Moneygram Customer Service Issues

My name is William P. from Nassau, Bahamas. I served as the Director of Immigration from December [redacted] to January [redacted]. I also oversee two churches in Jamaica and occasionally send funds to support the ministry there. Recently, MoneyGram declined my transaction, stating that I am on their Restricted List. I find this decision unfair and heartless. I am not involved in any money laundering activities; I am simply trying to assist in the church ministry. Before taking such drastic actions, MoneyGram should conduct a thorough Interpol investigation. I have a transparent history, having worked as a Law Enforcement Officer and reached the rank of Director of Immigration.

I am writing to share my experience with Money Gram. I am William P. from Nassau, Bahamas, serving as a Senior Government Employee and a Pastor overseeing two churches in Jamaica. I frequently send funds to support church ministry. Unfortunately, my recent attempts to send money using Money Gram were declined due to being on their Restricted List, which I find unfair and unjust. I am not involved in any illegal activities, I am dedicated to serving God's Kingdom through the churches I oversee. Before restricting accounts, a thorough investigation should be conducted. As a former Director of Immigration and law enforcement officer, I have nothing to hide. I kindly request to be removed from Money Gram's Restricted List as I am not engaged in any illicit activities.

I visited a MoneyGram location today, November 1st, at 4 p.m. to collect money. I provided all the correct details to the representative, including the reference number, my name, and my ID number. Unfortunately, the representative mistakenly entered the wrong letter in my ID number, preventing me from receiving the funds. I have been attempting to contact customer service for the past 30 minutes to speak with a supervisor regarding this issue. The representative, Alex, informed me that the transfer was activated, and I could collect the funds at the CVS register. However, upon reaching the register, I was told that the first letter of my ID number did not match. My actual ID number is F[redacted], but the representative entered S[redacted] instead. I believe it was a misunderstanding or an error on their part. Despite multiple calls, I was unable to resolve the matter as the representatives refused to release the funds or update the letter in the system. I requested to speak with a supervisor but was disconnected while on hold. I am eager to rectify this situation and receive the funds.

A family member has sent me money through MoneyGram successfully for the past 2 years. Recently, the sender sent it earlier than usual and when I tried to retrieve it, I couldn't pick it up due to misplaced identification. I informed the cashier, who refunded the money to the sender. Despite attempts at sending it back, it was rejected. What is confusing is why MoneyGram didn't notify us of any issues or delays with the pickup. As a result, the sender then tried to use Western Union, only to encounter the same problem due to both services being interconnected. This situation has left me in a desperate and unfortunate position, leaving me puzzled as to why this issue is occurring.

I recently received money from a family friend, but I misplaced the notification. It took me a few days to find it, and when I tried to pick up the money, I was informed by customer service that I couldn't. I contacted MoneyGram, and they advised my sender to call. After he called, customer service gave him instructions, and he retrieved the money from the agent. When he tried to send it back, it was rejected. I believe they did not inform him beforehand that it would be rejected, or he wouldn't have attempted it. Due to no other option, he then tried Western Union. Surprisingly, it was also rejected. I don't understand why, especially since they had both the standard receiver's phone number. Instead of contacting the receiver, they reached out to the sender to inquire about the delay.

A few years back, I fell victim to a tech support scam where I lost nearly $[redacted]. Initially seeking help from HP, it seems the person who answered was complicit in the scam. Recently, when contacting HP again, I discovered they had no record of the program I had bought. Despite reaching out to a complaints department about online scammers earlier, I received no response until this week, when Stephanie Walker contacted me via email claiming to be working on my refund. She requested more personal information, to which I did not respond. Shortly after, I received another email from a supposed money transfer office advising me to comply with Stephanie's requests. This experience has left me hesitant to even check my emails anymore. I am now searching for a legitimate complaints department address as the one I used initially seems to have been invalid.

Hello Maiko, I regret to inform you that we are unable to process your recent transaction online or by phone. To proceed with sending the $[redacted] to Ray, please visit one of our physical locations. Thank you for your understanding. Sincerely, MoneyGram

My father-in-law sent me money to help with my rent. Recently, I had some luck with finding my misplaced ID after experiencing car troubles. When I went to pick up the money, it was already sent back to the sender. This situation is confusing to me. Shouldn't there be a specific time frame for me to collect the money? Perhaps the sender should be informed to ensure the receiver can pick it up within a set period. I just want to access the money to pay my rent without burdening my unwell father with additional stress. Thank you.

Hello, my name is Anthony M., and I frequently use your system about 2 to 3 times a month. Recently, I came across a screenshot of a cancellation reference # [redacted]0, and I have not received my refund yet. I contacted customer service, but they were unable to assist me and directed me to the escalation desk. I understand the process may take a few days, but waiting 7 to 10 business days for a refund seems excessive, especially for a wire transfer company. I am frustrated that a large business cannot process a small refund of $50 promptly. I urge you to reconsider your policy and expedite my refund. Thank you.

Ref:_00D30k70F._5000c1h6Y1F:ref Thank you for addressing this issue. However, I am extremely disappointed that my daughter is still struggling to collect the equivalent of just 35 euros = 13,[redacted] Naira from your agent in Nigeria since November 14, [redacted]. Postepay office assured me that the mistake in spelling my name 'u' instead of 'o' causing the confusion had been resolved, and my daughter was instructed to approach your agent for collection. Today, on November 26, [redacted], she visited the agent again, but they insist that the money is being held by MoneyGram. They claim she needs another code for the transaction before the money can be released, essentially requiring a fresh transaction for payment. This situation is very perplexing. Please advise on what steps to take next. This young school girl has endured enough. Yours sincerely

This morning, I sent a money gram to South Carolina. However, tonight the receiver couldn't collect the money. I called the number on my receipt but the first agent couldn't help. After requesting a supervisor, I was connected to a person named Dolly. Despite my inquiries, she refused to transfer me to a supervisor and abruptly hung up. I am confused and frustrated by this treatment when all I wanted was clarification about my transaction. Unfortunately, when trying to call the number provided, I received an error message stating my reference and telephone numbers were invalid. My name is Geraldine W., and my initial reference number is [redacted]5.

I have once again sent money to South Africa for my daughter, and Standard Bank is once again not releasing the funds. I completed the transfer online, and my daughter usually picks up the money at Standard Bank. They required her to open an account. Now they are saying her full name, Joanna Candice Crozier, should be used, but online there is no space for the full name. I entered Joanna C Crozier, and they are not releasing the money. This is the second time this has happened, and I am frustrated with this service. I have called, but no one can assist me. What is the point of this service if the money can't be accessed? My daughter has her ID with her names. This is unfair. Reference number: [redacted]4. I need this matter resolved. Are there no other locations to pick up the money?

I have been attempting to send money to my loved one both online and at a physical location. Unfortunately, the transactions have not been successful, and my money was refunded once. My loved one is waiting for this money at a correctional institution so they can eat, and I am seeking assistance from management to resolve this issue. I've encountered challenges where agents confirm the transaction but when I try to pay at the counter, the money is not available. I am eager for my loved one to receive the funds successfully this time. I would appreciate if a manager could reach out to me to help ensure the money transfer is completed without any further issues. Thank you, and happy holidays. Sincerely, Christina T Boyce

My name has been blocked by MoneyGram, preventing me from sending money to Nigeria and then to Egypt for my fiance's construction project in Cairo. MoneyGram suggested Wisconsin and Michigan, only to block them later due to suspicions of a scam. I need a quick solution to unblock my name so I can send funds directly to Egypt for my fiance in urgent need of money.

I lost a MoneyGram money order on 11/04 and immediately went online to request a stop payment. After several attempts to contact them, a representative finally reached out on the 7th to inform me that the money order had not been cashed. However, on 11/8, I was told the money order had been located and cashed. I am frustrated and seeking a refund of $[redacted].00 for my rent money. Despite submitting a Claim Card by Priority Mail on 11/5, MoneyGram delayed stopping the payment until after it was cashed. I feel like I did everything correctly and just want my money back.

Our family of four faced a devastating situation when a drunk driver crashed into our rented home in October. The damage was severe, forcing us to leave. Despite our insurance companies not assisting, we're struggling to cover costs ourselves. Living in a hotel room at $[redacted] a day since then has been draining, as we already live on very limited resources. My parents have generously sent us money for essential expenses like rent, hotel bills, and moving costs. However, while trying to use these funds for a down payment on a new vehicle to reach my parents for Christmas with my kids, the transaction was denied due to a flagged issue. I desperately need this block removed to ensure we can celebrate Christmas together as a family. The road to recovery has been challenging, but a glimmer of hope at this time would mean the world to us.

I transferred funds from my Green Dot card to MoneyGram for Gloria Owen, but the request was canceled, and my money has been on hold since. My family, including my kids who need food and water, is struggling. I'm pleading for a pending approval or the release of the funds as we are in desperate need. We've been waiting for approval since last Monday and Tuesday, feeling cold and with no water. Please, can you expedite this process for the sake of my children? I have been patient, but the situation is dire. I have never faced such hardships with water and with the looming possibility of our lights being shut off. There are four kids in my family counting on your help. Your assistance would be greatly appreciated during this emotional time. Thank you for your consideration. Sincerely, Donna S.

I am experiencing difficulty accessing my account. I attempted to reset my password, but was told that there is no email address associated with the account. I created a new account with the same email, but encountered the same issue of not being able to access it. Eventually, I managed to log in using a different email. However, to do so, I had to use my wife's phone number as it was linked to another account. How do I cancel the inaccessible account so I can use my own phone number for the newly created account?

I had a frustrating experience with Money Gram's customer service when trying to receive funds recently. Due to a new policy, I was unable to receive the money at Walmart Cedar Knolls, NJ because my NJ driver's license listed a post office box as my address. Despite presenting my water bill, I was still denied. In the past, I had used Money Gram in [redacted] & [redacted] without any issues by showing my checkbook with my address. I am questioning the validity of this new policy and the verification process. Unfortunately, due to this poor experience, I will advise my family against using Money Gram in the future. This lack of respect for customers and unclear procedures will lead me to explore other services.

I made a money order at CVS, but needed to change the recipient. When I tried to get a refund, CVS could only give me $[redacted] out of $[redacted]. Walmart redirected me back to CVS. I'm now facing a loss of $[redacted] which is frustrating as I needed the full amount for a deposit. If anyone has advice on how to resolve this, I would greatly appreciate it.