Moneygram Customer Service Issues

Johnny C. from Rosenberg, TX sent multiple money grams from Wal Mart in Richmond, TX to Lutheria L. at Wal Mart in Saint Petersburg, FL. Some transfers made via RIA FINANCIAL SERVICES, Buena Park, CA, during August, September, and October [redacted] were reportedly not received. The funds were intended for projects overseen by Mrs. Lamb, who we trusted. To address missing files, we request copies of all $[redacted].00 transfers to Mrs. Lamb. Seeking assistance to resolve this matter affordably. Thank you for your support, we value using Wal Mart services. Questions? Reach me at [redacted] or [redacted]. If possible, we can share receipt pictures via the provided iPhone numbers.

Unfortunately, my mom and I lost my ID when my wallet was stolen. In order to receive the MoneyGram transfer, I had my friend send it using her name. However, her ID was expired since December [redacted], and her most recent ID was also in the stolen wallet. Despite having other items like her EBT card with her name on it, the MoneyGram location she visited refused to provide the service. As I am currently experiencing homelessness and my mom is unable to send money frequently, I am seeking a solution that does not involve cancelling the transaction and incurring additional fees. It would be helpful if the receiver's name could be edited, or if MoneyGram locations could accept my friend's ID despite being expired by two months.

Hello, my name is Beauty Sarkar. I was supposed to receive a money transfer from my cousin, SatyaNarayana Pathuri, in Australia. The total payment was $[redacted] AUD, which is equivalent to [redacted].99 INR. The transfer shows completed online, but I haven't received the funds in my account for 2 days now. My cousin tried to cancel the transaction at [redacted], but they said it was completed. My bank is IndusInd Bank. The MoneyGram reference number is [redacted]4. My cousin mistakenly typed my name as Beauty Shankar instead of Beauty Sarkar. The money was sent for our family's needs. Thank you.

I have a tracking number [redacted]1. The sender's last name is Nez and the first name is John. I searched for ways to verify the tracking number. It appears to be legitimate but we are unsure if it is associated with a MoneyGram fraud. They are requesting a $[redacted] renewal fee to process the file. I checked MoneyGram which confirmed the status of the parcel as ready for pickup. This is unfamiliar territory for us. My husband, Joe Street, will be handling this matter. For additional details, please reach out. They required him to create a secret question, answer, and provide our location details. Our address is [redacted] Spring Creek Loop, Baker City, OR [redacted]. Contact us at [redacted] or [redacted] for any assistance. Thank you for your support in addressing this matter.

I recently purchased a money order with a mistake. I accidentally put my name instead of the intended recipient, Howard M. Wiser, on the "pay to" line and endorsed the back. I attempted to rectify this by going to Walmart for a refund and a new money order, but was advised by them to go to my bank. After speaking with my bank, they directed me back to Walmart, which has now resulted in multiple visits without a resolution. I am unsure of the next steps to take, so I am considering filing a claim for a refund. The money order in question was purchased on March 25, [redacted], with the details: MO#R[redacted]10 and the amount of $[redacted].

Last Thursday, April 4th, [redacted], I tried to send a MoneyGram online to my daughter. They canceled the transaction, claiming I did it, and have since held onto my money. They informed me it would take 3-10 business days to refund it back to my debit card. Today marks day 5, and when I inquired, an agent insisted I must wait the full 10 days for the refund. The inconsistency in the refund timeframe and the lack of transparency on the refund process is concerning. It feels as though they are intentionally profiting from keeping customers' funds in corporate accounts without consent. Despite being assured by the agent that everything is in order for my refund, my money is still being withheld. I wish to contact MoneyGram's legal department to learn where exactly my $[redacted].99 USD is being held for more than 10 days.

Hello, I’m Abdul Karim Asare. I utilize your platform for business purposes as a Kente Weaver in Ghana. Traditional Kente cloth is significant in our country, and my friends in Holland, Germany, and Australia purchase my weaved Kente cloth to sell overseas. They usually send me money via MoneyGram, which I collect from local banks. However, the cumbersome questions asked by the bank staff have become frustrating. Because of this, I am considering ceasing the use of your network for money transfers. I am curious if there are regulations prohibiting individuals from sending money to business partners in Ghana. The banks mention these inquiries stem from MoneyGram's directives. I seek clarity on this matter to decide whether to continue using your services or explore alternatives. Thank you.

My husband, a long-haul truck driver, relies on MoneyGram at Walmart to send money to his family. Recently, he was informed he can no longer use this service without any explanation. He attempted to contact MoneyGram, but the wait time was extensive. This sudden restriction is distressing as he has never had any issues with transactions before. We urgently need the funds for our disabled child's necessities. We are perplexed by this abrupt change and seek a swift resolution to this matter.

Yesterday, on July 12th, [redacted], a friend attempted to send me money through an agency but was told he needed to be a family member for the transaction. The agents couldn't explain where this rule was in the Money Gram terms and conditions. After a second unsuccessful attempt, my friend gave up. I understand the need to prevent fraud and undisclosed money transfers, but restricting the service to family seems extreme. I've used Money Gram in the past without this issue, so I wonder if the rules have changed without notice. Quite disappointing.

My name is M. Leon Nzengi Motingia from DR Congo. I was supposed to receive money from the USA. Today, when I went to an agent and provided the amount and code, the transaction was canceled, and the money was sent back to the USA. This has happened to me once before when I tried to send money to my son, who is an international student in Canada, for his accommodation but the money got sent back to Kinshasa. I received the money back with a 1% deduction. This has been very frustrating for both of us as the landlord was waiting for the payment.

I had a disheartening experience when I went to collect money in Maypen, Clarendon, Jamaica, from my close family aunt in London. Upon arriving, I was shocked to discover that I was blocked from receiving the money. Concerned that someone may have been using my name, I contacted my aunt, who was equally surprised. The money was returned, leaving me puzzled about what could be happening. Recently, my biological aunt mentioned that someone unknown would send money in my name for her, something I was hesitant about since I didn't recognize the person. Now that my London aunt has sent money that I can't access, I am truly devastated and confused by these events. I am simply seeking clarity on why this is occurring. I want to assure you that I am not involved in any criminal activities and am just a law-abiding citizen trying to better myself. Please help me understand what could be wrong with my transactions.

Hello, I'm Brendan Barker. I have used MoneyGram for a long time to send money to Kasey Baldwin or Ashlee King. I always have to go to a CVS store to send money, despite having trouble creating a login on your two apps. I am curious if I was banned or did something wrong. I feel it's unfair and I would appreciate speaking to a supervisor, CEO, or vice president to understand the situation. I am frustrated with this app issue. If MoneyGram cannot resolve this, I might consider legal action as I have successfully done in the past with proof. I just need more information to address this matter effectively. Thank you.

My passport was confiscated by immigration due to water damage on the edges, despite being valid until April [redacted]. I was provided with a document stamped by immigration, allowing me to conduct business as a pending resident of Trinidad and Tobago. I recently went to Money Gram in Chaguanas Massy Stores to collect funds from my child's father in the US, but was told it could not be accepted. When I inquired, I was brushed off. Consequently, my child is unable to pay school fees. I possess a copy of my passport and the necessary document from the San Fernando Immigration Office. I seek guidance on next steps as a loyal customer who has utilized your services regularly. The sender is Delroy Thomas, tracking number [redacted]0. I am Sophia H.

Hello, I am Garnette Rose, a former Toronto Police officer with a decade of experience. I left on good terms and still support my family in Jamaica by sending them money for daily expenses. I opened an online account with Money Gram on September 6th to send $[redacted] CAD. Shortly after, the recipient couldn't collect the funds, and Money Gram explained it was due to their regulations. I had a frustrating experience when attempting to send money at a post office on September 13th. Even after speaking with a customer service representative and a supervisor, I was unable to ascertain why my sending privileges were revoked. I was offended by the implication that I couldn't validate my ID. Despite the supervisor's unhelpful suggestion that someone else should send the money with a valid ID, I remained calm during our conversation. Unfortunately, the supervisor abruptly ended the call when I sought her name, leaving me feeling unfairly judged and profiled.

Yesterday, I sent money to a friend with reference number [redacted]3. When my friend went to the store, the representative asked him to receive the money via e-transfer instead of cash, even though I sent it as cash. About an hour later, my friend received an email guiding him to receive the money through e-transfer, but when he tried to do so, it said the e-transfer was no longer available because it had been cancelled. He went back to the store to ask for help, but the representative only gave him a phone number to call, which he couldn't get through to anyone on. It seems like the e-transfer failed, even though the status on the reference number says received. I'm confused about where the money is and how to resolve this issue. Thank you for any assistance.

Hello, I transferred money yesterday. The sender's name is Romualdo San Juan Tigley. I need the spelling of the receiver's name corrected as they are unable to pick up the funds due to a misspelling. The correct name should be Henry Enajite Umukoro, not Umokoro. The transfer was made to Cyprus. Kindly ensure this is corrected promptly so that Henry can access the money today. Thank you. Please contact me via email below.

I recently visited a Post Office to send money overseas. Despite providing clear instructions on where to send it, the clerk mistakenly logged it as a domestic transfer. Consequently, retrieving my money has become a frustrating ordeal. After numerous phone calls and visits, I was informed to return to the original branch for resolution, only to discover they no longer handle such transactions due to time constraints. Seeking assistance at a different location resulted in being turned away, leaving me in tears. I feel helpless and unfairly burdened by this situation, especially since the error was not mine. I possess the check, but my funds remain inaccessible. Any assistance would be greatly appreciated.

I received money through MoneyGram, but I was unable to retrieve it. No representative has contacted me to explain the rejection. Typically, I receive money from my family in London and a few close friends in the US, including my wife. The money is still in the system, but I am unable to access it or use MoneyGram for transactions. I do not engage in any illegal financial activities; these funds are vital support as Liberia is a developing country. If there has been a misunderstanding, it was unintentional. The control number is [redacted]8, sender's name is Dakwon Bunch, and the receiver's name is Gonegar Morris in Liberia. Thank you for assisting me in resolving this issue.

I sent money to my partner in Jamaica, but he has tried four different MoneyGram locations and none of them will give him the money. He provided all the necessary details like the transaction number and address, but they are still refusing to release the funds. When he explained that he is my boyfriend and even provided my last name, they still didn't give him the money. It's puzzling because he successfully collected money from the same place before. I'm upset and confused about why this is happening, especially since we come from different backgrounds. Can someone please contact me as soon as possible? I want him to receive the money today. Please keep me updated. Thank you.

I am reaching out regarding my recent transaction at two M. Lhuiller branches in Balayan, Batangas. I have been a client there for over a year and believe they have my records on file. Last Sunday, my uncle sent me 50,[redacted].00 from Italy via Moneygram. I completed their remittance slip but was told that I needed to use a Moneygram remittance slip, which led to me being unable to claim the money due to my ID not being accepted. I provided my valid digitized DSWD Solo Parent ID, as well as my voter's ID (under my Maiden Name) and Marriage Contract. Additionally, I have various secondary IDs that are not digitized (Company, Philhealth, TIN). Given my history as a client, I am seeking clarification on whether these documents are truly unacceptable. I kindly request prompt assistance as my aunt is only able to make adjustments on Sundays. I would greatly appreciate any help in claiming my remittance at the earliest convenience. Thank you.