Motel 6 Customer Service Issues

I was charged an extra $50 for a "cleaning fee" for smoking in a non-smoking room. Despite staying for four days and spending hundreds of dollars, I had a bad experience. The owner insulted me and threatened to call the police while I had a cab waiting outside. The conditions of the motel were unacceptable, with a dirty pool and dog feces everywhere. The owner and his wife were consistently rude. The parking lot was littered with smashed pumpkins, and the cab driver mentioned they have a reputation for ripping off customers. I am frustrated and upset. I travel often and have never encountered such unprofessionalism. I will dispute the charges on my card and will avoid Motel 6 in the future. It's disappointing to see individuals like this damaging a company's reputation.

During my stay at Motel 6 on November 17, [redacted], I encountered a dangerous situation with a broken mattress in my room. The mattress had a spring sticking out, causing cuts and scratches on my legs. When I addressed this issue with the management, they were unhelpful and insisted on charging me an additional $49. I had to check in early at 5 a.m. due to a domestic violence situation, but despite having a room reserved from 11 a.m., I was still charged extra. I believe I was unfairly overcharged, resulting in an overdraft on my account. I kindly request a refund of at least $50 to rectify this situation. Please contact me promptly at [redacted]. I would like to escalate this matter to the management, CEO, or COO of Motel 6 nationwide. Thank you for your assistance.

I have been staying at Motel 6 for over two months and spent thousands of dollars here. I have not received any discounts despite these long-term stays. Twice, I had no WiFi for four days each time, which is included in the room fee. This lack of WiFi cost me money and caused stress. Additionally, I woke up with bite marks on my body, but the manager did not address this adequately. I am disappointed by the lack of service, especially as a VIP customer. I am requesting complimentary stays until my bite marks heal or up to a week. I also expect a refund for the days without WiFi or compensation for the inconvenience. Lastly, I seek reimbursement for laundry expenses, issues with the soda machine, and the money lost in it. I hope for better treatment given my loyalty and the problems faced.

I checked into Motel 6 on Garth Rd in Baytown, TX on 12/2/18. Initially, faced issues with the room lock and the TV not functioning. After discussing it with staff and maintenance, though offered another room, it had an unpleasant odor, leading to declining the offer. Despite asking for the manager's help, with no success, the room inspection unveiled filthy bed sheets, bugs under the bed, mold covered with paint, a non-functional bath fan, and a missing security bolt. This Motel 6 experience was extremely disappointing, and I am considering disputing the credit card charge to prevent any further issues. Tomorrow, I plan to file a complaint with the appropriate authorities about the deplorable conditions of the room.

During my stay at the Motel 6 in Lakeville, Minnesota, I woke up to bed bugs on my bed and even on the unused bed. When I reached out for help, I was informed that I had to wait for maintenance until 7 in the morning. Upon calling back at 7, I was told the manager wouldn't be available until 8:30 or 9. Feeling uncomfortable staying in a room with bugs, I decided to leave with the help of a friend. I am requesting a full refund for the inconvenience caused by this issue. As an employee at Motel 6 in Richfield, I also urge for immediate action to be taken regarding this matter.

On November 2, [redacted], I stayed at Motel 6 in Springfield, Illinois. As a disabled veteran in a wheelchair, I requested a handicap room, specifically room [redacted]. While taking a shower and trying to lift myself using the grab bar, I slipped and hit my back. I sought medical attention, had X-rays done, and received increased pain medication. I have written several letters without any response regarding this issue. I recently received a letter from your claims office along with pictures of my back. Please respond promptly, or I will have to seek legal advice. Thank you, Terry W. H., located at [redacted] South 12th Street, Richmond, Indiana. Phone: [redacted], Email: [redacted]

My recent stay was extremely unpleasant. The room assigned to me had a bug infestation, including bed bugs which resulted in being bitten during the night. Despite reporting this to the on-duty manager, I was informed that mine was the sixth complaint in a week and no alternative room was available, nor was a refund offered. Upon returning the next day to speak with the manager for a refund, I was informed that a pest control service needed to verify the situation before any action could be taken. The next day, I discovered there was new management in place. I have documentation, including photos of the bugs and my bites, and had to seek medical attention. Please reach out to me at [redacted]. - Chad H.

There are some concerns I would like to address regarding the manager at the Piscataway location. I had an issue with her behavior and professionalism, and it affected my stay at the hotel. I questioned a policy and felt I was treated rudely. After speaking with another staff member, things improved, but the situation with the manager persisted. I believe the manager needs further training in customer service. I hope the hotel management can look into this matter and ensure that all guests receive respectful treatment during their stay. Thank you.

We stayed at Motel 6, located at [redacted] Katy Freeway in Katy, Texas, on December 7 and December 8. We were heading back to Illinois on the morning of the 9th. Unfortunately, there were loud parties on the 2nd and 3rd floors until 4 am on December 8 with a strong smell of cannabis that even entered our room causing discomfort. Hotel management was made aware but noted they were short-staffed to handle the situation effectively. We were unable to rest as intended before our journey back home. Despite management knowing about the disturbance, they declined any form of compensation. As what we experienced did not align with our expectations for a peaceful stay, we kindly request a full refund for the night of the 8th. Lori and Andrew Gilbertson.

I made reservations for four rooms at Motel 6 in Waxahachie, Texas but only ended up needing three. Upon arrival, I was informed by the front desk that the fourth room was not booked completely, resulting in a full-price charge. The following day, I noticed two charges from Motel 6 on my husband's bank statement. One was for our room, but the other, amounting to $[redacted].00, did not belong to us. Despite the manager's reassurance that such charges would be removed, this did not happen. After an unpleasant interaction with the manager, we initiated a chargeback through our bank. Unfortunately, only $79.00 was refunded instead of the full amount of $[redacted].00 that we did not owe. We are seeking the reimbursement of the remaining $79.00.

As a customer who has stayed at Port Allen in Addis, Louisiana for the past two years, I have encountered ongoing issues with the rooms. These problems include lack of cold or hot air, non-functional TV, paid internet not working, microwave issues, and currently, a refrigerator not cooling properly and spoiling my food. Each time I report a problem, the only solution offered is to move my belongings to another room, which often has its own set of issues. Dealing with the unhelpful attitude from the office staff compounds the frustration of paying for services that are not delivered. I expect the services I pay for without the need to constantly move rooms and waste hundreds of dollars of food due to the ongoing fridge problem. The office workers need to improve their customer service approach, understand their role is to assist customers, and not the other way around. I request a resolution to these ongoing troubles without facing any negative consequences.

I had a terrible experience at the hotel. I was locked out of my room by the housekeeping staff because someone who doesn't like me influenced them. After arguing with the managers, I finally got back in. The next day, the general manager was very rude. Police were called to remove someone in the room above, and we heard noises all night from the search. Now, at 7 pm, we're leaving for another hotel due to rude maids making us uncomfortable. I paid for the night and should not have been treated this way. This was a horrible experience, and I believe the managers need customer service training.

My stay at Motel 6 in Ogden on Washington was a terrible experience. The housekeepers mistakenly locked me out of my room based on false information from someone I declined a ride to. The manager on duty was unapologetic after I confronted her. The next day, I tried speaking to the general manager who defended the staff's actions. Later that night, there was a disturbance with the police involved in the room above me, and the front desk was unhelpful when I requested to move rooms. When trying to pay for my last night, the manager was rude and limiting. Upon returning to the hotel without my room key, I faced a 45-minute delay and disrespect from the staff before being allowed back in. I am leaving tonight and demand a refund due to the poor treatment and service at this location.

During our stay at the Cross Lanes Motel 6, the desk clerk informed us that the only rooms available were located in the far back row, which lacked security cameras. After settling in, we left the room briefly and returned to find that someone had entered and stolen my wristlet containing my driver's license, social security card, $47 in cash, various cards, and other personal items. When I spoke with the manager the next morning, she showed little concern and was somewhat rude. Later, I discovered that more items had gone missing from our room. Another guest in room [redacted] mentioned experiencing a similar theft a few days prior. I will be contacting the WV State Police to file a report regarding the incidents.

I recently stayed at Location [redacted] in Old Sacramento North for two nights on December 7th and 8th, but was incorrectly charged for three nights. The manager was disrespectful when we confronted them about the error. After some persistence, they found our reservation for the correct duration. It seems like a billing mistake or miscommunication led to the extra charge. I am frustrated about being overcharged and the manager's unprofessional behavior. We are longtime customers of Motel 6 and have not experienced issues like this before. We have contacted our bank to address the payment discrepancy. It's disappointing when this type of situation arises, especially when we trust the brand.

I recently stayed at Motel 6 in San Bernardino and encountered issues with the toilet in my room. Upon arrival, the toilet drained slowly, and later overflowed, causing water damage to the floor. Despite my efforts to clean up, I was frustrated by the lack of help from the manager who only focused on the checkout time, not the problem at hand. I have been a loyal customer at Motel 6 and believe some form of compensation, such as a complimentary room, is warranted for the inconvenience and the unaddressed issue with the toilet. Thank you for your consideration. Sincerely, Timothy J. Parker.

I recently lost my husband and on my first solo trip at Motel 6 in Seymour, located at [redacted] Tanger Blvd, I accidentally left behind two microwave heating pads, one being my husband’s favorite. When I called to inquire, the person I spoke to was unhelpful and abruptly hung up. I am willing to provide my credit card information to cover the costs of having them sent to my son in Knoxville. Unfortunately, during my visit, I experienced a delay in service upon check-in with no staff present for some time, leaving me feeling disappointed. I am eager to retrieve my heating pads. You can reach me at [redacted] or [redacted]. Your assistance in resolving this matter is greatly appreciated.

This past week, I attended my father’s funeral. I made a reservation through Hotels.com for a room at Motel 6 located at [redacted] W 1-44 Service Road. Unfortunately, upon arrival, I encountered multiple issues with the accommodation. The attendant was preoccupied with her son and his friends in the lobby, resulting in a delay in receiving a working room key. When my card finally worked at the desk, it failed to unlock the room. Subsequently, I faced further problems with the heater in both rooms I was provided. Despite being promised a refund by both the attendant and the manager, my refund has not been processed. Despite multiple follow-ups, I have yet to receive the refunded amount. Kindly expedite the refund process.

Upon returning to our room, we were horrified to find roaches scurrying about. The night took a turn for the worse as a large group of people started arguing and slamming doors right outside our room, beginning a little after 2 am. The situation escalated as more people joined, leading to fights, verbal threats, and a disturbing level of noise well into the morning hours. When I called [redacted] multiple times for help, they mentioned that the manager had already contacted them. Despite my repeated pleas for assistance during this chaos, it seemed like the response from the authorities was delayed. The lack of immediate action in such a frightening and dangerous situation left me feeling helpless and ignored.

Good morning, I wanted to share my disappointing experience from last night's stay. The guest in the room two doors down left their dog unattended, causing continuous barking for hours. Despite notifying the front desk twice, the situation was not addressed promptly. The option to move rooms was offered but became unnecessary when the dog finally stopped barking upon the owner's return. Suggestions were made to assign pet owners to the first floor to prevent disturbances. Additionally, past visits to rooms [redacted] and [redacted] were also unsatisfactory due to dirty conditions. Considering the high cost of accommodation, I believe a refund or compensation is warranted for the service quality issues encountered during my stay in room [redacted]. Thank you.