Microsoft - Tech Support Customer Service Issues

I have been using one of your accounts for a year. Recently, someone has taken over multiple accounts of mine, including my Outlook, Banks, social media, and Hotmail account. I am unable to access my Hotmail account. I need your assistance in identifying this person so I can proceed with reporting the issue. Please contact me so I can provide more information and seek support in reclaiming my identity. Thank you. My name is Christopher Raymond, and you can reach me at [redacted]. I am also known as Destin and urgently require help. I am looking forward to your prompt response.

I receive this email every day. It claims that someone from Russia/Moscow logged into my Microsoft account using Windows 10 and Firefox. If this was not me, I can report the user. If it was me, they will trust similar activity in the future.

Dear Microsoft, I am having trouble accessing my email account ([redacted]) due to forgetting the password. I have attempted to reset it multiple times, but I am unable to use the "forgot password" method as I no longer have access to the phone number associated with the account since I have moved from Lebanon. I have reached out to the individual who now has the number, but they have not responded. I have also tried the recovery form, but the email was created when I was a teenager, and I cannot recall the answers I provided. This email is linked to many games I play, so if there is another way to regain access, I would greatly appreciate your help. Thank you.

I purchased Microsoft Office Home & Student 1/PC [redacted] Classic, but when I entered the key, I received Office [redacted] instead. I paid $[redacted] for the Home & Student Classic version and expected an easy download and setup process. I am trying to follow the instructions on the back of the card. Product: 1/PC [redacted] Classic. I am attempting to download it. Product Key: GKKQT-6RYTQ-FS\D6YT-JPDKT-JDDMZ.

I forgot my password and have tried to reset it multiple times with no success. I need to access my account as soon as possible. My name is Bill Gorman. Due to a spinal injury 30 years ago, my thought process has been affected by medication, but I am working on regaining it. It is crucial for me to recover my email for communication purposes. You can reach me on my cell at [redacted]. Thank you. Regards, Bill G.

I had encrypted files using BitLocker on my previous PC and have the password and recovery key, but not the recovery certificate. I am unable to access these files on my new PC as it does not prompt for a password and shows me as unauthorized to access them. Since I have reset my previous PC, the identifier for the new BitLocker partition is different, so I cannot access the files there either. How can I recover access to these files?

I sought assistance, but unfortunately, the representative was unhelpful and did not listen to me. I recently started using my new computer and faced connectivity issues with the internet, leading to a Microsoft hijack where they installed Edge and requested money for more services. I did not want Edge; I prefer what I purchased, Windows 11. When I contacted the support line, the automated system misunderstood my query about Xbox and disconnected the call. Can you provide assistance with resolving this issue?

I am currently unable to access my Microsoft account as it has been compromised by a hacker who changed the recovery email. This has also affected my ability to log into my Xbox account where I have personal information. I have submitted a recovery form, but based on feedback, I am not optimistic about it. If Microsoft cannot assist me adequately, I will not continue to use their services and will consider legal action due to security concerns. While I'm not overly concerned about my Xbox profile, safeguarding my email and personal data is vital. My name is Daidrian Williams, and the compromised email is [redacted] You can reach me at [redacted] or +[redacted]5. I appreciate any help.

One morning, I received a text alerting me that someone tried to access my email. I clicked the link provided to investigate, but I needed to recover my account. Since my personal email wasn't linked to my authenticator, I couldn't receive the code. I tried to get the code sent to my phone, but I never received it. After filling out several recovery forms, I've been unable to prove my ownership. Despite numerous attempts to contact Microsoft, I haven't had any success. I've tried everything on my end and cannot reach a live agent to assist me promptly. I appreciate any help you can provide. Thank you in advance!

I am providing tech support for a user who set up a Microsoft account and subscribed to Microsoft Office [redacted] in the past. Since then, their business obtained a separate subscription for Office [redacted]. The user now wishes to cancel their personal subscription but is unable to access the account. I am looking to gain access to the account or have Microsoft assist in canceling the subscription. I can have the user available to provide the necessary credit card information and have access to the monthly invoice emails they receive. If more information is required, please advise on what additional details are needed.

I recently raised a dispute with Microsoft concerning my failed attempt to buy add-ons for a game on the Xbox store. The transaction went through, being reflected in my bank statement with the charge, but I did not receive the add-ons or any receipt. Microsoft support was unable to assist me without a receipt, so they recommended I file a dispute. Following their advice, I have contacted my bank and initiated a claim. They advised me to inform Microsoft, which I am attempting to do now in the hopes of speaking with a representative.

I need help setting up a new business email account with MS [redacted]. After linking my web domain to the account, I was asked to log out and log back in, but my password wasn't accepted. I tried to reset it using the MS password reset feature, but the phone call authentication failed with the message "the action cannot be processed at this time." I really need assistance from an agent to unlock my account. Waiting over 1.5 hours on hold when calling MS support has been challenging.

We are using GoDaddy, and they advised me to contact Microsoft since it has been over 30 days for them to reinitiate a domain connected to our OneDrive with all our files. The 30 days passed on 6/3/23, and GoDaddy is unable to help retrieve these files. Our company's 8 years' worth of data is stored on OneNote and OneDrive under the email [redacted], but since Shawn left and the email domain was deleted, we are unable to access the files. We own the files but lack access. I am unsure, as is GoDaddy, about the steps to retrieve these files. Kindly reach me at [redacted] or [redacted]. It is crucial for us to regain access to these files promptly.

Recently, I noticed that some icons on my taskbar have been displaying the generic "image not found" symbol, reminiscent of a previous issue I encountered with my old computer. Despite initially overlooking this, upon syncing with OneDrive on my new computer, the problem resurfaced, prompting me to seek a solution. It's inconvenient to rely on hovering over icons with my mouse to identify them, so I'm hoping to resolve this issue for a more seamless user experience.

I've been attempting to schedule an appointment with a Microsoft specialist to acquire not-for-profit certification for my philanthropic organization. I have spent numerous hours on the phone trying to make the connection, but without success. I desperately need assistance with this matter, and perhaps speaking with a supervisor would be beneficial. It's crucial for me to complete this process promptly as it has already been quite delayed. Your help in this regard would be greatly valued. Thank you, Wanita Loupakos.

I have changed my password multiple times. When prompted to stay logged in, I selected yes. I am looking to update my old passwords, but I am unable to do so as my Windows password does not seem to work. I can access my account on my phone using a fingerprint, but not on my laptop despite going through various verification processes. I have spent numerous hours over the past few days attempting to resolve this issue.

I am having issues with my email account regarding storage. I keep getting notifications that I have exceeded my limit, affecting the functionality of Outlook. It appears that half of my storage is used for Outlook and the other half for Microsoft Google One Drive. I have tried clearing out files from Google One Drive but struggle with deleting photos as they show up as code, making it difficult to identify and remove them. I would appreciate technical assistance to address this problem. My account has been temporarily disabled, leaving me only with access to my Gmail address: [redacted] Your help is greatly needed and appreciated.

I am struggling to access my old Snapchat account because I cannot remember all the security questions accurately. I need assistance from a representative to verify my identity and help me regain access to my account. I am unable to retrieve the verification code sent to my old phone number or email address because they are outdated, and I signed up for Snapchat a long time ago using that email. Although I know my password, my new phone is not recognized by the system, and it requires additional security measures. I would appreciate any help in resolving this issue and accessing my account.

I am facing an issue with Microsoft where they can't locate my account despite being charged for it. I started setting up the account just 30 days ago but have not used it since. It seems unusual that the account might have been closed so soon. I was billed for the monthly service just last night. I have tried contacting customer support via phone, but I am unable to reach a live person as the menu options keep redirecting me to the website. Unfortunately, I am unable to seek online help because I am unable to log into the account.

Hello, I am reaching out regarding my cousin's email account [redacted] She has been using this email for a long time but encountered issues after removing the account from her iPad. Despite entering the correct email address and password, she is unable to sign in on her device due to the security code being sent to a phone number she no longer has access to. We have attempted to reset the password or recover the email address, but she cannot recall sufficient information for verification. As the account was created by someone else and she lacks details, we are seeking assistance in recovering the email as it contains important information. I am willing to provide her ID or any necessary documents for identity verification. Thank you for your help. Best regards