Microsoft - Tech Support Customer Service Issues

I'm experiencing an issue with Outlook locking me out due to suspicious activity. I'm unable to verify my identity through text message since my email is linked to my old phone number. When I select the option indicating I don't have access to that number, it redirects me to a verification page where I fill out the required fields. However, after submitting the information, it states that there isn't enough data to confirm my identity. I've been encountering this problem for about two weeks now, and it's critical as I have important emails that I can't access at the moment.

I usually stay logged in on my computer with my Windows account, but when I tried to log in via a browser today, I couldn't access my account. To my surprise, I discovered that a hacker had gained access and changed my email from [redacted] to [redacted] I use my original email for everything, including purchases like Forza Horizon. I hope there's a way to recover my account.

I downloaded the PC app, an antivirus and password manager. However, the app keeps redirecting me to their subscription page and won't allow me to access anything else. I've tried various troubleshooting steps like turning off Wi-Fi and restarting the computer to no avail. I'm unable to find any contact information for support within the app. I'm using an HP laptop with Intel Core processor and Microsoft Home program. I have sought help from my internet provider, HP, and Microsoft, but the issue persists. The app in question is McAfee Total Protection. Any assistance would be greatly appreciated. Thank you. - JN

I am experiencing issues with my email after some changes were made to my Microsoft account. Despite my attempts to resolve the problem by deleting and recovering my email, I am still unable to access my Microsoft account which contains important information from the past 8 years related to my Minecraft account. I have transaction IDs, purchase IDs, and emails confirming purchases, and I am willing to provide any necessary information or pictures to prove ownership of the account.

Yesterday, I fell victim to a scam where someone posing as a Microsoft technician gained access to my computer and used my credit and Amazon accounts. I have since resolved the issue, but I wanted to make you aware of this ongoing scam. I noticed two incorrect email addresses when trying to provide you with details - [redacted] and one beginning with nial (I can't recall the full address at the moment). It may be worth looking into these.

My Xbox recently broke, and I had to fix it, which led me to log out of my account. However, I forgot my password since it was set up a long time ago and I never had to log out before. Whenever I try to contact customer service, I am redirected to the automated system which does not provide me with any assistance. Each time I enter my information, the reply states that it's insufficient to validate my account ownership. I created this account in middle school, and now as a college senior, some details may be outdated. The questions in the request form require recent emails or Xbox ID, which I cannot access without being logged in. I have games and an Xbox Gold subscription I want to resume, but the automated system is not helpful in this situation.

Dear Microsoft, My OneDrive space shows over 5 GB while the total size of files in my OneDrive is no more than 3.4 GB. The files in OneDrive have not exceeded 4.3 GB. I had to readjust files before sending this email, as my emails were not being received due to what seemed like a limit being reached, even though the 5 GB size limit was never exceeded on OneDrive. "Your [redacted] personal account is 2.21 GB over your storage limit of 5 GB." Please address this issue promptly. Thank you.

I am having trouble sending files. I attempted to use my email, but Word and File are indicating that Outlook is required. I have been struggling to connect to Outlook since 9:45 am, it is now 11:48 am! It feels frustrating that using Outlook is mandatory. How can I establish a connection to send these vital files? They were meant to be sent out yesterday! Additionally, it seems that my computer might not have enough space for all the files which could be contributing to the issue. I am 84 years old and have never encountered such difficulties until Office [redacted] was installed.

Request to Reset Microsoft Account Password Dear Microsoft Support Team, My name is [Your Full Name], and I am reaching out regarding my Microsoft account associated with the email [redacted] I have attempted to change the password for this account but have encountered an issue: I am not receiving the SMS code to confirm the password reset process. Although I have access to the phone number linked to the account and the specified email address, the SMS message with the code is not being delivered. Therefore, I kindly request your assistance with this matter and, if possible, kindly send the confirmation code for the password reset to my email address [redacted] I appreciate your prompt help and look forward to your response. If you require any additional information or identity verification, I am ready to provide the necessary details. Contact Information: (+[redacted]8, [redacted])

I was advised this morning not to turn off my computer and to reach out to Microsoft online for assistance. I followed the instructions and granted a technician access to my computer. The technician alerted me that my computer had been compromised. After some time, when I thought the work was finished, I was informed that my credit card information had also been breached. They recommended refraining from online banking for 24 hours. I would like to confirm if this service was indeed provided by Microsoft and ensure that my bank and credit card details are secure, as they were this morning when I last checked them before the online notification from Microsoft. Can you please verify this information?

I created my Microsoft Account many years ago and need to update my email and phone details. However, I have forgotten the last four digits of my old phone number and struggle to verify my account ownership due to outdated information. Despite several attempts to provide the required details, I still face issues. I received communication from the Account Team at [redacted], stating insufficient information for validation and informing me of a block on my account. I have considered starting a new account to update personal information but worry about losing important data on my computer. Any advice on the best course of action using my current details (phone number "[redacted]2" and email "[redacted]") would be greatly appreciated.

As a user of multiple Microsoft products, I discovered unauthorized sign-ins to my account from Cincinnati, Ohio, along with sign-in attempts from various countries. Despite contacting support through chat and being reassured that my account is secure, I still believe it is compromised. I have taken steps to secure my account, such as changing my password and adding my email address, but I require further assistance from Microsoft to address this issue effectively.

Hello, I recently encountered an issue with Microsoft prompting me to sign into my Outlook account, which I normally stay signed in to. Unfortunately, I forgot my password, and I can no longer access the phone number associated with my account for verification. I attempted to verify my identity by answering security questions, but I received an email stating my answers were incorrect, specifically regarding recent email subjects and recipients. I've tried contacting support, but they redirect me to online resources which haven't helped. I urgently need access to my emails, and I'm unsure how to proceed. Any assistance would be greatly appreciated. Thank you for your help. Sincerely, Jenn B.

I noticed multiple pending charges on my bank statement from the Microsoft Store. Even though I didn't make any purchases on the store's website, I recently used a local university's site to register for an online class. I am concerned these charges might be related to third-party billing. I had some difficulties when attempting to pay for the class on May 18th. The transactions timed out twice, and I am uncertain about the status of the order. My bank couldn't provide details about the pending charges, so I am seeking clarification on these preauthorizations to ensure there are no billing errors.

Dear Customer Service, I am reaching out for help with my Hotmail email account, which was unexpectedly closed. I apologize for any inconvenience and kindly ask for assistance in restoring access to my account. The email address linked to the closed account is [redacted] I have used this account for many years and it contains important personal and professional information that I rely on. Despite following the account recovery process on the Hotmail website and providing accurate information, I have been unsuccessful in regaining access. I am unsure why my account was closed, as I have always followed Hotmail's terms and guidelines. I would appreciate it if you could investigate the reason for the closure and restore my access promptly. If there are specific steps or information needed from me, please let me know. As my account holds sensitive information, I am worried about unauthorized access or data loss. I request assurance that security measures are in place during the account restoration process. Although I understand you deal with many requests, I hope for a quick resolution to this issue. Thank you for your assistance in restoring my Hotmail account. Sincerely, Abualgasim

My email address is not working. It keeps showing as invalid. I have been with AOL for years. I haven't used Yahoo in years, so I don't understand why Yahoo is now my main email address when I do everything with AOL. Yahoo was removed from my computer, and now I am having issues with my AOL account. I can't even access my banking or messages. My contacts for AOL have also disappeared. I need you to investigate this issue for me. - Rosina Lee

My account and computer were hacked, and the hacker posed as a Microsoft representative claiming my devices were compromised through Microsoft Edge. They instructed me to check for suspicious emails in my Yahoo account and access my bank account, where I halted the process. Upon contacting my bank, the hacker remained on my computer using Any Viewer with ID [redacted]01 and security code L1538K, even enabling my zoom camera before I powered off the system.

I am having difficulty signing in. An error message indicates my pin is unavailable and needs to be reset. However, when I try, it says there is no app available for the reset. I'm unable to download the necessary app since I can't access my computer. Unfortunately, there is no option for password login. Additionally, attempts to restore the system failed as there are no restore points available. Cloud resetting is not feasible due to insufficient storage space. Currently, I am trying to reset the device directly. I wish to avoid deleting files since my OneDrive backup is not always reliable. I seek assistance with this issue. Thank you.

I am unable to sign in as the app indicates my pin is not available. I am unable to set up my pin as the necessary app cannot be downloaded due to access issues with my computer. I have attempted a system restore, but it seems there are no available restore points. Efforts to reset from the cloud were unsuccessful due to insufficient space. A reset from the device seemed promising but only led back to the pin issue. Now I am receiving an error message regarding a stack-based buffer overrun in an application. I have documented all these error messages. I am hesitant to factory reset as I am uncertain if my files are backed up, as OneDrive is not syncing properly. Any assistance would be greatly appreciated.

My email, [redacted], exceeded the storage limit. I got an email on April 7th and paid $1.99 via my PayPal account. I thought the issue was resolved as I pay monthly (another $1.99 was deducted on May 9). Yet, two days ago, I got the same message saying my account is full and requires payment. I deleted numerous emails, so lack of space isn't the problem. I suspect the payment for this month wasn't processed. Thank you for your help.