What Do I Do If I'm Having Trouble Receiving a Payment on Moneygram?

If your loved one sends you money on MoneyGram, you should receive it without any problems but if you do follow these helpful tips for assistance.

Christian Allen is the editor / author responsible for this content.
Nov 18, 2019

MoneyGram is a money transfer service that allows you to enjoy services such as money orders, money transfers, and bill payments. It is safe, reliable, and convenient. It is a good alternative to sending money through bank accounts.

If your loved one sends you money on MoneyGram, you should receive it without any problems. You don't have to do anything. The funds are automatically transferred to your bank account or mobile wallet. There are many agent locations in all parts of the world. You can receive your money from them.

Once you find a MoneyGram agent near you, you will be required to complete a receive form with the reference number from the sender. Hand over the completed form along with your valid photo ID and the agent will give you your money. You don't have to wait.

What You Need to Receive Your Money Transfer

You may have trouble receiving your payment if you do not have the following;

1. Your government-issued ID

2. The reference number from the sender

If you are having problems, check to ensure that the name on the transfer record completed by the sender is exactly the same as it appears on your ID. Check with your agent to ensure that you have met all the requirements depending on your country.

If you do not have the reference number, ask the person who is sending you money to send it to you.

What are the Options to Receive Money?

Cash Pickup

This option allows you to pick your money from any MoneyGram agent. If you have your ID and reference number, the money should be ready for pick up in ten minutes or less after the transfer is submitted. The amount of time it takes to receive your payment depends on compliance requirements, operating hours, and your local laws.

Account Deposit

With this option, you receive money directly to your bank account. Account deposits are generally completed in a few hours. The amount of time it takes for the money to reflect in your account depends on your country, banking hours, the local laws, and approval by the verification systems of MoneyGram.

Home Delivery

This option allows you to receive money in your home address. The money is delivered to your home by a MoneyGram agent. This option is only available in certain countries.

If Money Transfer is Declined

If someone attempt to send you money but their request is declined, it may be due to the following reasons;

If you have trouble receiving your money on MoneyGram, you should seek support from the support team. The best way to contact MoneyGram is on the phone. You will be connected with a representative who may help you determine the cause of your problem and solve it. Be polite, patient, and cooperative. If you are required to provide any details that may be helpful, you should do it as soon as possible. If one representative can't help you, call again and you may find help.

Another way to seek support is on the help desk. Most MoneyGram users seek support from the help desk before contacting the customer care team. It has plenty of targeted tips, suggestions, and reminders. Go through the pages and they may help you identify the cause of your problem. If you end up going back and forth with a representative, they may ask that you switch to a different mode of communication. If you have to continue communication on email, the response time may be slower. If you don't find a topic that answers your question, you may start a new conversation.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Do I Do If I'm Having Trouble Receiving a Payment on Moneygram?

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