Moneygram Customer Service Issues

I visited 3 MoneyGram locations in Seville that I found on the MoneyGram website to collect the money sent to me. Every location said they did not have the MoneyGram. This is frustrating. I selected MoneyGram because of the nearby locations, but it seems none of them have the money. How can I get the money that was sent to me? This has been very inconvenient as I wasted a lot of time going from place to place.

For over a year, my wife, Fr R., has been sending money to the Philippines to Rosemarie P. sometimes over 4 times a month. Unfortunately, the receiver has been dishonest and taken the money. We now require Moneygram's assistance in facilitating the release of signed receipts from M Lhuillier Bank in the Philippines to my wife. The contact details for M Lhuillier are [redacted] and for the specific bank branch where my wife has requested the receipts, [redacted] We kindly ask Moneygram to reach out to both emails urgently to authorize the release of copies of the signed receipts. Currently, my wife is in the province of Bicol and is in need of your support.

A couple of days ago, I tried to send money to Jamaica, but my account kept getting locked. After speaking with a representative, I was advised to wait a few days before trying again, which would be tomorrow, May 24, [redacted]. Recently, I received a message stating that my account is locked and I am unable to continue using the service. I would appreciate some clarification. Can I no longer use MoneyGram to send money at all, or is it just the online service that I cannot access? I am puzzled by this situation and unsure of what caused my transactions to be halted. Thank you. D.E.

I am looking to transfer money from my Chase bank account to an outlet in the Philippines. I already use the send money overseas feature on my Wells Fargo account to M Huillier in the Philippines, where I am currently residing with my recipient. I am interested in opening a Chase account if they offer the same feature. Although Moneygram includes Chase as a participating bank, I was informed by Chase customer service that they solely handle bank to bank money transfers. Could someone explain how the process works with Moneygram?

Today, I experienced two transfers to friends being denied and canceled by MoneyGram. Now, I have been informed that it could take 3 to 10 days for the funds to be refunded to me, which is extremely frustrating. One of the transfers was urgent as my friend needed the money to pay for essential bills. Despite providing all the necessary information, MoneyGram refused the transaction due to my friend's location. I am concerned about the delay in refunding my money, especially since the funds were debited from my account instantly. My friend had to wait at the pickup location for 2 hours while I tried to resolve the issue with MoneyGram's customer service, which was not helpful. It is disappointing that there are no local call center representatives available for assistance, adding to the frustration. I believe MoneyGram should communicate clearly about restricted transfer locations to prevent similar issues in the future. I am now contemplating seeking legal advice to address this matter. I hope to receive the refund promptly so I can explore alternative ways to send the money to my friend.

I made a payment of $[redacted] to a person for a puppy listed on Craigslist. However, they have deceived me with incorrect flight details and are trying to scam me by asking for $[redacted] to rent a crate through MoneyGram. Typically, airports require credit card transactions for such services. I am hoping to track down the individual behind this fraud and prevent them from using their accounts for further deceitful activities. The names provided for the transaction were Jim Eyong (recipient of the money) and Reuben Bogley (mentioned as "the son" after the payment was made). The fake airport involved is under the name of Leonard Deta, claiming to be based in Texas/Dallas, despite stating that the dog is located in Charlotte, NC.

I encountered an issue with sending money to a family member due to a hyphenated name, causing them not to receive the funds. I contacted MoneyGram customer service, but the agent's solution did not work, leading me to cancel the transaction and resend the money. Although my family member received the resent funds, the original transaction amount has not been refunded to me after 8 days. I feel frustrated as a long-time customer having to chase my own money. I urge for a swift resolution and the return of my funds to my account. Thank you. - A.R.

I need assistance sending money to a bank account as I am unsure how to take pictures and upload them for verification. As an elderly individual, I am not familiar with this process. I have my ID details available. I possess the recipient’s bank details - their account and routing numbers - along with a statement indicating their full name and address. Can someone guide me on an alternative method to complete this transaction?

I purchased two money orders for an apartment application fee and a security deposit but later found out the apartment complex does not accept money orders for these payments. Upon returning the blank money orders to Walmart the next day, I was informed they were denied. When I tried to call the customer service number provided, I only reached an automated message after entering the money order numbers stating they had been flagged. I am frustrated as the automated system ended the call without further instructions on how to resolve the issue. MoneyGram's misuse of the Patriot Act to flag these money orders feels like theft to me. I demand my money be returned promptly to avoid involving financial fraud investigators. MoneyGram's lack of resolution to this widespread issue is concerning, and I refuse to let my hard-earned money be taken advantage of. I expect immediate action to rectify this situation without delay.

We attempted to send a MoneyGram online to Maui, Hawaii on July 3rd. The recipient encountered ID issues, and we had to cancel the transaction. We were advised that we would receive a refund of $[redacted] plus fees, but the refund has not been processed yet. This incident was not a scam. Our son lost his wallet, and we needed to send him money urgently. Unfortunately, the friend's name we used as the recipient did not have the required ID. This has caused us financial strain. Our son has since replaced his bank card. We were assured of a refund, and we trust MoneyGram’s integrity. Please ensure the refund is processed. We are willing to provide our account details. My husband did not receive a cancellation confirmation number, so we would appreciate your assistance.

Yesterday, my mother sent me over [redacted] Canadian dollars for an emergency. When I tried to collect the money at a Canada Post location in Toronto, I was informed it had already been collected via email. This confusion left me stressed as I received no clear information from customer service. I am struggling to resolve the emergency without the funds and MoneyGram has been unhelpful. I am frustrated with their lack of communication regarding the missing [redacted] dollars, and I am left to continuously reach out to them for updates.

I am a single mother of a disabled child, and for the past 12-13 years, my father in Louisiana has been sending me financial assistance through MoneyGram. Recently, these transactions have been consistently denied, including a government attempt to send my son's SSI benefits. This has created significant financial stress as I rely on this money to cover our expenses. I understand the need for security measures, but this situation has become extremely challenging for me, both emotionally and physically. I am in urgent need of speaking to a supervisor to address this issue promptly. I have also sought legal advice to resolve this matter. I can be reached at either [redacted] or [redacted]. My name is Bridgette Lynn Manning, and I am deeply upset by the treatment I have received. I am determined to find a solution and will escalate this matter further if necessary. Thank you for addressing this matter promptly.

Hello, I am expecting an international transfer of $[redacted] USD into account [redacted] belonging to Adamu Abubakar at GTBank in Minna, Niger State from Iraq. The transfer has been received, but it appears that there was a currency conversion issue, as I only received approximately 81,[redacted] NGN instead of the expected amount based on the exchange rate of [redacted] USD per dollar. I am unsure if there are additional fees or charges being deducted from the transfer. I have contacted GTBank through Twitter, live chat, and customer service calls, but have not received a clear explanation yet. I was informed that the Central Bank of Nigeria (CBN) handles currency conversion, but I would like clarification on the exact conversion rate being used. I have attached screenshots of the transfer details for your reference. Feel free to reach me at +[redacted][redacted]. Thank you.

I encountered an issue with a money gram I was supposed to receive, only to be denied due to reaching a limit on received transactions. My family sends me money as I recently moved from Texas to Massachusetts and they reside in different states, using your service for years. The situation left me in financial strain. Attempting to resolve it, I called customer service but was denied a conversation with a supervisor by two employees. Consequently, my aunt had to cancel the transaction, leaving me without the $40 meant to be sent. I am disheartened by the lack of assistance or reimbursement for the missing funds. I hope for a resolution to this matter soon.

I recently set up an account with MoneyGram to send a rent deposit for an apartment. However, MoneyGram took the money from my account but then abruptly cancelled the transaction this morning. They closed my account and refused to provide a clear reason, only stating they were uncomfortable with the transaction. This experience has left me feeling distressed and unfairly judged, as if I had done something wrong. I believe I deserve a prompt refund and a detailed explanation for their actions instead of vague statements. It is frustrating that while it took MoneyGram a few seconds to deduct the funds, I have to wait 3-10 business days for a refund. I had a very unpleasant encounter with MoneyGram and will caution others about using their services.

I requested a refund for a payment of $[redacted] that I made to wire money to a friend in NV from CA on 8/31. I had to cancel the transaction because the recipient lost their ID. I was informed that a check for the full amount was sent to my address in Southern California on 9/7. Today is 9/13, and I have not received the check yet. I am getting upset and worried as it has been more than ample time for the refund check to arrive. Can you please provide me with information on where my money is and why I haven't received the check yet? Let me know what information you need from me to track this and find out the reason for the delay. Thank you.

Ref: [redacted]8 I transferred £[redacted] to myself, Mr. Kai Isaacs, on September 11, [redacted]. Upon arriving in Thailand for my holiday, I planned to collect the money on the 17th but was informed it had already been collected. Despite multiple emails, I only received automated responses. I find myself in Thailand without funds, feeling my safety is compromised as I sent all my money to you. I have canceled my cards, fearing my information has been compromised. It has been three days with no resolution. Even if refunded, I cannot access the funds due to my canceled cards and current location. I urgently require my money as I am stranded without accommodations or food. I can only be reached via email as my phone was sold for sustenance. Email me at "[redacted]." - KI

I have been trying to get a refund or replacement for a money order for an extended period. I made multiple calls in [redacted], [redacted], [redacted], and now in [redacted], yet no resolution has been reached. The money order remains valid and uncashed, with me holding onto both the money order and the receipt. Despite several verifications by MoneyGram, the issue remains unresolved. The only responses I receive are automated prompts requesting information, and email correspondence. I am frustrated by the lack of progress. I am even contemplating involving the local news station to shed light on this matter and potentially pursuing legal action to seek interest on the funds that have been withheld by MoneyGram for four years. This delay is unacceptable. Furthermore, I am unable to find a section to input my phone number for direct contact, which adds to my distress. I would prefer speaking with a representative instead of receiving more emails.

A colleague I've known for over 20 years in Zimbabwe owes me $[redacted]. When I tried to send $[redacted] to my representative in Nigeria, I received the error message #[redacted] stating the transaction limit had been met. After contacting customer service multiple times, I was informed that there were no visible transactions on my account, contradicting the notion of being blocked over a year ago. The operator attributed the issue to my agent in Nigeria, which seems unlikely since this would be my first transaction with them. Each time I inquire, I receive a different explanation. Despite being an active user in the past, I remain uncertain about the cause of the block and how to resolve it, especially when indications suggest I am not blocked. Amanda Bosca

Two days ago, I sent money to my father-in-law, but encountered an error on the first try, stating my card was denied despite having sufficient funds. On my second attempt with the same card, the transfer went through. However, my bank statement now displays two separate charges for MoneyGram. Using the app, I tried to find a way to cancel the duplicate transaction but found none. After contacting MoneyGram, I spoke with a gentleman who accused me of being wrong, was rude, and locked me out of my account. This is disappointing as I frequently use MoneyGram, sometimes weekly. It seems they don't value repeat customers.