Minecraft Customer Service Issues

I am experiencing issues with my Mojang account linked to [redacted] Despite numerous attempts, I can't get the Minecraft launcher to open, even after reinstalling. I had an older version of Minecraft and struggled to retrieve it. I recently purchased a new copy of Minecraft Java using PayPal under [redacted] while logged into my [redacted] account. I have the receipt in my [redacted] inbox but can't locate the game on the website due to the launcher problem. I previously had a successful 5-day trial on the same account. This situation is confusing, and I require assistance as I can't access the purchased game. My name is Pat Swoveland, and you can reach me at [redacted]. If necessary, I can provide more details from the receipt. The purchase took place on Sunday, Feb 21, at 18:09:59 UTC [redacted]. Thank you for your help.

I have bought Minecraft: Java Edition, played it with multiple worlds and files to prove it. Today, when I logged in, it showed 'Play Demo' instead of 'Play Offline'. It prompted me to buy the game again despite having a receipt. This issue happened before, leading me to export my world files back to the launcher. I want to continue playing without repurchasing.

On October 16, [redacted], I discovered multiple unauthorized weekly charges of $63.85 for a product called Premium Version Super Effects (Maps Among Us for Minecraft) under order number 3[redacted]-5[redacted]9 on the Google Play Store. These charges were made on November 13, [redacted], and November 16, [redacted], for items I never purchased. Since the receipts were sent to an inactive email account, I was unaware of these transactions. I never intentionally bought this service and when I realized the charges on my credit card statement, I contacted my credit card company to dispute them. My card was blocked, and I was issued a new one, leading to difficulties in resolving this issue directly with the Play Store. I am seeking refunds for the unauthorized charges. For further assistance, please contact me at [redacted] or [redacted]. Thank you.

I've been experiencing difficulties with accessing my Minecraft account for the past week. After signing out of my laptop at work, I returned to find the Minecraft launcher asking for my password, which I entered without success. Despite trying various passwords and requesting a password reset through my registered email, I have not received any response from the Minecraft support team even after waiting a week and a half. This has affected my ability to manage my Minecraft Realm and address issues with other players. I am certain there is no error on my part as I have meticulously followed the password recovery process multiple times. I hope to receive assistance soon to avoid drastic measures such as canceling my account and taking a break from Minecraft.

I am unable to access my account due to it being stolen, and I cannot reset my password because the email associated with it has also been compromised. I would appreciate some assistance with this matter. ORDER RECEIPT Order ID: #9d7ad77da[redacted]8e8ea[redacted]a304 Transaction ID: braintree:5jserxh2 Hello, Thank you for your recent purchase from Mojang Studios. We suggest keeping this email for reference in case you encounter any issues accessing your account in the future. Your payment for Minecraft: Java Edition was successful using Visa ending in [redacted] on Tue Mar 30 17:31:51 UTC [redacted]. Country: BG Purchased items: 1 x Minecraft: Java Edition at EUR 23.95 ---------------------------------- Total: EUR 23.95 (including 20% VAT) To access your game, you can download it digitally from various platforms, and your account will retain access for future enjoyment. For downloading and managing your Mojang Studios games, you can visit your account overview page. Links for downloading Minecraft: Java Edition on different operating systems are provided below. If you have any inquiries regarding your purchase, please refer to our support center. Enjoy playing! Kind regards, Mojang Studios.

Hello GetHuman Team, I've been struggling for about two weeks to regain access to my Minecraft account, and I am unwilling to pay more than $20 for a new license. Despite trying to reset my password using my linked email address, I haven't received any emails in either my spam or regular inbox. I've double-checked for any typos, and since I don't have many email accounts, I even tried sending emails to all of them. The email I am certain is correct is the one associated with the Mojang account migration from 1-2 years ago, giving me confidence it's the right one. After not receiving a response to the support ticket I sent to Mojang on March 20, I am feeling desperate. Their customer support has been unresponsive, and if I can't recover my account, I may have to stop playing the game. Regards, C.

My friend, Dan, created a realm for me and some friends to join. To access it, I was instructed to go to the "friends" section and click on a button that says "join realm" or "add realm." However, this button is not visible to me. Instead, I only see an option to "add friend" when there should be a button to join a realm. I would appreciate it if this issue could be resolved so that I can access my friend's realm. I apologize if my explanation is lacking detail; I play on a laptop if that information is useful.

When I try to login to Java servers to play online with my friends, I keep getting a message saying the authentication servers are down. Whenever I try to join a server, I am unable to, even though my friends don't have any issues logging in. I need help fixing this problem since the authentication servers appear to be working for others.

I've been experiencing issues connecting my Microsoft account to Minecraft on Nintendo Switch for quite some time now. Despite reinstalling the game multiple times and trying to troubleshoot with Xbox support, the error persists without any specific explanation. Each time I attempt to log in, I am directed to https:/aka.ms/remoteconnect and given a code, only to be looped back to the same prompt after entering the code in Minecraft. This cycle is frustrating as it never allows me to access my account properly. I am looking for a permanent solution to this issue as the problem seems to recur intermittently without a lasting fix. I just want to enjoy the game I purchased without constantly encountering this login problem.

I accidentally deleted my email address without updating it on my Minecraft account. As a result, I could no longer access my account because the system didn't recognize my login details. Attempts to reset my password failed due to the outdated email. Even logging in with just the username was not successful. I tried to migrate my account to Java, but the process was temporarily suspended. The Minecraft launcher still displays my previous versions, yet I am unable to launch them. Luckily, I discovered a website confirming that my Minecraft account is active. How can I regain access to my old Minecraft account?

While playing on my Bedrock world on Xbox One, a sudden incident occurred while using my Netherite gear. After months of hard work, I experienced a game-breaking issue resulting in the loss of everything I had achieved. Despite the fun I was having, a void gap unexpectedly appeared in the overworld, causing me to lose all progress. This highlights the bugs present in Minecraft Bedrock that need addressing. I have footage and images of the void but unfortunately not of my untimely demise. Any advice on how to prevent this from happening again would be greatly appreciated. Interestingly, my friends did not experience the same void on their screens, adding to the confusion. This mishap has left me frustrated and seeking solutions to avoid such losses in the future.

My friend who plays Minecraft with me told me about the new 1.17 "Caves and Cliffs" update. I had seen previews of this update before. When I opened Minecraft, I realized my game was not updated. I checked the AppStore, but there was no update option. My friend suggested I delete and reinstall the game. Unfortunately, I had a world named "Cool Ben" that my friends and I had worked on for months. After re-downloading the game, I logged back in and changed my skin. However, I couldn't find my world. I panicked and searched for solutions online but nothing worked. I play on Minecraft PE on my iPad. My friend, who helped build the world, is currently unavailable. I am desperate to retrieve our world. Please respond promptly. - A dedicated Minecraft player

My friend introduced me to the new 1.17 "Caves and Cliffs" update for Minecraft. After not seeing the update in my game, I checked the App Store with no luck. Following my friend's advice, I deleted and reinstalled the game, being worried about losing our shared world named "Cool Ben." Despite logging back in and changing my skin, the world was missing, causing me distress as we had put so much effort into it. Desperate to recover it, I searched online for solutions, but nothing helped. I play Minecraft PE on my iPad, and my building partner is currently unavailable. I'm anxious about their reaction, and I'm reaching out here hoping for a solution. - A dedicated Minecraft player

Hello, my Minecraft username is GCUBED2014. Unfortunately, my old PC crashed and I lost all my account information, including the email linked to it. I recently wanted to revisit Minecraft after seeing my friends play and instead of buying a new version, I'd like to access my old account. The email linked to the account is no longer accessible: [redacted] I am a member of big servers like DayZ, Mineplex, and Hypixel. The password I believe is GCUBED2016!, but it's not working. What other information can I provide to regain access to my account?

I recently realized I have two Microsoft accounts. While trying to buy Minecraft Java Edition on my computer, I mistakenly used the wrong account. I used [redacted] instead of my main account, [redacted] I need to request a refund for the purchase made on the wrong account and have the Minecraft account linked to [redacted] deleted so I can use the desired name, PapiNoStoppy, for my main account, [redacted] I can provide the necessary details, including the order ID, to confirm my identity for the refund request. Thank you for your assistance.

Hello, I recently purchased two of your products, but unfortunately, they are not working as expected. I have Windows 10 Home. The purchase involved three emails for some reason: [redacted], [redacted], and [redacted] I would like the games to work on the [redacted] account. The products in question are Minecraft for Windows 10 Master Collection, which was purchased with a credit card ending in [redacted]. When I log in to the Nikodem Deska account through which the games were bought, the game does not start and prompts me to buy it again. Could you please look into this issue? The other product is Minecraft Java Launcher. I'm unsure if this is just a platform for future game purchases or if a game is already included. I would appreciate it if you can investigate why the products are not working and help me resolve the issue. Please let me know if you require any additional information about the purchase or account. I would like the games to work on [redacted], which belongs to my son. I have verified a successful transaction in my bank account. Best regards, Robert

I am currently unable to reset the password for my Minecraft account linked to my grandparent's email address, [redacted] My grandmother changed the password, and now I am unable to log in. She tried for over 5 hours to resolve the issue, but the problem persists. I request assistance in changing the account email to [redacted], so I, as the child's mother, can manage the account moving forward. The current email owner, [redacted], confirmed in an email forwarded to me with the support ticket reference SRX[redacted]ID. I urgently need the email address changed and a password reset link sent to [redacted] to regain access to the Minecraft account for my child. Thank you for your prompt attention to this matter. Sincerely, Rhonda Morton.

Upon switching from playing Minecraft on my Xbox One to the Xbox Series X, I encountered an issue where the progress made on the Xbox One did not transfer over to the new console. Despite receiving a "syncing user data" message, my world data did not carry over as expected. I am concerned about the work of the past three days being lost and hope to resolve this situation to ensure a seamless transition between consoles.

Hi, my son has recently decided to start playing Minecraft on the PC again. The game was purchased a couple of years ago (between [redacted] and [redacted]), but unfortunately, he is unable to access it with the current credentials he has. The credentials he has are as follows: Email: [redacted] Password: Carmine08 Username: ShadowZz00 I kindly request new credentials to be provided for him to access the game. Parent's Information: Name: Mario Surname: Sergio Child's Information: Name: Carmine Surname: Sergio I am hopeful for a positive response.

Hello. I made a purchase of a Minecraft account from the official website, and so far the account has not been accessible. I checked the email I registered with and found nothing, also reviewed the PayPal account used for payment, which was successful. However, I am still unable to access the account. It has been 3 days and I have not received any response. The email I registered with is [redacted] and the PayPal account used for payment is [redacted] I hope this issue will be addressed.