Minecraft Customer Service Issues

Three days ago, I purchased a Minecraft account from the official website, but I still don't have access to the account. I checked on NameMC to see if the account was activated, thinking I might have forgotten the password, but that's not the case. It's been more than three days now, and I haven't received any response from Minecraft. I looked through the email I used to register, but no solution was provided. Email used for registration: [redacted] PayPal email used for the purchase: [redacted] Just in case, the username I used for registration and purchase was Sheiud. I hope you can assist me with this issue.

Yesterday morning, I had no issues opening the Java Minecraft Edition Launcher. Everything worked smoothly. Later in the evening, the launcher stopped responding. When I tried to open it, the blue loading circle appeared for only 2 seconds before disappearing. My computer is only 3 weeks old, so I don't think the issue is with its speed. I researched solutions, such as uninstalling and reinstalling the launcher or running it as an administrator, but nothing helped. Each time I click on it, I face the same problem of the blue loading circle lasting for only 2 seconds. Interestingly, the bedrock edition works fine, but the Java version doesn't. I am puzzled by why Java is not functioning properly.

Hello, I'm a PlayStation 5 Minecraft player experiencing persistent issues with accessing the store on both PS5 and PS4. Despite repeated attempts to reinstall the game and ensuring my internet connection is solid, I keep encountering the same error message: "We're unable to connect to the Minecraft Store. Maybe check your internet connection?" This problem has been ongoing for several weeks, affecting numerous users without any known solutions. It would be greatly appreciated if the store could be updated to resolve this issue, allowing the community to make in-game purchases without these accessibility challenges. Thank you, A dedicated Minecraft player, "K"

Hello Minecraftl community! I am seeking assistance as I seem to have lost access to my account "OgiStrqfe". The issue arose after attempting to change my cape to the Uchiha clan logo via Optifine. Despite successfully changing the cape, I encountered login difficulties on the Minecraft launcher. Subsequent efforts to login on Mojang's website were also unsuccessful. Unfortunately, I am unable to recover my account as I no longer have access to the recovery phone previously registered. The Gmail associated with the account was "[redacted]", which belonged to my brother when we purchased the Minecraft account. It appears that someone may have tampered with the account as per NameMC. Any assistance in recovering my account or transferring the cape would be greatly appreciated. Thank you in advance!

Hello, I'm having issues connecting to multiplayer servers in Minecraft. Single player works fine, but when I try to join a server, I get an error message saying "Failed to Login: Null." I've attempted to troubleshoot by logging out and back in, restarting my computer, reinstalling Minecraft, and researching online, but I'm still unable to access multiplayer. Any guidance on how to resolve this issue would be greatly appreciated. Thank you.

I bought Minecraft Java Edition on 9/11 around 12:00 pm. When I tried to enter my username, my demo account name, MonkeyGamer1410, appeared. After entering my email and creating a new password, I selected "forgot password" to reset it. Upon completion, I was directed back to the caves and cliffs page. I clicked on "installations," then selected "play." After two download attempts, a wizard setup appeared, and I followed the prompts to repair something. Despite signing in and completing everything, the purchase did not go through and was charged to my Visa gift card ending in [redacted]. I'm hoping for assistance with this issue. Thank you, MG

I have had a Minecraft account for a long time. The nickname, skin, and even a cape purchase were consistent. The email associated with the account is old, and I can remember the servers it logged into, particularly Badlion (where I got banned) and Hypixel, among others. After years of not playing, I tried to return and found that I have lost access to my account. The nickname is intact, but the skin has been changed to that of a girl. I am unsure if the login issue is due to a password or email change, but I have evidence to prove the account belongs to me. The account name is ZeeKyu, and I have a preference for PvP, as seen in the skins. Despite the situation, I am considering purchasing a new account if necessary. I recall key details, as the account was initially not mine, hence why the email is female. I frequented skywars servers and may have gameplay captures as evidence. The Optifine cape I bought was designed to match the "Z" in my name. The provided videos show premium server gameplay, demonstrating my ownership of the account.

Good evening. I would like to express my gratitude for taking the time to investigate my issue. I have been playing an old world on an iMac for some time. However, when I logged into the same account on my new Windows PC, the world from the iMac was not there. I ensured the account was securely migrated, but the worlds did not transfer. Despite trying to copy backup files from the old world to a different backup, I was not successful. I appreciate any assistance you can provide, but I understand if you are unable to help. Thank you for your time, and have a great day! -HeWeWi7

Hello, I am looking to regain access to my old Minecraft account so I can join my friends in playing. However, I am unable to access it as it was not migrated to a Microsoft account. The account nickname I used was "Jujulu," and I have managed to find the old skin of my character through a third-party site using that nickname. I am uncertain of the email address I used during registration, but it could be one of the following: [redacted], [redacted], or [redacted] If there is any additional information needed, the name associated with the account is Juan ZEIHER, and the address is 26 Passage Walter Benjamin, France. Thank you in advance for your assistance. Regards, Juan ZEIHER

I lost access to my Minecraft/Mojang account after moving a couple of years ago. The email associated with the account was discontinued because it was linked to my old internet service provider. I forgot to transfer it to my current Gmail, which causes an issue now that I want to make changes to my account. I can still sign in but am limited in what I can do without the security questions tied to my old email. I've tried to answer the questions but can't seem to get them right, preventing me from making any changes. I don't have proof of purchase as my account was bought for me when I was young. I submitted a form on the Minecraft website but used my old email, realizing that I wouldn't receive a response. I hope to get my security questions reset to link my Microsoft account and have full access to my account.

I need assistance with a refund for an unauthorized transaction on my credit card that occurred on Fri, Oct 15, 15:39:13 UTC [redacted]. The transaction details are as follows: Order Receipt Order ID: #[redacted]e5ff249718aeaa2bba8f91f5e Transaction ID: braintree:2ptvqn7e Hello, I received a receipt for a Mojang Studios order, suggesting I print or save the email for future assistance. The payment was made to Mojang AB using Paypal with the email [redacted] on Fri, Oct 15, 15:39:13 UTC [redacted]. The purchased item is 1 x Minecraft: Java Edition for USD 26.95. Here are the download links for various operating systems.

I purchased the Windows 10 edition in April, but now it's asking me to buy the game again. I attempted to access my account to resolve the issue, but it seems my account has disappeared. I also tried to reset the password, but I didn't receive the email. Do I need to create a new account and buy the game again to access it?

Hello, I am experiencing an issue with my Minecraft account. It seems to be functioning as a cracked account instead of allowing me to join Minecraft servers. I recently discovered that the problem might be due to my incorrect username, 'RustyGlance.' I have realized that changing it to 'RustyGlanceee' is necessary. Unfortunately, I made a mistake during the account setup process. Now I have to wait 27 days to rectify this. I seek assistance so that I can continue enjoying Minecraft, as it is my favorite game. Thank you.

I am currently experiencing difficulty accessing my Mojang account on Minecraft: Java Edition as I have forgotten my password. Despite attempting to go through the password reset process on Minecraft.net, I am not receiving the reset email as advertised. I would appreciate a password reset link or assistance from a support representative. Despite reaching out to Minecraft's account support, they seem to think I have a Microsoft account, which is not the case. My account remains with Mojang Studios and has not been migrated to Microsoft.

When playing Minecraft with my brother via LAN on his world, we use Wi-Fi to connect. Recently, I uninstalled and reinstalled Minecraft on my Android device. Upon returning to my brother's world, I found that all my items were gone except for the tamed pets. The pets remained but wouldn't follow my commands. I'm looking for a way to retain LAN server world data on my phone even after uninstalling the game. I want to be able to reinstall the game and join my brother's server without losing inventory or losing control over pets. Currently, when I reinstall the game and rejoin the server, I appear as a new player spawning at the world spawn point. However, if I don't uninstall the game, I can control all pets even after leaving the server. Is there a trick to permanently save app data to avoid this issue? Your assistance is appreciated.

I am reaching out to the Minecraft support team as my friend's Microsoft account linked to his PS4 has been banned. He contacted the Minecraft support team two days ago but has not received a response yet. I am contacting you on his behalf to resolve this issue swiftly. He created a Microsoft account linked to Minecraft some time ago, used it successfully, and then took a break from playing. Recently, when trying to play again, his account was banned. I can provide his email and other necessary information after your response to expedite the process of unlinking and relinking his PS4 account to Microsoft. I am eager to hear back from you soon. Thank you for your assistance, and have a wonderful day!

I have not played Minecraft for several months. The last time I logged in was around April or May. However, I am unable to log in now. When I try to access my account, I receive an error message stating that there was a problem with the login process. I am then prompted to log in with either my Microsoft or Mojang account. Unfortunately, I cannot remember the email or password associated with my account, leaving me with only my username. I am unsure how to proceed from here.

I bought a Minecraft Java Edition Premium account in [redacted], but it's been a while since I last played. I can't remember my username and password to log in and migrate my account. The only thing I remember for sure is that I used the email "[redacted]" and I have the Paypal receipt as proof of purchase. How can I recover my username and reset my password? Thank you.

I am seeking assistance to recover my world in Minecraft. I am unsure how to resolve the issue and would appreciate guidance on how to correct this problem. I will provide more details via email if needed. I rely on the expertise of the Help Center to assist me with this matter. Thank you for your support.

I experienced an unusual issue while playing on servers last week. Whenever I join a server in full-screen mode, my wifi either stops or drastically slows down. I conducted internet speed tests and noticed a sudden drop from [redacted] mbits/sec to nearly 0 in just 5 seconds. Surprisingly, everything works fine when not in full-screen mode, but the problem arises within 10-20 seconds of switching to full-screen. This complication only occurs after updating to version 1.18 on the Minecraft launcher. Strangely, other games run smoothly on my system. My computer specifications are: - Windows 11 operating system - 16 GB RAM - NVIDIA GeForce RTX [redacted] Laptop GPU - Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, [redacted] Mhz, 6 Core(s), 12 Logical Processor(s)