Minecraft Customer Service Issues

I am trying to stream my game currently, but I'm encountering issues with dropped frames. This problem seems to be related to Minecraft's new 1.18 update. While I can stream other games without any frame drops, Minecraft Bedrock Edition is causing issues. My stream is smooth when using the Java edition but not the Bedrock edition. I utilize StreamLabs, and everything appears to be functioning correctly except for the game itself. Are there any solutions to this problem?

My daughter, who is 12 years old, encountered an issue while playing on Hypixel Skyblock. She accidentally sent herself to the starter island while trying to invite a friend named Banana to her co-op. When she returned to her island, she found it missing, along with all her belongings. Her co-op had also been changed to one called Apple. This incident occurred around 9:30 p.m. US Mountain time on Saturday, December 4. She had valuable items like a grappling hook, Snowsuit Armor, Fierce Unstable Dragon Armor, and over 2,[redacted],[redacted] coins that she worked hard to obtain. We are seeking assistance in recovering these items and resolving the situation. Username: Sam S. Friend's username: Thunderz11 We appreciate any help you can provide.

When attempting to purchase Minecraft Java Edition, I encounter a payment error that states, "An error occurred while placing order, please verify payment info and try again." Despite contacting my bank, they have confirmed that the issue does not lie with my card or any banking-related matters, indicating it may be a Minecraft problem. I have also attempted the transaction on three separate web browsers, all of which are up-to-date, and unfortunately, the issue persists. This purchase was intended to be a surprise Christmas gift for my younger siblings, and I am at a loss for how to proceed.

Hello, I recently purchased Minecraft for Windows, Java Edition, and when I try to download the Minecraft installer, I receive an error message saying to ensure I have a connection and that Windows could not be updated. If you respond, I can send you a photo of the issue. I would appreciate a solution to install the game or a refund if possible. I prefer to have it resolved so I can install it. Hope to hear from you soon. Thank you very much.

Hello, I am having trouble logging into my Minecraft account after a long hiatus of around 5 years. I am trying to use one of the following gamer tags: Ese10, BossEse10, Ese, BossEse, or aangmikestar. The email associated with the account should be [redacted], but I no longer have access to it. Despite trying various passwords, none seem to work, and I cannot recall if I changed it in the past. Considering that I last used the account before major updates, could it be categorized as a legacy account, causing login issues? I am hoping to regain access to my account, update the email, and dive back into the game to explore all the new features. Thank you.

Hello, I wanted to bring to your attention some unusual occurrences on my Minecraft server. There have been sudden day and night transitions, as well as rain stop commands popping up before I can input them. If you could look into this matter for me, I would greatly appreciate it. Please respond to this email if you would like to investigate further, and I can provide you with the server's IP address. Thank you for your assistance.

I'm currently working on a long-term project in Minecraft, putting a lot of effort into it. However, I am facing a problem where the game won't load properly. When I enter the world, I find myself floating in the sky with nothing loading around me, not even the land or clouds. I have around 6 specific mods for this world that might be affecting it. When I try to leave the world, it gets stuck on the "Saving world" screen, forcing me to shut down my computer to exit the game. I've tried restarting my computer multiple times with no success. I would really appreciate any help with this issue as losing this world would be heartbreaking. I will update if I manage to fix it. Thank you for your assistance.

Recently, my Microsoft and Minecraft accounts were hacked by an email address that is not mine: [redacted] My email is [redacted], and the original account was [redacted] I'd appreciate assistance in recovering my Minecraft and Microsoft accounts by resetting the password and changing the email to a more secure one. For further communication, please reach out to me at [redacted] Thank you.

Hello, I'm concerned that my Minecraft account has been hacked. I have experienced multiple hacking attempts on other platforms (social networks). Since December 14, [redacted], and possibly before, I have been unable to log in to Minecraft using my Mojang account. My email is: [redacted] My username: etherflyer When I click "forgot password," I do not receive an email, neither in my SPAM folder nor anywhere else. Best regards,

Hello, I am seeking help with an issue regarding my kids playing Minecraft on their Android tablets, specifically the Samsung Tab A. They play using their own Microsoft Accounts. Recently, we switched tablets and logged in using a different Microsoft Account. However, Minecraft seems to have saved the Microsoft Account used last time. Now, when we attempt to log in with a different Microsoft Account, we are only presented with the option to use the previously used one. How can we log in with a different account or, as a workaround, delete the stored connection to a specific Microsoft Account? Thank you, Thorsten

I created a Mojang account with an email that is no longer active. I am seeking assistance to update the email associated with my account to [redacted] When the account was set up, it wasn't me who created it or the email address. My cousin created the email account at that time because I didn't have one.

My purchase of Minecraft was recently cancelled unexpectedly. This issue happened last month but I repurchased it then. However, when I tried to buy it again this time, every time I entered my credit card details, I received an error message indicating an issue with placing the order. I researched why this problem might be occurring and was advised to update my browser, but I confirmed I was already using the latest version. I double-checked that I was entering the information accurately, and even attempted to use a different card, but encountered the same problem. I am seeking assistance to understand the cause of this recurring issue. Thank you for your help.

Hello, I'm having trouble remembering the email I used to set up my Minecraft account. My nickname is SarayHermana5. Unfortunately, I can't recall the Windows email associated with it. Could you please assist me? I would greatly appreciate it. Thank you.

Hello. I have been away from Minecraft for a couple of years. I recently tried to log into my old account with no success. The account is registered under the email address [redacted], which is no longer valid as I no longer work at excision.ca. The username linked to the account is brandonvapeface. I now use the email [redacted] I have attempted various old passwords with no luck. Is there any way you can help me with this issue? Thank you.

I have a legacy account that was created back in [redacted]. Unfortunately, I can't recall the login details for it. The guide for recovering legacy accounts instructs us to use the Minecraft launcher, but since my account isn't linked to a Microsoft account, I'm unable to proceed. I've reached out to customer service by emailing them the payment receipt, and they informed me that they weren't yet handling the return of legacy accounts at that time. I'm eager to regain access to the account. From what I remember, the username for the account was "That guy in a corner," and the email associated with it is [redacted] Thank you.

I have subscribed to "Realms Plus," but when I try to create a realm, I can't complete the process. I get a message that says: "It looks like you didn't finish your Realm. Let's finish creating it." I click OK, and then another message pops up saying: "The purchase was successful, but we couldn't create your Realm. We will create it as soon as possible. Please check back later on this device." I hope to get a quick response as I have paid twice, and this seems like a total scam. Device I am using to play: iPad.

Hello, I need to migrate my Mojang account to a Microsoft account as per Microsoft's new policy. However, this migration requires me to verify my email address linked to my Mojang account, which I can't access because it has been deleted. I would like to change the email address on my Mojang account to proceed with the migration. Current email address on my Mojang account (inaccessible): [redacted] Desired email address: [redacted]

Mein Minecraft-Account wurde gehackt. Ich kann nicht mehr darauf zugreifen, da die E-Mail-Adresse geändert wurde. Die Passwort-vergessen-Funktion hilft nicht. Der Account wurde mit Dominique Heitmanns Mastercard mit den letzten 4 Zahlen [redacted] bezahlt. Bitte helfen Sie mir, um wieder auf meinen Account zugreifen zu können. Danke. Luca Grünberg

I am having issues signing into my Minecraft account as it keeps saying incorrect password, even though I haven't changed it. The old email address associated with my account, [redacted], is no longer in use, so I cannot reset the password. My current email is [redacted] I've tried reaching out through Empire Minecraft, but it mentions changes with Minecraft 1.17. I'm worried about losing all the progress on my character, RLHayes56, who has a lot of animals, diamonds, gold, and items. Could you please assist me in resolving this issue? Thank you for your help. Ronald L. Hayes

I am currently unable to log into my account due to an issue with my password. Despite not changing it, the system is indicating it is incorrect. The account name associated with the game is RLHayes56. I spend most of my time in the Wild area collecting loot from battling mobs. The email address linked to the account, [redacted], is no longer accessible, making it challenging to resolve this matter. The only available email I can be reached at is [redacted] It seems like my account might have been compromised, and I would greatly appreciate any assistance in resolving this situation. Thank you, Ronald L Hayes