What Do I Do If I'm Having Trouble Sending a Payment on Moneygram?

Introduction

Moneygram is an easy and convenient way to send money to people almost anywhere in the world. If you are having a problem with getting money sent to someone on Moneygram, you probably need to get the problem sorted out as quickly as possible. Fortunately, there are several things you can try to resolve the problem.

What You'll Need

If you had no problem sending the money but your recipient says that they did not receive it, make sure that they have the correct confirmation number and that they have valid photo ID that matches the name you used to send the money to.When you add a new card to your account, make sure the billing address of the card matches the address you gave to Moneygram.

Check the expiration date of the debit or credit card you use to send Moneygram transfers.

If it has expired, it will no longer be accepted by Moneygram. You will need to link a newer card to your Moneygram account if you want to continue making transfers.

If your card is not expired, check your bank balance to make sure you have sufficient funds available for the transfer.

You should also check your bank transaction log to see if your bank suspended the transfer for some reason.

If you cannot get a log of your recent transactions, call your bank and ask for help.

Go to the Moneygram home page.

Moneygram home page

Click on the "Sign in" button in the upper right corner to sign in to your Moneygram account.

Start a new Moneygram transfer.

Starting a new transfer is often the best way to resolve a few different causes of this problem.
When you signed up for Moneygram, you had to provide a valid ID. Once that ID expires, Moneygram will no longer accept it as proof of identity, which will put your ability to send money on hold. If your ID is expired, you will be prompted to scan and upload a new ID once you start the transfer. Once you do, you will be able to send money normally again. If the problem is the fact that Moneygram needs to perform additional security verifications to make sure that you are really you, it will prompt you to do them once you begin a new transfer. Even if a Moneygram system error simply derailed your previous transfer attempt, starting a new one will often fix the problem.

Conclusion

If none of the steps given above have worked for you, call a Moneygram customer service representative and ask for help figuring out why your transfer is not going through. Although the Moneygram customer service call center is open 24 hours a day, seven days a week, it is still best to call during normal business hours, in case people from other departments need to be brought in on the problem.