the immigration scandal. It is disheartening that your company is facing this issue, but I appreciate the efforts taken to tackle it. I see firsthand the impact of similar activities in my area, with motels profiting from illegal actions. The $7 million payment highlights the challenges faced by hard-working individuals who want these problems resolved. It's unfortunate that what used to be considered the right thing to do no longer aligns with justice. I fear for my family and future generations in a country that seems to be deviating from its past values. I hope this message reaches the corporate office as a reflection of the importance of addressing such issues. Thank you for your time.

I felt insulted after arriving back at the hotel from a long day at work. I work 12-hour shifts and use my savings to stay in the hotel to get to work. When I asked for my room key, a staff member I hadn't seen before was extremely rude. Despite showing my ID, he made me wait and then threw the key card at me. Later, my boyfriend was accused of sex trafficking, and we were told we couldn't pay for the room. I don't engage in such activities, and I just needed a place to stay close to work. Now I have to move out with very little notice after spending almost $[redacted]. This treatment is unfair, and I want a refund. The assumptions and discrimination I faced are unacceptable. I hope to hear from someone soon about getting my money back. Thank you.

During my recent stay at your Cedar Park, Texas location, there was an incident involving a staff member that I feel the need to address. After check out time, we were locked out of our room without being informed about the key cards' policy. The clerk insisted we pay for another night to access our belongings even though the manager clarified that a temporary card could be issued. Despite the manager's instructions, the clerk proceeded to charge us for an extra night. It took intervention from the manager to prevent the charge. Additionally, we endured being mocked by the clerk, manager, and another customer. The clerk's behavior was unprofessional, attempting to extort money from us under false pretenses. I expect Motel 6 to address this issue promptly and compensate my aunt for the distress caused by this situation.

At the Motel 6 on Idaho St in Elko, NV, there seem to be several rooms without functioning heaters even when the temperature outside is 10° or colder. Despite guests' complaints, they are still assigned these rooms. Personally, I was relocated to a warm room due to plumbing issues and a faulty heater, where I was provided with an electric heater. Today is the day I check out, but since my car lacks a heater, I am trying to delay my departure. While in the office getting coffee, I overheard other guests voicing similar concerns about the lack of working heaters in their rooms and how their complaints to the office went unaddressed. This recurring problem is unacceptable and is tarnishing the reputation of Motel 6. On November 10th, [redacted], as I celebrate my birthday, I witnessed more guests, like the one in room [redacted], experiencing the same issue. Action must be taken to improve the conditions for guests at this location.

I would like a refund due to the unprofessional behavior of the front desk staff. When my son had an issue, instead of addressing it promptly, they waited for me to approach them hours later. The way they spoke to me was rude, and even an off-duty staff member added unnecessary comments. This isn't the first time I've encountered such behavior from this particular staff member. Despite being a loyal customer who tries to make things easier by tidying up before housekeeping arrives, I shouldn't have to endure rude and offensive remarks, especially in front of my child. I can't afford to switch rooms right now, and I urgently need someone to contact me regarding this matter. Thank you.

I had a reservation at Bridgeview. Upon check-in just before 11:15 PM on 11/11/18, I was given room [redacted]. Unfortunately, upon entering, I encountered two roaches. I promptly returned to the front desk and was moved to room [redacted]. Despite discovering that the TV was not working, I was too exhausted to request another room change. The next morning, I found two knots on my forehead and red marks on my right arm. After showing these to the clerk, they mentioned contacting Orkin for inspection. We opted to check out early. While packing, we spotted a bug in the room and had the clerk verify this. We left around 8 AM. I am now treating the reaction with Benadryl and Aloe Vera juice to detoxify my system.

On November 3rd, my two dogs were attacked by two large dogs at Motel 6 Redwood City where I was a guest. Sadly, my chihuahua passed away, and my terrier is badly injured. Despite the distressing situation, it was challenging to get assistance from the management team, as around 10 onlookers did not intervene. After some difficulty, the manager arrived to express apologies but didn't provide much help. Consequently, I had to rush my surviving dog to the vet, incurring a $[redacted] bill. The owner of the aggressive dogs has since left, and the motel staff kicked them out. However, they have not been responsive to my attempts to reach them for reimbursement. When I asked the manager for their contact information, it was refused. Considering the importance of customer privacy, I kindly request that the vet bills be covered by the motel or that they assist in contacting the responsible party for payment. Please reach out to me promptly at [redacted]. Thank you, P.

Hello, my name is Thomas Hudson. I am reaching out regarding my recent stay at Motel 6 in Corpus Christi, TX at [redacted] SPID. During my stay in room [redacted], the adjacent rooms [redacted] and [redacted] caused disturbances by knocking on the walls and attempting to enter our room, which kept my fiance and myself awake all night. Despite contacting the office twice, the disruptive behavior continued with individuals slamming doors, loitering outside our window, and making indirect threats. The situation escalated as they persistently tried to access our room and continued with disruptive behavior through the night. I am kindly requesting assistance in being provided with compensation for the inconvenience so that we may obtain some much-needed rest. Thank you for your attention to this matter.

We recently stayed at Motel 6 Levittown-Bensalem in PA on Sunday night with plans to extend our stay, but encountered numerous issues. The room was in poor condition with broken drawers, a shower hanger, and even dead roaches. When we asked the front desk for assistance, they were unhelpful and unwilling to accommodate us by moving rooms. Despite spraying bug spray ourselves, the insect problem persisted, prompting us to inform the front desk that we were leaving. The staff member was unapologetic and refused to issue a full refund, which left us frustrated as we had only stayed for a few hours due to the unsanitary conditions. At the moment, we have not received any refund and are disappointed by the lack of resolution. We are longtime customers of Motel 6 and have never experienced such subpar service before.